Windows Explorer keeps crashing when I attemp to move files

Fully patched Vista - I can reproduce every time.

When I attempt to move files by dragging from one folder to the next
within Explorer, it crashes.

Anyone else seen this?

thanks.
c

 

On Apr 15, 9:05 am, "pupick" <fac_...@hotmail.com> wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Explorer in Vista is about as robust as a boiled noodle. It will freeze up
> under a variety of circumstances and is easily corrupted. To be fair this
> has always been in the case in Win9.x but it seems worse in Vista. On the
> plus side Vista is able to recover from some Explorer failures without
> having to reboot.
> First  run the chkdsk command from a command prompt that you run as an
> administrator. You may not be able to move files if there is a problem with
> the file system itself.
> Google chkdsk vista to get detailed instructions.
> If this does not fix your problem I would also try installing or
> reinstalling the latest video drivers.
> I would also run Virus and malware scans even if the problem is fixed.<!--colorc--><!--/colorc-->

chkdsk says no problems.

Re-install video drivers for problem moving files within explorer?
Sounds like a crap shoot to me.

c

 

On Wed, 15 Apr 2009 07:31:39 -0700 (PDT), c <barneytoe@gmail.com>
wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
>Fully patched Vista - I can reproduce every time.
>
>When I attempt to move files by dragging from one folder to the next
>within Explorer, it crashes.
>
>Anyone else seen this?
>
>thanks.
>c<!--colorc--><!--/colorc-->

D/l and use Xplorer2 Lite ; I never use windows explorer .

 

Jim <bojimbo261@aol.com> wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
>On Wed, 15 Apr 2009 07:31:39 -0700 (PDT), c <barneytoe@gmail.com>
>wrote:
><!--coloro:green--><span style="color:green <!--/coloro-->
>>Fully patched Vista - I can reproduce every time.
>>
>>When I attempt to move files by dragging from one folder to the next
>>within Explorer, it crashes.
>>
>>Anyone else seen this?
>>
>>thanks.
>>c<!--colorc--><!--/colorc-->
>
>D/l and use Xplorer2 Lite ; I never use windows explorer .<!--colorc--><!--/colorc-->

So... you're telling the OP that you had the same problem and that it
was "fixed" (translation: ignored) by installing Xplorer2 Lite, right?

 

What's the fault data for that crash from the Problem Reports and Solutions
center under View Problem History?

--
Speaking for myself only.
See for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"c" <barneytoe@gmail.com> wrote in message
news:6395c859-6234-4292-8741-8d5422017d7f@f1g2000prb.googlegroups.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Fully patched Vista - I can reproduce every time.
>
> When I attempt to move files by dragging from one folder to the next
> within Explorer, it crashes.
>
> Anyone else seen this?
>
> thanks.
> c <!--colorc--><!--/colorc-->

 

On Apr 15, 3:45 pm, "zachd [MSFT]"
<za...@nomailplz.online.microsoft.com> wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> What's the fault data for that crash from the Problem Reports and Solutions
> center under View Problem History?<!--colorc--><!--/colorc-->


Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangXProcB1
Application Name: Explorer.EXE
Application Version: 6.0.6001.18000
Application Timestamp: 47918e5d
Hang Signature: 47e6
Hang Type: 128
Waiting on Application Name: SRUserService.exe:SRUMetricService
Waiting on Application Version: 0.0.0.0
OS Version: 6.0.6001.2.1.0.256.4
Locale ID: 1033
Additional Hang Signature 1: 8b40b458e8dae5b0c33cf3d0dabb9fc3
Additional Hang Signature 2: c07e
Additional Hang Signature 3: 706dc333742561e256d94d69d6dbab8c
Additional Hang Signature 4: 47e6
Additional Hang Signature 5: 8b40b458e8dae5b0c33cf3d0dabb9fc3
Additional Hang Signature 6: c07e
Additional Hang Signature 7: 706dc333742561e256d94d69d6dbab8c

 

On Apr 15, 3:45 pm, "zachd [MSFT]"
<za...@nomailplz.online.microsoft.com> wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> What's the fault data for that crash from the Problem Reports and Solutions
> center under View Problem History?<!--colorc--><!--/colorc-->


Sorry, previous problem report was from 08. Here is the most recent:

Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6001.18164
Application Timestamp: 4907e242
Fault Module Name: SHELL32.dll
Fault Module Version: 6.0.6001.18167
Fault Module Timestamp: 4912ecfb
Exception Code: c0000005
Exception Offset: 002ce577
OS Version: 6.0.6001.2.1.0.256.4
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Extra information about the problem
Bucket ID: 1047688184
<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
> --
> Speaking for myself only.
> Seehttp://zachd.com/pss/pss.htmlfor some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --"c" <barney...@gmail.com> wrote in message
>
> news:6395c859-6234-4292-8741-8d5422017d7f@f1g2000prb.googlegroups.com...
><!--coloro:green--><span style="color:green <!--/coloro-->
> > Fully patched Vista - I can reproduce every time.<!--colorc--><!--/colorc-->
><!--coloro:green--><span style="color:green <!--/coloro-->
> > When I attempt to move files by dragging from one folder to the next
> > within Explorer, it crashes.<!--colorc--><!--/colorc-->
><!--coloro:green--><span style="color:green <!--/coloro-->
> > Anyone else seen this?<!--colorc--><!--/colorc-->
><!--coloro:green--><span style="color:green <!--/coloro-->
> > thanks.
> > c<!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->

 

Dumb question(s), but: are you able to right-click on items within each
folder?
Any particular class/type of content that's being moved?
Where is this move from/to?

--
Speaking for myself only.
See for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"c" <barneytoe@gmail.com> wrote in message
news:a0a034ae-ed18-4fb2-900b-3a5ebd3e176e@e21g2000yqb.googlegroups.com...
On Apr 15, 3:45 pm, "zachd [MSFT]"
<za...@nomailplz.online.microsoft.com> wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> What's the fault data for that crash from the Problem Reports and
> Solutions
> center under View Problem History?<!--colorc--><!--/colorc-->


Sorry, previous problem report was from 08. Here is the most recent:

Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6001.18164
Application Timestamp: 4907e242
Fault Module Name: SHELL32.dll
Fault Module Version: 6.0.6001.18167
Fault Module Timestamp: 4912ecfb
Exception Code: c0000005
Exception Offset: 002ce577
OS Version: 6.0.6001.2.1.0.256.4
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Extra information about the problem
Bucket ID: 1047688184
<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
> --
> Speaking for myself only.
> Seehttp://zachd.com/pss/pss.htmlfor some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
> --"c" <barney...@gmail.com> wrote in message
>
> news:6395c859-6234-4292-8741-8d5422017d7f@f1g2000prb.googlegroups.com...
><!--coloro:green--><span style="color:green <!--/coloro-->
> > Fully patched Vista - I can reproduce every time.<!--colorc--><!--/colorc-->
><!--coloro:green--><span style="color:green <!--/coloro-->
> > When I attempt to move files by dragging from one folder to the next
> > within Explorer, it crashes.<!--colorc--><!--/colorc-->
><!--coloro:green--><span style="color:green <!--/coloro-->
> > Anyone else seen this?<!--colorc--><!--/colorc-->
><!--coloro:green--><span style="color:green <!--/coloro-->
> > thanks.
> > c<!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->

 

I get this error 100% of the time when I try to copy or move files in
Explorer. (I mean, who would ever need to do that?!) The process does
not continue in the background and will hang forever. The files that
were being copied or moved become tombstones and I cannot delete or open
them unless I boot in Safe mode.
In order to move files on my Vista machine, I have to map to it with a
XP machine and move the files from the XP Explorer. My Vista machine is
patched to SP2, fully updated, latest drivers and new BIOS. I
reinstalled with a clean Vista and its just the same. Any clues?

Log Name: Application
Source: Application Hang
Date: 04/06/2009 12:36:50
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: htpc
Description:
The program explorer.exe version 6.0.6002.18005 stopped interacting
with Windows and was closed. To see if more information about the
problem is available, check the problem history in the Problem Reports
and Solutions control panel. Process ID: 1718 Start Time:
01c9e4b43000b28f Termination Time: 19
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0 1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-06-04T02:36:50.000Z" />
<EventRecordID>7514</EventRecordID>
<Channel>Application</Channel>
<Computer>spawny-htpc</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>6.0.6002.18005</Data>
<Data>1718</Data>
<Data>01c9e4b43000b28f</Data>
<Data>19</Data>

<Binary>54006F00700020006C006500760065006C002000770069006E0064006F0077002000690073002000690064006C00650000000000</Binary>
</EventData>
</Event>


--
spawnywhippet

 

spawnywhippet wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> I get this error 100% of the time when I try to copy or move files in
> Explorer. (I mean, who would ever need to do that?!) The process does
> not continue in the background and will hang forever. The files that
> were being copied or moved become tombstones and I cannot delete or open
> them unless I boot in Safe mode.
> In order to move files on my Vista machine, I have to map to it with a
> XP machine and move the files from the XP Explorer. My Vista machine is
> patched to SP2, fully updated, latest drivers and new BIOS.<!--colorc--><!--/colorc-->
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> I reinstalled with a clean Vista and its just the same. Any clues?<!--colorc--><!--/colorc-->


Reformat the hard drive before reinstalling?

If you did, then you might want to consider taking a look at your hard
drive's health. Check the manufacturer's web site for their hard drive
testing program.

Might also want to check your BIOS manufacturer's site to see if there
have been any buglets reported with a flash upgrade.

 

Ye, the drive was re-partitioned and formatted. The machine with the
same BIOS absolutely flew with XP installed, no faults. I'm convinced
this is a Vista, not a hardware problem, especially as Google finds this
problem 1000's of times.


--
spawnywhippet

 

How big are the files you are trying to move?


--
Dalo Harkin
Posted via

 

Mostly I am moving mp3's or avi's, so anywhere from a few KB to up to
1GB. I used to use this machine (750GB hard drive) as my home backup
system, but I can't do this anymore now that Explorer is non-functional.
I just booted up the old drive with XP and it works perfectly. Maybe
the solution is that I have to return to XP until Win7 is out?


--
spawnywhippet

 

spawnywhippet wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Mostly I am moving mp3's or avi's, so anywhere from a few KB to up to
> 1GB. I used to use this machine (750GB hard drive) as my home backup
> system, but I can't do this anymore now that Explorer is non-functional.
> I just booted up the old drive with XP and it works perfectly. Maybe
> the solution is that I have to return to XP until Win7 is out?
>
> <!--colorc--><!--/colorc-->


I agree with whoever said run the memory test. If memory has been added
to a machine it's easy to run into a situation where the specs are
"Correct" but the chips don't really "Like" each other due to
manufacturing variables. Example safest way to go from 1GB original to
4GB is to remove all original and install 4GB all bought same place /
same time.

 

"spawnywhippet" <guest@unknown-email.com> wrote in message news:5cb44f176acbcda7492c6bb2a6f52cfd@nntp-gateway.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
> Mostly I am moving mp3's or avi's, so anywhere from a few KB to up to
> 1GB. I used to use this machine (750GB hard drive) as my home backup
> system, but I can't do this anymore now that Explorer is non-functional.
> I just booted up the old drive with XP and it works perfectly. Maybe
> the solution is that I have to return to XP until Win7 is out?
>
>
> --
> spawnywhippet<!--colorc--><!--/colorc-->

As you can copy/move in safe mode it may be a troublesome Explorer shell
extension loaded by some third-party software.
Have a look at ShellExView from Nirsoft.
You can disable Explorer shell extensions one by one, (it's a free program).

 

"spawnywhippet" <guest@unknown-email.com> wrote in message
news:681848e90d8917ee11ee71818162ba29@nntp-gateway.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
> I get this error 100% of the time when I try to copy or move files in
> Explorer. (I mean, who would ever need to do that?!) The process does
> not continue in the background and will hang forever. The files that
> were being copied or moved become tombstones and I cannot delete or open
> them unless I boot in Safe mode.
> In order to move files on my Vista machine, I have to map to it with a
> XP machine and move the files from the XP Explorer. My Vista machine is
> patched to SP2, fully updated, latest drivers and new BIOS. I
> reinstalled with a clean Vista and its just the same. Any clues?
>
> Log Name: Application
> Source: Application Hang
> Date: 04/06/2009 12:36:50
> Event ID: 1002
> Task Category: (101)
> Level: Error
> Keywords: Classic
> User: N/A
> Computer: htpc
> Description:
> The program explorer.exe version 6.0.6002.18005 stopped interacting
> with Windows and was closed. To see if more information about the
> problem is available, check the problem history in the Problem Reports
> and Solutions control panel. Process ID: 1718 Start Time:
> 01c9e4b43000b28f Termination Time: 19
> Event Xml:
> <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event
> <System>
> <Provider Name="Application Hang" />
> <EventID Qualifiers="0 1002</EventID>
> <Level>2</Level>
> <Task>101</Task>
> <Keywords>0x80000000000000</Keywords>
> <TimeCreated SystemTime="2009-06-04T02:36:50.000Z" />
> <EventRecordID>7514</EventRecordID>
> <Channel>Application</Channel>
> <Computer>spawny-htpc</Computer>
> <Security />
> </System>
> <EventData>
> <Data>explorer.exe</Data>
> <Data>6.0.6002.18005</Data>
> <Data>1718</Data>
> <Data>01c9e4b43000b28f</Data>
> <Data>19</Data>
>
> <Binary>54006F00700020006C006500760065006C002000770069006E0064006F0077002000690073002000690064006C00650000000000</Binary>
> </EventData>
> </Event>
>
>
> --
> spawnywhippet<!--colorc--><!--/colorc-->

Try running the Memory Diagnostic Tool. Start orb and type in memory... it
should popup on the top of the list.

 

That's not really enough to on. Did you Check for Solutions? Does that
give you a bucket ID?

--
Speaking for myself only.
See for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"spawnywhippet" <guest@unknown-email.com> wrote in message
news:681848e90d8917ee11ee71818162ba29@nntp-gateway.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
> I get this error 100% of the time when I try to copy or move files in
> Explorer. (I mean, who would ever need to do that?!) The process does
> not continue in the background and will hang forever. The files that
> were being copied or moved become tombstones and I cannot delete or open
> them unless I boot in Safe mode.
> In order to move files on my Vista machine, I have to map to it with a
> XP machine and move the files from the XP Explorer. My Vista machine is
> patched to SP2, fully updated, latest drivers and new BIOS. I
> reinstalled with a clean Vista and its just the same. Any clues?
>
> Log Name: Application
> Source: Application Hang
> Date: 04/06/2009 12:36:50
> Event ID: 1002
> Task Category: (101)
> Level: Error
> Keywords: Classic
> User: N/A
> Computer: htpc
> Description:
> The program explorer.exe version 6.0.6002.18005 stopped interacting
> with Windows and was closed. To see if more information about the
> problem is available, check the problem history in the Problem Reports
> and Solutions control panel. Process ID: 1718 Start Time:
> 01c9e4b43000b28f Termination Time: 19
> Event Xml:
> <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event
> <System>
> <Provider Name="Application Hang" />
> <EventID Qualifiers="0 1002</EventID>
> <Level>2</Level>
> <Task>101</Task>
> <Keywords>0x80000000000000</Keywords>
> <TimeCreated SystemTime="2009-06-04T02:36:50.000Z" />
> <EventRecordID>7514</EventRecordID>
> <Channel>Application</Channel>
> <Computer>spawny-htpc</Computer>
> <Security />
> </System>
> <EventData>
> <Data>explorer.exe</Data>
> <Data>6.0.6002.18005</Data>
> <Data>1718</Data>
> <Data>01c9e4b43000b28f</Data>
> <Data>19</Data>
>
> <Binary>54006F00700020006C006500760065006C002000770069006E0064006F0077002000690073002000690064006C00650000000000</Binary>
> </EventData>
> </Event>
>
>
> --
> spawnywhippet <!--colorc--><!--/colorc-->

 

<!--coloro:blue--><span style="color:blue <!--/coloro-->
> spawnywhippetAs you can copy/move in safe mode it may be a troublesome
> Explorer shell
> extension loaded by some third-party software.
> Have a look at ShellExView from Nirsoft.
> You can disable Explorer shell extensions one by one, (it's a free
> program).
>
> 'ShellExView - Shell Extension Manager For Windows'
> ( ran the shellmenuview, and the greyed out items it reported as<!--colorc--><!--/colorc-->
"disabled" were all media player files. I selected all of those files,
and "enabled" them and now my system is perfect.

Thank you very much


--
lmastro08

 

OK, I've run every hardware diagnostics program I can find, including
onboard, RAM and hard drive health. I upgraded the firmware on the
drive, then reinstalled Vista. Exact same problem straightaway, with
nothing installed. Formatted yet again and put XP back on the machine.
Once again no problems at all - machine flies and no crashes or hangs. I
will just stay with XP until Win 7 is released. Thanks for your
assistance.


--
spawnywhippet