Vista errors, what should I do next

running vista sp2 with all updates excl ie8 on a hp 6715b laptop with
4gb memory

Last couple of days had performance issues
on doing a reboot got a hang on terminal services... (excuse the lack
of detail)
so had to turn off to get a hard shutdown
on start was offered safe etc, chose start normally

1st got 'interactive services detection stopped working and was
closed, closely followed by
2nd service layer module stopped working and was closed

what do you recommend?

 

On Tue, 06 Oct 2009 17:17:25 +0100, weewillie@anon.com wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
>running vista sp2 with all updates excl ie8 on a hp 6715b laptop with
>4gb memory
>
>Last couple of days had performance issues
>on doing a reboot got a hang on terminal services... (excuse the lack
>of detail)
>so had to turn off to get a hard shutdown
>on start was offered safe etc, chose start normally
>
>1st got 'interactive services detection stopped working and was
>closed, closely followed by
>2nd service layer module stopped working and was closed
>
>what do you recommend?<!--colorc--><!--/colorc-->

PS
My printer, cannon pixma ip3000 is also showing as offline and will
not print even though it continues to be plugged in, usb connected and
no error lights

 

Were you able to go into services and restart those two items?

start search > type *services *> hit enter > accept the UAC > find the
two services that were shutdown and try to re-enable them > double click
the service > choose start.


--
CrucialHoax

 

On Tue, 6 Oct 2009 12:10:10 -0500, CrucialHoax
<guest@unknown-email.com> wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
>Were you able to go into services and restart those two items?
>
>start search > type *services *> hit enter > accept the UAC > find the
>two services that were shutdown and try to re-enable them > double click
>the service > choose start.<!--colorc--><!--/colorc-->

I did a system restore, but that that did not complete satisfactorily
I'll try what you say if those points recur,

should I persist with restore and go back further?

 

<weewillie@anon.com> wrote in message
news:f5rmc5lrqclop6teuee7kpu7bvand6fu94@4ax.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
> running vista sp2 with all updates excl ie8 on a hp 6715b laptop with
> 4gb memory
>
> Last couple of days had performance issues
> on doing a reboot got a hang on terminal services... (excuse the lack
> of detail)
> so had to turn off to get a hard shutdown
> on start was offered safe etc, chose start normally
>
> 1st got 'interactive services detection stopped working and was
> closed, closely followed by
> 2nd service layer module stopped working and was closed
>
> what do you recommend?<!--colorc--><!--/colorc-->

From your description, you were having performance problems and it's now
manifesting it self into severe problems.

You should run diagnostics on your hardware, memory then on the hard drive.

 

Can you look at the errors in the event logs?


--
lemur

::If *ANYONE* in this forum helps you, please click on
their *REP* icon. Thanks! (the middle scale icon in the upper right
corner)::

 

Have you downloaded anything malicious or anything not from a trusted
site? Has the printer worked before the hard shutdown? After?

Have you had any blue screens? Have you tried re-enabling those
services?


--
CrucialHoax

 

see below

On Tue, 6 Oct 2009 19:54:24 -0500, CrucialHoax
<guest@unknown-email.com> wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
>Have you downloaded anything malicious or anything not from a trusted
>site?<!--colorc--><!--/colorc-->

No

Has the printer worked before the hard shutdown?

Yes
After?

No, but having done a restore, albeit one that said 'system restore
did not complete successfully' the printer is now back online
<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
>Have you had any blue screens? <!--colorc--><!--/colorc-->
had one 10 days ago

Have you tried re-enabling those<!--coloro:blue--><span style="color:blue <!--/coloro-->
>services?<!--colorc--><!--/colorc-->
when they become disabled again I'll try

 

On Tue, 6 Oct 2009 19:33:33 -0400, "Tae Song" <tae_song@hotmail.com>
wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
><weewillie@anon.com> wrote in message
>news:f5rmc5lrqclop6teuee7kpu7bvand6fu94@4ax.com...<!--coloro:green--><span style="color:green <!--/coloro-->
>> running vista sp2 with all updates excl ie8 on a hp 6715b laptop with
>> 4gb memory
>>
>> Last couple of days had performance issues
>> on doing a reboot got a hang on terminal services... (excuse the lack
>> of detail)
>> so had to turn off to get a hard shutdown
>> on start was offered safe etc, chose start normally
>>
>> 1st got 'interactive services detection stopped working and was
>> closed, closely followed by
>> 2nd service layer module stopped working and was closed
>>
>> what do you recommend?<!--colorc--><!--/colorc-->
>
>From your description, you were having performance problems and it's now
>manifesting it self into severe problems.
>
>You should run diagnostics on your hardware, memory then on the hard drive. <!--colorc--><!--/colorc-->

Ran system diagnostics
Disk, there is less than 15% free space, only 6gb, I assume this is
not a big issue

security centre says I'm not running antivirus, but I am, Avira

memory disgnostics require a reboot so I will post back later

 

On Tue, 6 Oct 2009 18:44:01 -0500, lemur <guest@unknown-email.com>
wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
>Can you look at the errors in the event logs?<!--colorc--><!--/colorc-->

critical = zero
errors, there are quite a few

An unspecified error occurred during System Restore: (Windows Update).
Additional information: .

The DNS proxy agent was unable to allocate 0 bytes of memory. This may
indicate that the system is low on virtual memory, or that the memory
manager has encountered an internal error.

The ICS_IPV6 failed to configure IPv6 stack.

The DHCP allocator has detected a DHCP server with IP address
192.168.0.1 on the same network as the interface with IP address
192.168.0.3. The allocator has disabled itself on the interface to
avoid confusing DHCP clients.

The ICS_IPV6 failed to configure IPv6 stack.

The ServiceLayer service failed to start due to the following error:
The service did not respond to the start or control request in a
timely fashion.

A timeout was reached (30000 milliseconds) while waiting for the
ServiceLayer service to connect.

Faulting application ServiceLayer.exe, version 7.0.124.0, time stamp
0x4a24d04d, faulting module USER32.dll, version 6.0.6002.18005, time
stamp 0x49e03821, exception code 0xc0000142, fault offset 0x00009eed,
process id 0x1264, application start time 0x01ca46d8db689894.

DCOM got error "1053" attempting to start the service ServiceLayer
with arguments "" in order to run the server:
{ACF50018-41F8-476D-85FD-CD953DAE4A49}

The Interactive Services Detection service failed to start due to the
following error:
The service did not respond to the start or control request in a
timely fashion.

hope this means more to you than it does to me
thanks for your help

 

On Wed, 07 Oct 2009 05:37:34 +0100, weewillie@anon.com wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
>On Tue, 6 Oct 2009 19:33:33 -0400, "Tae Song" <tae_song@hotmail.com>
>wrote:
><!--coloro:green--><span style="color:green <!--/coloro-->
>>
>><weewillie@anon.com> wrote in message
>>news:f5rmc5lrqclop6teuee7kpu7bvand6fu94@4ax.com...<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>>> running vista sp2 with all updates excl ie8 on a hp 6715b laptop with
>>> 4gb memory
>>>
>>> Last couple of days had performance issues
>>> on doing a reboot got a hang on terminal services... (excuse the lack
>>> of detail)
>>> so had to turn off to get a hard shutdown
>>> on start was offered safe etc, chose start normally
>>>
>>> 1st got 'interactive services detection stopped working and was
>>> closed, closely followed by
>>> 2nd service layer module stopped working and was closed
>>>
>>> what do you recommend?<!--colorc--><!--/colorc-->
>>
>>From your description, you were having performance problems and it's now
>>manifesting it self into severe problems.
>>
>>You should run diagnostics on your hardware, memory then on the hard drive. <!--colorc--><!--/colorc-->
>
>Ran system diagnostics
>Disk, there is less than 15% free space, only 6gb, I assume this is
>not a big issue
>
>security centre says I'm not running antivirus, but I am, Avira
>
>memory disgnostics require a reboot so I will post back later<!--colorc--><!--/colorc-->

no memory errors