Separator pages display incorrect user name in Vista

We are having problems getting the correct username to display on our
banner/separator pages. All of our workstations are running Windows
Vista and our print server is running Windows 2008. Here are the steps
to re-produce the issue:

1. User A logs into a Vista workstation
2. User A prints a job to a network printer (a printer test page is
sufficient enough to reproduce this problem). The separator page
correctly displays User A as the sender.
3. User B then "Switch Users" and logs into the same workstation (User
A is still logged in)
4. User B prints a job to a network printer. The separator page still
displays User A as the sender.

By troubleshooting further, here is what I have been able to
determine:

- This problem occurs on both Windows Vista and Windows 2008 Server.
Windows XP appears to be fine.
- This problem is not printer specific. I can re-produce this problem
by printing to various brands/models of printers (HP, Canon, etc)
- This problem is not separator file specific. I can choose any
separator file (.sep) and still reproduce the problem. The file we are
currently using is C:\Windows\system32\sysprint.sep
- Logging off User A makes no difference. Even if User A is fully
logged off the separator page for User B is still wrong.
- Re-starting the spooler service seems to temporarily fix the
problem. Once the PC is rebooted the problem re-appears.
- Using the Web Interface of the printer it appears that the username
is correct. The printer log correctly reports that the job was sent by
User B.

 

"AlmightyJay" <almightyjay@yahoo.com> wrote in message
news:e0aa1437-3140-4193-9e3f-a4b5a339de27@w37g2000prg.googlegroups.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
> We are having problems getting the correct username to display on our
> banner/separator pages. All of our workstations are running Windows
> Vista and our print server is running Windows 2008. Here are the steps
> to re-produce the issue:
>
> 1. User A logs into a Vista workstation
> 2. User A prints a job to a network printer (a printer test page is
> sufficient enough to reproduce this problem). The separator page
> correctly displays User A as the sender.
> 3. User B then "Switch Users" and logs into the same workstation (User
> A is still logged in)
> 4. User B prints a job to a network printer. The separator page still
> displays User A as the sender.
>
> By troubleshooting further, here is what I have been able to
> determine:
>
> - This problem occurs on both Windows Vista and Windows 2008 Server.
> Windows XP appears to be fine.
> - This problem is not printer specific. I can re-produce this problem
> by printing to various brands/models of printers (HP, Canon, etc)
> - This problem is not separator file specific. I can choose any
> separator file (.sep) and still reproduce the problem. The file we are
> currently using is C:Windowssystem32sysprint.sep
> - Logging off User A makes no difference. Even if User A is fully
> logged off the separator page for User B is still wrong.
> - Re-starting the spooler service seems to temporarily fix the
> problem. Once the PC is rebooted the problem re-appears.
> - Using the Web Interface of the printer it appears that the username
> is correct. The printer log correctly reports that the job was sent by
> User B.<!--colorc--><!--/colorc-->


Hotfix:
Print jobs may have incorrect owners when you share a printer from a Windows
Server 2008-based computer or from a Windows Vista Service Pack 1-based
computer

 

On Sep 24, 5:11 pm, "Tae Song" <tae_s...@hotmail.com> wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> "AlmightyJay" <almighty...@yahoo.com> wrote in message
>
> news:e0aa1437-3140-4193-9e3f-a4b5a339de27@w37g2000prg.googlegroups.com...
>
>
>
>
><!--coloro:green--><span style="color:green <!--/coloro-->
> > We are having problems getting the correct username to display on our
> > banner/separator pages. All of our workstations are running Windows
> > Vista and our print server is running Windows 2008. Here are the steps
> > to re-produce the issue:<!--colorc--><!--/colorc-->
><!--coloro:green--><span style="color:green <!--/coloro-->
> > 1. User A logs into a Vista workstation
> > 2. User A prints a job to a network printer (a printer test page is
> > sufficient enough to reproduce this problem). The separator page
> > correctly displays User A as the sender.
> > 3. User B then "Switch Users" and logs into the same workstation (User
> > A is still logged in)
> > 4. User B prints a job to a network printer. The separator page still
> > displays User A as the sender.<!--colorc--><!--/colorc-->
><!--coloro:green--><span style="color:green <!--/coloro-->
> > By troubleshooting further, here is what I have been able to
> > determine:<!--colorc--><!--/colorc-->
><!--coloro:green--><span style="color:green <!--/coloro-->
> > - This problem occurs on both Windows Vista and Windows 2008 Server.
> > Windows XP appears to be fine.
> > - This problem is not printer specific. I can re-produce this problem
> > by printing to various brands/models of printers (HP, Canon, etc)
> > - This problem is not separator file specific. I can choose any
> > separator file (.sep) and still reproduce the problem. The file we are
> > currently using is C:Windowssystem32sysprint.sep
> > - Logging off User A makes no difference. Even if User A is fully
> > logged off the separator page for User B is still wrong.
> > - Re-starting the spooler service seems to temporarily fix the
> > problem. Once the PC is rebooted the problem re-appears.
> > - Using the Web Interface of the printer it appears that the username
> > is correct. The printer log correctly reports that the job was sent by
> > User B.<!--colorc--><!--/colorc-->
>
> Hotfix:
> Print jobs may have incorrect owners when you share a printer from a Windows
> Server 2008-based computer or from a Windows Vista Service Pack 1-based
> computerhttp://support.microsoft.com/kb/958741- Hide quoted text -
>
> - Show quoted text -<!--colorc--><!--/colorc-->

Thanks! KB 958741 fixed our problem. Your help was very much
appreciated.

 

"AlmightyJay" <almightyjay@yahoo.com> wrote in message
news:9b4bd943-88b1-452c-a993-c7522a466f98@x25g2000prf.googlegroups.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
> On Sep 24, 5:11 pm, "Tae Song" <tae_s...@hotmail.com> wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
>> "AlmightyJay" <almighty...@yahoo.com> wrote in message
>>
>> news:e0aa1437-3140-4193-9e3f-a4b5a339de27@w37g2000prg.googlegroups.com...
>>
>>
>>
>>
>><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>> > We are having problems getting the correct username to display on our
>> > banner/separator pages. All of our workstations are running Windows
>> > Vista and our print server is running Windows 2008. Here are the steps
>> > to re-produce the issue:<!--colorc--><!--/colorc-->
>><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>> > 1. User A logs into a Vista workstation
>> > 2. User A prints a job to a network printer (a printer test page is
>> > sufficient enough to reproduce this problem). The separator page
>> > correctly displays User A as the sender.
>> > 3. User B then "Switch Users" and logs into the same workstation (User
>> > A is still logged in)
>> > 4. User B prints a job to a network printer. The separator page still
>> > displays User A as the sender.<!--colorc--><!--/colorc-->
>><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>> > By troubleshooting further, here is what I have been able to
>> > determine:<!--colorc--><!--/colorc-->
>><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>> > - This problem occurs on both Windows Vista and Windows 2008 Server.
>> > Windows XP appears to be fine.
>> > - This problem is not printer specific. I can re-produce this problem
>> > by printing to various brands/models of printers (HP, Canon, etc)
>> > - This problem is not separator file specific. I can choose any
>> > separator file (.sep) and still reproduce the problem. The file we are
>> > currently using is C:Windowssystem32sysprint.sep
>> > - Logging off User A makes no difference. Even if User A is fully
>> > logged off the separator page for User B is still wrong.
>> > - Re-starting the spooler service seems to temporarily fix the
>> > problem. Once the PC is rebooted the problem re-appears.
>> > - Using the Web Interface of the printer it appears that the username
>> > is correct. The printer log correctly reports that the job was sent by
>> > User B.<!--colorc--><!--/colorc-->
>>
>> Hotfix:
>> Print jobs may have incorrect owners when you share a printer from a
>> Windows
>> Server 2008-based computer or from a Windows Vista Service Pack 1-based
>> computerhttp://support.microsoft.com/kb/958741- Hide quoted text -
>>
>> - Show quoted text -<!--colorc--><!--/colorc-->
>
> Thanks! KB 958741 fixed our problem. Your help was very much
> appreciated.
><!--colorc--><!--/colorc-->

Always welcome!