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Remote Assistance - XP requesting Vista

Discussion in 'Windows Vista' started by ColdnFrosty, Jun 11, 2009.

  1. ColdnFrosty

    ColdnFrosty Guest

    I am running Vista with Norton 360. My daughter is running XP with Norton
    360. We are both in the same area but not on the same local network.

    When she requests remote assistance from me, I accept, but no connection can
    be made. However, when I request remote assistance from her and she accepts,
    the connection works. Any thoughts on how we get get her request to work?
    Both 360 configurations are the same. Not using Windows Firewall.

    Thanks.
     
    ColdnFrosty, Jun 11, 2009
    #1
  3. Bill

    Bill Guest

    never been able to get that to work either (xp>vista) so I use when friends
    need help:



    It is a tad slow but its free and can do what is needed

    Bill

    "ColdnFrosty" <paul@coldnfrosty.com> wrote in message
    news:A336BDA2-8ECC-4CEA-994A-72E84BB67FBD@microsoft.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > I am running Vista with Norton 360. My daughter is running XP with Norton
    > 360. We are both in the same area but not on the same local network.
    >
    > When she requests remote assistance from me, I accept, but no connection
    > can be made. However, when I request remote assistance from her and she
    > accepts, the connection works. Any thoughts on how we get get her request
    > to work? Both 360 configurations are the same. Not using Windows Firewall.
    >
    > Thanks. <!--colorc--><!--/colorc-->
     
    Bill, Jun 11, 2009
    #2
  4. Hubert Cumberdale

    Hubert Cumberdale Guest

    Go to

    Start | Control Panel (switch to classic view) | Administrator Tools |
    Windows Firewall with Advanced Security

    I'm pretty sure this will still be enabled regardless of having a thrid
    party firewall. Check the outbound rules for Remote assistance

    "ColdnFrosty" <paul@coldnfrosty.com> wrote in message
    news:A336BDA2-8ECC-4CEA-994A-72E84BB67FBD@microsoft.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    >I am running Vista with Norton 360. My daughter is running XP with Norton
    >360. We are both in the same area but not on the same local network.
    >
    > When she requests remote assistance from me, I accept, but no connection
    > can be made. However, when I request remote assistance from her and she
    > accepts, the connection works. Any thoughts on how we get get her request
    > to work? Both 360 configurations are the same. Not using Windows Firewall.
    >
    > Thanks. <!--colorc--><!--/colorc-->
     
    Hubert Cumberdale, Jun 11, 2009
    #3

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