Re: Time Sync Issue (w32tm debug help)

"Mark Pfeifer" <cdr_pfeifer@newsgroup.nospam> wrote in message news:...<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Robinson -
>
> Hmmm - My last response did not get posted. But no luck with safe mode.
> The error is the standard message.
>
> Here is the url:
>
>
> Thanks
> Mark
>
>
> ""Robinson Zhang [MSFT]"" <v-robzha@online.microsoft.com> wrote in message
> news:kBlGF7i7JHA.2060@TK2MSFTNGHUB02.phx.gbl...<!--coloro:green--><span style="color:green <!--/coloro-->
>> Hi Mark,
>>
>> I am writing as a courtesy to follow-up on this issue. Do you have any
>> updates? If so, please let me know at your earliest convenience. I am
>> standing by for your reply and am happy to be of further assistance.
>> Thanks!
>>
>> For your reference, I have re-posted my previous post.
>> ------------------------------
>> Hi Mark,
>>
>> Could you please help me collect a screenshot of error message when using
>> UI sync time?
>>
>> Please upload the file to Windows Live SkyDrive
>> () and share the URL with us.
>>
>> Thank you for your cooperation.
>>
>> Best regards,
>>
>> Robinson Zhang
>> Microsoft Online Support
>>
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> <!--colorc--><!--/colorc-->

 

Hi Mark,

Thank you for your reply. I did check the screenshot.

Before moving on, I would like to share the following information with you.

Synchronizing your computer clock

us/windows_date_it_overview.mspx?mfr=true

Base on the situation, I suggest we try the third party Atomic Clock Sync
to test this issue.

Please download the file on the desktop by the following link:

nc.html

Please Note: The third-party product discussed here is manufactured by a
company that is independent of Microsoft. We make no warranty, implied or
otherwise, regarding this product's performance or reliability.

Please try to use this software to sync the clock.

At same time, I suggest you do a Windows Repair to check system files.
Also, could you please help me collect System Information? I will try to
build a similar test environment to reproduce the problem.

How to collect System Information:
=======================
1. Click the "Start" menu, type "MSINFO32" in the Search Bar and press
Enter to start System Information.
2. On the popup window, on the menu bar, click "File", and click "Save",
type a file name and then choose NFO as "Save as type", click ¡°Desktop¡±
on the left pane, and click Save.

Please upload the file to Skydrive and let me know URL.

BTW, in order to troubleshoot the issue clearly, could you please discuss
the issue on original thread?

Thanks.

Best regards,

Robinson Zhang
Microsoft Online Support