problem getting correct realtek driver for toshiba laptop

In preparation for SP1, I tried to update the realtek driver (high
definition) for my Toshiba. While I CAN install the 1.89 driver from
realtek, I lose functionality, like headphone output and am missing the
Realtek HD Audio Manager in control panel. I remember somewhat this
same issue last year when tracking down a distortion problem--the
drivers from Realtek don't provide the proper support for this laptop.
Anyone run across this and know of a solution?

The Toshiba site still has the much earlier driver package from last
year, and that's what I reinstalled in order to get back full
functionality. The MS site shows that the version I have is not
compatible with SP1, so at some point I will need to load a compatible
sound driver.

Dave

 

David;653809 Wrote: <!--coloro:blue--><span style="color:blue <!--/coloro-->
> In preparation for SP1, I tried to update the realtek driver (high
> definition) for my Toshiba. While I CAN install the 1.89 driver from
> realtek, I lose functionality, like headphone output and am missing the
> Realtek HD Audio Manager in control panel. I remember somewhat this
> same issue last year when tracking down a distortion problem--the
> drivers from Realtek don't provide the proper support for this laptop.
> Anyone run across this and know of a solution?
>
> The Toshiba site still has the much earlier driver package from last
> year, and that's what I reinstalled in order to get back full
> functionality. The MS site shows that the version I have is not
> compatible with SP1, so at some point I will need to load a compatible
> sound driver.
>
> Dave<!--colorc--><!--/colorc-->

Hi Dave,

For the Realtek audio drivers, you will need to install them twice for
the 1.89 driver version. Once to uninstall the previous driver version,
then a second time to install the new driver version. A restart will be
required after each install. Before you install the driver again, verify
the driver version in Device Manager after the restart to see if it is
the current driver installed. If it is you will not need to install the
driver a second time.

When the driver installation is complete, you will need to set your
audio settings again in the Realtek HD Audio Manager in the Control
Panel (Classic View).

See:



Hope this helps you,
Shawn


--
Brink

*There are no dumb questions, just the people that do not ask
them.*
'*VISTA FORUMS*'
()
*Please post feedback to help others.*

 

Brink wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> David;653809 Wrote:
> <!--coloro:green--><span style="color:green <!--/coloro-->
>> In preparation for SP1, I tried to update the realtek driver (high
>> definition) for my Toshiba. While I CAN install the 1.89 driver from
>> realtek, I lose functionality, like headphone output and am missing the
>> Realtek HD Audio Manager in control panel. I remember somewhat this
>> same issue last year when tracking down a distortion problem--the
>> drivers from Realtek don't provide the proper support for this laptop.
>> Anyone run across this and know of a solution?
>>
>> The Toshiba site still has the much earlier driver package from last
>> year, and that's what I reinstalled in order to get back full
>> functionality. The MS site shows that the version I have is not
>> compatible with SP1, so at some point I will need to load a compatible
>> sound driver.
>>
>> Dave
>> <!--colorc--><!--/colorc-->
>
> Hi Dave,
>
> For the Realtek audio drivers, you will need to install them twice for
> the 1.89 driver version. Once to uninstall the previous driver version,
> then a second time to install the new driver version. A restart will be
> required after each install. Before you install the driver again, verify
> the driver version in Device Manager after the restart to see if it is
> the current driver installed. If it is you will not need to install the
> driver a second time.
>
> When the driver installation is complete, you will need to set your
> audio settings again in the Realtek HD Audio Manager in the Control
> Panel (Classic View).
>
> See:
>
>
>
> Hope this helps you,
> Shawn
>
>
> <!--colorc--><!--/colorc-->
I installed them 2 times (with a reboot in between) and no joy. Decided
to try another reboot and another install, and like they say, "third
time is the charm". The HD item returned to control panel, and along
with it, the headphone jack outputs audio now. thanks for the tip! Now
SP1 shows up in Windows Update.


dave

 

On 19 Mar 2008, David <david@invalid.com> wrote in
microsoft.public.windows.vista.general:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> The Toshiba site still has the much earlier driver package from
> last year, and that's what I reinstalled in order to get back
> full functionality. The MS site shows that the version I have is
> not compatible with SP1, so at some point I will need to load a
> compatible sound driver.<!--colorc--><!--/colorc-->

What's not compatible about the old driver? The one I have from Toshiba
is labeled ver. 6.0.1.5406, dated 4/25/07. I installed SP1 and it
didn't complain, and the laptop's audio system seems to be working just
as it always has.

 

David;653917 Wrote: <!--coloro:blue--><span style="color:blue <!--/coloro-->
> Brink wrote:> > > <!--coloro:green--><span style="color:green <!--/coloro--><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
> > > David;653809 Wrote:
> > >
> > >
> > > Hi Dave,
> > >
> > > For the Realtek audio drivers, you will need to install them twice<!--colorc--><!--/colorc-->
> > for<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
> > > the 1.89 driver version. Once to uninstall the previous driver<!--colorc--><!--/colorc-->
> > version,<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
> > > then a second time to install the new driver version. A restart will<!--colorc--><!--/colorc-->
> > be<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
> > > required after each install. Before you install the driver again,<!--colorc--><!--/colorc-->
> > verify<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
> > > the driver version in Device Manager after the restart to see if it<!--colorc--><!--/colorc-->
> > is<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
> > > the current driver installed. If it is you will not need to install<!--colorc--><!--/colorc-->
> > the<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
> > > driver a second time.
> > >
> > > When the driver installation is complete, you will need to set your
> > > audio settings again in the Realtek HD Audio Manager in the Control
> > > Panel (Classic View).
> > >
> > > See:
> > >
> > ><!--colorc--><!--/colorc-->
> > <!--coloro:darkred--><span style="color:darkred <!--/coloro-->
> > >
> > > Hope this helps you,
> > > Shawn
> > >
> > >
> > > > > <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
> I installed them 2 times (with a reboot in between) and no joy.
> Decided
> to try another reboot and another install, and like they say, "third
> time is the charm". The HD item returned to control panel, and along
> with it, the headphone jack outputs audio now. thanks for the tip!
> Now
> SP1 shows up in Windows Update.
>
>
> dave<!--colorc--><!--/colorc-->

Dave, I'm glad to hear that you got it installed now. Thank you for the
feedback.

Shawn


--
Brink

*There are no dumb questions, just the people that do not ask
them.*
'*VISTA FORUMS*'
()
*Please post feedback to help others.*

 

<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Dave, I'm glad to hear that you got it installed now. Thank you for the
> feedback.
>
> Shawn
>
>
> <!--colorc--><!--/colorc-->
Shawn, thank YOU for once again helping me out! Your informative posts
on this forum have been a godsend!

Dave

 

Nil wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> On 19 Mar 2008, David <david@invalid.com> wrote in
> microsoft.public.windows.vista.general:
>
> <!--coloro:green--><span style="color:green <!--/coloro-->
>> The Toshiba site still has the much earlier driver package from
>> last year, and that's what I reinstalled in order to get back
>> full functionality. The MS site shows that the version I have is
>> not compatible with SP1, so at some point I will need to load a
>> compatible sound driver.
>> <!--colorc--><!--/colorc-->
>
> What's not compatible about the old driver? The one I have from Toshiba
> is labeled ver. 6.0.1.5406, dated 4/25/07. I installed SP1 and it
> didn't complain, and the laptop's audio system seems to be working just
> as it always has.
> <!--colorc--><!--/colorc-->
I wish I could shed some light on it, but I methodically worked on the 3
driver issues separately, and found that SP1 didn't show up until all 3
were updated (UPEK, Intel video, and Realtek audio). At least version
of realtek doesn't create the awful distortion my laptop was plagued
with last summer. It wasn't until about 3 versions later, from
Realtek, that the distortion cleared up. When I bought my Toshiba in
the late spring, sound was ok. Along the way an update goofed it up big
time and there was no solution for me until Realtek went through several
iterations.

Dave

 

On 20 Mar 2008, David <david@invalid.com> wrote in
microsoft.public.windows.vista.general:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> I wish I could shed some light on it, but I methodically worked on
> the 3 driver issues separately, and found that SP1 didn't show up
> until all 3 were updated (UPEK, Intel video, and Realtek audio).
> At least version of realtek doesn't create the awful distortion my
> laptop was plagued with last summer. It wasn't until about 3
> versions later, from Realtek, that the distortion cleared up.
> When I bought my Toshiba in the late spring, sound was ok. Along
> the way an update goofed it up big time and there was no solution
> for me until Realtek went through several iterations.<!--colorc--><!--/colorc-->

I wonder why Toshiba hasn't updated their drivers in so long?

I always thought the sound on this laptop was thin and anemic, though
not necessarily distorted. I blamed it on the tiny speakers. I don't
look to a laptop for good sound, anyway. But I updated the audio
drivers from the realtek site as described in this thread, and it
sounds better to me, now, so maybe the old drivers were hampering it.

I downloaded the big standalone SP1 file, not from Windows Update, so
maybe that's while there was no complaint. The service pack installed
over and kept the old drivers and they were still working afterward.

Maybe I'll update the other drivers from the peripheral manufacturer's
sites, and not depend on Toshiba for drivers any more.

 

I have a Toshiba 6960 Laptop, Realtek High Definition audio device,
Vista Home Premium.
The audio went out for unknown reasons. Vista Home Premium was trying
to reinstall the audio driver after reboot. This laptop has Realtek HD
audio hardware and drivers.

First of all, I went to the realtek.com site to download the HD audio
drivers. These are more recent than Toshiba had on their site, and the
Windows 7 was bundled with the Vista drivers... they appear to be
32/64bit versions in the same file.
go here:


1. click the "High Definition Audio Codecs (Software)" link (center of
page).
2. check the "I accept to the above" check-box.
3. find the audio driver that you need - I used the option entitled
"Vista, Windows7 Driver(32/64 bits) Driver only (Executable file)".
I chose the Executable file because I didn't want to bother
un-zipping, and finding an installer in a mess of files. - it is a
cleaner/easier option.
4. click the "GO" under the download area on the right side.
I have found that all of the options will be pretty slow, so if it
is being slow, just wait for it to download (2-5 mins maybe).
5. now, follow my directions below.

With the correct drivers at hand, this is what I did to fix my audio to
make it work again:

1. click the "Start" button, and then right-click on the "Computer"
menu item (on the right side of the start menu).
2. go to "Properties"
3. click "Device Manager" on the left of the properties window (under
Tasks).
4. go to the audio device located within the "Sound, video and game
controllers" option - mine is called "Realtek High Definition Audio"
5. you can right-click the audio device - "Realtek High Definition
Audio" and then click "Uninstall" - this will remove it from the system
in order to install the new drivers.

*** DO NOT RESTART the machine *** this will allow Vista to install
some generic driver automatically - I too was having trouble disabling
that from happening.
That's when I decided to NOT to reboot in between, and just try to
squeeze new drivers in with out the reboot.

6. when the drivers have been uninstalled you shouldn't have the device
in the "device manager" anymore.
7. now, reinstall the driver by using the file you downloaded from
Realtek.
8. this should prompt for a RESTART when it has completed.
9. reboot the computer, and the audio should now work.... mine worked
at startup - vista made the login chime. I tried all sorts of differnet
options in this forum and on the web, so I wanted to post my own
solution.

I hope this helps others with Vista/Toshiba audio problems.


At the time if writing this, I have rebooted a few times, and tried the
audio out along the way. I will repost if my audio cuts out again, or if
anything else weird happens with this Toshiba laptop.


--
dallasp
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