[Solved] Printer in error state

We will get to the bottom of this, Seth, Bill and Tony D, with a joint effort.

How to correctly install a HP Printer Driver.

https://support.hp.com/au-en/document/c03521864

 

Nice find Dougie.

 

Have you an update for us? Blackbird 37.

 

Eureka! guys. Got my printer back. Late last night. Apologies for taking so long to get back to you. Here's what I did. Followed Seth's guidance again and yes I did find HP items and removed them from the list and performed all the other checks he gave me. However, at the end of all that I still got the same old pop-up 'printer is in error state'. From there I went into HP Print an Scan doctor after I had remove that also and reinstalled it. I unplugged the printer USB cable, turned off the printer and then followed the prompts on the Printer and Scan Doctor. Hooked up my printer again, ran a test page and with baited breadth I selected an item from online and I heard go through all the noises and then kicked out the printed document. Been using it quite a lot today. So, what can I say, Dougie, Tony D., Bill and Seth. Without all of your inputs I would still be a frustrated old guy. Thanks again.
BB37

 

Glad you got it going and thanks for reporting back

I think we're all surprised that the Print and Scan Doctor was able to fix the issue, yet a clean install of the printer was not. If that program created a log, I for one would like to see it.

 

OK, Seth. That is where my knowledge comes to a dead end. Didn't even know that a log may have been created but if you can give me any guidance on how to find that I will be glad to send it on.
BB37

 

I have an HP printer so I just installed that program. Unfortunately, it doesn't produce a log. Oh well, the main thing is you're printing again

 

Many thanks, Seth. Yes, I'm in business.