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Ordered 64 bit version still have not mailed it!

Discussion in 'Windows Vista' started by EmeraldViper, Jun 29, 2009.

  1. EmeraldViper

    EmeraldViper Guest

    I orderd the 64 bit version of Vista Home premium. I Bought the 32 bit
    version $129 almost 2 weeks ago, I have been arguing with the so called
    help department since:
    1) June 18, 2009 on the web site they offered regular shipping(7-14
    Bdays) and expediant Shipping(5-10 bdays), come to find out they do not
    offer this anymore since almost six months(Website was out dated for 6
    months?)
    2) June 22, 2009 - So I call and very helpfull gentlemen reorderd it
    for me and refunded my extra $6 for expediant shipping.
    3) June 24, 2009 - Two days later, my order has not been updated, they
    have no clue as to why, can take 72 hrs to process it FINE!
    4) June 26, 2009 NOW it is 96 hrs since reorder, 132 hrs sine original
    order, no update, gentlemen tells me he will look into it, aparently,
    way over due (No Sh*t Sherlock)
    5) June 29, 2009, 264hrs (11 days) since Original Order, 228 hrs (9
    days) since re order....Gues what! no update, Warhouse has not called
    help/Ordering department in 2 freaking days! OPPS WAIT, Man on phone
    tells me "They have NO way to call Warehouse, Only can communicate via
    EMAIL"!!!! do you believe this Sh*T!, Microsoft does not have PHONE at
    thier warehouse? BULLSH*T!!!
    So here I sit, Microsoft has had my money for 13 days(original
    purchase) and another $10 for order of 64 bit Version for 10 days, and
    I have NO 64 bit, no product except the 32 bit I DID not WANT!
    What the H Am I suppose to do, If I want a refund for the 32 bit, I
    have to pay for the postage to send it back, and then wait anther 5-10
    days after they recieve it to get what? a check from them, which will
    probably take another 3 days to clear?
    Is it me or is something wrong here?
    They did not let me wait 14 days to pay them for product?

    Signed,
    VERY UPSET CUSTOMER!!!


    --
    EmeraldViper
     
  2. Camper

    Camper Guest

    "EmeraldViper" <guest@unknown-email.com> wrote in message
    news:8b99c3419fcac23488fb7ddde5ce303f@nntp-gateway.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    >
    > I orderd the 64 bit version of Vista Home premium. I Bought the 32 bit
    > version $129 almost 2 weeks ago, I have been arguing with the so called
    > help department since:
    > 1) June 18, 2009 on the web site they offered regular shipping(7-14
    > Bdays) and expediant Shipping(5-10 bdays), come to find out they do not
    > offer this anymore since almost six months(Website was out dated for 6
    > months?)
    > 2) June 22, 2009 - So I call and very helpfull gentlemen reorderd it
    > for me and refunded my extra $6 for expediant shipping.
    > 3) June 24, 2009 - Two days later, my order has not been updated, they
    > have no clue as to why, can take 72 hrs to process it FINE!
    > 4) June 26, 2009 NOW it is 96 hrs since reorder, 132 hrs sine original
    > order, no update, gentlemen tells me he will look into it, aparently,
    > way over due (No Sh*t Sherlock)
    > 5) June 29, 2009, 264hrs (11 days) since Original Order, 228 hrs (9
    > days) since re order....Gues what! no update, Warhouse has not called
    > help/Ordering department in 2 freaking days! OPPS WAIT, Man on phone
    > tells me "They have NO way to call Warehouse, Only can communicate via
    > EMAIL"!!!! do you believe this Sh*T!, Microsoft does not have PHONE at
    > thier warehouse? BULLSH*T!!!
    > So here I sit, Microsoft has had my money for 13 days(original
    > purchase) and another $10 for order of 64 bit Version for 10 days, and
    > I have NO 64 bit, no product except the 32 bit I DID not WANT!
    > What the H Am I suppose to do, If I want a refund for the 32 bit, I
    > have to pay for the postage to send it back, and then wait anther 5-10
    > days after they recieve it to get what? a check from them, which will
    > probably take another 3 days to clear?
    > Is it me or is something wrong here?
    > They did not let me wait 14 days to pay them for product?
    >
    > Signed,
    > VERY UPSET CUSTOMER!!!
    >
    >
    > --
    > EmeraldViper<!--colorc--><!--/colorc-->

    One of the benefits of buying your product in a physical shop. Call me old
    fashioned.

    Camper
     
  3. "EmeraldViper" <guest@unknown-email.com> wrote in message
    news:8b99c3419fcac23488fb7ddde5ce303f@nntp-gateway.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    >
    > I orderd the 64 bit version of Vista Home premium. I Bought the 32 bit
    > version $129 almost 2 weeks ago, I have been arguing with the so called
    > help department since:
    > 1) June 18, 2009 on the web site they offered regular shipping(7-14
    > Bdays) and expediant Shipping(5-10 bdays), come to find out they do not
    > offer this anymore since almost six months(Website was out dated for 6
    > months?)
    > 2) June 22, 2009 - So I call and very helpfull gentlemen reorderd it
    > for me and refunded my extra $6 for expediant shipping.
    > 3) June 24, 2009 - Two days later, my order has not been updated, they
    > have no clue as to why, can take 72 hrs to process it FINE!
    > 4) June 26, 2009 NOW it is 96 hrs since reorder, 132 hrs sine original
    > order, no update, gentlemen tells me he will look into it, aparently,
    > way over due (No Sh*t Sherlock)
    > 5) June 29, 2009, 264hrs (11 days) since Original Order, 228 hrs (9
    > days) since re order....Gues what! no update, Warhouse has not called
    > help/Ordering department in 2 freaking days! OPPS WAIT, Man on phone
    > tells me "They have NO way to call Warehouse, Only can communicate via
    > EMAIL"!!!! do you believe this Sh*T!, Microsoft does not have PHONE at
    > thier warehouse? BULLSH*T!!!
    > So here I sit, Microsoft has had my money for 13 days(original
    > purchase) and another $10 for order of 64 bit Version for 10 days, and
    > I have NO 64 bit, no product except the 32 bit I DID not WANT!
    > What the H Am I suppose to do, If I want a refund for the 32 bit, I
    > have to pay for the postage to send it back, and then wait anther 5-10
    > days after they recieve it to get what? a check from them, which will
    > probably take another 3 days to clear?
    > Is it me or is something wrong here?
    > They did not let me wait 14 days to pay them for product?
    >
    > Signed,
    > VERY UPSET CUSTOMER!!!
    >
    >
    > --
    > EmeraldViper<!--colorc--><!--/colorc-->

    14 Business days from the first time you commenced the process on June 18 is
    actually approx July 8. (a business day is usually catagorised as Mon to
    Fri).
    So whatever your issue is you are still inside the window for he first order
    you placed on June 18.
    As regards only dealing with the shipping warehouse by e-mail this is very
    common practice as warehouse staff do not have time to keep being diverted
    from their roles to answer the phone and bulking up messages via e-mail
    allows for a more ordered response AND tracking that the message was
    actually , sent,received, read and then replied to.

    Of course your own comment about you bought the 32-bit version that you "DID
    not WANT" - begs the obvious question - why did you buy the wrong version in
    the first place?
    If you wanted the 64-but version of Home Premium OEM you could have bought
    it ?- but your chose to buy the retail package (at greater cost to yourself)
    and then deal with the replacement media service.
    However you are still within the window of delivery for standard service
    from your initial order, so no real point in getting upset (yet)
    --
    Mike Brannigan
     
  4. xfile

    xfile Guest

    > They did not let me wait 14 days to pay them for product?

    Not trying to defend for the company, but presumably, you purchased it from
    its online store using a credit card, and in most cases, you are not charged
    at the time of purchase until the next routine billing cycle of your credit
    card company.

    At the time of purchase, they just transmitted your payment information (via
    secured mechanism) to the authorization center to verify if you have enough
    credit to pay for the purchase.

    But the actually charge normally will be done on the next billing cycle, but
    of course, I am not sure if ALL banks are the same. And you don't need to
    pay until you received your statement, so the chance is that you actually
    may have more than 14 days to pay for it.

    Hope this would make you feel better [​IMG]

    "EmeraldViper" <guest@unknown-email.com> wrote in message
    news:8b99c3419fcac23488fb7ddde5ce303f@nntp-gateway.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    >
    > I orderd the 64 bit version of Vista Home premium. I Bought the 32 bit
    > version $129 almost 2 weeks ago, I have been arguing with the so called
    > help department since:
    > 1) June 18, 2009 on the web site they offered regular shipping(7-14
    > Bdays) and expediant Shipping(5-10 bdays), come to find out they do not
    > offer this anymore since almost six months(Website was out dated for 6
    > months?)
    > 2) June 22, 2009 - So I call and very helpfull gentlemen reorderd it
    > for me and refunded my extra $6 for expediant shipping.
    > 3) June 24, 2009 - Two days later, my order has not been updated, they
    > have no clue as to why, can take 72 hrs to process it FINE!
    > 4) June 26, 2009 NOW it is 96 hrs since reorder, 132 hrs sine original
    > order, no update, gentlemen tells me he will look into it, aparently,
    > way over due (No Sh*t Sherlock)
    > 5) June 29, 2009, 264hrs (11 days) since Original Order, 228 hrs (9
    > days) since re order....Gues what! no update, Warhouse has not called
    > help/Ordering department in 2 freaking days! OPPS WAIT, Man on phone
    > tells me "They have NO way to call Warehouse, Only can communicate via
    > EMAIL"!!!! do you believe this Sh*T!, Microsoft does not have PHONE at
    > thier warehouse? BULLSH*T!!!
    > So here I sit, Microsoft has had my money for 13 days(original
    > purchase) and another $10 for order of 64 bit Version for 10 days, and
    > I have NO 64 bit, no product except the 32 bit I DID not WANT!
    > What the H Am I suppose to do, If I want a refund for the 32 bit, I
    > have to pay for the postage to send it back, and then wait anther 5-10
    > days after they recieve it to get what? a check from them, which will
    > probably take another 3 days to clear?
    > Is it me or is something wrong here?
    > They did not let me wait 14 days to pay them for product?
    >
    > Signed,
    > VERY UPSET CUSTOMER!!!
    >
    >
    > --
    > EmeraldViper <!--colorc--><!--/colorc-->
     
  5. Charlie Tame

    Charlie Tame Guest

    The question I have to ask is why buy the 32 bit version when 64 bit was
    required?

    xfile wrote:<!--coloro:blue--><span style="color:blue <!--/coloro--><!--coloro:green--><span style="color:green <!--/coloro-->
    >> They did not let me wait 14 days to pay them for product?<!--colorc--><!--/colorc-->
    >
    > Not trying to defend for the company, but presumably, you purchased it
    > from its online store using a credit card, and in most cases, you are
    > not charged at the time of purchase until the next routine billing cycle
    > of your credit card company.
    >
    > At the time of purchase, they just transmitted your payment information
    > (via secured mechanism) to the authorization center to verify if you
    > have enough credit to pay for the purchase.
    >
    > But the actually charge normally will be done on the next billing cycle,
    > but of course, I am not sure if ALL banks are the same. And you don't
    > need to pay until you received your statement, so the chance is that you
    > actually may have more than 14 days to pay for it.
    >
    > Hope this would make you feel better [​IMG]
    >
    > "EmeraldViper" <guest@unknown-email.com> wrote in message
    > news:8b99c3419fcac23488fb7ddde5ce303f@nntp-gateway.com...<!--coloro:green--><span style="color:green <!--/coloro-->
    >>
    >> I orderd the 64 bit version of Vista Home premium. I Bought the 32 bit
    >> version $129 almost 2 weeks ago, I have been arguing with the so called
    >> help department since:
    >> 1) June 18, 2009 on the web site they offered regular shipping(7-14
    >> Bdays) and expediant Shipping(5-10 bdays), come to find out they do not
    >> offer this anymore since almost six months(Website was out dated for 6
    >> months?)
    >> 2) June 22, 2009 - So I call and very helpfull gentlemen reorderd it
    >> for me and refunded my extra $6 for expediant shipping.
    >> 3) June 24, 2009 - Two days later, my order has not been updated, they
    >> have no clue as to why, can take 72 hrs to process it FINE!
    >> 4) June 26, 2009 NOW it is 96 hrs since reorder, 132 hrs sine original
    >> order, no update, gentlemen tells me he will look into it, aparently,
    >> way over due (No Sh*t Sherlock)
    >> 5) June 29, 2009, 264hrs (11 days) since Original Order, 228 hrs (9
    >> days) since re order....Gues what! no update, Warhouse has not called
    >> help/Ordering department in 2 freaking days! OPPS WAIT, Man on phone
    >> tells me "They have NO way to call Warehouse, Only can communicate via
    >> EMAIL"!!!! do you believe this Sh*T!, Microsoft does not have PHONE at
    >> thier warehouse? BULLSH*T!!!
    >> So here I sit, Microsoft has had my money for 13 days(original
    >> purchase) and another $10 for order of 64 bit Version for 10 days, and
    >> I have NO 64 bit, no product except the 32 bit I DID not WANT!
    >> What the H Am I suppose to do, If I want a refund for the 32 bit, I
    >> have to pay for the postage to send it back, and then wait anther 5-10
    >> days after they recieve it to get what? a check from them, which will
    >> probably take another 3 days to clear?
    >> Is it me or is something wrong here?
    >> They did not let me wait 14 days to pay them for product?
    >>
    >> Signed,
    >> VERY UPSET CUSTOMER!!!
    >>
    >>
    >> --
    >> EmeraldViper <!--colorc--><!--/colorc-->
    > <!--colorc--><!--/colorc-->
     
  6. xfile

    xfile Guest

    Maybe he forgot to wear his eyeglasses like I sometimes would [​IMG]


    "Charlie Tame" <charlie@tames.net> wrote in message
    news:eZT8YHX#JHA.5704@TK2MSFTNGP03.phx.gbl...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > The question I have to ask is why buy the 32 bit version when 64 bit was
    > required?
    >
    > xfile wrote:<!--coloro:green--><span style="color:green <!--/coloro--><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
    >>> They did not let me wait 14 days to pay them for product?<!--colorc--><!--/colorc-->
    >>
    >> Not trying to defend for the company, but presumably, you purchased it
    >> from its online store using a credit card, and in most cases, you are not
    >> charged at the time of purchase until the next routine billing cycle of
    >> your credit card company.
    >>
    >> At the time of purchase, they just transmitted your payment information
    >> (via secured mechanism) to the authorization center to verify if you have
    >> enough credit to pay for the purchase.
    >>
    >> But the actually charge normally will be done on the next billing cycle,
    >> but of course, I am not sure if ALL banks are the same. And you don't
    >> need to pay until you received your statement, so the chance is that you
    >> actually may have more than 14 days to pay for it.
    >>
    >> Hope this would make you feel better [​IMG]
    >>
    >> "EmeraldViper" <guest@unknown-email.com> wrote in message
    >> news:8b99c3419fcac23488fb7ddde5ce303f@nntp-gateway.com...<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
    >>>
    >>> I orderd the 64 bit version of Vista Home premium. I Bought the 32 bit
    >>> version $129 almost 2 weeks ago, I have been arguing with the so called
    >>> help department since:
    >>> 1) June 18, 2009 on the web site they offered regular shipping(7-14
    >>> Bdays) and expediant Shipping(5-10 bdays), come to find out they do not
    >>> offer this anymore since almost six months(Website was out dated for 6
    >>> months?)
    >>> 2) June 22, 2009 - So I call and very helpfull gentlemen reorderd it
    >>> for me and refunded my extra $6 for expediant shipping.
    >>> 3) June 24, 2009 - Two days later, my order has not been updated, they
    >>> have no clue as to why, can take 72 hrs to process it FINE!
    >>> 4) June 26, 2009 NOW it is 96 hrs since reorder, 132 hrs sine original
    >>> order, no update, gentlemen tells me he will look into it, aparently,
    >>> way over due (No Sh*t Sherlock)
    >>> 5) June 29, 2009, 264hrs (11 days) since Original Order, 228 hrs (9
    >>> days) since re order....Gues what! no update, Warhouse has not called
    >>> help/Ordering department in 2 freaking days! OPPS WAIT, Man on phone
    >>> tells me "They have NO way to call Warehouse, Only can communicate via
    >>> EMAIL"!!!! do you believe this Sh*T!, Microsoft does not have PHONE at
    >>> thier warehouse? BULLSH*T!!!
    >>> So here I sit, Microsoft has had my money for 13 days(original
    >>> purchase) and another $10 for order of 64 bit Version for 10 days, and
    >>> I have NO 64 bit, no product except the 32 bit I DID not WANT!
    >>> What the H Am I suppose to do, If I want a refund for the 32 bit, I
    >>> have to pay for the postage to send it back, and then wait anther 5-10
    >>> days after they recieve it to get what? a check from them, which will
    >>> probably take another 3 days to clear?
    >>> Is it me or is something wrong here?
    >>> They did not let me wait 14 days to pay them for product?
    >>>
    >>> Signed,
    >>> VERY UPSET CUSTOMER!!!
    >>>
    >>>
    >>> --
    >>> EmeraldViper<!--colorc--><!--/colorc-->
    >> <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
     
  7. Charlie Tame

    Charlie Tame Guest

    I had an item shipped recently on, well am going to say FedEx but could
    have been UPS, and was notified that shipment data had been passed to
    the carrier the same day it was ordered.

    Followed the tracking every day and it never moved until the day before
    the 5 day standard. In other words I ordered Saturday with 5 day
    standard, the item did not move at all until Thursday and I finally got
    it Friday night.

    Am thinking that the OP is the victim of several such delays. If the MVP
    stuff is anything to go by it doesn't actually come from Microsoft at
    all, often is shipped direct from their contractor.



    xfile wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > Maybe he forgot to wear his eyeglasses like I sometimes would [​IMG]
    >
    >
    > "Charlie Tame" <charlie@tames.net> wrote in message
    > news:eZT8YHX#JHA.5704@TK2MSFTNGP03.phx.gbl...<!--coloro:green--><span style="color:green <!--/coloro-->
    >> The question I have to ask is why buy the 32 bit version when 64 bit
    >> was required?
    >>
    >> xfile wrote:<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
    >>>> They did not let me wait 14 days to pay them for product?
    >>>
    >>> Not trying to defend for the company, but presumably, you purchased
    >>> it from its online store using a credit card, and in most cases, you
    >>> are not charged at the time of purchase until the next routine
    >>> billing cycle of your credit card company.
    >>>
    >>> At the time of purchase, they just transmitted your payment
    >>> information (via secured mechanism) to the authorization center to
    >>> verify if you have enough credit to pay for the purchase.
    >>>
    >>> But the actually charge normally will be done on the next billing
    >>> cycle, but of course, I am not sure if ALL banks are the same. And
    >>> you don't need to pay until you received your statement, so the
    >>> chance is that you actually may have more than 14 days to pay for it.
    >>>
    >>> Hope this would make you feel better [​IMG]
    >>>
    >>> "EmeraldViper" <guest@unknown-email.com> wrote in message
    >>> news:8b99c3419fcac23488fb7ddde5ce303f@nntp-gateway.com...
    >>>>
    >>>> I orderd the 64 bit version of Vista Home premium. I Bought the 32 bit
    >>>> version $129 almost 2 weeks ago, I have been arguing with the so called
    >>>> help department since:
    >>>> 1) June 18, 2009 on the web site they offered regular shipping(7-14
    >>>> Bdays) and expediant Shipping(5-10 bdays), come to find out they do not
    >>>> offer this anymore since almost six months(Website was out dated for 6
    >>>> months?)
    >>>> 2) June 22, 2009 - So I call and very helpfull gentlemen reorderd it
    >>>> for me and refunded my extra $6 for expediant shipping.
    >>>> 3) June 24, 2009 - Two days later, my order has not been updated, they
    >>>> have no clue as to why, can take 72 hrs to process it FINE!
    >>>> 4) June 26, 2009 NOW it is 96 hrs since reorder, 132 hrs sine original
    >>>> order, no update, gentlemen tells me he will look into it, aparently,
    >>>> way over due (No Sh*t Sherlock)
    >>>> 5) June 29, 2009, 264hrs (11 days) since Original Order, 228 hrs (9
    >>>> days) since re order....Gues what! no update, Warhouse has not called
    >>>> help/Ordering department in 2 freaking days! OPPS WAIT, Man on phone
    >>>> tells me "They have NO way to call Warehouse, Only can communicate via
    >>>> EMAIL"!!!! do you believe this Sh*T!, Microsoft does not have PHONE at
    >>>> thier warehouse? BULLSH*T!!!
    >>>> So here I sit, Microsoft has had my money for 13 days(original
    >>>> purchase) and another $10 for order of 64 bit Version for 10 days, and
    >>>> I have NO 64 bit, no product except the 32 bit I DID not WANT!
    >>>> What the H Am I suppose to do, If I want a refund for the 32 bit, I
    >>>> have to pay for the postage to send it back, and then wait anther 5-10
    >>>> days after they recieve it to get what? a check from them, which will
    >>>> probably take another 3 days to clear?
    >>>> Is it me or is something wrong here?
    >>>> They did not let me wait 14 days to pay them for product?
    >>>>
    >>>> Signed,
    >>>> VERY UPSET CUSTOMER!!!
    >>>>
    >>>>
    >>>> --
    >>>> EmeraldViper
    >>><!--colorc--><!--/colorc--><!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
     
  8. xfile

    xfile Guest

    > Am thinking that the OP is the victim of several such delays. If the MVP <!--coloro:blue--><span style="color:blue <!--/coloro-->
    > stuff is anything to go by it doesn't actually come from Microsoft at all,
    > often is shipped direct from their contractor.<!--colorc--><!--/colorc-->

    I would think so. After all, they are a software/technology company not a
    shipping company, and I bet their management teams would know that [​IMG]

    Another possibility is the miscommunication between the ordering center
    (which sometimes is owned and operated by the product provider) and the
    courier, and any node of the fulfillment chain has problems, customers will
    not receive proper updates and delivery.



    "Charlie Tame" <charlie@tames.net> wrote in message
    news:eigFybX#JHA.4900@TK2MSFTNGP02.phx.gbl...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > I had an item shipped recently on, well am going to say FedEx but could
    > have been UPS, and was notified that shipment data had been passed to the
    > carrier the same day it was ordered.
    >
    > Followed the tracking every day and it never moved until the day before
    > the 5 day standard. In other words I ordered Saturday with 5 day standard,
    > the item did not move at all until Thursday and I finally got it Friday
    > night.
    >
    > Am thinking that the OP is the victim of several such delays. If the MVP
    > stuff is anything to go by it doesn't actually come from Microsoft at all,
    > often is shipped direct from their contractor.
    >
    >
    >
    > xfile wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
    >> Maybe he forgot to wear his eyeglasses like I sometimes would [​IMG]
    >>
    >>
    >> "Charlie Tame" <charlie@tames.net> wrote in message
    >> news:eZT8YHX#JHA.5704@TK2MSFTNGP03.phx.gbl...<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
    >>> The question I have to ask is why buy the 32 bit version when 64 bit was
    >>> required?
    >>>
    >>> xfile wrote:
    >>>>> They did not let me wait 14 days to pay them for product?
    >>>>
    >>>> Not trying to defend for the company, but presumably, you purchased it
    >>>> from its online store using a credit card, and in most cases, you are
    >>>> not charged at the time of purchase until the next routine billing
    >>>> cycle of your credit card company.
    >>>>
    >>>> At the time of purchase, they just transmitted your payment information
    >>>> (via secured mechanism) to the authorization center to verify if you
    >>>> have enough credit to pay for the purchase.
    >>>>
    >>>> But the actually charge normally will be done on the next billing
    >>>> cycle, but of course, I am not sure if ALL banks are the same. And you
    >>>> don't need to pay until you received your statement, so the chance is
    >>>> that you actually may have more than 14 days to pay for it.
    >>>>
    >>>> Hope this would make you feel better [​IMG]
    >>>>
    >>>> "EmeraldViper" <guest@unknown-email.com> wrote in message
    >>>> news:8b99c3419fcac23488fb7ddde5ce303f@nntp-gateway.com...
    >>>>>
    >>>>> I orderd the 64 bit version of Vista Home premium. I Bought the 32 bit
    >>>>> version $129 almost 2 weeks ago, I have been arguing with the so
    >>>>> called
    >>>>> help department since:
    >>>>> 1) June 18, 2009 on the web site they offered regular shipping(7-14
    >>>>> Bdays) and expediant Shipping(5-10 bdays), come to find out they do
    >>>>> not
    >>>>> offer this anymore since almost six months(Website was out dated for 6
    >>>>> months?)
    >>>>> 2) June 22, 2009 - So I call and very helpfull gentlemen reorderd it
    >>>>> for me and refunded my extra $6 for expediant shipping.
    >>>>> 3) June 24, 2009 - Two days later, my order has not been updated, they
    >>>>> have no clue as to why, can take 72 hrs to process it FINE!
    >>>>> 4) June 26, 2009 NOW it is 96 hrs since reorder, 132 hrs sine original
    >>>>> order, no update, gentlemen tells me he will look into it, aparently,
    >>>>> way over due (No Sh*t Sherlock)
    >>>>> 5) June 29, 2009, 264hrs (11 days) since Original Order, 228 hrs (9
    >>>>> days) since re order....Gues what! no update, Warhouse has not called
    >>>>> help/Ordering department in 2 freaking days! OPPS WAIT, Man on phone
    >>>>> tells me "They have NO way to call Warehouse, Only can communicate via
    >>>>> EMAIL"!!!! do you believe this Sh*T!, Microsoft does not have PHONE at
    >>>>> thier warehouse? BULLSH*T!!!
    >>>>> So here I sit, Microsoft has had my money for 13 days(original
    >>>>> purchase) and another $10 for order of 64 bit Version for 10 days,
    >>>>> and
    >>>>> I have NO 64 bit, no product except the 32 bit I DID not WANT!
    >>>>> What the H Am I suppose to do, If I want a refund for the 32 bit, I
    >>>>> have to pay for the postage to send it back, and then wait anther 5-10
    >>>>> days after they recieve it to get what? a check from them, which will
    >>>>> probably take another 3 days to clear?
    >>>>> Is it me or is something wrong here?
    >>>>> They did not let me wait 14 days to pay them for product?
    >>>>>
    >>>>> Signed,
    >>>>> VERY UPSET CUSTOMER!!!
    >>>>>
    >>>>>
    >>>>> --
    >>>>> EmeraldViper
    >>>> <!--colorc--><!--/colorc--><!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
     
  9. Mark Adams

    Mark Adams Guest

    "EmeraldViper" wrote:
    <!--coloro:blue--><span style="color:blue <!--/coloro-->
    >
    > I orderd the 64 bit version of Vista Home premium. I Bought the 32 bit
    > version $129 almost 2 weeks ago, I have been arguing with the so called
    > help department since:
    > 1) June 18, 2009 on the web site they offered regular shipping(7-14
    > Bdays) and expediant Shipping(5-10 bdays), come to find out they do not
    > offer this anymore since almost six months(Website was out dated for 6
    > months?)
    > 2) June 22, 2009 - So I call and very helpfull gentlemen reorderd it
    > for me and refunded my extra $6 for expediant shipping.
    > 3) June 24, 2009 - Two days later, my order has not been updated, they
    > have no clue as to why, can take 72 hrs to process it FINE!
    > 4) June 26, 2009 NOW it is 96 hrs since reorder, 132 hrs sine original
    > order, no update, gentlemen tells me he will look into it, aparently,
    > way over due (No Sh*t Sherlock)
    > 5) June 29, 2009, 264hrs (11 days) since Original Order, 228 hrs (9
    > days) since re order....Gues what! no update, Warhouse has not called
    > help/Ordering department in 2 freaking days! OPPS WAIT, Man on phone
    > tells me "They have NO way to call Warehouse, Only can communicate via
    > EMAIL"!!!! do you believe this Sh*T!, Microsoft does not have PHONE at
    > thier warehouse? BULLSH*T!!!
    > So here I sit, Microsoft has had my money for 13 days(original
    > purchase) and another $10 for order of 64 bit Version for 10 days, and
    > I have NO 64 bit, no product except the 32 bit I DID not WANT!
    > What the H Am I suppose to do, If I want a refund for the 32 bit, I
    > have to pay for the postage to send it back, and then wait anther 5-10
    > days after they recieve it to get what? a check from them, which will
    > probably take another 3 days to clear?
    > Is it me or is something wrong here?
    > They did not let me wait 14 days to pay them for product?
    >
    > Signed,
    > VERY UPSET CUSTOMER!!!
    >
    >
    > --
    > EmeraldViper
    ><!--colorc--><!--/colorc-->

    Not terribly surprising. A year ago when SP1 came out I bought the uptail
    regrade Home Premium version, then ordered the 64 bit disk for $10. It
    arrived some 10-14 days later. I installed on a home built media center, then
    a couple of days later a second disk arrived that I didn't order. Now I have
    two 64 bit disks but only paid for one. I guess they discovered the mistake
    and didn't send yours in order to make up for the extra one they sent me!
     
  10. Charlie Tame

    Charlie Tame Guest

    Mark Adams wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
    >
    > "EmeraldViper" wrote:
    > <!--coloro:green--><span style="color:green <!--/coloro-->
    >> I orderd the 64 bit version of Vista Home premium. I Bought the 32 bit
    >> version $129 almost 2 weeks ago, I have been arguing with the so called
    >> help department since:
    >> 1) June 18, 2009 on the web site they offered regular shipping(7-14
    >> Bdays) and expediant Shipping(5-10 bdays), come to find out they do not
    >> offer this anymore since almost six months(Website was out dated for 6
    >> months?)
    >> 2) June 22, 2009 - So I call and very helpfull gentlemen reorderd it
    >> for me and refunded my extra $6 for expediant shipping.
    >> 3) June 24, 2009 - Two days later, my order has not been updated, they
    >> have no clue as to why, can take 72 hrs to process it FINE!
    >> 4) June 26, 2009 NOW it is 96 hrs since reorder, 132 hrs sine original
    >> order, no update, gentlemen tells me he will look into it, aparently,
    >> way over due (No Sh*t Sherlock)
    >> 5) June 29, 2009, 264hrs (11 days) since Original Order, 228 hrs (9
    >> days) since re order....Gues what! no update, Warhouse has not called
    >> help/Ordering department in 2 freaking days! OPPS WAIT, Man on phone
    >> tells me "They have NO way to call Warehouse, Only can communicate via
    >> EMAIL"!!!! do you believe this Sh*T!, Microsoft does not have PHONE at
    >> thier warehouse? BULLSH*T!!!
    >> So here I sit, Microsoft has had my money for 13 days(original
    >> purchase) and another $10 for order of 64 bit Version for 10 days, and
    >> I have NO 64 bit, no product except the 32 bit I DID not WANT!
    >> What the H Am I suppose to do, If I want a refund for the 32 bit, I
    >> have to pay for the postage to send it back, and then wait anther 5-10
    >> days after they recieve it to get what? a check from them, which will
    >> probably take another 3 days to clear?
    >> Is it me or is something wrong here?
    >> They did not let me wait 14 days to pay them for product?
    >>
    >> Signed,
    >> VERY UPSET CUSTOMER!!!
    >>
    >>
    >> --
    >> EmeraldViper
    >><!--colorc--><!--/colorc-->
    >
    > Not terribly surprising. A year ago when SP1 came out I bought the uptail
    > regrade Home Premium version, then ordered the 64 bit disk for $10. It
    > arrived some 10-14 days later. I installed on a home built media center, then
    > a couple of days later a second disk arrived that I didn't order. Now I have
    > two 64 bit disks but only paid for one. I guess they discovered the mistake
    > and didn't send yours in order to make up for the extra one they sent me!<!--colorc--><!--/colorc-->


    No, it's because they were so relieved I didn't take up my MSDN
    subscription this year they sent it to you instead. Would you let me
    loose with VS2008 knowing all the damage I could accidentally do with it [​IMG]
     
  11. Mr. Jon Pope

    Mr. Jon Pope Guest

    When I ordered my 64 bit I did not pay for expedited shipping and I got mine
    in 3 working days and I live in Nevada

    "Charlie Tame" <charlie@tames.net> wrote in message
    news:OTOEPKd#JHA.1608@TK2MSFTNGP02.phx.gbl...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > Mark Adams wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
    >>
    >> "EmeraldViper" wrote:
    >><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
    >>> I orderd the 64 bit version of Vista Home premium. I Bought the 32 bit
    >>> version $129 almost 2 weeks ago, I have been arguing with the so called
    >>> help department since:
    >>> 1) June 18, 2009 on the web site they offered regular shipping(7-14
    >>> Bdays) and expediant Shipping(5-10 bdays), come to find out they do not
    >>> offer this anymore since almost six months(Website was out dated for 6
    >>> months?)
    >>> 2) June 22, 2009 - So I call and very helpfull gentlemen reorderd it
    >>> for me and refunded my extra $6 for expediant shipping.
    >>> 3) June 24, 2009 - Two days later, my order has not been updated, they
    >>> have no clue as to why, can take 72 hrs to process it FINE!
    >>> 4) June 26, 2009 NOW it is 96 hrs since reorder, 132 hrs sine original
    >>> order, no update, gentlemen tells me he will look into it, aparently,
    >>> way over due (No Sh*t Sherlock)
    >>> 5) June 29, 2009, 264hrs (11 days) since Original Order, 228 hrs (9
    >>> days) since re order....Gues what! no update, Warhouse has not called
    >>> help/Ordering department in 2 freaking days! OPPS WAIT, Man on phone
    >>> tells me "They have NO way to call Warehouse, Only can communicate via
    >>> EMAIL"!!!! do you believe this Sh*T!, Microsoft does not have PHONE at
    >>> thier warehouse? BULLSH*T!!!
    >>> So here I sit, Microsoft has had my money for 13 days(original
    >>> purchase) and another $10 for order of 64 bit Version for 10 days, and
    >>> I have NO 64 bit, no product except the 32 bit I DID not WANT!
    >>> What the H Am I suppose to do, If I want a refund for the 32 bit, I
    >>> have to pay for the postage to send it back, and then wait anther 5-10
    >>> days after they recieve it to get what? a check from them, which will
    >>> probably take another 3 days to clear?
    >>> Is it me or is something wrong here?
    >>> They did not let me wait 14 days to pay them for product?
    >>>
    >>> Signed, VERY UPSET CUSTOMER!!!
    >>>
    >>>
    >>> --
    >>> EmeraldViper
    >>><!--colorc--><!--/colorc-->
    >>
    >> Not terribly surprising. A year ago when SP1 came out I bought the uptail
    >> regrade Home Premium version, then ordered the 64 bit disk for $10. It
    >> arrived some 10-14 days later. I installed on a home built media center,
    >> then a couple of days later a second disk arrived that I didn't order.
    >> Now I have two 64 bit disks but only paid for one. I guess they
    >> discovered the mistake and didn't send yours in order to make up for the
    >> extra one they sent me!<!--colorc--><!--/colorc-->
    >
    >
    > No, it's because they were so relieved I didn't take up my MSDN
    > subscription this year they sent it to you instead. Would you let me loose
    > with VS2008 knowing all the damage I could accidentally do with it [​IMG] <!--colorc--><!--/colorc-->
     

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