Microphone.

The port on my new laptop is for headsets with mics. I currently have an altec lansing speaker connected and it works fine. The good news is I am off work until Wednesday so I have time to figure it out.....

 

So possibly your new computer will only work with an earphone/microphone headset that only has one plug. I have one of the above that works with my cell phone.

 

OK. I can open the smart audio and microphone properties, unmute both and the laptops mic works..........for 30 seconds then all by itself it mutes. I need a drink or two....what better time then New Years eve......HAPPY NEW YEARS !!! Hopefully and with you guys help, I'll have a working mic by 2018.....LOL

 

In the sound level box I do click on OK. It doesn't allow for the "apply". I've been doing a little research. I was going to buy a USB to 3.5mm adapter but learned the 3.5 is analog and uses my computrs sound card while the USB has it's own. Another issue is the 3.5 will not provide power for my usb mic. I will have to look into an actual headset that connects with the 3.5. May stop by the Geek Squad while shopping......

 

What is most confusing though is that even the built in mic on my new laptop times out after 30 seconds and mutes itself.

 

I believe the same issue will remain in whatever you buy.

I have researched at least 50 cases with the exact same problem, and in 90% of cases, the problem has been malware hidden in the registry.
The fix has been locate the malware and all works fine after that.
Many are saying Malwarebytes located the malware.
This was an interesting read, only one of many.

https://www.bleepingcomputer.com/fo...-keeps-muting-itself-and-setting-itself-to-0/

Before buying anything I would ask our Malware removal Expert (Starbuck) to check your computer, and at least remove that possibility.

 

SUCCESS.................sort of. I ran the malwarebytes on both laptop and desktop. The laptop now stays at whatever volume level I set it to and does not go mute on its own. No such luck on the desktop however. Not sure if it's due to it being W8 and the laptop W10. I will keep playing with it but at least I have the laptop working.........and with the usb mic.

 

That's good news. I read on a number of sites where Malwarebytes fixed the problem.
One down, one to go.

 

FIXED on both computers. I was so thrilled I paid for the Malwarebytes subscription.....You guys have been awesome......

 

Congratulations on solving your problems. Any idea what malware was causing the problem?

 

When I ran a scan it quarantined close to 100 items. My son seems to think it could be a free movie site I go to once in a while. My desktop had even more items. I have been checking my mic status all day and will monitor it after certain sites to see if it affects it. I will definitely keep all here posted.

 

I do not see a "history" tab on my Malware page. Let me see if I can look at the previous scan results.

 

Yes.......Exactly like that

 

Sorry about that......