MapPoint - No printers are installed (but they are)

The MapPoint NG doesn't seem to have an answer. Do you folks have any ideas?

Prior to installing Vista SP2 I could print from inside MapPoint 2009
without any problems. Since installing Vista SP2 on my Vista Premium x64
box, Mappoint 2009 has been giving me the following error when I try to
print: "No printers are installed. Would you like to add one now?"

All other applications that I've tried print without error. I've
uninstalled and reinstalled Mappoint. I've uninstalled and reinstalled
printers. I do have printers installed and do have a default printer. When
I hover over the print button in Mappoint, it shows the correct default
printer. But if I select the Print button or use File > Print, I always get
the above error. If I select OK to the error dialog, it opens the Printers
dialog and all the correct printers are listed. From there I can open any of
the printers and successfully print a test page.

I uninstalled Vista SP2 and it made no difference. I still cannot print.
HELP!!

Help! Any suggestions?

Brian

 

"BrianB" <brian.notthis.bygland@boeing.notthis.com> wrote in message
news:%23z1cyaU6JHA.4864@TK2MSFTNGP03.phx.gbl...
> The MapPoint NG doesn't seem to have an answer. Do you folks have any
> ideas?
>
> Prior to installing Vista SP2 I could print from inside MapPoint 2009
> without any problems. Since installing Vista SP2 on my Vista Premium x64
> box, Mappoint 2009 has been giving me the following error when I try to
> print: "No printers are installed. Would you like to add one now?"
>
> All other applications that I've tried print without error. I've
> uninstalled and reinstalled Mappoint. I've uninstalled and reinstalled
> printers. I do have printers installed and do have a default printer.
> When I hover over the print button in Mappoint, it shows the correct
> default printer. But if I select the Print button or use File > Print, I
> always get the above error. If I select OK to the error dialog, it opens
> the Printers dialog and all the correct printers are listed. From there I
> can open any of the printers and successfully print a test page.
>
> I uninstalled Vista SP2 and it made no difference. I still cannot print.
> HELP!!
>
> Help! Any suggestions?
>
> Brian
>
You are living proof that uninstalling and reinstalling is seldom the
answer. Visit your printer manufacturer's web site and download and install
an updated driver.

 

"Charles W Davis" <newsgroup@anthemwebs.com> wrote in message
news:58899BBB-48E6-4AC2-B7A3-98E0779C115E@microsoft.com...
>
> "BrianB" <brian.notthis.bygland@boeing.notthis.com> wrote in message
> news:%23z1cyaU6JHA.4864@TK2MSFTNGP03.phx.gbl...
>> The MapPoint NG doesn't seem to have an answer. Do you folks have any
>> ideas?
>>
>> Prior to installing Vista SP2 I could print from inside MapPoint 2009
>> without any problems. Since installing Vista SP2 on my Vista Premium x64
>> box, Mappoint 2009 has been giving me the following error when I try to
>> print: "No printers are installed. Would you like to add one now?"
>>
>> All other applications that I've tried print without error. I've
>> uninstalled and reinstalled Mappoint. I've uninstalled and reinstalled
>> printers. I do have printers installed and do have a default printer.
>> When I hover over the print button in Mappoint, it shows the correct
>> default printer. But if I select the Print button or use File > Print, I
>> always get the above error. If I select OK to the error dialog, it opens
>> the Printers dialog and all the correct printers are listed. From there I
>> can open any of the printers and successfully print a test page.
>>
>> I uninstalled Vista SP2 and it made no difference. I still cannot print.
>> HELP!!
>>
>> Help! Any suggestions?
>>
>> Brian
>>
> You are living proof that uninstalling and reinstalling is seldom the
> answer. Visit your printer manufacturer's web site and download and
> install an updated driver.
Good suggestion. Unfortunately I already tried that without any success.

Brian

 

I would say that it could be a permissions problem.

Try installing MapPoint under an admin account and install for
everyone?

With another issue I have seen, the solution is to install MapPoint
under the actual user, and give that user temporary admin access.

Eric
http://www.MapForums.com Forum for MapPoint


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MapForums_com

 

You might try running it in compatability mode (that fixed a printer
issue I had with some old software a while back). So you also already
got the latest drivers from the manufacturer and installed those too,
eh? Beyond that you might try on MapPoint's forums to see if there is a
patch/update there or you can try the official Windows Vista Support
Forum located here:
http://tinyurl.com/d5r9v3
It is supported by product specialists as well as engineers and support
teams. They usually respond pretty quick.


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DataCabbitKSW