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Laptop BSOD during sleep?

Discussion in 'Windows Vista' started by Victory-Starr, Sep 14, 2009.

  1. Victory-Starr

    Victory-Starr Guest

    Hi, my laptop over a year old now, but it has been having this problem
    for quite some time. Nearly every time I close the lid or set it to
    "sleep", the screen will go black and it will never actually go to
    sleep. It stays on and eventually reboots itself, and gives me a blue
    screen in the process. I've ran Spybot and virus checking programs, but
    I don't think that's it. I'm thinking it has something to do with a
    driver?

    Acer Aspire 4520
    1GB Ram
    Vista Home Premium SP1

    So could someone please have a look at this .dmp analysis and help me
    out? I'd really appreciate it. Thanks!

    -Nicole
    ___________

    Microsoft ® Windows Debugger Version 6.11.0001.404 X86
    Copyright © Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\Minidump\Mini091209-02.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is:
    SRV*c:\symbols*
    Executable search path is:
    Windows Server 2008/Windows Vista Kernel Version 6001 (Service Pack 1)
    MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
    Machine Name:
    Kernel base = 0x82252000 PsLoadedModuleList = 0x82369c70
    Debug session time: Sat Sep 12 19:37:26.656 2009 (GMT-4)
    System Uptime: 0 days 7:17:18.372
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .........................
    Loading User Symbols
    Loading unloaded module list
    ..........
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 9F, {3, 84707b70, 8560e030, 8da4fb30}

    *** WARNING: Unable to verify timestamp for athr.sys
    *** ERROR: Module load completed but symbols could not be loaded for
    athr.sys
    Probably caused by : athr.sys

    Followup: MachineOwner
    ---------

    0: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 00000003, A device object has been blocking an Irp for too long a
    time
    Arg2: 84707b70, Physical Device Object of the stack
    Arg3: 8560e030, Functional Device Object of the stack
    Arg4: 8da4fb30, The blocked IRP

    Debugging Details:
    ------------------


    DRVPOWERSTATE_SUBCODE: 3

    IRP_ADDRESS: 8da4fb30

    DEVICE_OBJECT: 8560e030

    DRIVER_OBJECT: 8560dcf8

    IMAGE_NAME: athr.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 48a4ddc2

    MODULE_NAME: athr

    FAULTING_MODULE: 8a604000 athr

    CUSTOMER_CRASH_COUNT: 2

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    BUGCHECK_STR: 0x9F

    PROCESS_NAME: System

    CURRENT_IRQL: 2

    LAST_CONTROL_TRANSFER: from 82285b5c to 8231f0e3

    STACK_TEXT:
    82347acc 82285b5c 0000009f 00000003 84707b70 nt!KeBugCheckEx+0x1e
    82347b28 822856ac 82347b94 82347c50 00000001
    nt!PopCheckIrpWatchdog+0x1ad
    82347b68 82308c40 823604e0 00000000 fc559fd0
    nt!PopCheckForIdleness+0x343
    82347c88 82308876 82347cd0 00000002 82347cd8
    nt!KiTimerListExpire+0x367
    82347ce8 823083c3 00000000 00000000 0019aa10
    nt!KiTimerExpiration+0x2a0
    82347d50 82306edd 00000000 0000000e 00000000 nt!KiRetireDpcList+0xba
    82347d54 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x49


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    FAILURE_BUCKET_ID: 0x9F_IMAGE_athr.sys

    BUCKET_ID: 0x9F_IMAGE_athr.sys

    Followup: MachineOwner


    --
    Victory-Starr
    ------------------------------------------------------------------------
    Victory-Starr's Profile:
    View this thread:

     
    Victory-Starr, Sep 14, 2009
    #1

  3. Guest

    It says

    Probably caused by : athr.sys

    You'll most likely find the file in
    c:\windows\system32\drivers

    Looking at it's properties will hopefully tell you what it belongs to.

    --
    ..
    --
    "Victory-Starr" <Victory-Starr.3yj63b@DoNotSpam.com> wrote in message
    news:Victory-Starr.3yj63b@DoNotSpam.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    >
    > Hi, my laptop over a year old now, but it has been having this problem
    > for quite some time. Nearly every time I close the lid or set it to
    > "sleep", the screen will go black and it will never actually go to
    > sleep. It stays on and eventually reboots itself, and gives me a blue
    > screen in the process. I've ran Spybot and virus checking programs, but
    > I don't think that's it. I'm thinking it has something to do with a
    > driver?
    >
    > Acer Aspire 4520
    > 1GB Ram
    > Vista Home Premium SP1
    >
    > So could someone please have a look at this .dmp analysis and help me
    > out? I'd really appreciate it. Thanks!
    >
    > -Nicole
    > ___________
    >
    > Microsoft ® Windows Debugger Version 6.11.0001.404 X86
    > Copyright © Microsoft Corporation. All rights reserved.
    >
    >
    > Loading Dump File [C:WindowsMinidumpMini091209-02.dmp]
    > Mini Kernel Dump File: Only registers and stack trace are available
    >
    > Symbol search path is:
    > SRV*c:symbols*
    > Executable search path is:
    > Windows Server 2008/Windows Vista Kernel Version 6001 (Service Pack 1)
    > MP (2 procs) Free x86 compatible
    > Product: WinNt, suite: TerminalServer SingleUserTS Personal
    > Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
    > Machine Name:
    > Kernel base = 0x82252000 PsLoadedModuleList = 0x82369c70
    > Debug session time: Sat Sep 12 19:37:26.656 2009 (GMT-4)
    > System Uptime: 0 days 7:17:18.372
    > Loading Kernel Symbols
    > ..............................................................
    > ...............................................................
    > ........................
    > Loading User Symbols
    > Loading unloaded module list
    > .........
    > *******************************************************************************
    > * *
    > * Bugcheck Analysis *
    > * *
    > *******************************************************************************
    >
    > Use !analyze -v to get detailed debugging information.
    >
    > BugCheck 9F, {3, 84707b70, 8560e030, 8da4fb30}
    >
    > *** WARNING: Unable to verify timestamp for athr.sys
    > *** ERROR: Module load completed but symbols could not be loaded for
    > athr.sys
    > Probably caused by : athr.sys
    >
    > Followup: MachineOwner
    > ---------
    >
    > 0: kd> !analyze -v
    > *******************************************************************************
    > * *
    > * Bugcheck Analysis *
    > * *
    > *******************************************************************************
    >
    > DRIVER_POWER_STATE_FAILURE (9f)
    > A driver is causing an inconsistent power state.
    > Arguments:
    > Arg1: 00000003, A device object has been blocking an Irp for too long a
    > time
    > Arg2: 84707b70, Physical Device Object of the stack
    > Arg3: 8560e030, Functional Device Object of the stack
    > Arg4: 8da4fb30, The blocked IRP
    >
    > Debugging Details:
    > ------------------
    >
    >
    > DRVPOWERSTATE_SUBCODE: 3
    >
    > IRP_ADDRESS: 8da4fb30
    >
    > DEVICE_OBJECT: 8560e030
    >
    > DRIVER_OBJECT: 8560dcf8
    >
    > IMAGE_NAME: athr.sys
    >
    > DEBUG_FLR_IMAGE_TIMESTAMP: 48a4ddc2
    >
    > MODULE_NAME: athr
    >
    > FAULTING_MODULE: 8a604000 athr
    >
    > CUSTOMER_CRASH_COUNT: 2
    >
    > DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
    >
    > BUGCHECK_STR: 0x9F
    >
    > PROCESS_NAME: System
    >
    > CURRENT_IRQL: 2
    >
    > LAST_CONTROL_TRANSFER: from 82285b5c to 8231f0e3
    >
    > STACK_TEXT:
    > 82347acc 82285b5c 0000009f 00000003 84707b70 nt!KeBugCheckEx+0x1e
    > 82347b28 822856ac 82347b94 82347c50 00000001
    > nt!PopCheckIrpWatchdog+0x1ad
    > 82347b68 82308c40 823604e0 00000000 fc559fd0
    > nt!PopCheckForIdleness+0x343
    > 82347c88 82308876 82347cd0 00000002 82347cd8
    > nt!KiTimerListExpire+0x367
    > 82347ce8 823083c3 00000000 00000000 0019aa10
    > nt!KiTimerExpiration+0x2a0
    > 82347d50 82306edd 00000000 0000000e 00000000 nt!KiRetireDpcList+0xba
    > 82347d54 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x49
    >
    >
    > STACK_COMMAND: kb
    >
    > FOLLOWUP_NAME: MachineOwner
    >
    > FAILURE_BUCKET_ID: 0x9F_IMAGE_athr.sys
    >
    > BUCKET_ID: 0x9F_IMAGE_athr.sys
    >
    > Followup: MachineOwner
    >
    >
    > --
    > Victory-Starr
    > ------------------------------------------------------------------------
    > Victory-Starr's Profile:
    > View this thread:
    >
    >
    > <!--colorc--><!--/colorc-->
     
    , Sep 14, 2009
    #2
  4. Jon

    Jon Guest

    athr.sys

    from a quick Google would appear to be ....

    "Atheros Extensible Wireless LAN device driver"

    So updating your drivers for this device may provide a solution.

    --
    Jon


    "Victory-Starr" <Victory-Starr.3yj63b@DoNotSpam.com> wrote in message
    news:Victory-Starr.3yj63b@DoNotSpam.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    >
    > Hi, my laptop over a year old now, but it has been having this problem
    > for quite some time. Nearly every time I close the lid or set it to
    > "sleep", the screen will go black and it will never actually go to
    > sleep. It stays on and eventually reboots itself, and gives me a blue
    > screen in the process. I've ran Spybot and virus checking programs, but
    > I don't think that's it. I'm thinking it has something to do with a
    > driver?
    >
    > Acer Aspire 4520
    > 1GB Ram
    > Vista Home Premium SP1
    >
    > So could someone please have a look at this .dmp analysis and help me
    > out? I'd really appreciate it. Thanks!
    >
    > -Nicole
    > ___________
    >
    > Microsoft ® Windows Debugger Version 6.11.0001.404 X86
    > Copyright © Microsoft Corporation. All rights reserved.
    >
    >
    > Loading Dump File [C:WindowsMinidumpMini091209-02.dmp]
    > Mini Kernel Dump File: Only registers and stack trace are available
    >
    > Symbol search path is:
    > SRV*c:symbols*
    > Executable search path is:
    > Windows Server 2008/Windows Vista Kernel Version 6001 (Service Pack 1)
    > MP (2 procs) Free x86 compatible
    > Product: WinNt, suite: TerminalServer SingleUserTS Personal
    > Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
    > Machine Name:
    > Kernel base = 0x82252000 PsLoadedModuleList = 0x82369c70
    > Debug session time: Sat Sep 12 19:37:26.656 2009 (GMT-4)
    > System Uptime: 0 days 7:17:18.372
    > Loading Kernel Symbols
    > ..............................................................
    > ...............................................................
    > ........................
    > Loading User Symbols
    > Loading unloaded module list
    > .........
    > *******************************************************************************
    > * *
    > * Bugcheck Analysis *
    > * *
    > *******************************************************************************
    >
    > Use !analyze -v to get detailed debugging information.
    >
    > BugCheck 9F, {3, 84707b70, 8560e030, 8da4fb30}
    >
    > *** WARNING: Unable to verify timestamp for athr.sys
    > *** ERROR: Module load completed but symbols could not be loaded for
    > athr.sys
    > Probably caused by : athr.sys
    >
    > Followup: MachineOwner
    > ---------
    >
    > 0: kd> !analyze -v
    > *******************************************************************************
    > * *
    > * Bugcheck Analysis *
    > * *
    > *******************************************************************************
    >
    > DRIVER_POWER_STATE_FAILURE (9f)
    > A driver is causing an inconsistent power state.
    > Arguments:
    > Arg1: 00000003, A device object has been blocking an Irp for too long a
    > time
    > Arg2: 84707b70, Physical Device Object of the stack
    > Arg3: 8560e030, Functional Device Object of the stack
    > Arg4: 8da4fb30, The blocked IRP
    >
    > Debugging Details:
    > ------------------
    >
    >
    > DRVPOWERSTATE_SUBCODE: 3
    >
    > IRP_ADDRESS: 8da4fb30
    >
    > DEVICE_OBJECT: 8560e030
    >
    > DRIVER_OBJECT: 8560dcf8
    >
    > IMAGE_NAME: athr.sys
    >
    > DEBUG_FLR_IMAGE_TIMESTAMP: 48a4ddc2
    >
    > MODULE_NAME: athr
    >
    > FAULTING_MODULE: 8a604000 athr
    >
    > CUSTOMER_CRASH_COUNT: 2
    >
    > DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
    >
    > BUGCHECK_STR: 0x9F
    >
    > PROCESS_NAME: System
    >
    > CURRENT_IRQL: 2
    >
    > LAST_CONTROL_TRANSFER: from 82285b5c to 8231f0e3
    >
    > STACK_TEXT:
    > 82347acc 82285b5c 0000009f 00000003 84707b70 nt!KeBugCheckEx+0x1e
    > 82347b28 822856ac 82347b94 82347c50 00000001
    > nt!PopCheckIrpWatchdog+0x1ad
    > 82347b68 82308c40 823604e0 00000000 fc559fd0
    > nt!PopCheckForIdleness+0x343
    > 82347c88 82308876 82347cd0 00000002 82347cd8
    > nt!KiTimerListExpire+0x367
    > 82347ce8 823083c3 00000000 00000000 0019aa10
    > nt!KiTimerExpiration+0x2a0
    > 82347d50 82306edd 00000000 0000000e 00000000 nt!KiRetireDpcList+0xba
    > 82347d54 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x49
    >
    >
    > STACK_COMMAND: kb
    >
    > FOLLOWUP_NAME: MachineOwner
    >
    > FAILURE_BUCKET_ID: 0x9F_IMAGE_athr.sys
    >
    > BUCKET_ID: 0x9F_IMAGE_athr.sys
    >
    > Followup: MachineOwner
    >
    >
    > --
    > Victory-Starr
    > ------------------------------------------------------------------------
    > Victory-Starr's Profile:
    > View this thread:
    >
    >
    > <!--colorc--><!--/colorc-->
     
    Jon, Sep 15, 2009
    #3
  5. Victory-Starr

    Victory-Starr Guest

    Thanks, guys. I tried to manually update the Atheros driver, but in the
    end it said that it was already up to date with the best driver for the
    computer.

    I really don't know what else to do and this is driving me crazy.

    Any more suggestions?

    Thanks again!


    --
    Victory-Starr
    ------------------------------------------------------------------------
    Victory-Starr's Profile:
    View this thread:

     
    Victory-Starr, Sep 15, 2009
    #4
  6. Tae Song

    Tae Song Guest

    "Victory-Starr" <Victory-Starr.3ykejb@DoNotSpam.com> wrote in message
    news:Victory-Starr.3ykejb@DoNotSpam.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    >
    > Thanks, guys. I tried to manually update the Atheros driver, but in the
    > end it said that it was already up to date with the best driver for the
    > computer.
    >
    > I really don't know what else to do and this is driving me crazy.
    >
    > Any more suggestions?
    >
    > Thanks again!
    >
    >
    > --
    > Victory-Starr
    > ------------------------------------------------------------------------
    > Victory-Starr's Profile:
    > View this thread:
    >
    >
    ><!--colorc--><!--/colorc-->


    By update drivers, he means go to your hardware vendors website and download
    the Atheros drivers and then installed them.

    For further assistance, provide make/model of your computer.
     
    Tae Song, Sep 24, 2009
    #5

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