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Issue with Remote Assistance

Discussion in 'Windows Vista' started by Norman R, Jun 16, 2009.

  1. Norman R

    Norman R Guest

    I have an issue with Remote Assistance whenever someone sends me an invite
    through live I accept and it never launches the next window for me to see
    there screen and they never get the prompt. What I Have found thus far is
    that after a reboot it usually works and when it doesnt work I find msra.exe
    running in processes and as soon as I end the task it then comes up. This
    only happens on my Vista 64 Bit Ultimate Copy and doesnt happen at all with
    32 Bit. I have DMZ on both firewalls off as well as on the PC and same
    results. Any help would be appreicated as this is a clean install and it
    is driving me crazy although I have a work around for the time being even
    though it is annoying
     
    Norman R, Jun 16, 2009
    #1
  3. Peter Foldes

    Peter Foldes Guest

    Do you have it turned on ??

    Control Panel\System\Remote

    --
    Peter

    Please Reply to Newsgroup for the benefit of others
    Requests for assistance by email can not and will not be acknowledged.

    "Norman R" <NormanR@discussions.microsoft.com> wrote in message
    news:87C50DDA-A725-45BA-8627-46C3C2043860@microsoft.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    >I have an issue with Remote Assistance whenever someone sends me an invite
    > through live I accept and it never launches the next window for me to see
    > there screen and they never get the prompt. What I Have found thus far is
    > that after a reboot it usually works and when it doesnt work I find msra.exe
    > running in processes and as soon as I end the task it then comes up. This
    > only happens on my Vista 64 Bit Ultimate Copy and doesnt happen at all with
    > 32 Bit. I have DMZ on both firewalls off as well as on the PC and same
    > results. Any help would be appreicated as this is a clean install and it
    > is driving me crazy although I have a work around for the time being even
    > though it is annoying <!--colorc--><!--/colorc-->
     
    Peter Foldes, Jun 16, 2009
    #2
  4. Norman R

    Norman R Guest

    Yes I do

    "Peter Foldes" wrote:
    <!--coloro:blue--><span style="color:blue <!--/coloro-->
    > Do you have it turned on ??
    >
    > Control PanelSystemRemote
    >
    > --
    > Peter
    >
    > Please Reply to Newsgroup for the benefit of others
    > Requests for assistance by email can not and will not be acknowledged.
    >
    > "Norman R" <NormanR@discussions.microsoft.com> wrote in message
    > news:87C50DDA-A725-45BA-8627-46C3C2043860@microsoft.com...<!--coloro:green--><span style="color:green <!--/coloro-->
    > >I have an issue with Remote Assistance whenever someone sends me an invite
    > > through live I accept and it never launches the next window for me to see
    > > there screen and they never get the prompt. What I Have found thus far is
    > > that after a reboot it usually works and when it doesnt work I find msra.exe
    > > running in processes and as soon as I end the task it then comes up. This
    > > only happens on my Vista 64 Bit Ultimate Copy and doesnt happen at all with
    > > 32 Bit. I have DMZ on both firewalls off as well as on the PC and same
    > > results. Any help would be appreicated as this is a clean install and it
    > > is driving me crazy although I have a work around for the time being even
    > > though it is annoying <!--colorc--><!--/colorc-->
    >
    > <!--colorc--><!--/colorc-->
     
    Norman R, Jun 16, 2009
    #3
  5. Jim

    Jim Guest

    On Tue, 16 Jun 2009 08:51:01 -0700, Norman R
    <NormanR@discussions.microsoft.com> wrote:
    <!--coloro:blue--><span style="color:blue <!--/coloro-->
    >I have an issue with Remote Assistance whenever someone sends me an invite
    >through live I accept and it never launches the next window for me to see
    >there screen and they never get the prompt. What I Have found thus far is
    >that after a reboot it usually works and when it doesnt work I find msra.exe
    >running in processes and as soon as I end the task it then comes up. This
    >only happens on my Vista 64 Bit Ultimate Copy and doesnt happen at all with
    >32 Bit. I have DMZ on both firewalls off as well as on the PC and same
    >results. Any help would be appreicated as this is a clean install and it
    >is driving me crazy although I have a work around for the time being even
    >though it is annoying<!--colorc--><!--/colorc-->

    TeamViewer ? (free for private use )
     
    Jim, Jun 18, 2009
    #4
  6. Norman R

    Norman R Guest

    Any other suggestions as they wont be ablee to install software. This was
    the simplest way I found

    "Jim" wrote:
    <!--coloro:blue--><span style="color:blue <!--/coloro-->
    > On Tue, 16 Jun 2009 08:51:01 -0700, Norman R
    > <NormanR@discussions.microsoft.com> wrote:
    > <!--coloro:green--><span style="color:green <!--/coloro-->
    > >I have an issue with Remote Assistance whenever someone sends me an invite
    > >through live I accept and it never launches the next window for me to see
    > >there screen and they never get the prompt. What I Have found thus far is
    > >that after a reboot it usually works and when it doesnt work I find msra.exe
    > >running in processes and as soon as I end the task it then comes up. This
    > >only happens on my Vista 64 Bit Ultimate Copy and doesnt happen at all with
    > >32 Bit. I have DMZ on both firewalls off as well as on the PC and same
    > >results. Any help would be appreicated as this is a clean install and it
    > >is driving me crazy although I have a work around for the time being even
    > >though it is annoying<!--colorc--><!--/colorc-->
    >
    > TeamViewer ? (free for private use )
    > <!--colorc--><!--/colorc-->
     
    Norman R, Jun 18, 2009
    #5
  7. Gordon

    Gordon Guest

    "Norman R" <NormanR@discussions.microsoft.com> wrote in message
    news:F0737B20-BF05-415A-8F20-1A925D04C97F@microsoft.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > Any other suggestions as they wont be ablee to install software. This
    > was
    > the simplest way I found
    ><!--colorc--><!--/colorc-->

    No installation needed for the client machine with TeamViewer....only with
    the machine offering the assistance.
     
    Gordon, Jun 18, 2009
    #6
  8. Norman R

    Norman R Guest

    so how does it work then if it doesnt install anything on the machine that I
    am controlling?

    "Gordon" wrote:
    <!--coloro:blue--><span style="color:blue <!--/coloro-->
    >
    > "Norman R" <NormanR@discussions.microsoft.com> wrote in message
    > news:F0737B20-BF05-415A-8F20-1A925D04C97F@microsoft.com...<!--coloro:green--><span style="color:green <!--/coloro-->
    > > Any other suggestions as they wont be ablee to install software. This
    > > was
    > > the simplest way I found
    > ><!--colorc--><!--/colorc-->
    >
    > No installation needed for the client machine with TeamViewer....only with
    > the machine offering the assistance.
    >
    >
    > <!--colorc--><!--/colorc-->
     
    Norman R, Jun 18, 2009
    #7
  9. Gordon

    Gordon Guest

    "Norman R" <NormanR@discussions.microsoft.com> wrote in message
    news:A870955D-7443-4165-8881-E5414A571794@microsoft.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > so how does it work then if it doesnt install anything on the machine that
    > I
    > am controlling?
    ><!--colorc--><!--/colorc-->

    The user requesting assistance has an exe file residing on the desktop -
    they just double click it to provide the information required by the
    controlling machine.
     
    Gordon, Jun 18, 2009
    #8

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