Internet Stopped Working

Hi my internet has stopped working i used to have a internet connection to connect to for my wireless but its not there anymore i have phoned a helpline and they have said my network adapter is not working i think the driver as been deleted off my computer.How can i get a new driver for it my laptop is a acer the network adaptor is atheros ar5007eg thanks.

 

Hi,

Welcome to C.H.F.

What model is your laptop ? What Operating system are you using on it ?

 

My laptop is a acer aspire 5315 series and its running windows vista.

 

Hi i cant download it on the acer laptop because the internet is not working how would i put it on.

 

Hi the 1 i am using is a netbook it dont have a cd drive.

 

sorry i will post on here.

 

Ditto on the no help through PM's thing.

 

Hi Acer and welcome to our Computer Help Forums!

What lousy luck and I do hope you have the flash drive handy that our AllHeart suggested. And please don't feel badly about trying the 'PM' for direct help - I remember ages ago on one computer site where it was encouraged - but here all help asked and given must be right here, within Threads (doing it this way also helps other members may have the same problem in the future, etc). And another nice difference here is our Experts are always happy to help and while doing it, are always patient and understanding while doing it!

In addition of our various computer sections, you're most welcome to post in our social area too! And in the interim, please do continue on here so our Cindy can help with a solution - and would you please be kind enough to know when the solution is found, as well.

Again, a happy welcome to you, Acer!

Mara

 

I have put the driver on cd downloaded it on my pc but it says the download setup was unsuccesfully downloaded i still have the old driver on the pc the same one put it says the files are missing should i delete my old one whats not working.

 

I doubt that is exactly what it said. I am confused, so I will try to start over.

1. If you can find the network adapter in your device manager see if it has any warnings (yellow triangle) next to it.
2. If you can find it disable the device.
3, Make certain that you have the proper drivers given you by allheart and save it to your flash drive.
4. Install the drivers from the flashdrive.
5. Do not try it out just restart the computer and see if that corrects the problem.

Based on the wording that you gave us it may be that your download was incomplete.

Again, please do not ask for help by way of PM. I read every post as does everyone on staff. Allheart55 who has been helping you is one of our Senior Technical Specialists and her knowledge base far exceeds mine.

 

I have disabled the device now it had a yellow triangle round it do i need to undisable it now i have restarted my computer now.

 

Honestly Acer this remains confusing. Where are the drivers that you downloaded. You should install them while the device is disabled and then once installed try rebooting without enabling the device. Windows should recognize it.
If your driver is on the flashdrive. Please tell us the file name and the extension (.exe) or whatever shows after the dot.

You can also try installing the drivers using the device manager but you need to know where it is including the drive letter and the file name. You can then use "browse" instead of the CD.