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Help w/Problem Event Blue Screen

Discussion in 'Windows Vista' started by naturalpaths, Jun 11, 2009.

  1. naturalpaths

    naturalpaths Guest

    I am hoping someone can tell me what's wrong with my new Dell Studio
    w/Vista. Thank you for any help!

    HERE'S THE MESSAGE I GOT:


    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1033



    Additional information about the problem:
    BCCode: a
    BCP1: 0000000000000880
    BCP2: 000000000000000C
    BCP3: 0000000000000001
    BCP4: FFFFF80001C7CA15
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 768_1


    Files that help describe the problem:
    C:\Windows\Minidump\Mini061109-01.dmp
    C:\Users\Michelle\AppData\Local\Temp\WER448237-0.sysdata.xml
    C:\Users\Michelle\AppData\Local\Temp\WER498D.tmp.version.txt


    --
    naturalpaths
    ------------------------------------------------------------------------
    naturalpaths's Profile: http://forums.techarena.in/members/105127.htm
    View this thread: http://forums.techarena.in/vista-help/1196064.htm

    http://forums.techarena.in
     
    naturalpaths, Jun 11, 2009
    #1
  3. Tae Song

    Tae Song Guest

    "naturalpaths" <naturalpaths.3tn0fb@DoNotSpam.com> wrote in message
    news:naturalpaths.3tn0fb@DoNotSpam.com...
    >
    > I am hoping someone can tell me what's wrong with my new Dell Studio
    > w/Vista. Thank you for any help!
    >
    > HERE'S THE MESSAGE I GOT:
    >
    >
    > Problem Event Name: BlueScreen
    > OS Version: 6.0.6001.2.1.0.768.3
    > Locale ID: 1033
    >
    >
    >
    > Additional information about the problem:
    > BCCode: a
    > BCP1: 0000000000000880
    > BCP2: 000000000000000C
    > BCP3: 0000000000000001
    > BCP4: FFFFF80001C7CA15
    > OS Version: 6_0_6001
    > Service Pack: 1_0
    > Product: 768_1
    >
    >
    > Files that help describe the problem:
    > C:\Windows\Minidump\Mini061109-01.dmp
    > C:\Users\Michelle\AppData\Local\Temp\WER448237-0.sysdata.xml
    > C:\Users\Michelle\AppData\Local\Temp\WER498D.tmp.version.txt
    >
    >
    > --
    > naturalpaths
    > ------------------------------------------------------------------------
    > naturalpaths's Profile: http://forums.techarena.in/members/105127.htm
    > View this thread: http://forums.techarena.in/vista-help/1196064.htm
    >
    > http://forums.techarena.in
    >

    Are you Michelle?

    There's not a whole lot to go on, other than that there is a user account
    with the name Michelle.

    Try to recall what you did just prior to the blue screen event.
     
    Tae Song, Jun 12, 2009
    #2
  4. naturalpaths

    naturalpaths Guest

    All I did was turn my computer on and it threw a blue screen and then
    brought up a window with the error message I wrote below. I thought
    that the BC and BP Codes with the numerical assignments would have some
    meaning as to what the problem is. The BC codes and C drive listings
    were all the information my computer gave me.

    thank you for trying to help,
    Michelle-

    I also ran my security software, McAffee, and the report back was that
    there were several problems that it could not repair due to an error. I
    am assuming that error has to do with the the blue screen event that
    occurred. My laptop is only 3 months old so needless to say this is
    frustrating! It's still under hardware warranty but the techs @ Dell
    told me I would need to pay an extra 200 bucks to talk to the software
    people in FL that could diagnose the problem remotely.


    --
    naturalpaths
    ------------------------------------------------------------------------
    naturalpaths's Profile: http://forums.techarena.in/members/105127.htm
    View this thread: http://forums.techarena.in/vista-help/1196064.htm

    http://forums.techarena.in
     
    naturalpaths, Jun 12, 2009
    #3
  5. Peter Foldes

    Peter Foldes Guest

    0x0000000A: IRQL_NOT_LESS_OR_EQUAL
    Typically due to a bad driver, or faulty or incompatible hardware or software.
    Technically, this error condition means that a kernel-mode process or driver tried
    to access a memory location to which it did not have permission, or at a kernel
    Interrupt ReQuest Level (IRQL) that was too high. (A kernel-mode process can access
    only other processes that have an IRQL lower than, or equal to, its own.)

    http://msdn.microsoft.com/en-gb/library/ms793589.aspx
    General Troubleshooting of STOP Messages
    If you can’t find a specific reference to your problem, running through the
    following checklist stands a good chance of resolving the problem for you. This
    checklist is also usually the best approach to troubleshooting some specific Stop
    messagesExamine the “System” and “Application” logs in Event Viewer for other recent
    errors that might give further clues. To do this, launch EventVwr.msc from a Run
    box; or open “Administrative Tools” in the Control Panel then launch Event Viewer.

    1.. If you’ve recently added new hardware, remove it and retest.
    2.. Run hardware diagnostics supplied by the manufacturer.
    3.. Make sure device drivers and system BIOS are up-to-date.
    4.. However, if you’ve installed new drivers just before the problem appeared, try
    rolling them back to the older ones.
    5.. Open the box and make sure all hardware is correctly installed, well seated,
    and solidly connected.
    6.. Confirm that all of your hardware is on the If some of it isn’t, then pay
    particular attention to the non-HCL hardware in your troubleshooting.
    7.. Check for viruses.
    8.. Investigate recently added software.
    9.. Examine (and try disabling) BIOS memory options such as caching or shadowing.
    NOTE: When a STOP message occurs, Windows can create a debug file for very detailed
    analysis. To do this, it needs a workspace equal to the amount of physical RAM you
    have installed. If you resize your Win XP pagefile minimum to less than the size of
    your physical RAM, you will get an advisory message that your system may not be able
    to create a debugging information file if a STOP error occurs. My advice is to go
    ahead with this change if you want, but simply remember the limitation so that you
    can change it back if you need to troubleshoot STOP messages. Some general
    troubleshooting principles are suggested in the Resource Kit for approaching STOP
    messages overall.


    --
    Peter

    Please Reply to Newsgroup for the benefit of others
    Requests for assistance by email can not and will not be acknowledged.

    "naturalpaths" <naturalpaths.3tn0fb@DoNotSpam.com> wrote in message
    news:naturalpaths.3tn0fb@DoNotSpam.com...
    >
    > I am hoping someone can tell me what's wrong with my new Dell Studio
    > w/Vista. Thank you for any help!
    >
    > HERE'S THE MESSAGE I GOT:
    >
    >
    > Problem Event Name: BlueScreen
    > OS Version: 6.0.6001.2.1.0.768.3
    > Locale ID: 1033
    >
    >
    >
    > Additional information about the problem:
    > BCCode: a
    > BCP1: 0000000000000880
    > BCP2: 000000000000000C
    > BCP3: 0000000000000001
    > BCP4: FFFFF80001C7CA15
    > OS Version: 6_0_6001
    > Service Pack: 1_0
    > Product: 768_1
    >
    >
    > Files that help describe the problem:
    > C:\Windows\Minidump\Mini061109-01.dmp
    > C:\Users\Michelle\AppData\Local\Temp\WER448237-0.sysdata.xml
    > C:\Users\Michelle\AppData\Local\Temp\WER498D.tmp.version.txt
    >
    >
    > --
    > naturalpaths
    > ------------------------------------------------------------------------
    > naturalpaths's Profile: http://forums.techarena.in/members/105127.htm
    > View this thread: http://forums.techarena.in/vista-help/1196064.htm
    >
    > http://forums.techarena.in
    >
     
    Peter Foldes, Jun 12, 2009
    #4

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