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[Solved] Help! Computer not responding at all

Discussion in 'Windows 10' started by Qa., May 15, 2016.

  1. Qa.

    Qa.

    Joined:
    May 15, 2016
    Messages:
    2
    Operating System:
    Windows 10
    Hello everyone

    First off, as I'm a total noob with computers, I'm not really able to describe my problem in a very detailed way. Sorry for that.

    Earlier this day, my computer randomly froze and didn't respond to any mouse clicking or whatever, so I turned it off manually. But it still doesn't respond after starting it again. You can't click on any of the programs on the desktop and the computer doesn't doesn't seem to respond to ctrl+alt+dlt either. The cursor still moves, though. When hovering it over the taskbar, it turns into an hourglass, and when left-clicking a random area, the taskbar becomes black and the wallpaper vanishes and only shows up as white. Right-clicking doesn't work.
    Since I can still log in without any problems, I've tried restarting, but that won't change anything.

    Hope you don't mind my lacking knowledge (and English skills), but I really need some help right now! It's the first time I'm actually using a forum like this.

    Thanks
     
    Qa., May 15, 2016
    #1
  3. Bill

    Bill Registered Members

    Joined:
    Oct 30, 2010
    Messages:
    601
    Location:
    Southeastern US
    Computer Brand or Motherboard:
    Asus P8Z77-V
    CPU:
    Intel i5 3570
    Memory:
    8GB Kingston DDR3 1600
    Hard Drive:
    Plextor SSD SATA 6 128 GB, WD Velociraptor 150g
    Graphics Card:
    eVGA GTX 550 TI
    Power Supply:
    Antec NeoPower 550w
    Immediately after restarting, what do you see on the screen? For instance do you see the BIOs screen for a few seconds?

    What kind of computer is this and how old is it?
     
    Bill, May 15, 2016
    #2
  4. Tony D

    Tony D Administrator Administrator

    Joined:
    Sep 25, 2009
    Messages:
    5,157
    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    When you forced the shut down you may have caused registry corruption. Try a system restore. Here's the procedure direct from Microsoft.
    • Also, what is the make and model of your computer?
    http://windows.microsoft.com/en-us/windows-10/windows-10-recovery-options

    Restore from a system restore point
    This option takes your PC back to an earlier point in time, called a system restore point. Restore points are generated when you install a new app, driver, or Windows update, and when you create a restore point manually. Restoring won’t affect your personal files, but it will remove apps, drivers, and updates installed after the restore point was made.
    1. Right-click (or press and hold) the Start button, and then select Control Panel.

    2. Search Control Panel for Recovery.

    3. Select Recovery > Open System Restore > Next.

    4. Choose the restore point related to the problematic app, driver, or update, and then select Next > Finish.
     
    Tony D, May 15, 2016
    #3
  5. Qa.

    Qa.

    Joined:
    May 15, 2016
    Messages:
    2
    Operating System:
    Windows 10
    Just did a system restore and everything works perfectly now. Thanks a lot!
     
    Qa., May 15, 2016
    #4
  6. Tony D

    Tony D Administrator Administrator

    Joined:
    Sep 25, 2009
    Messages:
    5,157
    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    Great!
     
    Tony D, May 15, 2016
    #5
  7. PseFrank

    PseFrank Registered Members

    Joined:
    Nov 10, 2010
    Messages:
    962
    Location:
    Cambridge UK
    Operating System:
    Windows 7
    Glad you're fixed up Qa. Please bookmark "Computer Help Forums" and come back and see us soon. Tony and the other guys are always here to give help and advice.
     
    PseFrank, May 15, 2016
    #6
    Rustys and allheart55 (Cindy E) like this.

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