Have No Idea What Is Wrong With This Computer!!!

Hey guys, well it's nice to be here and I will just get right to the point... i'd like to sledgehammer this computer, but I have that whole wanting to fix something the more it doesn't work the more I want to fix it. Typically I am able to get things working, but this... no way.

This is my fiance's computer (a Toshiba satellite) and at some point a "friend" of her Dad's did some work to it, well... I don't know if it was what he did or if it was a virus. I have installed and run antimalwarebytes with nothing showing up, I have AVG that has been run, again finding nothing... I have no idea what the problem is. So as i'm just sort of looking around I realize that the CD drive has an error on in in device manager, so when I went to just try and use a dell resource CD (just to see if it would work) there was nothing.... ok maybe the CD drive is broken right? So I get my external Sony drive... guess what? Nope it won't work either. It says that there are no drivers, so I go and look around and find them, nope it still won't work. The computer is CONSTANTLY running... the fan never shuts off. At one point, there was over 100 processes running at the same time! At the moment there are 81... still WAY to many I know, but the computer will not let me uninstall many of the programs on the computer... it asks for the admin password, I enter it, and it does nothing. Sometimes it seems like a virus, but I know the malwarebytes is a very good program and I thought that it would have at least picked up something... but no, not a thing.

I can obviously get online, surf the web, do that sort of thing, but not much else. Is there some sort of way that a virus could be hiding that well in the system that neither program would pick it up? Any ideas/suggestions would be appreciated!

 

Is there anyway you can get a screen shot of the processes running?

 

Welcome to Computer Help Forums Evan!

Of course there could be a number of reasons since we really do not know what was done to the machine.

Malwarebytes is indeed a good program but nothing catches everything. AVG is not a fan favorite and there are better free AV programs available. Changing now if you are infected will not do much good but you may consider that when you are up and running better.

Some of your description seems to indicate a hardware issue while the rest points to Malware.

We have an excellent malware removal team. I suggest we have a go at that first. Please follow the directions found HERE and if the experts feel that is where your problems lie then we will move this to the malware removal forum. The directions are not as difficult as they may first appear.

 

ok here is a screenshot (not used to the snip tool thing in Vista... but anyway, it says 81 processes, but it certainly doesn't show 81 different things on there. Anyway, here it is...

 

First things first, kill the unneeded processes
open a command window (cmd.exe) and type msconfig then hit enter

a window will appear you want the furthest right tab (startup) untick anything that you know you dont need such as adobe, nero, whatever else you recognise you dont need, then click apply and restart the lappy.

This will remove lots of your processes and start up items, if there are any toolbars remove them too as they are a likely source for malware, if you expand the second and third columns of the fields then you can see what the item relates to and where it is located.... handy for the ones that you dont know what they are (make sure that you dont remove any Microsoft ones)