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Explorer application error on shutdown

Discussion in 'Windows Vista' started by Dave, Nov 24, 2008.

  1. Dave

    Dave Guest

    I get an explorer.exe application error every time I shutdown. The error is
    "The instruction at 0x761d84fd referenced memory at 0x00000000. The memory
    could not be read."
    The address (for example 0x761d84fd) varies.
    Any ideas how to eliminate this error? Thanks.
     
    Dave, Nov 24, 2008
    #1
  3. Mark L. Ferguson

    Mark L. Ferguson Guest

    SFC will probably do it.
    Some Windows Vista functions may not work, or Windows Vista may stop
    responding:

    --
    Use the "Ratings" feature. It helps the new users.
    Please use the Communities guidelines when posting.

    Mark L. Ferguson MS-MVP


    "Dave" <Dave@discussions.microsoft.com> wrote in message
    news:21EDED9F-6ACF-4FEA-91BD-258AC16785A5@microsoft.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > I get an explorer.exe application error every time I shutdown. The error
    > is
    > "The instruction at 0x761d84fd referenced memory at 0x00000000. The
    > memory
    > could not be read."
    > The address (for example 0x761d84fd) varies.
    > Any ideas how to eliminate this error? Thanks. <!--colorc--><!--/colorc-->
     
    Mark L. Ferguson, Nov 24, 2008
    #2
  4. Frank Saunders MS-MVP IE,OE/WM

    Frank Saunders MS-MVP IE,OE/WM Guest

    "Dave" <Dave@discussions.microsoft.com> wrote in message
    news:21EDED9F-6ACF-4FEA-91BD-258AC16785A5@microsoft.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    >I get an explorer.exe application error every time I shutdown. The error
    >is
    > "The instruction at 0x761d84fd referenced memory at 0x00000000. The
    > memory
    > could not be read."
    > The address (for example 0x761d84fd) varies.
    > Any ideas how to eliminate this error? Thanks.<!--colorc--><!--/colorc-->

    Do a thorough check for malware, following all of the steps at one of these
    Web pages, including HijackThis.
    Help with malware:
    All MS-MVP Sites.







    Unexplained computer behavior may be caused by deceptive software.


    So How Did I Get Infected Anyway?
    For quite a few people it's by installing programs like Messenger Plus,
    whose ads for malware don't identify the malware as such and try to convince
    you that you owe it to the author. See also:

    Don't ever do a "default" install of anything. Always choose Custom and see
    what else is being carried along. Don't install any extras you're not sure
    of.

    --
    Frank Saunders MS-MVP IE,OE/WM
    Do not reply with email
     
    Frank Saunders MS-MVP IE,OE/WM, Nov 24, 2008
    #3
  5. Dave

    Dave Guest

    Mr. Ferguson, thanks for pointing me to the sfc.

    I ran the sfc and opened the file. This is what was in the sfcdetails.txt
    file:

    2008-11-24 18:25:51, Info CSI 000000ea [SR] Cannot repair
    2008-11-24 18:25:55, Info CSI 000000ec [SR] Cannot repair
    2008-11-24 18:26:49, Info CSI 0000010a [SR] Cannot repair
    2008-11-24 18:26:53, Info CSI 0000010c [SR] Cannot repair
    2008-11-24 18:29:11, Info CSI 0000015f [SR] Cannot repair
    2008-11-24 18:29:11, Info CSI 00000161 [SR] Cannot repair
    2008-11-24 18:29:11, Info CSI 00000163 [SR] Cannot repair
    2008-11-24 18:29:11, Info CSI 00000168 [SR] Cannot repair

    These look like memory locations and not files. The sfc instructions don't
    say anything about memory, just how to replace files.
    What's next?

    Dave

    "Mark L. Ferguson" wrote:
    <!--coloro:blue--><span style="color:blue <!--/coloro-->
    > SFC will probably do it.
    > Some Windows Vista functions may not work, or Windows Vista may stop
    > responding:
    >
    > --
    > Use the "Ratings" feature. It helps the new users.
    > Please use the Communities guidelines when posting.
    >
    > Mark L. Ferguson MS-MVP
    >
    >
    > "Dave" <Dave@discussions.microsoft.com> wrote in message
    > news:21EDED9F-6ACF-4FEA-91BD-258AC16785A5@microsoft.com...<!--coloro:green--><span style="color:green <!--/coloro-->
    > > I get an explorer.exe application error every time I shutdown. The error
    > > is
    > > "The instruction at 0x761d84fd referenced memory at 0x00000000. The
    > > memory
    > > could not be read."
    > > The address (for example 0x761d84fd) varies.
    > > Any ideas how to eliminate this error? Thanks. <!--colorc--><!--/colorc-->
    > <!--colorc--><!--/colorc-->
     
    Dave, Nov 24, 2008
    #4
  6. Mark L. Ferguson

    Mark L. Ferguson Guest

    SFC does not handle memory locations. If you feel its some memory error you
    might try turning off Virtual Memory and restarting to turn it back on
    again.

    Control Panel, System, Tasks pane, click "Advanced System Settings",
    Advanced tab, Performance area, Settings button, Advanced tab, Change
    button, 'no paging file' radio button, OK.

    --
    Use the "Ratings" feature. It helps the new users.
    Please use the Communities guidelines when posting.

    Mark L. Ferguson MS-MVP


    "Dave" <Dave@discussions.microsoft.com> wrote in message
    news:2DAE6372-0CF4-4031-BF43-74B6339FC622@microsoft.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > Mr. Ferguson, thanks for pointing me to the sfc.
    >
    > I ran the sfc and opened the file. This is what was in the sfcdetails.txt
    > file:
    >
    > 2008-11-24 18:25:51, Info CSI 000000ea [SR] Cannot repair
    > 2008-11-24 18:25:55, Info CSI 000000ec [SR] Cannot repair
    > 2008-11-24 18:26:49, Info CSI 0000010a [SR] Cannot repair
    > 2008-11-24 18:26:53, Info CSI 0000010c [SR] Cannot repair
    > 2008-11-24 18:29:11, Info CSI 0000015f [SR] Cannot repair
    > 2008-11-24 18:29:11, Info CSI 00000161 [SR] Cannot repair
    > 2008-11-24 18:29:11, Info CSI 00000163 [SR] Cannot repair
    > 2008-11-24 18:29:11, Info CSI 00000168 [SR] Cannot repair
    >
    > These look like memory locations and not files. The sfc instructions
    > don't
    > say anything about memory, just how to replace files.
    > What's next?
    >
    > Dave
    >
    > "Mark L. Ferguson" wrote:
    ><!--coloro:green--><span style="color:green <!--/coloro-->
    >> SFC will probably do it.
    >> Some Windows Vista functions may not work, or Windows Vista may stop
    >> responding:
    >>
    >> --
    >> Use the "Ratings" feature. It helps the new users.
    >> Please use the Communities guidelines when posting.
    >>
    >> Mark L. Ferguson MS-MVP
    >>
    >>
    >> "Dave" <Dave@discussions.microsoft.com> wrote in message
    >> news:21EDED9F-6ACF-4FEA-91BD-258AC16785A5@microsoft.com...<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
    >> > I get an explorer.exe application error every time I shutdown. The
    >> > error
    >> > is
    >> > "The instruction at 0x761d84fd referenced memory at 0x00000000. The
    >> > memory
    >> > could not be read."
    >> > The address (for example 0x761d84fd) varies.
    >> > Any ideas how to eliminate this error? Thanks.<!--colorc--><!--/colorc-->
    >> <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
     
    Mark L. Ferguson, Nov 25, 2008
    #5
  7. Stkop123

    Stkop123 Guest

    The same thing was happening to me. I went through every step you
    mentioned about turning off Virtual Memory and then restarting. The
    error message appears again. Then after it was restarted, I see what
    happens when I shut down the computer. It would say:
    "The instruction at 0x767c84fd referenced memory at 0x00000000."

    Any help is greatly appreciated. Thanks in advance!

    Mark L. Ferguson;1084336 Wrote: <!--coloro:blue--><span style="color:blue <!--/coloro-->
    > SFC does not handle memory locations. If you feel its some memory error
    > you
    > might try turning off Virtual Memory and restarting to turn it back on
    > again.
    >
    > Control Panel, System, Tasks pane, click "Advanced System Settings",
    > Advanced tab, Performance area, Settings button, Advanced tab, Change
    > button, 'no paging file' radio button, OK.
    >
    > --
    > Use the "Ratings" feature. It helps the new users.
    > Please use the Communities guidelines when posting.
    > 'Help about the Web-based Newsreader'
    > ()
    > Mark L. Ferguson MS-MVP
    >
    >
    > "Dave" <Dave@discussions.microsoft.com> wrote in message
    > news:2DAE6372-0CF4-4031-BF43-74B6339FC622@microsoft.com...<!--coloro:green--><span style="color:green <!--/coloro-->
    > > Mr. Ferguson, thanks for pointing me to the sfc.
    > >
    > > I ran the sfc and opened the file. This is what was in the<!--colorc--><!--/colorc-->
    > sfcdetails.txt<!--coloro:green--><span style="color:green <!--/coloro-->
    > > file:
    > >
    > > 2008-11-24 18:25:51, Info CSI 000000ea [SR] Cannot<!--colorc--><!--/colorc-->
    > repair<!--coloro:green--><span style="color:green <!--/coloro-->
    > > 2008-11-24 18:25:55, Info CSI 000000ec [SR] Cannot<!--colorc--><!--/colorc-->
    > repair<!--coloro:green--><span style="color:green <!--/coloro-->
    > > 2008-11-24 18:26:49, Info CSI 0000010a [SR] Cannot<!--colorc--><!--/colorc-->
    > repair<!--coloro:green--><span style="color:green <!--/coloro-->
    > > 2008-11-24 18:26:53, Info CSI 0000010c [SR] Cannot<!--colorc--><!--/colorc-->
    > repair<!--coloro:green--><span style="color:green <!--/coloro-->
    > > 2008-11-24 18:29:11, Info CSI 0000015f [SR] Cannot<!--colorc--><!--/colorc-->
    > repair<!--coloro:green--><span style="color:green <!--/coloro-->
    > > 2008-11-24 18:29:11, Info CSI 00000161 [SR] Cannot<!--colorc--><!--/colorc-->
    > repair<!--coloro:green--><span style="color:green <!--/coloro-->
    > > 2008-11-24 18:29:11, Info CSI 00000163 [SR] Cannot<!--colorc--><!--/colorc-->
    > repair<!--coloro:green--><span style="color:green <!--/coloro-->
    > > 2008-11-24 18:29:11, Info CSI 00000168 [SR] Cannot<!--colorc--><!--/colorc-->
    > repair<!--coloro:green--><span style="color:green <!--/coloro-->
    > >
    > > These look like memory locations and not files. The sfc<!--colorc--><!--/colorc-->
    > instructions<!--coloro:green--><span style="color:green <!--/coloro-->
    > > don't
    > > say anything about memory, just how to replace files.
    > > What's next?
    > >
    > > Dave
    > >
    > > "Mark L. Ferguson" wrote:
    > ><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
    > >> SFC will probably do it.
    > >> Some Windows Vista functions may not work, or Windows Vista may<!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
    > stop<!--coloro:green--><span style="color:green <!--/coloro--><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
    > >> responding: 'How to use the System File Checker tool to troubleshoot<!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
    > missing or corrupted system files on Windows Vista or on Windows 7'
    > (    )<!--coloro:green--><span style="color:green <!--/coloro--><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
    > >>
    > >> --
    > >> Use the "Ratings" feature. It helps the new users.
    > >> Please use the Communities guidelines when posting.
    > >> 'Help about the Web-based Newsreader'<!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
    > (    )<!--coloro:green--><span style="color:green <!--/coloro--><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
    > >> Mark L. Ferguson MS-MVP
    > >>
    > >>
    > >> "Dave" <Dave@discussions.microsoft.com> wrote in message
    > >> news:21EDED9F-6ACF-4FEA-91BD-258AC16785A5@microsoft.com...
    > >> > I get an explorer.exe application error every time I shutdown. <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
    > The<!--coloro:green--><span style="color:green <!--/coloro--><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
    > >> > error
    > >> > is
    > >> > "The instruction at 0x761d84fd referenced memory at 0x00000000. <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
    > The<!--coloro:green--><span style="color:green <!--/coloro--><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
    > >> > memory
    > >> > could not be read."
    > >> > The address (for example 0x761d84fd) varies.
    > >> > Any ideas how to eliminate this error? Thanks.
    > >><!--colorc--><!--/colorc--><!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->


    --
    Stkop123
    Posted via
     
    Stkop123, Oct 15, 2009
    #6

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