Error 102 (Cannot Connect To Internet With Any Browser)

Disable your firewall an try to boot. I am assuming that you've done full scans with your virus program an your malware program to rule out those possibilities.

Thanks
Wildman

 

Yes, when i boot in safemode i have full access to my internet (currently have IE and Chrome installed). When I was troubleshooting on my own the firewall was the first thing i tried. I made sure my browsers were allowed and then i straight up disabled it. However, I didnt do a restart. currently, im loading in safemode to disable so i can try a fresh boot and see what happens. Ill post the results.

I have done a full system scan using Microsoft sercurity essentials a few times actually, nothing has come back.

 

Turned off both the windows firewall and the MSE firewall and still does not work.

 

Hi virus or malware may or may not be a cause, however, what other security software do you have as well as the firewall and MSE.?

One we always recommend which works well and can be installed along with ordinary antivirus software is Malwarebytes. It can quite often find malware that ordinary antivirus software misses.
If you don't have it download the free version from here

http://www.malwarebytes.org/

Hover your mouse over "Products" and then click "Malwarebytes Antimalware Free" That takes you to a mirror site such as C.Net or other, again make sure you only click the button for the free version, and also watch for and remove ticks for unwanted tool bars.

Download it on a fully working computer to a folder, or desktop, then copy or move the file to a USB pen or thumb drive to then install on the problem computer. Once installed you can run it in safe mode to update it to the present day, then run in ordinary mode to run a quick scan, that will catch most things if there are any.

Once it has run a scan, it produces a report in a notepad page, if you can copy that report and paste it into your next reply, it may tell us if we need to go further in searching out any unwanted malware.

Nev.

 

Further to the good advice given above you really need to run "Selective Start Up" to find what startup is causing the problem.
Rather than me writing directions follow this from Microsoft carefully.
http://windows.micro...tion?SignedIn=1

Have you got rid of Norton completely from your system?

 

Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org
Database version: v2012.08.29.10
Windows Vista Service Pack 2 x64 NTFS
Internet Explorer 9.0.8112.16421
Sami Jo :: SAMIJO-PC [administrator]
8/29/2012 9:56:24 PM
mbam-log-2012-08-29 (21-56-24).txt
Scan type: Full scan (C:\|D:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 389901
Time elapsed: 1 hour(s), 53 minute(s), 43 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
(end)

deep system scan, no results.

 

Okay one more thought. Turn off all your add ons, reboot an then try to go on to the WEB. I also am assuming that there is no problem being experienced with your ISP. Also try what DSTM suggested.

Thanks
Wildman

 

Any success?

Thanks
Wildman

 

Well I guess we are to assume your problem has been solved. Thanks for letting us know!

Thanks
Wildman

 

no im sorry, i had to leave town for a few days (last moment family holiday). I will be back home tonight with the laptop.

As for the addons i had previously dissabled them all and then uninstalled them. She currently has no addons running. I will be starting the selective startup tonight or tomorrow morning.

 

did a boot with only the "load system services" box checked, internet didnt work.
did a boot with only the "load startup items" box checked, none of the internet capabilities loaded so i couldnt access the internet anyways.

Went back in and went under the "services" tab at the top and disabled everything and checked the first box. did a reboot. It did not load any internet capabilities again so i cant check to see if my internet is working. I went in and checked all of the "network" boxes to see if that would give me an internet connection. it did not. Im not sure how to do a controlled boot to check to see if my internet is working if i cant even get the internet to load in the first place.

Sure hope all of that made sense to you guys.

 

Now you are into an area I know nothing about so will bow out an let them with more knowledge than I have try an figure this out. I do ask them this question however, could it be a bad driver?

Thanks
Wildman

 

pinging my own IP adress i get "destination host unreachable". 4 packets sent, 4 recieved, 0 lost.

when i ping computerhelp i get 4 replys with 4 packets sent, 4 recieved, 0 lost. then it goes on to talk about how fast it sent them.

 

More here from Microsoft/Tech Net.

http://technet.micro...y/cc940095.aspx

 

I am going all the way back to post No.1

Does that mean that this you had an expired version of Norton "running" while you also had MES running?

I have another question that was probably answered in one of the many posts above this but how many computers are running off this router?

Am I correct that the one we are talking about works when it is hard wired but not wireless? Are all other machines working properly wireless or hard wired?

What if anything can you do in safemode that you cannot do when it boots normally?

As I said many of these questions have probably been answered but with all these posts it is time for a recap.

Finally did you review the link given to you by DSTM in post # 35.

 

Doesnt the pinging just show you if there is a problem with connections? if i can get full access in safe mode, doesnt that mean my connections are good? wouldnt that just mean there is a software problem/malware problem somewhere?

 

1) It was expired and i did have MSE running. NAV wasnt doing much of anything (pretty much had it disabled so MSE could function at capacity) so i decided to delete it.

2) off the router there are 4 computers. 3 LAN lines and this laptop which is WIFI.

3) the laptop cannot connect to the internet under a regular boot regardless of WIFI or LAN. in safe mode however it can do both.

4) not sure what you mean by that. i have full internet access when using Chrome and IE when in safe mode, when in a reg boot both browsers cannot connect.

5)i just did but couldnt follow all of the steps as i dont know the required info for the pings. if anyone could help me figure out how to obtain those IPs i can give it another go.

 

alright i think i screwed up your test royally. when i did ipconfig /all i get this:

I Pv4 adress........xxx.xxx.x.x(preferred) - when i ping this i get general failure x4

and then i have:
default gateway, DHCP server and DNS servers all the same number: xxx.xxx.x.x - when i ping this i get 4 instant replies


when i ping my router (192.168.1.1) that is when i am getting the "destination host unreachable" x4

does that make more sense to you?