1. Welcome Guest! In order to create a new topic or reply to an existing one, you must register first. It is easy and free. Click here to sign up now!.
    Dismiss Notice

Dvd / cd-rom drive not working

Discussion in 'Windows 10' started by Bunny, Jan 24, 2020.

Page 2 of 2
  1. Tony D

    Tony D Administrator Administrator

    Joined:
    Sep 25, 2009
    Messages:
    5,157
    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    Did you uninstall it using the Device Manager? Let us know if you need instructions to do that.
     
    Tony D, Mar 4, 2020
    #21
  3. plodr

    plodr CHF Advisor CHF Advisers

    Joined:
    May 31, 2017
    Messages:
    1,222
    Operating System:
    Windows 7
    You said in one of your posts that this was a new laptop. Instead of "tweaking" something that is new, take it back while it is still under warranty and have it fixed. You should not have to fix any hardware in a new laptop. It should work perfectly. There might be some sort of hardware fault.
     
    plodr, Mar 5, 2020
    #22
  4. Bunny

    Bunny Registered Members

    Joined:
    Jan 24, 2020
    Messages:
    15
    Operating System:
    Windows 10
    Ok thanks I will try that
     
    Bunny, Mar 7, 2020
    #23
  5. SpywareDr

    SpywareDr Registered Members

    Joined:
    Feb 10, 2016
    Messages:
    51
    Location:
    Maryland, US
    Operating System:
    Windows 7
    Computer Brand or Motherboard:
    Main Computer: ASUS Maximus IV Extreme-Z P8Z68-M PRO
    CPU:
    Intel Core i7 2600K @ 4.00GHz
    Memory:
    16.0GB DDR3 2000MHz Corsair Dominator GT
    Hard Drive:
    111GB SSDSC2MH120A2, 931GB WD1002FAEX-00Y9A0, 3726GB HMS5C4040ALE640
    Graphics Card:
    NVIDIA GeForce GTX 960, Two DELL P2415Q (3840x2160@60Hz)
    Power Supply:
    Silverstone 1200W Certified Dual/Triple/Quad SLI Silent Edition
    Same problem when temporarily booting and running a different Operating System from a "Live" USB flash drive?

    A Live USB flash drive contains a complete bootable computer operating system (OS) on it. When you boot a computer from it, the OS loads into, and then runs from your computer's memory instead of from the hard drive/SSD. This allows you to run an OS without installing it or making any changes whatsoever to your computer's current configuration.

    To create one, download an ISO file containing the OS you want to use, (such as Zorin), then use something like ISO Recorder to burn it to a USB flash drive.

    Now boot your computer from this USB flash drive and it will be running that OS.​

    Now check and see if the DVDRW GUE1N is working. When you're done testing, simply remove the USB flash drive and reboot your computer as you normally would.

    If the problem persists even when running a different OS though, then the issue is probably hardware related. Replacement DVDRW GUE1N's start at about $10 on eBay. https://www.ebay.com/sch/i.html?_fr...XDVDRW+GUE1N+.TRS1&_nkw=DVDRW+GUE1N+&_sacat=0
     
    SpywareDr, Mar 8, 2020
    #24
  6. Bunny

    Bunny Registered Members

    Joined:
    Jan 24, 2020
    Messages:
    15
    Operating System:
    Windows 10
    It's a new laptop, it just clicks when i insert a cd. Sometimes i get an insert into drive d
     
    Bunny, May 31, 2020
    #25
  7. SpywareDr

    SpywareDr Registered Members

    Joined:
    Feb 10, 2016
    Messages:
    51
    Location:
    Maryland, US
    Operating System:
    Windows 7
    Computer Brand or Motherboard:
    Main Computer: ASUS Maximus IV Extreme-Z P8Z68-M PRO
    CPU:
    Intel Core i7 2600K @ 4.00GHz
    Memory:
    16.0GB DDR3 2000MHz Corsair Dominator GT
    Hard Drive:
    111GB SSDSC2MH120A2, 931GB WD1002FAEX-00Y9A0, 3726GB HMS5C4040ALE640
    Graphics Card:
    NVIDIA GeForce GTX 960, Two DELL P2415Q (3840x2160@60Hz)
    Power Supply:
    Silverstone 1200W Certified Dual/Triple/Quad SLI Silent Edition
    :confused: If it's new and not working, return it for a replacement of refund.
     
    SpywareDr, May 31, 2020
    #26
    Tony D likes this.
  8. Bunny

    Bunny Registered Members

    Joined:
    Jan 24, 2020
    Messages:
    15
    Operating System:
    Windows 10
    I don't have the box :/
     
    Bunny, May 31, 2020
    #27
  9. Rustys

    Rustys Registered Members

    Joined:
    Feb 29, 2016
    Messages:
    1,656
    Location:
    127.0.0.1
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    Compaq H3900 (Windows 2002)
    CPU:
    Intel (R) PXA250
    Memory:
    64 MB RAM 48 MB ROM
    Hard Drive:
    Yes
    Graphics Card:
    4 D
    Power Supply:
    Solar
    Why not call them and see if they can send you box or maybe get drive replaced under the warranty that is if the warranty is still any good and you did not waited to long to do so.

    Have you tried to remove and reinsert the drive so see if corrects the issue?

    Has the drive ever worked?
     
    Rustys, May 31, 2020
    #28
  10. Bunny

    Bunny Registered Members

    Joined:
    Jan 24, 2020
    Messages:
    15
    Operating System:
    Windows 10
    I should see if it's still under warranty, I'm not sure how to remove the drive. The drive has never worked
     
    Bunny, May 31, 2020
    #29
  11. Rustys

    Rustys Registered Members

    Joined:
    Feb 29, 2016
    Messages:
    1,656
    Location:
    127.0.0.1
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    Compaq H3900 (Windows 2002)
    CPU:
    Intel (R) PXA250
    Memory:
    64 MB RAM 48 MB ROM
    Hard Drive:
    Yes
    Graphics Card:
    4 D
    Power Supply:
    Solar
    See what the manufacture states about getting it fixed under the warranty.
    What is the make and model of the laptop.
    It may have come slightly jarred and or misaligned and sometimes re-seating the drives helps correct this.
    If this does not correct the issue others may have more suggestions.
    Other wise I would suggest replacing the drive.
     
    Rustys, May 31, 2020
    #30
  12. Bunny

    Bunny Registered Members

    Joined:
    Jan 24, 2020
    Messages:
    15
    Operating System:
    Windows 10
    It's an HP 17.3
     
    Bunny, May 31, 2020
    #31
Page 2 of 2

Share This Page