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Can't install Adobe AIR/BBC iPlayer

Discussion in 'Windows Vista' started by si_aldworth, Oct 13, 2009.

  1. si_aldworth

    si_aldworth Guest

    I have been trying to dowload programmes from the BBC iplayer site but
    first it tries to install Adobe AIR. This fails, giving a meaningless
    Windows message stating that the installer has stopped working. I can't
    get the Manage Attachments feature to work so I can't upload images of
    the error messages. I have an administrator account.

    Following instruction, I downloaded AIR directly from the Adobe site
    and found that it still wouldn't install on my account. It asks me
    twice if I want to run the installation exe file but from two different
    locations which is weird. Once again I can't upload an image for some
    reason but the first Open File dialogue box has:
    Name: ...mon Gail_Becx\Desktop\AdobeAIRInstaller.exe
    Publisher: Adobe Systems Incorporated
    Type: Application
    From: C:\Users\Simon Gail & Becx\Desktop\AdobeAIRI...

    and the second dialogue box has:
    Name: ...\Temp\Low\AIR5415.tmp\Adobe AIR Installer.exe
    Publisher: Adobe Systems Incorporated
    Type: Application
    From: C:\Users\SIMON~1\AppData\Local\Temp\Low\...


    After I select 'run' for the second time nothing happens. If I go to
    Task Manager then two Adobe AIR installation processes are running but
    nothing ever happens. I manually stop the processes. The suggested
    Adobe installation log file never shows anything. If I log on as my
    daughter then AIR installs perfectly! Unfortunately when I return to
    the BBC iplayer website on her account then the file download fails
    some sort of 'check' (a BBC/Adobe check rather than a Windows one) and
    stops. If I return to the BBC site on my account then it just tries to
    install AIR again!

    BBC don't support their iPlayer software.

    Adobe have been unable to help, though I'm not convinced they're
    actually prepared to try that hard.

    I get the impression it's always someone else's problem.

    Any thoughts would be very gratefully received.

    Thanks,

    Si.




    --
    si_aldworth
     
    si_aldworth, Oct 13, 2009
    #1
  3. Richard Urban

    Richard Urban Guest

    "si_aldworth" <si_aldworth.51aa6d3@vistabanter.com> wrote in message
    news:si_aldworth.51aa6d3@vistabanter.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    >
    > I have been trying to dowload programmes from the BBC iplayer site but
    > first it tries to install Adobe AIR. This fails, giving a meaningless
    > Windows message stating that the installer has stopped working. I can't
    > get the Manage Attachments feature to work so I can't upload images of
    > the error messages. I have an administrator account.
    >
    > Following instruction, I downloaded AIR directly from the Adobe site
    > and found that it still wouldn't install on my account. It asks me
    > twice if I want to run the installation exe file but from two different
    > locations which is weird. Once again I can't upload an image for some
    > reason but the first Open File dialogue box has:
    > Name: ...mon Gail_BecxDesktopAdobeAIRInstaller.exe
    > Publisher: Adobe Systems Incorporated
    > Type: Application
    > From: C:UsersSimon Gail & BecxDesktopAdobeAIRI...
    >
    > and the second dialogue box has:
    > Name: ...TempLowAIR5415.tmpAdobe AIR Installer.exe
    > Publisher: Adobe Systems Incorporated
    > Type: Application
    > From: C:UsersSIMON~1AppDataLocalTempLow...
    >
    >
    > After I select 'run' for the second time nothing happens. If I go to
    > Task Manager then two Adobe AIR installation processes are running but
    > nothing ever happens. I manually stop the processes. The suggested
    > Adobe installation log file never shows anything. If I log on as my
    > daughter then AIR installs perfectly! Unfortunately when I return to
    > the BBC iplayer website on her account then the file download fails
    > some sort of 'check' (a BBC/Adobe check rather than a Windows one) and
    > stops. If I return to the BBC site on my account then it just tries to
    > install AIR again!
    >
    > BBC don't support their iPlayer software.
    >
    > Adobe have been unable to help, though I'm not convinced they're
    > actually prepared to try that hard.
    >
    > I get the impression it's always someone else's problem.
    >
    > Any thoughts would be very gratefully received.
    >
    > Thanks,
    >
    > Si.
    >
    >
    >
    >
    > --
    > si_aldworth<!--colorc--><!--/colorc-->



    Contact Adobe support??

    --

    Richard Urban
    Microsoft MVP
    Windows Desktop Experience & Security
     
    Richard Urban, Oct 13, 2009
    #2
  4. lemur

    lemur Guest

    You could try... right clicking the installer and run as administrator.


    --
    lemur

    ::If *ANYONE* in this forum helps you, please click on
    their *REP* icon. Thanks! (the middle scale icon in the upper right
    corner)::
     
    lemur, Oct 13, 2009
    #3
  5. R. C. White

    R. C. White Guest

    Hi, Si..

    Is this in 64-bit IE? Have you tried it in 32-bit IE?

    See this Adobe TechNote:


    The key line says, "Adobe Flash Player is not supported for playback in a
    64-bit browser. However, you can run Flash Player in a 32-bit browser
    running on a 64-bit operating system."

    While the TechNote mentions only Flash Player, if you type "64-bit air" into
    that "Search Support" box, this TechNote is about the 4th hit and the entry
    says:
    "Oct 14, 2008 ... Adobe is working on Flash Player support for 64-bit
    platforms as part of our ...
    "Adobe Audition, After Effects, Adobe AIR, Adobe AIR SDK ..."

    I don't know anything about AIR, but I know that Flash runs in 32-bit IE8 in
    64-bit Win7, but not in 64-bit IE8.

    Somebody needs to inform Adobe that we are no longer in the 20th Century.
    :>(

    RC
    --
    R. C. White, CPA
    San Marcos, TX
    rc@grandecom.net
    Microsoft Windows MVP
    Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64

    "si_aldworth" <si_aldworth.51aa6d3@vistabanter.com> wrote in message
    news:si_aldworth.51aa6d3@vistabanter.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    >
    > I have been trying to dowload programmes from the BBC iplayer site but
    > first it tries to install Adobe AIR. This fails, giving a meaningless
    > Windows message stating that the installer has stopped working. I can't
    > get the Manage Attachments feature to work so I can't upload images of
    > the error messages. I have an administrator account.
    >
    > Following instruction, I downloaded AIR directly from the Adobe site
    > and found that it still wouldn't install on my account. It asks me
    > twice if I want to run the installation exe file but from two different
    > locations which is weird. Once again I can't upload an image for some
    > reason but the first Open File dialogue box has:
    > Name: ...mon Gail_BecxDesktopAdobeAIRInstaller.exe
    > Publisher: Adobe Systems Incorporated
    > Type: Application
    > From: C:UsersSimon Gail & BecxDesktopAdobeAIRI...
    >
    > and the second dialogue box has:
    > Name: ...TempLowAIR5415.tmpAdobe AIR Installer.exe
    > Publisher: Adobe Systems Incorporated
    > Type: Application
    > From: C:UsersSIMON~1AppDataLocalTempLow...
    >
    >
    > After I select 'run' for the second time nothing happens. If I go to
    > Task Manager then two Adobe AIR installation processes are running but
    > nothing ever happens. I manually stop the processes. The suggested
    > Adobe installation log file never shows anything. If I log on as my
    > daughter then AIR installs perfectly! Unfortunately when I return to
    > the BBC iplayer website on her account then the file download fails
    > some sort of 'check' (a BBC/Adobe check rather than a Windows one) and
    > stops. If I return to the BBC site on my account then it just tries to
    > install AIR again!
    >
    > BBC don't support their iPlayer software.
    >
    > Adobe have been unable to help, though I'm not convinced they're
    > actually prepared to try that hard.
    >
    > I get the impression it's always someone else's problem.
    >
    > Any thoughts would be very gratefully received.
    >
    > Thanks,
    >
    > Si.
    >
    >
    >
    >
    > --
    > si_aldworth <!--colorc--><!--/colorc-->
     
    R. C. White, Oct 13, 2009
    #4
  6. Bin Thur Dundat

    Bin Thur Dundat Guest

    "R. C. White" <rc@grandecom.net> wrote in message
    news:#0HFpAHTKHA.508@TK2MSFTNGP06.phx.gbl...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > Hi, Si..
    >
    > Is this in 64-bit IE? Have you tried it in 32-bit IE?
    >
    > See this Adobe TechNote:
    >
    >
    > The key line says, "Adobe Flash Player is not supported for playback in a
    > 64-bit browser. However, you can run Flash Player in a 32-bit browser
    > running on a 64-bit operating system."
    >
    > While the TechNote mentions only Flash Player, if you type "64-bit air"
    > into that "Search Support" box, this TechNote is about the 4th hit and the
    > entry says:
    > "Oct 14, 2008 ... Adobe is working on Flash Player support for 64-bit
    > platforms as part of our ...
    > "Adobe Audition, After Effects, Adobe AIR, Adobe AIR SDK ..."
    >
    > I don't know anything about AIR, but I know that Flash runs in 32-bit IE8
    > in 64-bit Win7, but not in 64-bit IE8.
    >
    > Somebody needs to inform Adobe that we are no longer in the 20th Century.<!--colorc--><!--/colorc-->

    .... and pass the same message to Canon and Nikon, which only provide RAW
    image file decoders for 32-bit versions of Windows.
     
    Bin Thur Dundat, Oct 14, 2009
    #5
  7. Jim

    Jim Guest

    On Tue, 13 Oct 2009 20:44:01 +0100, si_aldworth
    <si_aldworth.51aa6d3@vistabanter.com> wrote:
    <!--coloro:blue--><span style="color:blue <!--/coloro-->
    >
    >I have been trying to dowload programmes from the BBC iplayer site but
    >first it tries to install Adobe AIR. This fails, giving a meaningless
    >Windows message stating that the installer has stopped working. I can't
    >get the Manage Attachments feature to work so I can't upload images of
    >the error messages. I have an administrator account.
    >
    >Following instruction, I downloaded AIR directly from the Adobe site
    >and found that it still wouldn't install on my account. It asks me
    >twice if I want to run the installation exe file but from two different
    >locations which is weird. Once again I can't upload an image for some
    >reason but the first Open File dialogue box has:
    >Name: ...mon Gail_BecxDesktopAdobeAIRInstaller.exe
    >Publisher: Adobe Systems Incorporated
    >Type: Application
    >From: C:UsersSimon Gail & BecxDesktopAdobeAIRI...
    >
    >and the second dialogue box has:
    >Name: ...TempLowAIR5415.tmpAdobe AIR Installer.exe
    >Publisher: Adobe Systems Incorporated
    >Type: Application
    >From: C:UsersSIMON~1AppDataLocalTempLow...
    >
    >
    >After I select 'run' for the second time nothing happens. If I go to
    >Task Manager then two Adobe AIR installation processes are running but
    >nothing ever happens. I manually stop the processes. The suggested
    >Adobe installation log file never shows anything. If I log on as my
    >daughter then AIR installs perfectly! Unfortunately when I return to
    >the BBC iplayer website on her account then the file download fails
    >some sort of 'check' (a BBC/Adobe check rather than a Windows one) and
    >stops. If I return to the BBC site on my account then it just tries to
    >install AIR again!
    >
    >BBC don't support their iPlayer software.
    >
    >Adobe have been unable to help, though I'm not convinced they're
    >actually prepared to try that hard.
    >
    >I get the impression it's always someone else's problem.
    >
    >Any thoughts would be very gratefully received.
    >
    >Thanks,
    >
    >Si.<!--colorc--><!--/colorc-->

    Start , search , delete all files with "Adobe Air" .
     
    Jim, Oct 14, 2009
    #6
  8. si_aldworth

    si_aldworth Guest

    Richard Urban;878337 Wrote: <!--coloro:blue--><span style="color:blue <!--/coloro-->
    > "si_aldworth" si_aldworth.51aa6d3@vistabanter.com wrote in message
    > news:si_aldworth.51aa6d3@vistabanter.com...-
    >
    > I have been trying to dowload programmes from the BBC iplayer site
    > but
    > first it tries to install Adobe AIR. This fails, giving a meaningless
    > Windows message stating that the installer has stopped working. I
    > can't
    > get the Manage Attachments feature to work so I can't upload images
    > of
    > the error messages. I have an administrator account.
    >
    > Following instruction, I downloaded AIR directly from the Adobe site
    > and found that it still wouldn't install on my account. It asks me
    > twice if I want to run the installation exe file but from two
    > different
    > locations which is weird. Once again I can't upload an image for some
    > reason but the first Open File dialogue box has:
    > Name: ...mon Gail_BecxDesktopAdobeAIRInstaller.exe
    > Publisher: Adobe Systems Incorporated
    > Type: Application
    > From: C:UsersSimon Gail & BecxDesktopAdobeAIRI...
    >
    > and the second dialogue box has:
    > Name: ...TempLowAIR5415.tmpAdobe AIR Installer.exe
    > Publisher: Adobe Systems Incorporated
    > Type: Application
    > From: C:UsersSIMON~1AppDataLocalTempLow...
    >
    >
    > After I select 'run' for the second time nothing happens. If I go to
    > Task Manager then two Adobe AIR installation processes are running
    > but
    > nothing ever happens. I manually stop the processes. The suggested
    > Adobe installation log file never shows anything. If I log on as my
    > daughter then AIR installs perfectly! Unfortunately when I return to
    > the BBC iplayer website on her account then the file download fails
    > some sort of 'check' (a BBC/Adobe check rather than a Windows one)
    > and
    > stops. If I return to the BBC site on my account then it just tries
    > to
    > install AIR again!
    >
    > BBC don't support their iPlayer software.
    >
    > Adobe have been unable to help, though I'm not convinced they're
    > actually prepared to try that hard.
    >
    > I get the impression it's always someone else's problem.
    >
    > Any thoughts would be very gratefully received.
    >
    > Thanks,
    >
    > Si.
    >
    >
    >
    >
    > --
    > si_aldworth-
    >
    >
    >
    > Contact Adobe support??
    >
    > --
    >
    > Richard Urban
    > Microsoft MVP
    > Windows Desktop Experience & Security<!--colorc--><!--/colorc-->

    I did. That's why I wrote "Adobe have been unable to help, though I'm
    not convinced they're actually prepared to try that hard."




    --
    si_aldworth
     
    si_aldworth, Oct 14, 2009
    #7

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