Can't connect to banking web site

Hi,

A client of mine has not been able to connect to his banking web site.
(status bar says "waiting for..." but never loads the page. I made a
house call today to determine the cause. Here are the things I've
tried:

I have tried creating a new user account--did not help.
Besides IE8, I have tried FireFox, Google Chrome, and Safari--did not
help
Rebooted his wireless router--did not help
Connected to his wireless network with my laptop--my laptop has no
problem loading web site.
Tried disabling McAfee Firewall--did not help.
Checked to see if web site is listed in McAfee's blocked IPs or IE 8s
Restricted Sites--it is not
Checked the Hosts File--it has no entries.
Deleted Temporary Internet Files and Cookies--did not help

Currently I have the laptop at my house connected to my wireless
network--still will not connect to his banking site
Typed in a free proxy server address in IE LAN settings--I CAN load
the web page

What can be blocking this web site? I've run out of ideas. I don't
think use of a proxy server is a good long term solution.

Thanks in advance.

Bill

 

"Bill Eversole" <beversol@gmail.com> wrote in message
news:7d9d4ee7-93c1-42ae-806e-575bb1b08ba4@r36g2000vbn.googlegroups.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Hi,
>
> A client of mine has not been able to connect to his banking web site.
> (status bar says "waiting for..." but never loads the page. I made a
> house call today to determine the cause. Here are the things I've
> tried:
>
> I have tried creating a new user account--did not help.
> Besides IE8, I have tried FireFox, Google Chrome, and Safari--did not
> help
> Rebooted his wireless router--did not help
> Connected to his wireless network with my laptop--my laptop has no
> problem loading web site.
> Tried disabling McAfee Firewall--did not help.
> Checked to see if web site is listed in McAfee's blocked IPs or IE 8s
> Restricted Sites--it is not
> Checked the Hosts File--it has no entries.
> Deleted Temporary Internet Files and Cookies--did not help
>
> Currently I have the laptop at my house connected to my wireless
> network--still will not connect to his banking site
> Typed in a free proxy server address in IE LAN settings--I CAN load
> the web page
>
> What can be blocking this web site? I've run out of ideas. I don't
> think use of a proxy server is a good long term solution.<!--colorc--><!--/colorc-->

It surely seems odd that by choosing a proxy server the site opens.
Is the native firewall disabled?
The obvious cause has to be found in internet connectivity.
Hopefully someone can come up with an idea. <H>.
<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
> Thanks in advance.
>
> Bill
> <!--colorc--><!--/colorc-->

 

Online Banking sites typically have troubleshooting.

They may require javascript, pop-ups enabled, certain browers or
versions, etc. I recommend going to your client's site and
investigating. Also, I'm sure they have tech support.


--
lemur

::If *ANYONE* in this forum helps you, please click on
their *REP* icon. Thanks! (the middle scale icon in the upper right
corner)::

 

On Oct 4, 9:55 pm, lemur <gu...@unknown-email.com> wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Online Banking sites typically have troubleshooting.
>
> They may require javascript, pop-ups enabled, certain browers or
> versions, etc.  I recommend going to your client's site and
> investigating.  Also, I'm sure they have tech support.
>
> --
> lemur
>
> ::If *ANYONE* in this forum helps you, please click on
> their *REP* icon. Thanks!  (the middle scale icon in the upper right
> corner)::<!--colorc--><!--/colorc-->

Thanks for your reply.

Don't think it has anything to do with javascript, popups, browsers
since I've tried 4 different browsers. The web site will not load
unless I connect through a public proxy server. It has something to
do with Internet connectivity, but I have not figured out what yet.
Any more ideas?

Bill

 

"SunshinePC" <beversol@gmail.com> wrote in message
news:1b3bc46f-9710-40bd-b9dd-a60c5e7b102a@e4g2000prn.googlegroups.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
> On Oct 4, 9:55 pm, lemur <gu...@unknown-email.com> wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
>> Online Banking sites typically have troubleshooting.
>>
>> They may require javascript, pop-ups enabled, certain browers or
>> versions, etc. I recommend going to your client's site and
>> investigating. Also, I'm sure they have tech support.
>>
>> --
>> lemur
>>
>> ::If *ANYONE* in this forum helps you, please click on
>> their *REP* icon. Thanks! (the middle scale icon in the upper right
>> corner)::<!--colorc--><!--/colorc-->
>
> Thanks for your reply.
>
> Don't think it has anything to do with javascript, popups, browsers
> since I've tried 4 different browsers. The web site will not load
> unless I connect through a public proxy server. It has something to
> do with Internet connectivity, but I have not figured out what yet.
> Any more ideas?
><!--colorc--><!--/colorc-->

Yes.
Completely remove McAfee.
Make sure the client has the means to re-install it first (disk, on-line
registration to download again).

 

"SunshinePC" <beversol@gmail.com> wrote in message
news:1b3bc46f-9710-40bd-b9dd-a60c5e7b102a@e4g2000prn.googlegroups.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
> On Oct 4, 9:55 pm, lemur <gu...@unknown-email.com> wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
>> Online Banking sites typically have troubleshooting.
>>
>> They may require javascript, pop-ups enabled, certain browers or
>> versions, etc. I recommend going to your client's site and
>> investigating. Also, I'm sure they have tech support.
>>
>> --
>> lemur
>>
>> ::If *ANYONE* in this forum helps you, please click on
>> their *REP* icon. Thanks! (the middle scale icon in the upper right
>> corner)::<!--colorc--><!--/colorc-->
>
> Thanks for your reply.
>
> Don't think it has anything to do with javascript, popups, browsers
> since I've tried 4 different browsers. The web site will not load
> unless I connect through a public proxy server. It has something to
> do with Internet connectivity, but I have not figured out what yet.
> Any more ideas?<!--colorc--><!--/colorc-->

Since it is working on the other computer, why not compare the two with
reference to the connection setup and find the culprit there?
Best of luck,

Harry.
<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
> Bill <!--colorc--><!--/colorc-->

 

"Bill Eversole" <beversol@gmail.com> wrote in message
news:7d9d4ee7-93c1-42ae-806e-575bb1b08ba4@r36g2000vbn.googlegroups.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Hi,
>
> A client of mine has not been able to connect to his banking web site.
> (status bar says "waiting for..." but never loads the page. I made a
> house call today to determine the cause. Here are the things I've
> tried:
>
> I have tried creating a new user account--did not help.
> Besides IE8, I have tried FireFox, Google Chrome, and Safari--did not
> help
> Rebooted his wireless router--did not help
> Connected to his wireless network with my laptop--my laptop has no
> problem loading web site.
> Tried disabling McAfee Firewall--did not help.
> Checked to see if web site is listed in McAfee's blocked IPs or IE 8s
> Restricted Sites--it is not
> Checked the Hosts File--it has no entries.
> Deleted Temporary Internet Files and Cookies--did not help
>
> Currently I have the laptop at my house connected to my wireless
> network--still will not connect to his banking site
> Typed in a free proxy server address in IE LAN settings--I CAN load
> the web page
>
> What can be blocking this web site? I've run out of ideas. I don't
> think use of a proxy server is a good long term solution.
>
> Thanks in advance.
>
> Bill
><!--colorc--><!--/colorc-->

I would seriously be leery about using an unknown proxy server. Proxy
servers are used as firewalls to separate corporate LANs from the internet.
You could use a proxy server to reroute packets so it looks like you're
connecting from somewhere else. But what if the person operating the proxy
server is sniffing your packets. Especially, packets for bank transactions
you could wind up getting your bank account hacked.

 

"Tae Song" <tae_song@hotmail.com> wrote in message
news:575805BC-81AE-435F-A88C-17EEAD5713C8@microsoft.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
> "Bill Eversole" <beversol@gmail.com> wrote in message
> news:7d9d4ee7-93c1-42ae-806e-575bb1b08ba4@r36g2000vbn.googlegroups.com...<!--coloro:green--><span style="color:green <!--/coloro-->
>> Hi,
>>
>> A client of mine has not been able to connect to his banking web site.
>> (status bar says "waiting for..." but never loads the page. I made a
>> house call today to determine the cause. Here are the things I've
>> tried:
>>
>> I have tried creating a new user account--did not help.
>> Besides IE8, I have tried FireFox, Google Chrome, and Safari--did not
>> help
>> Rebooted his wireless router--did not help
>> Connected to his wireless network with my laptop--my laptop has no
>> problem loading web site.
>> Tried disabling McAfee Firewall--did not help.
>> Checked to see if web site is listed in McAfee's blocked IPs or IE 8s
>> Restricted Sites--it is not
>> Checked the Hosts File--it has no entries.
>> Deleted Temporary Internet Files and Cookies--did not help
>>
>> Currently I have the laptop at my house connected to my wireless
>> network--still will not connect to his banking site
>> Typed in a free proxy server address in IE LAN settings--I CAN load
>> the web page
>>
>> What can be blocking this web site? I've run out of ideas. I don't
>> think use of a proxy server is a good long term solution.
>>
>> Thanks in advance.
>>
>> Bill
>><!--colorc--><!--/colorc-->
>
> I would seriously be leery about using an unknown proxy server. Proxy
> servers are used as firewalls to separate corporate LANs from the
> internet. You could use a proxy server to reroute packets so it looks like
> you're connecting from somewhere else. But what if the person operating
> the proxy server is sniffing your packets. Especially, packets for bank
> transactions you could wind up getting your bank account hacked.<!--colorc--><!--/colorc-->

That's why Bill would like to find out what's wrong and he's still looking
for an answer. He didn't confirm disabling the native firewall.
Otherwise he'll have to keep digging. <H>.
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> <!--colorc--><!--/colorc-->

 

"webster72n" <webster72n@gmail.com> wrote in message
news:exMOOpuRKHA.1236@TK2MSFTNGP05.phx.gbl...<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
>
> "Tae Song" <tae_song@hotmail.com> wrote in message
> news:575805BC-81AE-435F-A88C-17EEAD5713C8@microsoft.com...<!--coloro:green--><span style="color:green <!--/coloro-->
>>
>> "Bill Eversole" <beversol@gmail.com> wrote in message
>> news:7d9d4ee7-93c1-42ae-806e-575bb1b08ba4@r36g2000vbn.googlegroups.com...<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>>> Hi,
>>>
>>> A client of mine has not been able to connect to his banking web site.
>>> (status bar says "waiting for..." but never loads the page. I made a
>>> house call today to determine the cause. Here are the things I've
>>> tried:
>>>
>>> I have tried creating a new user account--did not help.
>>> Besides IE8, I have tried FireFox, Google Chrome, and Safari--did not
>>> help
>>> Rebooted his wireless router--did not help
>>> Connected to his wireless network with my laptop--my laptop has no
>>> problem loading web site.
>>> Tried disabling McAfee Firewall--did not help.
>>> Checked to see if web site is listed in McAfee's blocked IPs or IE 8s
>>> Restricted Sites--it is not
>>> Checked the Hosts File--it has no entries.
>>> Deleted Temporary Internet Files and Cookies--did not help
>>>
>>> Currently I have the laptop at my house connected to my wireless
>>> network--still will not connect to his banking site
>>> Typed in a free proxy server address in IE LAN settings--I CAN load
>>> the web page
>>>
>>> What can be blocking this web site? I've run out of ideas. I don't
>>> think use of a proxy server is a good long term solution.
>>>
>>> Thanks in advance.
>>>
>>> Bill
>>><!--colorc--><!--/colorc-->
>>
>> I would seriously be leery about using an unknown proxy server. Proxy
>> servers are used as firewalls to separate corporate LANs from the
>> internet. You could use a proxy server to reroute packets so it looks
>> like you're connecting from somewhere else. But what if the person
>> operating the proxy server is sniffing your packets. Especially, packets
>> for bank transactions you could wind up getting your bank account hacked.<!--colorc--><!--/colorc-->
>
> That's why Bill would like to find out what's wrong and he's still looking
> for an answer. He didn't confirm disabling the native firewall.
> Otherwise he'll have to keep digging. <H>.
><!--coloro:green--><span style="color:green <!--/coloro-->
>><!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->

I am just saying, to even suggest using an unknown proxy server to access
your bank account is appalling. It's like using a stranger (a proxy)
between you and a bank teller. Yes, the transaction is encrypted (it
better be), but if the encryption is broken they (the stranger) will have
all the information they need to empty out your bank account.

Proxies can be used as firewalls, if they are configured for that purpose.
Free proxy server on the internet can't really be used for that purpose,
since they are located on the internet (rather than in between the user and
the internet) . They're there to reroute packets so it looks like the user
is connecting from a different internet location (IP address). In this
case, it sounds like the IP address the user is using might be blocked from
accessing the bank website. Using a free internet proxy server, it makes it
look like the user is connecting from a different IP address (address that
is not blocked).

The user could try tracert (or traceroute on Linux/UNIX) to locate the
blockage. It's a good chance the bank website is blocking a range of IP
addresses the user is using for some reason (attempted hacking by someone
previously using the same range of IP addresses maybe).

Really the user should be talking to the bank (forwarded to the
network/website admin) to resolve the problem.

 

"Tae Song" <tae_song@hotmail.com> wrote in message news:EBBBA599-08A1-4633-BC80-2268C9A2D53D@microsoft.com...
<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
> "webster72n" <webster72n@gmail.com> wrote in message
> news:exMOOpuRKHA.1236@TK2MSFTNGP05.phx.gbl...
<!--coloro:green--><span style="color:green <!--/coloro-->
>>
>>
>> "Tae Song" <tae_song@hotmail.com> wrote in message
>> news:575805BC-81AE-435F-A88C-17EEAD5713C8@microsoft.com...
<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>>>
>>> "Bill Eversole" <beversol@gmail.com> wrote in message
>>> news:7d9d4ee7-93c1-42ae-806e-575bb1b08ba4@r36g2000vbn.googlegroups.com...
>>>> Hi,
>>>>
>>>> A client of mine has not been able to connect to his banking web site.
>>>> (status bar says "waiting for..." but never loads the page. I made a
>>>> house call today to determine the cause. Here are the things I've
>>>> tried:
>>>>
>>>> I have tried creating a new user account--did not help.
>>>> Besides IE8, I have tried FireFox, Google Chrome, and Safari--did not
>>>> help
>>>> Rebooted his wireless router--did not help
>>>> Connected to his wireless network with my laptop--my laptop has no
>>>> problem loading web site.
>>>> Tried disabling McAfee Firewall--did not help.
>>>> Checked to see if web site is listed in McAfee's blocked IPs or IE 8s
>>>> Restricted Sites--it is not
>>>> Checked the Hosts File--it has no entries.
>>>> Deleted Temporary Internet Files and Cookies--did not help
>>>>
>>>> Currently I have the laptop at my house connected to my wireless
>>>> network--still will not connect to his banking site
>>>> Typed in a free proxy server address in IE LAN settings--I CAN load
>>>> the web page
>>>>
>>>> What can be blocking this web site? I've run out of ideas. I don't
>>>> think use of a proxy server is a good long term solution.
>>>>
>>>> Thanks in advance.
>>>>
>>>> Bill
>>>>
>>>
>>> I would seriously be leery about using an unknown proxy server. Proxy
>>> servers are used as firewalls to separate corporate LANs from the
>>> internet. You could use a proxy server to reroute packets so it looks
>>> like you're connecting from somewhere else. But what if the person
>>> operating the proxy server is sniffing your packets. Especially, packets
>>> for bank transactions you could wind up getting your bank account hacked.
<!--colorc--><!--/colorc-->
>>
>> That's why Bill would like to find out what's wrong and he's still looking
>> for an answer. He didn't confirm disabling the native firewall.
>> Otherwise he'll have to keep digging. <H>.
>>
<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>>>
<!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
>
> I am just saying, to even suggest using an unknown proxy server to access
> your bank account is appalling. It's like using a stranger (a proxy)
> between you and a bank teller. Yes, the transaction is encrypted (it
> better be), but if the encryption is broken they (the stranger) will have
> all the information they need to empty out your bank account.
>
> Proxies can be used as firewalls, if they are configured for that purpose.
> Free proxy server on the internet can't really be used for that purpose,
> since they are located on the internet (rather than in between the user and
> the internet) . They're there to reroute packets so it looks like the user
> is connecting from a different internet location (IP address). In this
> case, it sounds like the IP address the user is using might be blocked from
> accessing the bank website. Using a free internet proxy server, it makes it
> look like the user is connecting from a different IP address (address that
> is not blocked).
>
> The user could try tracert (or traceroute on Linux/UNIX) to locate the
> blockage. It's a good chance the bank website is blocking a range of IP
> addresses the user is using for some reason (attempted hacking by someone
> previously using the same range of IP addresses maybe).
>
> Really the user should be talking to the bank (forwarded to the
> network/website admin) to resolve the problem.
>
<!--colorc--><!--/colorc-->

Actually come to think of it, all the operator of the proxy needs is for the user to login to their bank website. From there they can try to spoof the user since all the packets look like they are originating from the proxy.

I would put it right up there with pouring gasoline on your head and setting it on fire just to see what happens.