cannot open any windows explorer programs - please help

Hello. I have a vista laptop which has been running with absolutely no
problems for about one year. I switched it on just now, and apart from
noticing my computer was slower than normal, I realised I had to
uninstall an unwanted toolbar. I clicked on the control panel on the
start/task pane, and was greeted with a blank window with an hourglass
(well, the blue ring that indicates things are loading). I closed it,
went on the internet for a few minutes and tried again, with the same
response. I then tried to open a document, and faced the same problem. I
can open internet explorer, and other programs like itunes or games or
sound recorder. But Computer, Control Panel, Documents, etc. all fail to
load. When I hit ctrl-alt-del it says windows explorer is not
responding. The options are wait or close program, and neither have any
effect.

I ran a systems scan, and this was the result:
Windows Resource Protection found corrupt files but was unable to fix
some of them. Details are included in the CBS.Log
windir\Logs\CBS\CBS.log For example
C:\Windows\Logs\CBS\CBS.log
C:\Windows\System32>


I'll be honest with you, I'm an English Lit student and this is greek
to me. I have no idea what this means, what to do next, what has
happened to my laptop, or what could have caused this. Please help me
out if you can.


--
lindseyb

 

wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
> Hello. I have a vista laptop which has been running with absolutely no
> problems for about one year. I switched it on just now, and apart from
> noticing my computer was slower than normal, I realised I had to
> uninstall an unwanted toolbar. I clicked on the control panel on the
> start/task pane, and was greeted with a blank window with an hourglass
> (well, the blue ring that indicates things are loading). I closed it,
> went on the internet for a few minutes and tried again, with the same
> response. I then tried to open a document, and faced the same problem. I
> can open internet explorer, and other programs like itunes or games or
> sound recorder. But Computer, Control Panel, Documents, etc. all fail to
> load. When I hit ctrl-alt-del it says windows explorer is not
> responding. The options are wait or close program, and neither have any
> effect.
>
> I ran a systems scan, and this was the result:
> Windows Resource Protection found corrupt files but was unable to fix
> some of them. Details are included in the CBS.Log
> windirLogsCBSCBS.log For example
> C:WindowsLogsCBSCBS.log
> C:WindowsSystem32>
>
>
> I'll be honest with you, I'm an English Lit student and this is greek
> to me. I have no idea what this means, what to do next, what has
> happened to my laptop, or what could have caused this. Please help me
> out if you can.<!--colorc--><!--/colorc-->

Scan for malware:



Do not skip the preparatory work.

If you can't do the work yourself (and there is no shame in admitting this
isn't your cup of tea), take the machine to a professional computer repair
shop (not your local equivalent of BigComputerStore/GeekSquad). Please be
aware that not all local shops are skilled at removing malware and even if
they are, your computer may be so infested that Windows will need to be
clean-installed. If possible, have all your data backed up before you take
the machine into a shop.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!

 

Hi,

You are infected with malware. Suggest you run scans with tools like
malwarebytes, spybot search & destroy, or adaware.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help -
"undisclosed" wrote in message
news:e3e52448fbf71af3a5c2f370e18ee936@nntp-gateway.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
> Hello. I have a vista laptop which has been running with absolutely no
> problems for about one year. I switched it on just now, and apart from
> noticing my computer was slower than normal, I realised I had to
> uninstall an unwanted toolbar. I clicked on the control panel on the
> start/task pane, and was greeted with a blank window with an hourglass
> (well, the blue ring that indicates things are loading). I closed it,
> went on the internet for a few minutes and tried again, with the same
> response. I then tried to open a document, and faced the same problem. I
> can open internet explorer, and other programs like itunes or games or
> sound recorder. But Computer, Control Panel, Documents, etc. all fail to
> load. When I hit ctrl-alt-del it says windows explorer is not
> responding. The options are wait or close program, and neither have any
> effect.
>
> I ran a systems scan, and this was the result:
> Windows Resource Protection found corrupt files but was unable to fix
> some of them. Details are included in the CBS.Log
> windirLogsCBSCBS.log For example
> C:WindowsLogsCBSCBS.log
> C:WindowsSystem32>
>
>
> I'll be honest with you, I'm an English Lit student and this is greek
> to me. I have no idea what this means, what to do next, what has
> happened to my laptop, or what could have caused this. Please help me
> out if you can.
>
>
> --
> lindseyb <!--colorc--><!--/colorc-->

 

Type in a command prompt

findstr /c:"[SR] Cannot" %windir%\logs\cbs\cbs.log |more

to see what files it is talking about
--
..
--
"undisclosed" wrote in message
news:e3e52448fbf71af3a5c2f370e18ee936@nntp-gateway.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
> Hello. I have a vista laptop which has been running with absolutely no
> problems for about one year. I switched it on just now, and apart from
> noticing my computer was slower than normal, I realised I had to
> uninstall an unwanted toolbar. I clicked on the control panel on the
> start/task pane, and was greeted with a blank window with an hourglass
> (well, the blue ring that indicates things are loading). I closed it,
> went on the internet for a few minutes and tried again, with the same
> response. I then tried to open a document, and faced the same problem. I
> can open internet explorer, and other programs like itunes or games or
> sound recorder. But Computer, Control Panel, Documents, etc. all fail to
> load. When I hit ctrl-alt-del it says windows explorer is not
> responding. The options are wait or close program, and neither have any
> effect.
>
> I ran a systems scan, and this was the result:
> Windows Resource Protection found corrupt files but was unable to fix
> some of them. Details are included in the CBS.Log
> windirLogsCBSCBS.log For example
> C:WindowsLogsCBSCBS.log
> C:WindowsSystem32>
>
>
> I'll be honest with you, I'm an English Lit student and this is greek
> to me. I have no idea what this means, what to do next, what has
> happened to my laptop, or what could have caused this. Please help me
> out if you can.
>
>
> --
> lindseyb <!--colorc--><!--/colorc-->