Brand New Computer Continually Reboots

Hi:

I hope someone can help.

My new laptop arrived this afternoon. I turned it on, it was working
fine. I'm using Vista Home Premium. I installed CA Anti-virus software
and after the installation my computer restarted. Since then, I haven't
been able to get to the desktop. I get the BSOD with an arrow. After
about 30 seconds displaying the BSOD, it automatically reboots and
repeats the cycle continuously. I've tried F8 upon restart and chose
last known configuration but I get the same BSOD. I also tried to get
into safe mode but after choosing the option it goes back to the BSOD.

I'm new to Vista and in all my years have never seen anything like
this. I used my brand new computer for all of 10 minutes before this
happened. I'm so pissed off.

I've tried CA tech support and calling Tiger Direct (where I bought the
computer) but no help.

How can I get into the computer to fix the problem? I'm wondering if
it was the virus software or the DVD drive? It was the first time I'd
ever used the drive.

Any help would be appreciated.

Thank you
Cheryl.


--
mason204

 

Hi,

Did you uninstall any preinstalled antivirus software first? That's more
than likely the source of your problem as multiple active AV programs will
always conflict. Since it's new, just use whatever recovery method the
manufacturer provided and start cleanly.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help -
Vote for my shoe:

"mason204" <guest@unknown-email.com> wrote in message
news:0206560ddb95091c4475e6c543299fd8@nntp-gateway.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
> Hi:
>
> I hope someone can help.
>
> My new laptop arrived this afternoon. I turned it on, it was working
> fine. I'm using Vista Home Premium. I installed CA Anti-virus software
> and after the installation my computer restarted. Since then, I haven't
> been able to get to the desktop. I get the BSOD with an arrow. After
> about 30 seconds displaying the BSOD, it automatically reboots and
> repeats the cycle continuously. I've tried F8 upon restart and chose
> last known configuration but I get the same BSOD. I also tried to get
> into safe mode but after choosing the option it goes back to the BSOD.
>
> I'm new to Vista and in all my years have never seen anything like
> this. I used my brand new computer for all of 10 minutes before this
> happened. I'm so pissed off.
>
> I've tried CA tech support and calling Tiger Direct (where I bought the
> computer) but no help.
>
> How can I get into the computer to fix the problem? I'm wondering if
> it was the virus software or the DVD drive? It was the first time I'd
> ever used the drive.
>
> Any help would be appreciated.
>
> Thank you
> Cheryl.
>
>
> --
> mason204 <!--colorc--><!--/colorc-->

 

Return it back to the shop and claim your warranty. Seriosly.
The new computer must not reboot and BSOD.
And don't take excuses like:
"It's common for Microsoft OS's"
"Go to Antivirus manufacturer"
"Go to driver manufacturer"
etc

In fact return it and say it just stop working. There's no need to explain
anything, they must be qualified enough to troubleshoot the problem. Demand
that they give you another computer or a refund.

BTW, I suspect it's hardware. Most likely:
- motherboard
- memory stick
- processor

Sometimes, the problem might be in connections. In that case disassembling
and reassembling the computer may help. But this is not something you should
do yourself on a new computer.



"mason204" <guest@unknown-email.com> wrote in message
news:0206560ddb95091c4475e6c543299fd8@nntp-gateway.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
> Hi:
>
> I hope someone can help.
>
> My new laptop arrived this afternoon. I turned it on, it was working
> fine. I'm using Vista Home Premium. I installed CA Anti-virus software
> and after the installation my computer restarted. Since then, I haven't
> been able to get to the desktop. I get the BSOD with an arrow. After
> about 30 seconds displaying the BSOD, it automatically reboots and
> repeats the cycle continuously. I've tried F8 upon restart and chose
> last known configuration but I get the same BSOD. I also tried to get
> into safe mode but after choosing the option it goes back to the BSOD.
>
> I'm new to Vista and in all my years have never seen anything like
> this. I used my brand new computer for all of 10 minutes before this
> happened. I'm so pissed off.
>
> I've tried CA tech support and calling Tiger Direct (where I bought the
> computer) but no help.
>
> How can I get into the computer to fix the problem? I'm wondering if
> it was the virus software or the DVD drive? It was the first time I'd
> ever used the drive.
>
> Any help would be appreciated.
>
> Thank you
> Cheryl.
>
>
> --
> mason204 <!--colorc--><!--/colorc-->

 

Not that it can't be hardware, but I actually have seen antivirus software
cause this problem many times before. Here's a few quick things that I'd
try before returning the computer and antivirus software:

System Restore - While booting your computer, keep pressing the F8 key. You
want to hit it after your computer POST's, but before you see the Windows
loading screen. Once there, choose the option to Repair Your Computer and
try running System Restore to before you installed CA.

Safe Mode - By pressing F8 during boot you may also get the choice to boot
into Safe Mode. If you can boot into Safe Mode (a stripped down version of
Windows for diagnostic purposes) then try removing CA from there.

Factory Restore - Finally, if there's nothing important on the computer, you
may also see an option for Factory Restore under the Repair Your Computer
menu. This will wipe all data (including CA) from the drive and restore it
to how you first got it.

Good luck!

- Henson

"mason204" <guest@unknown-email.com> wrote in message
news:0206560ddb95091c4475e6c543299fd8@nntp-gateway.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
> Hi:
>
> I hope someone can help.
>
> My new laptop arrived this afternoon. I turned it on, it was working
> fine. I'm using Vista Home Premium. I installed CA Anti-virus software
> and after the installation my computer restarted. Since then, I haven't
> been able to get to the desktop. I get the BSOD with an arrow. After
> about 30 seconds displaying the BSOD, it automatically reboots and
> repeats the cycle continuously. I've tried F8 upon restart and chose
> last known configuration but I get the same BSOD. I also tried to get
> into safe mode but after choosing the option it goes back to the BSOD.
>
> I'm new to Vista and in all my years have never seen anything like
> this. I used my brand new computer for all of 10 minutes before this
> happened. I'm so pissed off.
>
> I've tried CA tech support and calling Tiger Direct (where I bought the
> computer) but no help.
>
> How can I get into the computer to fix the problem? I'm wondering if
> it was the virus software or the DVD drive? It was the first time I'd
> ever used the drive.
>
> Any help would be appreciated.
>
> Thank you
> Cheryl.
>
>
> --
> mason204 <!--colorc--><!--/colorc-->

 

A new computer should not be doing this. Restore it to factory condition,
if the problem persists return it for warranty repair or replacement.

"mason204" <guest@unknown-email.com> wrote in message
news:0206560ddb95091c4475e6c543299fd8@nntp-gateway.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
> Hi:
>
> I hope someone can help.
>
> My new laptop arrived this afternoon. I turned it on, it was working
> fine. I'm using Vista Home Premium. I installed CA Anti-virus software
> and after the installation my computer restarted. Since then, I haven't
> been able to get to the desktop. I get the BSOD with an arrow. After
> about 30 seconds displaying the BSOD, it automatically reboots and
> repeats the cycle continuously. I've tried F8 upon restart and chose
> last known configuration but I get the same BSOD. I also tried to get
> into safe mode but after choosing the option it goes back to the BSOD.
>
> I'm new to Vista and in all my years have never seen anything like
> this. I used my brand new computer for all of 10 minutes before this
> happened. I'm so pissed off.
>
> I've tried CA tech support and calling Tiger Direct (where I bought the
> computer) but no help.
>
> How can I get into the computer to fix the problem? I'm wondering if
> it was the virus software or the DVD drive? It was the first time I'd
> ever used the drive.
>
> Any help would be appreciated.
>
> Thank you
> Cheryl.
>
>
> --
> mason204 <!--colorc--><!--/colorc-->

 

"mason204" <guest@unknown-email.com> wrote in message
news:0206560ddb95091c4475e6c543299fd8@nntp-gateway.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
> Hi:
>
> I hope someone can help.
>
> My new laptop arrived this afternoon. I turned it on, it was working
> fine. I'm using Vista Home Premium. I installed CA Anti-virus software
> and after the installation my computer restarted. Since then, I haven't
> been able to get to the desktop. I get the BSOD with an arrow. After
> about 30 seconds displaying the BSOD, it automatically reboots and
> repeats the cycle continuously. I've tried F8 upon restart and chose
> last known configuration but I get the same BSOD. I also tried to get
> into safe mode but after choosing the option it goes back to the BSOD.
>
> I'm new to Vista and in all my years have never seen anything like
> this. I used my brand new computer for all of 10 minutes before this
> happened. I'm so pissed off.
>
> I've tried CA tech support and calling Tiger Direct (where I bought the
> computer) but no help.
>
> How can I get into the computer to fix the problem? I'm wondering if
> it was the virus software or the DVD drive? It was the first time I'd
> ever used the drive.
>
> Any help would be appreciated.
>
> Thank you
> Cheryl.
>
>
> --
> mason204<!--colorc--><!--/colorc-->



The new computer likely came with a 30-90 day trial of an antivirus program
already installed. You did uninstall this trial program before you installed
CA Antivirus - right. You do not want 2 antivirus programs running with
active real time scanning activated. You likely caused the problems you are
experiencing.

At this point, restore the computer to out-of the-box condition and start
again. Your instructions will tell you how to do this.

--

Richard Urban
Microsoft MVP
Windows Desktop Experience

 

"mason204" <guest@unknown-email.com> wrote in message
news:0206560ddb95091c4475e6c543299fd8@nntp-gateway.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
> Hi:
>
> I hope someone can help.
>
> My new laptop arrived this afternoon. I turned it on, it was working
> fine. I'm using Vista Home Premium. I installed CA Anti-virus software
> and after the installation my computer restarted. Since then, I haven't
> been able to get to the desktop. I get the BSOD with an arrow. After
> about 30 seconds displaying the BSOD, it automatically reboots and
> repeats the cycle continuously. I've tried F8 upon restart and chose
> last known configuration but I get the same BSOD. I also tried to get
> into safe mode but after choosing the option it goes back to the BSOD.
>
> I'm new to Vista and in all my years have never seen anything like
> this. I used my brand new computer for all of 10 minutes before this
> happened. I'm so pissed off.
>
> I've tried CA tech support and calling Tiger Direct (where I bought the
> computer) but no help.
>
> How can I get into the computer to fix the problem? I'm wondering if
> it was the virus software or the DVD drive? It was the first time I'd
> ever used the drive.
>
> Any help would be appreciated.
>
> Thank you
> Cheryl.
>
>
> --
> mason204<!--colorc--><!--/colorc-->

Did you install CA from a CD, maybe an older incompatible version?

As you admit that, for the first few minutes, the computer worked well
enough, the manufacturer will expect you to do a full destructive restore
back to factory settings. You can then uninstall any trial version of a
virus application which may exist, and follow up with an installation of the
free version of Avira Anti-Vir or something similar. The main consideration
is that whatever you install should be compatible..

--

Mike Hall - MVP Windows Experience