All video freezing for 1-2 seconds every 30 seconds while audio continues

Jason we should determine which graphics option your machine is actually using. Download a program named Speccy at piriform dot com. When you open Speccy the first window shows the various parts of your machine. Click on the "Graphics" folder and see what it says.

 

Ok, here is a screenshot of what it told me. Once again thanks to all for their help! We(you) will figure this out!

 

Operating System
Windows 10 Home 64-bit
CPU
Intel Core i7 @ 2.80GHz 41 °C
Kaby Lake 14nm Technology
RAM
16.0GB Dual-Channel Unknown @ 1063MHz (15-15-15-36)
Motherboard
Quanta NL9K/NL8K (U3E1) 47 °C
Graphics
Generic PnP Monitor (1920x1080@60Hz)
Intel HD Graphics 630 (QUANTA Computer)
2048MB NVIDIA GeForce GTX 1060 (QUANTA Computer) 39 °C
ForceWare version: 376.74
SLI Disabled
Storage
223GB SanDisk SD8SBBU240G1122 (SSD) 39 °C
Optical Drives
No optical disk drives detected
Audio
Realtek High Definition Audio

 

I'm sorry, that wasn't the correct info....I'll try again.
Graphics
Monitor
Name Generic PnP Monitor on Intel HD Graphics 630
Current Resolution 1920x1080 pixels
Work Resolution 1920x1040 pixels
State Enabled, Primary
Monitor Width 1920
Monitor Height 1080
Monitor BPP 32 bits per pixel
Monitor Frequency 60 Hz
Device \\.\DISPLAY1\Monitor0
Intel HD Graphics 630
Manufacturer Intel
Model HD Graphics 630
Device ID 8086-591B
Revision 5
Subvendor QUANTA Computer (152D)
Current Performance Level Level 0
Driver version 21.20.16.4590
Count of performance levels : 1
Level 1 - "Perf Level 0"
NVIDIA GeForce GTX 1060
Manufacturer NVIDIA
Model GeForce GTX 1060
Device ID 10DE-1C20
Revision A2
Subvendor QUANTA Computer (152D)
Current Performance Level Level 1
Current GPU Clock 607 MHz
Current Memory Clock 405 MHz
Current Shader Clock 405 MHz
Bus Interface PCI Express x16
Temperature 37 °C
Driver version 21.21.13.7674
BIOS Version 86.06.15.00.23
Memory 2048 MB
Count of performance levels : 5
Level 1 - "2D Desktop"
GPU Clock 607 MHz
Shader Clock 405 MHz
Level 2 - "Perf Level 1"
GPU Clock 569 MHz
Shader Clock 810 MHz
Level 3 - "Perf Level 2"
GPU Clock 569 MHz
Shader Clock 3003 MHz
Level 4 - "Perf Level 3"
GPU Clock 569 MHz
Shader Clock 3802 MHz
Level 5 - "Perf Level 4"
GPU Clock 569 MHz
Shader Clock 4004 MHz

 

Ok that seems to indicate you are using the Nvidia card. You can stop worrying about Intel graphics drivers.

 

no, that is all it tells me

 

Ok, let's go back to the original problem. You said you ran a speed test. Did you use speedtest.net? The numbers you reported were not great and your wireless connection may be the problem.
I ask that you use speedtest.net and re-report the results. Thanks.

 

ok, on speedtest.net I got 352.28 mbps download and 395.36 mbps upload

 

Are you certain about the numbers. The Speedtest scale I'm looking at tops at 100Mbps.
Can you copy and paste the speedtest results? There is an option to "share this result."

 

http://www.speedtest.net/my-result/6124661982

 

Thanks, unless I'm missing something (which is always possible!) I've never seen speed ratings that high. Of course you're in Roswell, that might have something to do with it. (Sorry, I couldn't resist)
I'm going to have to think some more about this, maybe another staff member will have another idea.

Do you have access to use an internet cable instead of the wireless?

 

My wife actually works at the International UFO Museum here in town

 

Have to take a break.......

 

It doesn't give my any choice. I have changed my settings to make the nvidia the default video card for all applications. Also this 1 second freezing happens while I am typing as we speak. It's not just video, it is everything.

 

I thank you guys for all your help today, if you get any new ideas I will appreciate the advice. I've sent some emails off to the company I bought it from and hope to hear back soon. Is there a way to donate to support such a helpful site of good people?