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Windows Server 2003 SP2 Fails - 'Access is Denied' (PLEASE HELP)

Discussion in 'Windows Home Server' started by SteveR, Dec 4, 2007.

  1. SteveR

    SteveR Guest

    Dear Community,

    I have search high and low for any anwswer to my Windows Server 2003 SP2
    upgrade, but I have not been able to find an answer.

    I am trying to upgrade my server from RTM to SP2. Each time I try to apply
    SP2 it fails with 'Access is Denied'. Then the system rolls back its changes.

    I have reviewed the svcpack.log file. Here is a copy of the tail end of the
    file.

    1030.390: Starting process: C:\WINNT\system32\rundll32.exe
    C:\WINNT\system32\sysdm.cpl,EnableExecuteProtectionSupport
    1031.937: Return Code = 0
    1031.937: Num Ticks for Copying files : 417797
    1031.937: Starting process: C:\WINNT\uddisp.exe install
    "c:\winnt\softwaredistribution\download\997d565a9b554014a4a76b1acff3b71d\i386\\"
    1032.609: Return Code = 0
    1032.953: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
    ProductInstall.GlobalRegistryChanges.Install error: 0x5
    1032.953: INF_REGISTRY Failed
    1032.953: DoInstallation:DoRegistryUpdates failed
    1053.125: Unregistration of sprecovr successful
    1053.359: Access is denied.
    31416.718: Message displayed to the user: Access is denied.
    31416.718: User Input: OK
    31416.734: Service Pack 2 installation did not complete.

    Select 'OK' to undo the changes that have been made.
    31417.390: Message displayed to the user: Service Pack 2 installation did
    not complete.

    Select 'OK' to undo the changes that have been made.
    31417.390: User Input: OK
    31417.390: Starting process:
    C:\WINNT\$NtServicePackUninstall$\spuninst\spuninst.exe /~ -u -z
    31919.500: Software Update Rollback has completed with return code 0xbc2.
    This rollback requires a reboot.
    31919.515: Service Pack 2 installation did not complete.


    As you can see, it is not very helpful.

    I then tried modifying the
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\LogLevel entry. I tried
    changing this value to xFFFF in order to get more versbose information in the
    setupapi.log file, but nothing help appeared in this file. In fact, prior to
    starting the SP2 upgrade, the value of LogLevel was xFFFF. After starting
    the SP2 upgrade, LogLevel was changed to x200000000. This overrides my xFFFF.

    I am at a loss, any help would be appreciated.

    Thanks.

    Steve
     
    SteveR, Dec 4, 2007
    #1
  3. Jabez Gan [MVP]

    Jabez Gan [MVP] Guest

    Hey Steve,

    Hmm... What permission does the user account has? Have you tried using the
    built in Administrator account to do the installation?

    Also try renaming the softwaredistribution folder to softwaredistribution_
    and re-run the installer...

    --
    Jabez Gan
    Microsoft MVP: Windows Server - File Storage
    "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    news:CC597F90-EC11-47CC-B7F1-974FC077C656@microsoft.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > Dear Community,
    >
    > I have search high and low for any anwswer to my Windows Server 2003 SP2
    > upgrade, but I have not been able to find an answer.
    >
    > I am trying to upgrade my server from RTM to SP2. Each time I try to
    > apply
    > SP2 it fails with 'Access is Denied'. Then the system rolls back its
    > changes.
    >
    > I have reviewed the svcpack.log file. Here is a copy of the tail end of
    > the
    > file.
    >
    > 1030.390: Starting process: C:WINNTsystem32rundll32.exe
    > C:WINNTsystem32sysdm.cpl,EnableExecuteProtectionSupport
    > 1031.937: Return Code = 0
    > 1031.937: Num Ticks for Copying files : 417797
    > 1031.937: Starting process: C:WINNTuddisp.exe install
    > "c:winntsoftwaredistributiondownload997d565a9b554014a4a76b1acff3b71di386\"
    > 1032.609: Return Code = 0
    > 1032.953: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
    > ProductInstall.GlobalRegistryChanges.Install error: 0x5
    > 1032.953: INF_REGISTRY Failed
    > 1032.953: DoInstallation:DoRegistryUpdates failed
    > 1053.125: Unregistration of sprecovr successful
    > 1053.359: Access is denied.
    > 31416.718: Message displayed to the user: Access is denied.
    > 31416.718: User Input: OK
    > 31416.734: Service Pack 2 installation did not complete.
    >
    > Select 'OK' to undo the changes that have been made.
    > 31417.390: Message displayed to the user: Service Pack 2 installation did
    > not complete.
    >
    > Select 'OK' to undo the changes that have been made.
    > 31417.390: User Input: OK
    > 31417.390: Starting process:
    > C:WINNT$NtServicePackUninstall$spuninstspuninst.exe /~ -u -z
    > 31919.500: Software Update Rollback has completed with return code 0xbc2.
    > This rollback requires a reboot.
    > 31919.515: Service Pack 2 installation did not complete.
    >
    >
    > As you can see, it is not very helpful.
    >
    > I then tried modifying the
    > HKLMSOFTWAREMicrosoftWindowsCurrentVersionSetupLogLevel entry. I
    > tried
    > changing this value to xFFFF in order to get more versbose information in
    > the
    > setupapi.log file, but nothing help appeared in this file. In fact, prior
    > to
    > starting the SP2 upgrade, the value of LogLevel was xFFFF. After starting
    > the SP2 upgrade, LogLevel was changed to x200000000. This overrides my
    > xFFFF.
    >
    > I am at a loss, any help would be appreciated.
    >
    > Thanks.
    >
    > Steve
    >
    >
    > <!--colorc--><!--/colorc-->
     
    Jabez Gan [MVP], Dec 4, 2007
    #2
  4. SteveR

    SteveR Guest

    Re: Windows Server 2003 SP2 Fails - 'Access is Denied' (PLEASE HE

    Jabez,

    i am running the sp2 update as a member of the local adminstrators group. I
    have even tried to run under the administrator username but this did not work
    either.

    I tried your suggestion of renaming SoftwareDistibution. Unforatunately,
    something had a lock on this folder. I checked permissions and
    administrators had full-access. So, I renamed each of the sub-folders within
    SD. For example, DataStore became DataStore_.

    This update still failed.

    This time I have a different error message.

    1186.062: Starting process: C:\WINNT\system32\rundll32.exe
    C:\WINNT\system32\sysdm.cpl,EnableExecuteProtectionSupport
    1188.172: Return Code = 0
    1188.172: Num Ticks for Copying files : 491203
    1188.172: Starting process: C:\WINNT\uddisp.exe install
    "c:\22bc4df21616c092ee65fc\i386\\"
    1189.172: Return Code = 0
    1189.422: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
    ProductInstall.GlobalRegistryChanges.Install error: 0x5
    1189.422: INF_REGISTRY Failed
    1189.422: DoInstallation:DoRegistryUpdates failed
    1211.406: Unregistration of sprecovr successful
    1211.656: Access is denied.
    1321.281: Message displayed to the user: Access is denied.
    1321.281: User Input: OK
    1321.312: Service Pack 2 installation did not complete.

    Select 'OK' to undo the changes that have been made.
    1326.703: Message displayed to the user: Service Pack 2 installation did not
    complete.

    Select 'OK' to undo the changes that have been made.
    1326.703: User Input: OK
    1326.719: Starting process:
    C:\WINNT\$NtServicePackUninstall$\spuninst\spuninst.exe /~ -u -z
    1873.047: Software Update Rollback has completed with return code 0xbc2.
    This rollback requires a reboot.
    1873.047: Service Pack 2 installation did not complete.


    What can I do to get more information? I have read on the web that by
    setting the LogLevel to xFFFF you can get more detail information. All these
    tips referred to XP. This does not seem to work for WS 2003.

    Thanks again for your help.

    Steve

    "Jabez Gan [MVP]" wrote:
    <!--coloro:blue--><span style="color:blue <!--/coloro-->
    > Hey Steve,
    >
    > Hmm... What permission does the user account has? Have you tried using the
    > built in Administrator account to do the installation?
    >
    > Also try renaming the softwaredistribution folder to softwaredistribution_
    > and re-run the installer...
    >
    > --
    > Jabez Gan
    > Microsoft MVP: Windows Server - File Storage
    > "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    > news:CC597F90-EC11-47CC-B7F1-974FC077C656@microsoft.com...<!--coloro:green--><span style="color:green <!--/coloro-->
    > > Dear Community,
    > >
    > > I have search high and low for any anwswer to my Windows Server 2003 SP2
    > > upgrade, but I have not been able to find an answer.
    > >
    > > I am trying to upgrade my server from RTM to SP2. Each time I try to
    > > apply
    > > SP2 it fails with 'Access is Denied'. Then the system rolls back its
    > > changes.
    > >
    > > I have reviewed the svcpack.log file. Here is a copy of the tail end of
    > > the
    > > file.
    > >
    > > 1030.390: Starting process: C:WINNTsystem32rundll32.exe
    > > C:WINNTsystem32sysdm.cpl,EnableExecuteProtectionSupport
    > > 1031.937: Return Code = 0
    > > 1031.937: Num Ticks for Copying files : 417797
    > > 1031.937: Starting process: C:WINNTuddisp.exe install
    > > "c:winntsoftwaredistributiondownload997d565a9b554014a4a76b1acff3b71di386"
    > > 1032.609: Return Code = 0
    > > 1032.953: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
    > > ProductInstall.GlobalRegistryChanges.Install error: 0x5
    > > 1032.953: INF_REGISTRY Failed
    > > 1032.953: DoInstallation:DoRegistryUpdates failed
    > > 1053.125: Unregistration of sprecovr successful
    > > 1053.359: Access is denied.
    > > 31416.718: Message displayed to the user: Access is denied.
    > > 31416.718: User Input: OK
    > > 31416.734: Service Pack 2 installation did not complete.
    > >
    > > Select 'OK' to undo the changes that have been made.
    > > 31417.390: Message displayed to the user: Service Pack 2 installation did
    > > not complete.
    > >
    > > Select 'OK' to undo the changes that have been made.
    > > 31417.390: User Input: OK
    > > 31417.390: Starting process:
    > > C:WINNT$NtServicePackUninstall$spuninstspuninst.exe /~ -u -z
    > > 31919.500: Software Update Rollback has completed with return code 0xbc2.
    > > This rollback requires a reboot.
    > > 31919.515: Service Pack 2 installation did not complete.
    > >
    > >
    > > As you can see, it is not very helpful.
    > >
    > > I then tried modifying the
    > > HKLMSOFTWAREMicrosoftWindowsCurrentVersionSetupLogLevel entry. I
    > > tried
    > > changing this value to xFFFF in order to get more versbose information in
    > > the
    > > setupapi.log file, but nothing help appeared in this file. In fact, prior
    > > to
    > > starting the SP2 upgrade, the value of LogLevel was xFFFF. After starting
    > > the SP2 upgrade, LogLevel was changed to x200000000. This overrides my
    > > xFFFF.
    > >
    > > I am at a loss, any help would be appreciated.
    > >
    > > Thanks.
    > >
    > > Steve
    > >
    > >
    > > <!--colorc--><!--/colorc-->
    >
    > <!--colorc--><!--/colorc-->
     
    SteveR, Dec 4, 2007
    #3
  5. Jabez Gan [MVP]

    Jabez Gan [MVP] Guest

    Re: Windows Server 2003 SP2 Fails - 'Access is Denied' (PLEASE HE

    Hey Steve,

    Please stop the service Automatic update and rename the SoftwareDistribution
    folder, and re-start the Automatic Update service.

    If it still fails, try rebootign to safe mode and see if you can do the
    installation there... If it fails, post the latest 2 log files [​IMG]

    --
    Jabez Gan
    Microsoft MVP: Windows Server - File Storage
    "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    news:112A1681-E668-4C99-8C00-16998EA8ADB3@microsoft.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > Jabez,
    >
    > i am running the sp2 update as a member of the local adminstrators group.
    > I
    > have even tried to run under the administrator username but this did not
    > work
    > either.
    >
    > I tried your suggestion of renaming SoftwareDistibution. Unforatunately,
    > something had a lock on this folder. I checked permissions and
    > administrators had full-access. So, I renamed each of the sub-folders
    > within
    > SD. For example, DataStore became DataStore_.
    >
    > This update still failed.
    >
    > This time I have a different error message.
    >
    > 1186.062: Starting process: C:WINNTsystem32rundll32.exe
    > C:WINNTsystem32sysdm.cpl,EnableExecuteProtectionSupport
    > 1188.172: Return Code = 0
    > 1188.172: Num Ticks for Copying files : 491203
    > 1188.172: Starting process: C:WINNTuddisp.exe install
    > "c:22bc4df21616c092ee65fci386\"
    > 1189.172: Return Code = 0
    > 1189.422: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
    > ProductInstall.GlobalRegistryChanges.Install error: 0x5
    > 1189.422: INF_REGISTRY Failed
    > 1189.422: DoInstallation:DoRegistryUpdates failed
    > 1211.406: Unregistration of sprecovr successful
    > 1211.656: Access is denied.
    > 1321.281: Message displayed to the user: Access is denied.
    > 1321.281: User Input: OK
    > 1321.312: Service Pack 2 installation did not complete.
    >
    > Select 'OK' to undo the changes that have been made.
    > 1326.703: Message displayed to the user: Service Pack 2 installation did
    > not
    > complete.
    >
    > Select 'OK' to undo the changes that have been made.
    > 1326.703: User Input: OK
    > 1326.719: Starting process:
    > C:WINNT$NtServicePackUninstall$spuninstspuninst.exe /~ -u -z
    > 1873.047: Software Update Rollback has completed with return code 0xbc2.
    > This rollback requires a reboot.
    > 1873.047: Service Pack 2 installation did not complete.
    >
    >
    > What can I do to get more information? I have read on the web that by
    > setting the LogLevel to xFFFF you can get more detail information. All
    > these
    > tips referred to XP. This does not seem to work for WS 2003.
    >
    > Thanks again for your help.
    >
    > Steve
    >
    > "Jabez Gan [MVP]" wrote:
    ><!--coloro:green--><span style="color:green <!--/coloro-->
    >> Hey Steve,
    >>
    >> Hmm... What permission does the user account has? Have you tried using
    >> the
    >> built in Administrator account to do the installation?
    >>
    >> Also try renaming the softwaredistribution folder to
    >> softwaredistribution_
    >> and re-run the installer...
    >>
    >> --
    >> Jabez Gan
    >> Microsoft MVP: Windows Server - File Storage
    >> "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    >> news:CC597F90-EC11-47CC-B7F1-974FC077C656@microsoft.com...<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
    >> > Dear Community,
    >> >
    >> > I have search high and low for any anwswer to my Windows Server 2003
    >> > SP2
    >> > upgrade, but I have not been able to find an answer.
    >> >
    >> > I am trying to upgrade my server from RTM to SP2. Each time I try to
    >> > apply
    >> > SP2 it fails with 'Access is Denied'. Then the system rolls back its
    >> > changes.
    >> >
    >> > I have reviewed the svcpack.log file. Here is a copy of the tail end
    >> > of
    >> > the
    >> > file.
    >> >
    >> > 1030.390: Starting process: C:WINNTsystem32rundll32.exe
    >> > C:WINNTsystem32sysdm.cpl,EnableExecuteProtectionSupport
    >> > 1031.937: Return Code = 0
    >> > 1031.937: Num Ticks for Copying files : 417797
    >> > 1031.937: Starting process: C:WINNTuddisp.exe install
    >> > "c:winntsoftwaredistributiondownload997d565a9b554014a4a76b1acff3b71di386"
    >> > 1032.609: Return Code = 0
    >> > 1032.953: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
    >> > ProductInstall.GlobalRegistryChanges.Install error: 0x5
    >> > 1032.953: INF_REGISTRY Failed
    >> > 1032.953: DoInstallation:DoRegistryUpdates failed
    >> > 1053.125: Unregistration of sprecovr successful
    >> > 1053.359: Access is denied.
    >> > 31416.718: Message displayed to the user: Access is denied.
    >> > 31416.718: User Input: OK
    >> > 31416.734: Service Pack 2 installation did not complete.
    >> >
    >> > Select 'OK' to undo the changes that have been made.
    >> > 31417.390: Message displayed to the user: Service Pack 2 installation
    >> > did
    >> > not complete.
    >> >
    >> > Select 'OK' to undo the changes that have been made.
    >> > 31417.390: User Input: OK
    >> > 31417.390: Starting process:
    >> > C:WINNT$NtServicePackUninstall$spuninstspuninst.exe /~ -u -z
    >> > 31919.500: Software Update Rollback has completed with return code
    >> > 0xbc2.
    >> > This rollback requires a reboot.
    >> > 31919.515: Service Pack 2 installation did not complete.
    >> >
    >> >
    >> > As you can see, it is not very helpful.
    >> >
    >> > I then tried modifying the
    >> > HKLMSOFTWAREMicrosoftWindowsCurrentVersionSetupLogLevel entry. I
    >> > tried
    >> > changing this value to xFFFF in order to get more versbose information
    >> > in
    >> > the
    >> > setupapi.log file, but nothing help appeared in this file. In fact,
    >> > prior
    >> > to
    >> > starting the SP2 upgrade, the value of LogLevel was xFFFF. After
    >> > starting
    >> > the SP2 upgrade, LogLevel was changed to x200000000. This overrides my
    >> > xFFFF.
    >> >
    >> > I am at a loss, any help would be appreciated.
    >> >
    >> > Thanks.
    >> >
    >> > Steve
    >> >
    >> >
    >> ><!--colorc--><!--/colorc-->
    >>
    >> <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
     
    Jabez Gan [MVP], Dec 5, 2007
    #4
  6. SteveR

    SteveR Guest

    Re: Windows Server 2003 SP2 Fails - 'Access is Denied' (PLEASE HE

    Jabez,

    I rebooted in SAFE Mode so that I could rename the SoftwareDistribution
    folder. After renaming the folder, I rebooted my server in standard mode. I
    then went to Windows Update, had the service check for the latest updates, it
    detected Windows Server 2003 SP2. I downloaded it (i wanted to get a fresh
    copy). Then I went through the update process and it Failed again. :-(
    Bummer...

    Is there some type of security audit I can run that reset registry settings
    to the defaults (e.g., secedit)

    I tried including the log files but there is a little to the size of an
    email you can post. Is it possible I can email you the files? my email is
    steve.romankiw@gmail.com.

    Thanks.

    Steve

    PS. I appreciate the time and effort



    "Jabez Gan [MVP]" wrote:
    <!--coloro:blue--><span style="color:blue <!--/coloro-->
    > Hey Steve,
    >
    > Please stop the service Automatic update and rename the SoftwareDistribution
    > folder, and re-start the Automatic Update service.
    >
    > If it still fails, try rebootign to safe mode and see if you can do the
    > installation there... If it fails, post the latest 2 log files [​IMG]
    >
    > --
    > Jabez Gan
    > Microsoft MVP: Windows Server - File Storage
    > "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    > news:112A1681-E668-4C99-8C00-16998EA8ADB3@microsoft.com...<!--coloro:green--><span style="color:green <!--/coloro-->
    > > Jabez,
    > >
    > > i am running the sp2 update as a member of the local adminstrators group.
    > > I
    > > have even tried to run under the administrator username but this did not
    > > work
    > > either.
    > >
    > > I tried your suggestion of renaming SoftwareDistibution. Unforatunately,
    > > something had a lock on this folder. I checked permissions and
    > > administrators had full-access. So, I renamed each of the sub-folders
    > > within
    > > SD. For example, DataStore became DataStore_.
    > >
    > > This update still failed.
    > >
    > > This time I have a different error message.
    > >
    > > 1186.062: Starting process: C:WINNTsystem32rundll32.exe
    > > C:WINNTsystem32sysdm.cpl,EnableExecuteProtectionSupport
    > > 1188.172: Return Code = 0
    > > 1188.172: Num Ticks for Copying files : 491203
    > > 1188.172: Starting process: C:WINNTuddisp.exe install
    > > "c:22bc4df21616c092ee65fci386"
    > > 1189.172: Return Code = 0
    > > 1189.422: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
    > > ProductInstall.GlobalRegistryChanges.Install error: 0x5
    > > 1189.422: INF_REGISTRY Failed
    > > 1189.422: DoInstallation:DoRegistryUpdates failed
    > > 1211.406: Unregistration of sprecovr successful
    > > 1211.656: Access is denied.
    > > 1321.281: Message displayed to the user: Access is denied.
    > > 1321.281: User Input: OK
    > > 1321.312: Service Pack 2 installation did not complete.
    > >
    > > Select 'OK' to undo the changes that have been made.
    > > 1326.703: Message displayed to the user: Service Pack 2 installation did
    > > not
    > > complete.
    > >
    > > Select 'OK' to undo the changes that have been made.
    > > 1326.703: User Input: OK
    > > 1326.719: Starting process:
    > > C:WINNT$NtServicePackUninstall$spuninstspuninst.exe /~ -u -z
    > > 1873.047: Software Update Rollback has completed with return code 0xbc2.
    > > This rollback requires a reboot.
    > > 1873.047: Service Pack 2 installation did not complete.
    > >
    > >
    > > What can I do to get more information? I have read on the web that by
    > > setting the LogLevel to xFFFF you can get more detail information. All
    > > these
    > > tips referred to XP. This does not seem to work for WS 2003.
    > >
    > > Thanks again for your help.
    > >
    > > Steve
    > >
    > > "Jabez Gan [MVP]" wrote:
    > ><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
    > >> Hey Steve,
    > >>
    > >> Hmm... What permission does the user account has? Have you tried using
    > >> the
    > >> built in Administrator account to do the installation?
    > >>
    > >> Also try renaming the softwaredistribution folder to
    > >> softwaredistribution_
    > >> and re-run the installer...
    > >>
    > >> --
    > >> Jabez Gan
    > >> Microsoft MVP: Windows Server - File Storage
    > >> "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    > >> news:CC597F90-EC11-47CC-B7F1-974FC077C656@microsoft.com...
    > >> > Dear Community,
    > >> >
    > >> > I have search high and low for any anwswer to my Windows Server 2003
    > >> > SP2
    > >> > upgrade, but I have not been able to find an answer.
    > >> >
    > >> > I am trying to upgrade my server from RTM to SP2. Each time I try to
    > >> > apply
    > >> > SP2 it fails with 'Access is Denied'. Then the system rolls back its
    > >> > changes.
    > >> >
    > >> > I have reviewed the svcpack.log file. Here is a copy of the tail end
    > >> > of
    > >> > the
    > >> > file.
    > >> >
    > >> > 1030.390: Starting process: C:WINNTsystem32rundll32.exe
    > >> > C:WINNTsystem32sysdm.cpl,EnableExecuteProtectionSupport
    > >> > 1031.937: Return Code = 0
    > >> > 1031.937: Num Ticks for Copying files : 417797
    > >> > 1031.937: Starting process: C:WINNTuddisp.exe install
    > >> > "c:winntsoftwaredistributiondownload997d565a9b554014a4a76b1acff3b71di386"
    > >> > 1032.609: Return Code = 0
    > >> > 1032.953: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
    > >> > ProductInstall.GlobalRegistryChanges.Install error: 0x5
    > >> > 1032.953: INF_REGISTRY Failed
    > >> > 1032.953: DoInstallation:DoRegistryUpdates failed
    > >> > 1053.125: Unregistration of sprecovr successful
    > >> > 1053.359: Access is denied.
    > >> > 31416.718: Message displayed to the user: Access is denied.
    > >> > 31416.718: User Input: OK
    > >> > 31416.734: Service Pack 2 installation did not complete.
    > >> >
    > >> > Select 'OK' to undo the changes that have been made.
    > >> > 31417.390: Message displayed to the user: Service Pack 2 installation
    > >> > did
    > >> > not complete.
    > >> >
    > >> > Select 'OK' to undo the changes that have been made.
    > >> > 31417.390: User Input: OK
    > >> > 31417.390: Starting process:
    > >> > C:WINNT$NtServicePackUninstall$spuninstspuninst.exe /~ -u -z
    > >> > 31919.500: Software Update Rollback has completed with return code
    > >> > 0xbc2.
    > >> > This rollback requires a reboot.
    > >> > 31919.515: Service Pack 2 installation did not complete.
    > >> >
    > >> >
    > >> > As you can see, it is not very helpful.
    > >> >
    > >> > I then tried modifying the
    > >> > HKLMSOFTWAREMicrosoftWindowsCurrentVersionSetupLogLevel entry. I
    > >> > tried
    > >> > changing this value to xFFFF in order to get more versbose information
    > >> > in
    > >> > the
    > >> > setupapi.log file, but nothing help appeared in this file. In fact,
    > >> > prior
    > >> > to
    > >> > starting the SP2 upgrade, the value of LogLevel was xFFFF. After
    > >> > starting
    > >> > the SP2 upgrade, LogLevel was changed to x200000000. This overrides my
    > >> > xFFFF.
    > >> >
    > >> > I am at a loss, any help would be appreciated.
    > >> >
    > >> > Thanks.
    > >> >
    > >> > Steve
    > >> >
    > >> >
    > >> >
    > >>
    > >> <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
    >
    > <!--colorc--><!--/colorc-->
     
    SteveR, Dec 5, 2007
    #5
  7. Jabez Gan [MVP]

    Jabez Gan [MVP] Guest

    Re: Windows Server 2003 SP2 Fails - 'Access is Denied' (PLEASE HE

    Please zip the log file and email to me at mingteikg [ at ] mvps. org

    It could take some time before I respond back through email, so please be
    patient [​IMG]

    --
    Jabez Gan
    Microsoft MVP: Windows Server - File Storage
    "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    news:66B2B0AC-2E2A-4242-AABE-6A4A99AC727E@microsoft.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > Jabez,
    >
    > I rebooted in SAFE Mode so that I could rename the SoftwareDistribution
    > folder. After renaming the folder, I rebooted my server in standard mode.
    > I
    > then went to Windows Update, had the service check for the latest updates,
    > it
    > detected Windows Server 2003 SP2. I downloaded it (i wanted to get a
    > fresh
    > copy). Then I went through the update process and it Failed again. :-(
    > Bummer...
    >
    > Is there some type of security audit I can run that reset registry
    > settings
    > to the defaults (e.g., secedit)
    >
    > I tried including the log files but there is a little to the size of an
    > email you can post. Is it possible I can email you the files? my email
    > is
    > steve.romankiw@gmail.com.
    >
    > Thanks.
    >
    > Steve
    >
    > PS. I appreciate the time and effort
    >
    >
    >
    > "Jabez Gan [MVP]" wrote:
    ><!--coloro:green--><span style="color:green <!--/coloro-->
    >> Hey Steve,
    >>
    >> Please stop the service Automatic update and rename the
    >> SoftwareDistribution
    >> folder, and re-start the Automatic Update service.
    >>
    >> If it still fails, try rebootign to safe mode and see if you can do the
    >> installation there... If it fails, post the latest 2 log files [​IMG]
    >>
    >> --
    >> Jabez Gan
    >> Microsoft MVP: Windows Server - File Storage
    >> "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    >> news:112A1681-E668-4C99-8C00-16998EA8ADB3@microsoft.com...<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
    >> > Jabez,
    >> >
    >> > i am running the sp2 update as a member of the local adminstrators
    >> > group.
    >> > I
    >> > have even tried to run under the administrator username but this did
    >> > not
    >> > work
    >> > either.
    >> >
    >> > I tried your suggestion of renaming SoftwareDistibution.
    >> > Unforatunately,
    >> > something had a lock on this folder. I checked permissions and
    >> > administrators had full-access. So, I renamed each of the sub-folders
    >> > within
    >> > SD. For example, DataStore became DataStore_.
    >> >
    >> > This update still failed.
    >> >
    >> > This time I have a different error message.
    >> >
    >> > 1186.062: Starting process: C:WINNTsystem32rundll32.exe
    >> > C:WINNTsystem32sysdm.cpl,EnableExecuteProtectionSupport
    >> > 1188.172: Return Code = 0
    >> > 1188.172: Num Ticks for Copying files : 491203
    >> > 1188.172: Starting process: C:WINNTuddisp.exe install
    >> > "c:22bc4df21616c092ee65fci386"
    >> > 1189.172: Return Code = 0
    >> > 1189.422: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
    >> > ProductInstall.GlobalRegistryChanges.Install error: 0x5
    >> > 1189.422: INF_REGISTRY Failed
    >> > 1189.422: DoInstallation:DoRegistryUpdates failed
    >> > 1211.406: Unregistration of sprecovr successful
    >> > 1211.656: Access is denied.
    >> > 1321.281: Message displayed to the user: Access is denied.
    >> > 1321.281: User Input: OK
    >> > 1321.312: Service Pack 2 installation did not complete.
    >> >
    >> > Select 'OK' to undo the changes that have been made.
    >> > 1326.703: Message displayed to the user: Service Pack 2 installation
    >> > did
    >> > not
    >> > complete.
    >> >
    >> > Select 'OK' to undo the changes that have been made.
    >> > 1326.703: User Input: OK
    >> > 1326.719: Starting process:
    >> > C:WINNT$NtServicePackUninstall$spuninstspuninst.exe /~ -u -z
    >> > 1873.047: Software Update Rollback has completed with return code
    >> > 0xbc2.
    >> > This rollback requires a reboot.
    >> > 1873.047: Service Pack 2 installation did not complete.
    >> >
    >> >
    >> > What can I do to get more information? I have read on the web that by
    >> > setting the LogLevel to xFFFF you can get more detail information. All
    >> > these
    >> > tips referred to XP. This does not seem to work for WS 2003.
    >> >
    >> > Thanks again for your help.
    >> >
    >> > Steve
    >> >
    >> > "Jabez Gan [MVP]" wrote:
    >> >
    >> >> Hey Steve,
    >> >>
    >> >> Hmm... What permission does the user account has? Have you tried using
    >> >> the
    >> >> built in Administrator account to do the installation?
    >> >>
    >> >> Also try renaming the softwaredistribution folder to
    >> >> softwaredistribution_
    >> >> and re-run the installer...
    >> >>
    >> >> --
    >> >> Jabez Gan
    >> >> Microsoft MVP: Windows Server - File Storage
    >> >> "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    >> >> news:CC597F90-EC11-47CC-B7F1-974FC077C656@microsoft.com...
    >> >> > Dear Community,
    >> >> >
    >> >> > I have search high and low for any anwswer to my Windows Server 2003
    >> >> > SP2
    >> >> > upgrade, but I have not been able to find an answer.
    >> >> >
    >> >> > I am trying to upgrade my server from RTM to SP2. Each time I try
    >> >> > to
    >> >> > apply
    >> >> > SP2 it fails with 'Access is Denied'. Then the system rolls back
    >> >> > its
    >> >> > changes.
    >> >> >
    >> >> > I have reviewed the svcpack.log file. Here is a copy of the tail
    >> >> > end
    >> >> > of
    >> >> > the
    >> >> > file.
    >> >> >
    >> >> > 1030.390: Starting process: C:WINNTsystem32rundll32.exe
    >> >> > C:WINNTsystem32sysdm.cpl,EnableExecuteProtectionSupport
    >> >> > 1031.937: Return Code = 0
    >> >> > 1031.937: Num Ticks for Copying files : 417797
    >> >> > 1031.937: Starting process: C:WINNTuddisp.exe install
    >> >> > "c:winntsoftwaredistributiondownload997d565a9b554014a4a76b1acff3b71di386"
    >> >> > 1032.609: Return Code = 0
    >> >> > 1032.953: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
    >> >> > ProductInstall.GlobalRegistryChanges.Install error: 0x5
    >> >> > 1032.953: INF_REGISTRY Failed
    >> >> > 1032.953: DoInstallation:DoRegistryUpdates failed
    >> >> > 1053.125: Unregistration of sprecovr successful
    >> >> > 1053.359: Access is denied.
    >> >> > 31416.718: Message displayed to the user: Access is denied.
    >> >> > 31416.718: User Input: OK
    >> >> > 31416.734: Service Pack 2 installation did not complete.
    >> >> >
    >> >> > Select 'OK' to undo the changes that have been made.
    >> >> > 31417.390: Message displayed to the user: Service Pack 2
    >> >> > installation
    >> >> > did
    >> >> > not complete.
    >> >> >
    >> >> > Select 'OK' to undo the changes that have been made.
    >> >> > 31417.390: User Input: OK
    >> >> > 31417.390: Starting process:
    >> >> > C:WINNT$NtServicePackUninstall$spuninstspuninst.exe /~ -u -z
    >> >> > 31919.500: Software Update Rollback has completed with return code
    >> >> > 0xbc2.
    >> >> > This rollback requires a reboot.
    >> >> > 31919.515: Service Pack 2 installation did not complete.
    >> >> >
    >> >> >
    >> >> > As you can see, it is not very helpful.
    >> >> >
    >> >> > I then tried modifying the
    >> >> > HKLMSOFTWAREMicrosoftWindowsCurrentVersionSetupLogLevel entry.
    >> >> > I
    >> >> > tried
    >> >> > changing this value to xFFFF in order to get more versbose
    >> >> > information
    >> >> > in
    >> >> > the
    >> >> > setupapi.log file, but nothing help appeared in this file. In fact,
    >> >> > prior
    >> >> > to
    >> >> > starting the SP2 upgrade, the value of LogLevel was xFFFF. After
    >> >> > starting
    >> >> > the SP2 upgrade, LogLevel was changed to x200000000. This overrides
    >> >> > my
    >> >> > xFFFF.
    >> >> >
    >> >> > I am at a loss, any help would be appreciated.
    >> >> >
    >> >> > Thanks.
    >> >> >
    >> >> > Steve
    >> >> >
    >> >> >
    >> >> >
    >> >>
    >> >><!--colorc--><!--/colorc-->
    >>
    >> <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
     
    Jabez Gan [MVP], Dec 6, 2007
    #6
  8. SteveR

    SteveR Guest

    Re: Windows Server 2003 SP2 Fails - 'Access is Denied' (PLEASE HE

    Jabez.

    No problem. Which files do you want me to include?

    Thanks.

    Steve


    "Jabez Gan [MVP]" wrote:
    <!--coloro:blue--><span style="color:blue <!--/coloro-->
    > Please zip the log file and email to me at mingteikg [ at ] mvps. org
    >
    > It could take some time before I respond back through email, so please be
    > patient [​IMG]
    >
    > --
    > Jabez Gan
    > Microsoft MVP: Windows Server - File Storage
    > "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    > news:66B2B0AC-2E2A-4242-AABE-6A4A99AC727E@microsoft.com...<!--coloro:green--><span style="color:green <!--/coloro-->
    > > Jabez,
    > >
    > > I rebooted in SAFE Mode so that I could rename the SoftwareDistribution
    > > folder. After renaming the folder, I rebooted my server in standard mode.
    > > I
    > > then went to Windows Update, had the service check for the latest updates,
    > > it
    > > detected Windows Server 2003 SP2. I downloaded it (i wanted to get a
    > > fresh
    > > copy). Then I went through the update process and it Failed again. :-(
    > > Bummer...
    > >
    > > Is there some type of security audit I can run that reset registry
    > > settings
    > > to the defaults (e.g., secedit)
    > >
    > > I tried including the log files but there is a little to the size of an
    > > email you can post. Is it possible I can email you the files? my email
    > > is
    > > steve.romankiw@gmail.com.
    > >
    > > Thanks.
    > >
    > > Steve
    > >
    > > PS. I appreciate the time and effort
    > >
    > >
    > >
    > > "Jabez Gan [MVP]" wrote:
    > ><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
    > >> Hey Steve,
    > >>
    > >> Please stop the service Automatic update and rename the
    > >> SoftwareDistribution
    > >> folder, and re-start the Automatic Update service.
    > >>
    > >> If it still fails, try rebootign to safe mode and see if you can do the
    > >> installation there... If it fails, post the latest 2 log files [​IMG]
    > >>
    > >> --
    > >> Jabez Gan
    > >> Microsoft MVP: Windows Server - File Storage
    > >> "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    > >> news:112A1681-E668-4C99-8C00-16998EA8ADB3@microsoft.com...
    > >> > Jabez,
    > >> >
    > >> > i am running the sp2 update as a member of the local adminstrators
    > >> > group.
    > >> > I
    > >> > have even tried to run under the administrator username but this did
    > >> > not
    > >> > work
    > >> > either.
    > >> >
    > >> > I tried your suggestion of renaming SoftwareDistibution.
    > >> > Unforatunately,
    > >> > something had a lock on this folder. I checked permissions and
    > >> > administrators had full-access. So, I renamed each of the sub-folders
    > >> > within
    > >> > SD. For example, DataStore became DataStore_.
    > >> >
    > >> > This update still failed.
    > >> >
    > >> > This time I have a different error message.
    > >> >
    > >> > 1186.062: Starting process: C:WINNTsystem32rundll32.exe
    > >> > C:WINNTsystem32sysdm.cpl,EnableExecuteProtectionSupport
    > >> > 1188.172: Return Code = 0
    > >> > 1188.172: Num Ticks for Copying files : 491203
    > >> > 1188.172: Starting process: C:WINNTuddisp.exe install
    > >> > "c:22bc4df21616c092ee65fci386"
    > >> > 1189.172: Return Code = 0
    > >> > 1189.422: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
    > >> > ProductInstall.GlobalRegistryChanges.Install error: 0x5
    > >> > 1189.422: INF_REGISTRY Failed
    > >> > 1189.422: DoInstallation:DoRegistryUpdates failed
    > >> > 1211.406: Unregistration of sprecovr successful
    > >> > 1211.656: Access is denied.
    > >> > 1321.281: Message displayed to the user: Access is denied.
    > >> > 1321.281: User Input: OK
    > >> > 1321.312: Service Pack 2 installation did not complete.
    > >> >
    > >> > Select 'OK' to undo the changes that have been made.
    > >> > 1326.703: Message displayed to the user: Service Pack 2 installation
    > >> > did
    > >> > not
    > >> > complete.
    > >> >
    > >> > Select 'OK' to undo the changes that have been made.
    > >> > 1326.703: User Input: OK
    > >> > 1326.719: Starting process:
    > >> > C:WINNT$NtServicePackUninstall$spuninstspuninst.exe /~ -u -z
    > >> > 1873.047: Software Update Rollback has completed with return code
    > >> > 0xbc2.
    > >> > This rollback requires a reboot.
    > >> > 1873.047: Service Pack 2 installation did not complete.
    > >> >
    > >> >
    > >> > What can I do to get more information? I have read on the web that by
    > >> > setting the LogLevel to xFFFF you can get more detail information. All
    > >> > these
    > >> > tips referred to XP. This does not seem to work for WS 2003.
    > >> >
    > >> > Thanks again for your help.
    > >> >
    > >> > Steve
    > >> >
    > >> > "Jabez Gan [MVP]" wrote:
    > >> >
    > >> >> Hey Steve,
    > >> >>
    > >> >> Hmm... What permission does the user account has? Have you tried using
    > >> >> the
    > >> >> built in Administrator account to do the installation?
    > >> >>
    > >> >> Also try renaming the softwaredistribution folder to
    > >> >> softwaredistribution_
    > >> >> and re-run the installer...
    > >> >>
    > >> >> --
    > >> >> Jabez Gan
    > >> >> Microsoft MVP: Windows Server - File Storage
    > >> >> "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    > >> >> news:CC597F90-EC11-47CC-B7F1-974FC077C656@microsoft.com...
    > >> >> > Dear Community,
    > >> >> >
    > >> >> > I have search high and low for any anwswer to my Windows Server 2003
    > >> >> > SP2
    > >> >> > upgrade, but I have not been able to find an answer.
    > >> >> >
    > >> >> > I am trying to upgrade my server from RTM to SP2. Each time I try
    > >> >> > to
    > >> >> > apply
    > >> >> > SP2 it fails with 'Access is Denied'. Then the system rolls back
    > >> >> > its
    > >> >> > changes.
    > >> >> >
    > >> >> > I have reviewed the svcpack.log file. Here is a copy of the tail
    > >> >> > end
    > >> >> > of
    > >> >> > the
    > >> >> > file.
    > >> >> >
    > >> >> > 1030.390: Starting process: C:WINNTsystem32rundll32.exe
    > >> >> > C:WINNTsystem32sysdm.cpl,EnableExecuteProtectionSupport
    > >> >> > 1031.937: Return Code = 0
    > >> >> > 1031.937: Num Ticks for Copying files : 417797
    > >> >> > 1031.937: Starting process: C:WINNTuddisp.exe install
    > >> >> > "c:winntsoftwaredistributiondownload997d565a9b554014a4a76b1acff3b71di386"
    > >> >> > 1032.609: Return Code = 0
    > >> >> > 1032.953: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
    > >> >> > ProductInstall.GlobalRegistryChanges.Install error: 0x5
    > >> >> > 1032.953: INF_REGISTRY Failed
    > >> >> > 1032.953: DoInstallation:DoRegistryUpdates failed
    > >> >> > 1053.125: Unregistration of sprecovr successful
    > >> >> > 1053.359: Access is denied.
    > >> >> > 31416.718: Message displayed to the user: Access is denied.
    > >> >> > 31416.718: User Input: OK
    > >> >> > 31416.734: Service Pack 2 installation did not complete.
    > >> >> >
    > >> >> > Select 'OK' to undo the changes that have been made.
    > >> >> > 31417.390: Message displayed to the user: Service Pack 2
    > >> >> > installation
    > >> >> > did
    > >> >> > not complete.
    > >> >> >
    > >> >> > Select 'OK' to undo the changes that have been made.
    > >> >> > 31417.390: User Input: OK
    > >> >> > 31417.390: Starting process:
    > >> >> > C:WINNT$NtServicePackUninstall$spuninstspuninst.exe /~ -u -z
    > >> >> > 31919.500: Software Update Rollback has completed with return code
    > >> >> > 0xbc2.
    > >> >> > This rollback requires a reboot.
    > >> >> > 31919.515: Service Pack 2 installation did not complete.
    > >> >> >
    > >> >> >
    > >> >> > As you can see, it is not very helpful.
    > >> >> >
    > >> >> > I then tried modifying the
    > >> >> > HKLMSOFTWAREMicrosoftWindowsCurrentVersionSetupLogLevel entry.
    > >> >> > I
    > >> >> > tried
    > >> >> > changing this value to xFFFF in order to get more versbose
    > >> >> > information
    > >> >> > in
    > >> >> > the
    > >> >> > setupapi.log file, but nothing help appeared in this file. In fact,
    > >> >> > prior
    > >> >> > to
    > >> >> > starting the SP2 upgrade, the value of LogLevel was xFFFF. After
    > >> >> > starting
    > >> >> > the SP2 upgrade, LogLevel was changed to x200000000. This overrides
    > >> >> > my
    > >> >> > xFFFF.
    > >> >> >
    > >> >> > I am at a loss, any help would be appreciated.
    > >> >> >
    > >> >> > Thanks.
    > >> >> >
    > >> >> > Steve
    > >> >> >
    > >> >> >
    > >> >> >
    > >> >>
    > >> >>
    > >>
    > >> <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
    >
    > <!--colorc--><!--/colorc-->
     
    SteveR, Dec 6, 2007
    #7
  9. Jabez Gan [MVP]

    Jabez Gan [MVP] Guest

    Re: Windows Server 2003 SP2 Fails - 'Access is Denied' (PLEASE HE

    Just the latest log file and tell me how did you try to install the last
    time [​IMG]

    --
    Jabez Gan
    Microsoft MVP: Windows Server - File Storage
    "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    news:79413BBE-AE99-419D-929E-387CF42C5FEC@microsoft.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > Jabez.
    >
    > No problem. Which files do you want me to include?
    >
    > Thanks.
    >
    > Steve
    >
    >
    > "Jabez Gan [MVP]" wrote:
    ><!--coloro:green--><span style="color:green <!--/coloro-->
    >> Please zip the log file and email to me at mingteikg [ at ] mvps. org
    >>
    >> It could take some time before I respond back through email, so please be
    >> patient [​IMG]
    >>
    >> --
    >> Jabez Gan
    >> Microsoft MVP: Windows Server - File Storage
    >> "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    >> news:66B2B0AC-2E2A-4242-AABE-6A4A99AC727E@microsoft.com...<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
    >> > Jabez,
    >> >
    >> > I rebooted in SAFE Mode so that I could rename the SoftwareDistribution
    >> > folder. After renaming the folder, I rebooted my server in standard
    >> > mode.
    >> > I
    >> > then went to Windows Update, had the service check for the latest
    >> > updates,
    >> > it
    >> > detected Windows Server 2003 SP2. I downloaded it (i wanted to get a
    >> > fresh
    >> > copy). Then I went through the update process and it Failed again. :-(
    >> > Bummer...
    >> >
    >> > Is there some type of security audit I can run that reset registry
    >> > settings
    >> > to the defaults (e.g., secedit)
    >> >
    >> > I tried including the log files but there is a little to the size of an
    >> > email you can post. Is it possible I can email you the files? my
    >> > email
    >> > is
    >> > steve.romankiw@gmail.com.
    >> >
    >> > Thanks.
    >> >
    >> > Steve
    >> >
    >> > PS. I appreciate the time and effort
    >> >
    >> >
    >> >
    >> > "Jabez Gan [MVP]" wrote:
    >> >
    >> >> Hey Steve,
    >> >>
    >> >> Please stop the service Automatic update and rename the
    >> >> SoftwareDistribution
    >> >> folder, and re-start the Automatic Update service.
    >> >>
    >> >> If it still fails, try rebootign to safe mode and see if you can do
    >> >> the
    >> >> installation there... If it fails, post the latest 2 log files [​IMG]
    >> >>
    >> >> --
    >> >> Jabez Gan
    >> >> Microsoft MVP: Windows Server - File Storage
    >> >> "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    >> >> news:112A1681-E668-4C99-8C00-16998EA8ADB3@microsoft.com...
    >> >> > Jabez,
    >> >> >
    >> >> > i am running the sp2 update as a member of the local adminstrators
    >> >> > group.
    >> >> > I
    >> >> > have even tried to run under the administrator username but this did
    >> >> > not
    >> >> > work
    >> >> > either.
    >> >> >
    >> >> > I tried your suggestion of renaming SoftwareDistibution.
    >> >> > Unforatunately,
    >> >> > something had a lock on this folder. I checked permissions and
    >> >> > administrators had full-access. So, I renamed each of the
    >> >> > sub-folders
    >> >> > within
    >> >> > SD. For example, DataStore became DataStore_.
    >> >> >
    >> >> > This update still failed.
    >> >> >
    >> >> > This time I have a different error message.
    >> >> >
    >> >> > 1186.062: Starting process: C:WINNTsystem32rundll32.exe
    >> >> > C:WINNTsystem32sysdm.cpl,EnableExecuteProtectionSupport
    >> >> > 1188.172: Return Code = 0
    >> >> > 1188.172: Num Ticks for Copying files : 491203
    >> >> > 1188.172: Starting process: C:WINNTuddisp.exe install
    >> >> > "c:22bc4df21616c092ee65fci386"
    >> >> > 1189.172: Return Code = 0
    >> >> > 1189.422: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
    >> >> > ProductInstall.GlobalRegistryChanges.Install error: 0x5
    >> >> > 1189.422: INF_REGISTRY Failed
    >> >> > 1189.422: DoInstallation:DoRegistryUpdates failed
    >> >> > 1211.406: Unregistration of sprecovr successful
    >> >> > 1211.656: Access is denied.
    >> >> > 1321.281: Message displayed to the user: Access is denied.
    >> >> > 1321.281: User Input: OK
    >> >> > 1321.312: Service Pack 2 installation did not complete.
    >> >> >
    >> >> > Select 'OK' to undo the changes that have been made.
    >> >> > 1326.703: Message displayed to the user: Service Pack 2 installation
    >> >> > did
    >> >> > not
    >> >> > complete.
    >> >> >
    >> >> > Select 'OK' to undo the changes that have been made.
    >> >> > 1326.703: User Input: OK
    >> >> > 1326.719: Starting process:
    >> >> > C:WINNT$NtServicePackUninstall$spuninstspuninst.exe /~ -u -z
    >> >> > 1873.047: Software Update Rollback has completed with return code
    >> >> > 0xbc2.
    >> >> > This rollback requires a reboot.
    >> >> > 1873.047: Service Pack 2 installation did not complete.
    >> >> >
    >> >> >
    >> >> > What can I do to get more information? I have read on the web that
    >> >> > by
    >> >> > setting the LogLevel to xFFFF you can get more detail information.
    >> >> > All
    >> >> > these
    >> >> > tips referred to XP. This does not seem to work for WS 2003.
    >> >> >
    >> >> > Thanks again for your help.
    >> >> >
    >> >> > Steve
    >> >> >
    >> >> > "Jabez Gan [MVP]" wrote:
    >> >> >
    >> >> >> Hey Steve,
    >> >> >>
    >> >> >> Hmm... What permission does the user account has? Have you tried
    >> >> >> using
    >> >> >> the
    >> >> >> built in Administrator account to do the installation?
    >> >> >>
    >> >> >> Also try renaming the softwaredistribution folder to
    >> >> >> softwaredistribution_
    >> >> >> and re-run the installer...
    >> >> >>
    >> >> >> --
    >> >> >> Jabez Gan
    >> >> >> Microsoft MVP: Windows Server - File Storage
    >> >> >> "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    >> >> >> news:CC597F90-EC11-47CC-B7F1-974FC077C656@microsoft.com...
    >> >> >> > Dear Community,
    >> >> >> >
    >> >> >> > I have search high and low for any anwswer to my Windows Server
    >> >> >> > 2003
    >> >> >> > SP2
    >> >> >> > upgrade, but I have not been able to find an answer.
    >> >> >> >
    >> >> >> > I am trying to upgrade my server from RTM to SP2. Each time I
    >> >> >> > try
    >> >> >> > to
    >> >> >> > apply
    >> >> >> > SP2 it fails with 'Access is Denied'. Then the system rolls back
    >> >> >> > its
    >> >> >> > changes.
    >> >> >> >
    >> >> >> > I have reviewed the svcpack.log file. Here is a copy of the tail
    >> >> >> > end
    >> >> >> > of
    >> >> >> > the
    >> >> >> > file.
    >> >> >> >
    >> >> >> > 1030.390: Starting process: C:WINNTsystem32rundll32.exe
    >> >> >> > C:WINNTsystem32sysdm.cpl,EnableExecuteProtectionSupport
    >> >> >> > 1031.937: Return Code = 0
    >> >> >> > 1031.937: Num Ticks for Copying files : 417797
    >> >> >> > 1031.937: Starting process: C:WINNTuddisp.exe install
    >> >> >> > "c:winntsoftwaredistributiondownload997d565a9b554014a4a76b1acff3b71di386"
    >> >> >> > 1032.609: Return Code = 0
    >> >> >> > 1032.953: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
    >> >> >> > ProductInstall.GlobalRegistryChanges.Install error: 0x5
    >> >> >> > 1032.953: INF_REGISTRY Failed
    >> >> >> > 1032.953: DoInstallation:DoRegistryUpdates failed
    >> >> >> > 1053.125: Unregistration of sprecovr successful
    >> >> >> > 1053.359: Access is denied.
    >> >> >> > 31416.718: Message displayed to the user: Access is denied.
    >> >> >> > 31416.718: User Input: OK
    >> >> >> > 31416.734: Service Pack 2 installation did not complete.
    >> >> >> >
    >> >> >> > Select 'OK' to undo the changes that have been made.
    >> >> >> > 31417.390: Message displayed to the user: Service Pack 2
    >> >> >> > installation
    >> >> >> > did
    >> >> >> > not complete.
    >> >> >> >
    >> >> >> > Select 'OK' to undo the changes that have been made.
    >> >> >> > 31417.390: User Input: OK
    >> >> >> > 31417.390: Starting process:
    >> >> >> > C:WINNT$NtServicePackUninstall$spuninstspuninst.exe /~ -u -z
    >> >> >> > 31919.500: Software Update Rollback has completed with return
    >> >> >> > code
    >> >> >> > 0xbc2.
    >> >> >> > This rollback requires a reboot.
    >> >> >> > 31919.515: Service Pack 2 installation did not complete.
    >> >> >> >
    >> >> >> >
    >> >> >> > As you can see, it is not very helpful.
    >> >> >> >
    >> >> >> > I then tried modifying the
    >> >> >> > HKLMSOFTWAREMicrosoftWindowsCurrentVersionSetupLogLevel
    >> >> >> > entry.
    >> >> >> > I
    >> >> >> > tried
    >> >> >> > changing this value to xFFFF in order to get more versbose
    >> >> >> > information
    >> >> >> > in
    >> >> >> > the
    >> >> >> > setupapi.log file, but nothing help appeared in this file. In
    >> >> >> > fact,
    >> >> >> > prior
    >> >> >> > to
    >> >> >> > starting the SP2 upgrade, the value of LogLevel was xFFFF. After
    >> >> >> > starting
    >> >> >> > the SP2 upgrade, LogLevel was changed to x200000000. This
    >> >> >> > overrides
    >> >> >> > my
    >> >> >> > xFFFF.
    >> >> >> >
    >> >> >> > I am at a loss, any help would be appreciated.
    >> >> >> >
    >> >> >> > Thanks.
    >> >> >> >
    >> >> >> > Steve
    >> >> >> >
    >> >> >> >
    >> >> >> >
    >> >> >>
    >> >> >>
    >> >>
    >> >><!--colorc--><!--/colorc-->
    >>
    >> <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
     
    Jabez Gan [MVP], Dec 6, 2007
    #8
  10. Jabez Gan [MVP]

    Jabez Gan [MVP] Guest

    Re: Windows Server 2003 SP2 Fails - 'Access is Denied' (PLEASE HE

    Hi Steve,

    Seemed to me that one or more of your registry key do not have the
    permission to be modified by your current user.

    I havent try this program yet but, please backup your registry and use this
    registry fix software:

    Once done, try installign again.

    Since verbose logging has been reported that it doesn't work on Sp2, you
    might need to use a registry monitoring tool: Process monitor. Whle the
    setup is running, please run Process monitorto catch all registry read/write
    access. Filter out the process to only show update.exe (if you are running
    this file to isntall).

    Process monitor can be found at:


    For secedit, it is used to compare security templates. You can try that but
    it might not work - if the registry is corrupted and not caused by the any
    group policy security template.

    [​IMG]

    --
    Jabez Gan
    Microsoft MVP: Windows Server - File Storage
    "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    news:79413BBE-AE99-419D-929E-387CF42C5FEC@microsoft.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > Jabez.
    >
    > No problem. Which files do you want me to include?
    >
    > Thanks.
    >
    > Steve
    >
    >
    > "Jabez Gan [MVP]" wrote:
    ><!--coloro:green--><span style="color:green <!--/coloro-->
    >> Please zip the log file and email to me at mingteikg [ at ] mvps. org
    >>
    >> It could take some time before I respond back through email, so please be
    >> patient [​IMG]
    >>
    >> --
    >> Jabez Gan
    >> Microsoft MVP: Windows Server - File Storage
    >> "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    >> news:66B2B0AC-2E2A-4242-AABE-6A4A99AC727E@microsoft.com...<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
    >> > Jabez,
    >> >
    >> > I rebooted in SAFE Mode so that I could rename the SoftwareDistribution
    >> > folder. After renaming the folder, I rebooted my server in standard
    >> > mode.
    >> > I
    >> > then went to Windows Update, had the service check for the latest
    >> > updates,
    >> > it
    >> > detected Windows Server 2003 SP2. I downloaded it (i wanted to get a
    >> > fresh
    >> > copy). Then I went through the update process and it Failed again. :-(
    >> > Bummer...
    >> >
    >> > Is there some type of security audit I can run that reset registry
    >> > settings
    >> > to the defaults (e.g., secedit)
    >> >
    >> > I tried including the log files but there is a little to the size of an
    >> > email you can post. Is it possible I can email you the files? my
    >> > email
    >> > is
    >> >     steve.romankiw@gmail.com.
    >> >
    >> > Thanks.
    >> >
    >> > Steve
    >> >
    >> > PS. I appreciate the time and effort
    >> >
    >> >
    >> >
    >> > "Jabez Gan [MVP]" wrote:
    >> >
    >> >> Hey Steve,
    >> >>
    >> >> Please stop the service Automatic update and rename the
    >> >> SoftwareDistribution
    >> >> folder, and re-start the Automatic Update service.
    >> >>
    >> >> If it still fails, try rebootign to safe mode and see if you can do
    >> >> the
    >> >> installation there... If it fails, post the latest 2 log files [​IMG]
    >> >>
    >> >> --
    >> >> Jabez Gan
    >> >> Microsoft MVP: Windows Server - File Storage
    >> >> "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    >> >> news:112A1681-E668-4C99-8C00-16998EA8ADB3@microsoft.com...
    >> >> > Jabez,
    >> >> >
    >> >> > i am running the sp2 update as a member of the local adminstrators
    >> >> > group.
    >> >> > I
    >> >> > have even tried to run under the administrator username but this did
    >> >> > not
    >> >> > work
    >> >> > either.
    >> >> >
    >> >> > I tried your suggestion of renaming SoftwareDistibution.
    >> >> > Unforatunately,
    >> >> > something had a lock on this folder. I checked permissions and
    >> >> > administrators had full-access. So, I renamed each of the
    >> >> > sub-folders
    >> >> > within
    >> >> > SD. For example, DataStore became DataStore_.
    >> >> >
    >> >> > This update still failed.
    >> >> >
    >> >> > This time I have a different error message.
    >> >> >
    >> >> > 1186.062: Starting process: C:WINNTsystem32rundll32.exe
    >> >> > C:WINNTsystem32sysdm.cpl,EnableExecuteProtectionSupport
    >> >> > 1188.172: Return Code = 0
    >> >> > 1188.172: Num Ticks for Copying files : 491203
    >> >> > 1188.172: Starting process: C:WINNTuddisp.exe install
    >> >> > "c:22bc4df21616c092ee65fci386"
    >> >> > 1189.172: Return Code = 0
    >> >> > 1189.422: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
    >> >> > ProductInstall.GlobalRegistryChanges.Install error: 0x5
    >> >> > 1189.422: INF_REGISTRY Failed
    >> >> > 1189.422: DoInstallation:DoRegistryUpdates failed
    >> >> > 1211.406: Unregistration of sprecovr successful
    >> >> > 1211.656: Access is denied.
    >> >> > 1321.281: Message displayed to the user: Access is denied.
    >> >> > 1321.281: User Input: OK
    >> >> > 1321.312: Service Pack 2 installation did not complete.
    >> >> >
    >> >> > Select 'OK' to undo the changes that have been made.
    >> >> > 1326.703: Message displayed to the user: Service Pack 2 installation
    >> >> > did
    >> >> > not
    >> >> > complete.
    >> >> >
    >> >> > Select 'OK' to undo the changes that have been made.
    >> >> > 1326.703: User Input: OK
    >> >> > 1326.719: Starting process:
    >> >> > C:WINNT$NtServicePackUninstall$spuninstspuninst.exe /~ -u -z
    >> >> > 1873.047: Software Update Rollback has completed with return code
    >> >> > 0xbc2.
    >> >> > This rollback requires a reboot.
    >> >> > 1873.047: Service Pack 2 installation did not complete.
    >> >> >
    >> >> >
    >> >> > What can I do to get more information? I have read on the web that
    >> >> > by
    >> >> > setting the LogLevel to xFFFF you can get more detail information.
    >> >> > All
    >> >> > these
    >> >> > tips referred to XP. This does not seem to work for WS 2003.
    >> >> >
    >> >> > Thanks again for your help.
    >> >> >
    >> >> > Steve
    >> >> >
    >> >> > "Jabez Gan [MVP]" wrote:
    >> >> >
    >> >> >> Hey Steve,
    >> >> >>
    >> >> >> Hmm... What permission does the user account has? Have you tried
    >> >> >> using
    >> >> >> the
    >> >> >> built in Administrator account to do the installation?
    >> >> >>
    >> >> >> Also try renaming the softwaredistribution folder to
    >> >> >> softwaredistribution_
    >> >> >> and re-run the installer...
    >> >> >>
    >> >> >> --
    >> >> >> Jabez Gan
    >> >> >> Microsoft MVP: Windows Server - File Storage
    >> >> >> "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    >> >> >> news:CC597F90-EC11-47CC-B7F1-974FC077C656@microsoft.com...
    >> >> >> > Dear Community,
    >> >> >> >
    >> >> >> > I have search high and low for any anwswer to my Windows Server
    >> >> >> > 2003
    >> >> >> > SP2
    >> >> >> > upgrade, but I have not been able to find an answer.
    >> >> >> >
    >> >> >> > I am trying to upgrade my server from RTM to SP2. Each time I
    >> >> >> > try
    >> >> >> > to
    >> >> >> > apply
    >> >> >> > SP2 it fails with 'Access is Denied'. Then the system rolls back
    >> >> >> > its
    >> >> >> > changes.
    >> >> >> >
    >> >> >> > I have reviewed the svcpack.log file. Here is a copy of the tail
    >> >> >> > end
    >> >> >> > of
    >> >> >> > the
    >> >> >> > file.
    >> >> >> >
    >> >> >> > 1030.390: Starting process: C:WINNTsystem32rundll32.exe
    >> >> >> > C:WINNTsystem32sysdm.cpl,EnableExecuteProtectionSupport
    >> >> >> > 1031.937: Return Code = 0
    >> >> >> > 1031.937: Num Ticks for Copying files : 417797
    >> >> >> > 1031.937: Starting process: C:WINNTuddisp.exe install
    >> >> >> > "c:winntsoftwaredistributiondownload997d565a9b554014a4a76b1acff3b71di386"
    >> >> >> > 1032.609: Return Code = 0
    >> >> >> > 1032.953: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
    >> >> >> > ProductInstall.GlobalRegistryChanges.Install error: 0x5
    >> >> >> > 1032.953: INF_REGISTRY Failed
    >> >> >> > 1032.953: DoInstallation:DoRegistryUpdates failed
    >> >> >> > 1053.125: Unregistration of sprecovr successful
    >> >> >> > 1053.359: Access is denied.
    >> >> >> > 31416.718: Message displayed to the user: Access is denied.
    >> >> >> > 31416.718: User Input: OK
    >> >> >> > 31416.734: Service Pack 2 installation did not complete.
    >> >> >> >
    >> >> >> > Select 'OK' to undo the changes that have been made.
    >> >> >> > 31417.390: Message displayed to the user: Service Pack 2
    >> >> >> > installation
    >> >> >> > did
    >> >> >> > not complete.
    >> >> >> >
    >> >> >> > Select 'OK' to undo the changes that have been made.
    >> >> >> > 31417.390: User Input: OK
    >> >> >> > 31417.390: Starting process:
    >> >> >> > C:WINNT$NtServicePackUninstall$spuninstspuninst.exe /~ -u -z
    >> >> >> > 31919.500: Software Update Rollback has completed with return
    >> >> >> > code
    >> >> >> > 0xbc2.
    >> >> >> > This rollback requires a reboot.
    >> >> >> > 31919.515: Service Pack 2 installation did not complete.
    >> >> >> >
    >> >> >> >
    >> >> >> > As you can see, it is not very helpful.
    >> >> >> >
    >> >> >> > I then tried modifying the
    >> >> >> > HKLMSOFTWAREMicrosoftWindowsCurrentVersionSetupLogLevel
    >> >> >> > entry.
    >> >> >> > I
    >> >> >> > tried
    >> >> >> > changing this value to xFFFF in order to get more versbose
    >> >> >> > information
    >> >> >> > in
    >> >> >> > the
    >> >> >> > setupapi.log file, but nothing help appeared in this file. In
    >> >> >> > fact,
    >> >> >> > prior
    >> >> >> > to
    >> >> >> > starting the SP2 upgrade, the value of LogLevel was xFFFF. After
    >> >> >> > starting
    >> >> >> > the SP2 upgrade, LogLevel was changed to x200000000. This
    >> >> >> > overrides
    >> >> >> > my
    >> >> >> > xFFFF.
    >> >> >> >
    >> >> >> > I am at a loss, any help would be appreciated.
    >> >> >> >
    >> >> >> > Thanks.
    >> >> >> >
    >> >> >> > Steve
    >> >> >> >
    >> >> >> >
    >> >> >> >
    >> >> >>
    >> >> >>
    >> >>
    >> >><!--colorc--><!--/colorc-->
    >>
    >> <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
     
    Jabez Gan [MVP], Dec 6, 2007
    #9
  11. SteveR

    SteveR Guest

    Re: Windows Server 2003 SP2 Fails - 'Access is Denied' (PLEASE HE

    Jabez,

    Here is the latest update.

    As you suggested, I downloaded the freeRegistryFix program. I ended up
    purchasing the tool because the free version does not clean beyond a certain
    number of errors. I ran the utility a few times to clear out all of the
    irregularities in the registry. There were quite a few.

    I tried running the Sp2 update again and it failed again.

    I was not able to get the Process MOnitor running (it could not load the
    device driver). So I loaded the RegMon tool instead. I believe it will give
    the same info.

    I saved the log file. Below is the "tail -14 RegMon.log" of the log file.
    When the process name switches from update.exe:3908 to explorer.exe:2416,
    that is when the "Access is defined" message appears.

    178488 1433.25622559 update.exe:3908 OpenKey HKLM\System\CurrentControlSet\Control\ComputerName REPARSE
    178489 1433.25622559 update.exe:3908 OpenKey HKLM\SYSTEM\ControlSet001\Control\ComputerName SUCCESS
    178490 1433.25634766 update.exe:3908 OpenKey HKLM\SYSTEM\ControlSet001\Control\ComputerName\ActiveComputerName SUCCESS
    178491 1433.25634766 update.exe:3908 QueryValue HKLM\SYSTEM\ControlSet001\Control\ComputerName\ActiveComputerName\ComputerName SUCCESS "HOMER"
    178492 1433.25634766 update.exe:3908 CloseKey HKLM\SYSTEM\ControlSet001\Control\ComputerName\ActiveComputerName SUCCESS
    178493 1433.25646973 update.exe:3908 CloseKey HKLM\SYSTEM\ControlSet001\Control\ComputerName SUCCESS
    178494 1433.28466797 explorer.exe:2416 OpenKey HKCU\Software\Classes\Applications\update.exe NOT FOUND
    178495 1433.28479004 explorer.exe:2416 OpenKey HKCR\Applications\update.exe NOT FOUND
    178496 1433.28491211 explorer.exe:2416 QueryValue HKCU\Software\Microsoft\Windows\ShellNoRoam\MUICache\C:\WINNT\SoftwareDistribution\Download\997d565a9b554014a4a76b1acff3b71d\i386\update\update.exe SUCCESS "Windows
    Service Pack Setup"
    178497 1433.28527832 explorer.exe:2416 OpenKey HKCU\Software\Classes\Applications\update.exe NOT FOUND
    178498 1433.28527832 explorer.exe:2416 OpenKey HKCR\Applications\update.exe NOT FOUND
    178499 1433.28540039 explorer.exe:2416 QueryValue HKCU\Software\Microsoft\Windows\ShellNoRoam\MUICache\C:\WINNT\SoftwareDistribution\Download\997d565a9b554014a4a76b1acff3b71d\i386\update\update.exe SUCCESS "Windows
    Service Pack Setup"
    178500 1433.28662109 explorer.exe:2416 OpenKey HKCU\Software\Classes\Applications\update.exe NOT FOUND
    178501 1433.28662109 explorer.exe:2416 OpenKey HKCR\Applications\update.exe NOT FOUND

    Any thoughts?

    Steve

    "Jabez Gan [MVP]" wrote:
    <!--coloro:blue--><span style="color:blue <!--/coloro-->
    > Hi Steve,
    >
    > Seemed to me that one or more of your registry key do not have the
    > permission to be modified by your current user.
    >
    > I havent try this program yet but, please backup your registry and use this
    > registry fix software:
    >
    > Once done, try installign again.
    >
    > Since verbose logging has been reported that it doesn't work on Sp2, you
    > might need to use a registry monitoring tool: Process monitor. Whle the
    > setup is running, please run Process monitorto catch all registry read/write
    > access. Filter out the process to only show update.exe (if you are running
    > this file to isntall).
    >
    > Process monitor can be found at:
    >
    >
    > For secedit, it is used to compare security templates. You can try that but
    > it might not work - if the registry is corrupted and not caused by the any
    > group policy security template.
    >
    > [​IMG]
    >
    > --
    > Jabez Gan
    > Microsoft MVP: Windows Server - File Storage
    > "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    > news:79413BBE-AE99-419D-929E-387CF42C5FEC@microsoft.com...<!--coloro:green--><span style="color:green <!--/coloro-->
    > > Jabez.
    > >
    > > No problem. Which files do you want me to include?
    > >
    > > Thanks.
    > >
    > > Steve
    > >
    > >
    > > "Jabez Gan [MVP]" wrote:
    > ><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
    > >> Please zip the log file and email to me at mingteikg [ at ] mvps. org
    > >>
    > >> It could take some time before I respond back through email, so please be
    > >> patient [​IMG]
    > >>
    > >> --
    > >> Jabez Gan
    > >> Microsoft MVP: Windows Server - File Storage
    > >> "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    > >> news:66B2B0AC-2E2A-4242-AABE-6A4A99AC727E@microsoft.com...
    > >> > Jabez,
    > >> >
    > >> > I rebooted in SAFE Mode so that I could rename the SoftwareDistribution
    > >> > folder. After renaming the folder, I rebooted my server in standard
    > >> > mode.
    > >> > I
    > >> > then went to Windows Update, had the service check for the latest
    > >> > updates,
    > >> > it
    > >> > detected Windows Server 2003 SP2. I downloaded it (i wanted to get a
    > >> > fresh
    > >> > copy). Then I went through the update process and it Failed again. :-(
    > >> > Bummer...
    > >> >
    > >> > Is there some type of security audit I can run that reset registry
    > >> > settings
    > >> > to the defaults (e.g., secedit)
    > >> >
    > >> > I tried including the log files but there is a little to the size of an
    > >> > email you can post. Is it possible I can email you the files? my
    > >> > email
    > >> > is
    > >> >     steve.romankiw@gmail.com.
    > >> >
    > >> > Thanks.
    > >> >
    > >> > Steve
    > >> >
    > >> > PS. I appreciate the time and effort
    > >> >
    > >> >
    > >> >
    > >> > "Jabez Gan [MVP]" wrote:
    > >> >
    > >> >> Hey Steve,
    > >> >>
    > >> >> Please stop the service Automatic update and rename the
    > >> >> SoftwareDistribution
    > >> >> folder, and re-start the Automatic Update service.
    > >> >>
    > >> >> If it still fails, try rebootign to safe mode and see if you can do
    > >> >> the
    > >> >> installation there... If it fails, post the latest 2 log files [​IMG]
    > >> >>
    > >> >> --
    > >> >> Jabez Gan
    > >> >> Microsoft MVP: Windows Server - File Storage
    > >> >> "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    > >> >> news:112A1681-E668-4C99-8C00-16998EA8ADB3@microsoft.com...
    > >> >> > Jabez,
    > >> >> >
    > >> >> > i am running the sp2 update as a member of the local adminstrators
    > >> >> > group.
    > >> >> > I
    > >> >> > have even tried to run under the administrator username but this did
    > >> >> > not
    > >> >> > work
    > >> >> > either.
    > >> >> >
    > >> >> > I tried your suggestion of renaming SoftwareDistibution.
    > >> >> > Unforatunately,
    > >> >> > something had a lock on this folder. I checked permissions and
    > >> >> > administrators had full-access. So, I renamed each of the
    > >> >> > sub-folders
    > >> >> > within
    > >> >> > SD. For example, DataStore became DataStore_.
    > >> >> >
    > >> >> > This update still failed.
    > >> >> >
    > >> >> > This time I have a different error message.
    > >> >> >
    > >> >> > 1186.062: Starting process: C:WINNTsystem32rundll32.exe
    > >> >> > C:WINNTsystem32sysdm.cpl,EnableExecuteProtectionSupport
    > >> >> > 1188.172: Return Code = 0
    > >> >> > 1188.172: Num Ticks for Copying files : 491203
    > >> >> > 1188.172: Starting process: C:WINNTuddisp.exe install
    > >> >> > "c:22bc4df21616c092ee65fci386"
    > >> >> > 1189.172: Return Code = 0
    > >> >> > 1189.422: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
    > >> >> > ProductInstall.GlobalRegistryChanges.Install error: 0x5
    > >> >> > 1189.422: INF_REGISTRY Failed
    > >> >> > 1189.422: DoInstallation:DoRegistryUpdates failed
    > >> >> > 1211.406: Unregistration of sprecovr successful
    > >> >> > 1211.656: Access is denied.
    > >> >> > 1321.281: Message displayed to the user: Access is denied.
    > >> >> > 1321.281: User Input: OK
    > >> >> > 1321.312: Service Pack 2 installation did not complete.
    > >> >> >
    > >> >> > Select 'OK' to undo the changes that have been made.
    > >> >> > 1326.703: Message displayed to the user: Service Pack 2 installation
    > >> >> > did
    > >> >> > not
    > >> >> > complete.
    > >> >> >
    > >> >> > Select 'OK' to undo the changes that have been made.
    > >> >> > 1326.703: User Input: OK
    > >> >> > 1326.719: Starting process:
    > >> >> > C:WINNT$NtServicePackUninstall$spuninstspuninst.exe /~ -u -z
    > >> >> > 1873.047: Software Update Rollback has completed with return code
    > >> >> > 0xbc2.
    > >> >> > This rollback requires a reboot.
    > >> >> > 1873.047: Service Pack 2 installation did not complete.
    > >> >> >
    > >> >> >
    > >> >> > What can I do to get more information? I have read on the web that
    > >> >> > by
    > >> >> > setting the LogLevel to xFFFF you can get more detail information.
    > >> >> > All
    > >> >> > these
    > >> >> > tips referred to XP. This does not seem to work for WS 2003.
    > >> >> >
    > >> >> > Thanks again for your help.
    > >> >> >
    > >> >> > Steve
    > >> >> >
    > >> >> > "Jabez Gan [MVP]" wrote:
    > >> >> >
    > >> >> >> Hey Steve,
    > >> >> >>
    > >> >> >> Hmm... What permission does the user account has? Have you tried
    > >> >> >> using
    > >> >> >> the
    > >> >> >> built in Administrator account to do the installation?
    > >> >> >>
    > >> >> >> Also try renaming the softwaredistribution folder to
    > >> >> >> softwaredistribution_
    > >> >> >> and re-run the installer...
    > >> >> >>
    > >> >> >> --
    > >> >> >> Jabez Gan
    > >> >> >> Microsoft MVP: Windows Server - File Storage
    > >> >> >> "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    > >> >> >> news:CC597F90-EC11-47CC-B7F1-974FC077C656@microsoft.com...
    > >> >> >> > Dear Community,
    > >> >> >> >
    > >> >> >> > I have search high and low for any anwswer to my Windows Server
    > >> >> >> > 2003
    > >> >> >> > SP2
    > >> >> >> > upgrade, but I have not been able to find an answer.
    > >> >> >> >
    > >> >> >> > I am trying to upgrade my server from RTM to SP2. Each time I
    > >> >> >> > try
    > >> >> >> > to
    > >> >> >> > apply
    > >> >> >> > SP2 it fails with 'Access is Denied'. Then the system rolls back
    > >> >> >> > its
    > >> >> >> > changes.
    > >> >> >> >
    > >> >> >> > I have reviewed the svcpack.log file. Here is a copy of the tail
    > >> >> >> > end
    > >> >> >> > of
    > >> >> >> > the
    > >> >> >> > file.
    > >> >> >> >
    > >> >> >> > 1030.390: Starting process: C:WINNTsystem32rundll32.exe
    > >> >> >> > C:WINNTsystem32sysdm.cpl,EnableExecuteProtectionSupport
    > >> >> >> > 1031.937: Return Code = 0
    > >> >> >> > 1031.937: Num Ticks for Copying files : 417797
    > >> >> >> > 1031.937: Starting process: C:WINNTuddisp.exe install
    > >> >> >> > "c:winntsoftwaredistributiondownload997d565a9b554014a4a76b1acff3b71di386"
    > >> >> >> > 1032.609: Return Code = 0
    > >> >> >> > 1032.953: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
    > >> >> >> > ProductInstall.GlobalRegistryChanges.Install error: 0x5
    > >> >> >> > 1032.953: INF_REGISTRY Failed
    > >> >> >> > 1032.953: DoInstallation:DoRegistryUpdates failed
    > >> >> >> > 1053.125: Unregistration of sprecovr successful
    > >> >> >> > 1053.359: Access is denied.
    > >> >> >> > 31416.718: Message displayed to the user: Access is denied.
    > >> >> >> > 31416.718: User Input: OK
    > >> >> >> > 31416.734: Service Pack 2 installation did not complete.
    > >> >> >> >
    > >> >> >> > Select 'OK' to undo the changes that have been made.
    > >> >> >> > 31417.390: Message displayed to the user: Service Pack 2
    > >> >> >> > installation
    > >> >> >> > did
    > >> >> >> > not complete.
    > >> >> >> >
    > >> >> >> > Select 'OK' to undo the changes that have been made.
    > >> >> >> > 31417.390: User Input: OK
    > >> >> >> > 31417.390: Starting process:
    > >> >> >> > C:WINNT$NtServicePackUninstall$spuninstspuninst.exe /~ -u -z
    > >> >> >> > 31919.500: Software Update Rollback has completed with return
    > >> >> >> > code
    > >> >> >> > 0xbc2.
    > >> >> >> > This rollback requires a reboot.
    > >> >> >> > 31919.515: Service Pack 2 installation did not complete.
    > >> >> >> >
    > >> >> >> >
    > >> >> >> > As you can see, it is not very helpful.
    > >> >> >> >
    > >> >> >> > I then tried modifying the
    > >> >> >> > HKLMSOFTWAREMicrosoftWindowsCurrentVersionSetupLogLevel
    > >> >> >> > entry.
    > >> >> >> > I
    > >> >> >> > tried
    > >> >> >> > changing this value to xFFFF in order to get more versbose
    > >> >> >> > information
    > >> >> >> > in
    > >> >> >> > the
    > >> >> >> > setupapi.log file, but nothing help appeared in this file. In
    > >> >> >> > fact,
    > >> >> >> > prior
    > >> >> >> > to
    > >> >> >> > starting the SP2 upgrade, the value of LogLevel was xFFFF. After
    > >> >> >> > starting
    > >> >> >> > the SP2 upgrade, LogLevel was changed to x200000000. This
    > >> >> >> > overrides
    > >> >> >> > my
    > >> >> >> > xFFFF.
    > >> >> >> >
    > >> >> >> > I am at a loss, any help would be appreciated.
    > >> >> >> >
    > >> >> >> > Thanks.
    > >> >> >> >
    > >> >> >> > Steve
    > >> >> >> >
    > >> >> >> >
    > >> >> >> >
    > >> >> >>
    > >> >> >>
    > >> >>
    > >> >>
    > >>
    > >> <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
    > <!--colorc--><!--/colorc-->
     
    SteveR, Dec 8, 2007
    #10
  12. Jabez Gan [MVP]

    Jabez Gan [MVP] Guest

    Re: Windows Server 2003 SP2 Fails - 'Access is Denied' (PLEASE HE

    Hey Steve,

    Sorry to hear that it didn't work...

    Can you do a quick check of which process that is giving the access is
    denied? Im asking this because explorer.exe is showing NOT FOUND instead of
    ACCESS DENIED.

    Also, run the installer with /verbose /ER /log:%userprofile%\desktop

    It will force the installer to run with verbose and will show detailed error
    message. Have the file Zipped and send to my email again [​IMG]

    --
    Jabez Gan
    Microsoft MVP: Windows Server - File Storage
    "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    news:52C26417-4249-4197-9743-5DE85D5F101B@microsoft.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > Jabez,
    >
    > Here is the latest update.
    >
    > As you suggested, I downloaded the freeRegistryFix program. I ended up
    > purchasing the tool because the free version does not clean beyond a
    > certain
    > number of errors. I ran the utility a few times to clear out all of the
    > irregularities in the registry. There were quite a few.
    >
    > I tried running the Sp2 update again and it failed again.
    >
    > I was not able to get the Process MOnitor running (it could not load the
    > device driver). So I loaded the RegMon tool instead. I believe it will
    > give
    > the same info.
    >
    > I saved the log file. Below is the "tail -14 RegMon.log" of the log file.
    > When the process name switches from update.exe:3908 to explorer.exe:2416,
    > that is when the "Access is defined" message appears.
    >
    > 178488 1433.25622559 update.exe:3908 OpenKey
    > HKLMSystemCurrentControlSetControlComputerName REPARSE
    > 178489 1433.25622559 update.exe:3908 OpenKey
    > HKLMSYSTEMControlSet001ControlComputerName SUCCESS
    > 178490 1433.25634766 update.exe:3908 OpenKey
    > HKLMSYSTEMControlSet001ControlComputerNameActiveComputerName SUCCESS
    > 178491 1433.25634766 update.exe:3908 QueryValue
    > HKLMSYSTEMControlSet001ControlComputerNameActiveComputerNameComputerName
    > SUCCESS "HOMER"
    > 178492 1433.25634766 update.exe:3908 CloseKey
    > HKLMSYSTEMControlSet001ControlComputerNameActiveComputerName SUCCESS
    > 178493 1433.25646973 update.exe:3908 CloseKey
    > HKLMSYSTEMControlSet001ControlComputerName SUCCESS
    > 178494 1433.28466797 explorer.exe:2416 OpenKey
    > HKCUSoftwareClassesApplicationsupdate.exe NOT FOUND
    > 178495 1433.28479004 explorer.exe:2416 OpenKey
    > HKCRApplicationsupdate.exe NOT FOUND
    > 178496 1433.28491211 explorer.exe:2416 QueryValue
    > HKCUSoftwareMicrosoftWindowsShellNoRoamMUICacheC:WINNTSoftwareDistributionDownload997d565a9b554014a4a76b1acff3b71di386updateupdate.exe
    > SUCCESS "Windows
    > Service Pack Setup"
    > 178497 1433.28527832 explorer.exe:2416 OpenKey
    > HKCUSoftwareClassesApplicationsupdate.exe NOT FOUND
    > 178498 1433.28527832 explorer.exe:2416 OpenKey
    > HKCRApplicationsupdate.exe NOT FOUND
    > 178499 1433.28540039 explorer.exe:2416 QueryValue
    > HKCUSoftwareMicrosoftWindowsShellNoRoamMUICacheC:WINNTSoftwareDistributionDownload997d565a9b554014a4a76b1acff3b71di386updateupdate.exe
    > SUCCESS "Windows
    > Service Pack Setup"
    > 178500 1433.28662109 explorer.exe:2416 OpenKey
    > HKCUSoftwareClassesApplicationsupdate.exe NOT FOUND
    > 178501 1433.28662109 explorer.exe:2416 OpenKey
    > HKCRApplicationsupdate.exe NOT FOUND
    >
    > Any thoughts?
    >
    > Steve
    >
    > "Jabez Gan [MVP]" wrote:
    ><!--coloro:green--><span style="color:green <!--/coloro-->
    >> Hi Steve,
    >>
    >> Seemed to me that one or more of your registry key do not have the
    >> permission to be modified by your current user.
    >>
    >> I havent try this program yet but, please backup your registry and use
    >> this
    >> registry fix software:
    >>
    >> Once done, try installign again.
    >>
    >> Since verbose logging has been reported that it doesn't work on Sp2, you
    >> might need to use a registry monitoring tool: Process monitor. Whle the
    >> setup is running, please run Process monitorto catch all registry
    >> read/write
    >> access. Filter out the process to only show update.exe (if you are
    >> running
    >> this file to isntall).
    >>
    >> Process monitor can be found at:
    >>
    >>
    >> For secedit, it is used to compare security templates. You can try that
    >> but
    >> it might not work - if the registry is corrupted and not caused by the
    >> any
    >> group policy security template.
    >>
    >> [​IMG]
    >>
    >> --
    >> Jabez Gan
    >> Microsoft MVP: Windows Server - File Storage
    >> "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    >> news:79413BBE-AE99-419D-929E-387CF42C5FEC@microsoft.com...<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
    >> > Jabez.
    >> >
    >> > No problem. Which files do you want me to include?
    >> >
    >> > Thanks.
    >> >
    >> > Steve
    >> >
    >> >
    >> > "Jabez Gan [MVP]" wrote:
    >> >
    >> >> Please zip the log file and email to me at mingteikg [ at ] mvps. org
    >> >>
    >> >> It could take some time before I respond back through email, so please
    >> >> be
    >> >> patient [​IMG]
    >> >>
    >> >> --
    >> >> Jabez Gan
    >> >> Microsoft MVP: Windows Server - File Storage
    >> >> "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    >> >> news:66B2B0AC-2E2A-4242-AABE-6A4A99AC727E@microsoft.com...
    >> >> > Jabez,
    >> >> >
    >> >> > I rebooted in SAFE Mode so that I could rename the
    >> >> > SoftwareDistribution
    >> >> > folder. After renaming the folder, I rebooted my server in standard
    >> >> > mode.
    >> >> > I
    >> >> > then went to Windows Update, had the service check for the latest
    >> >> > updates,
    >> >> > it
    >> >> > detected Windows Server 2003 SP2. I downloaded it (i wanted to get
    >> >> > a
    >> >> > fresh
    >> >> > copy). Then I went through the update process and it Failed again.
    >> >> > :-(
    >> >> > Bummer...
    >> >> >
    >> >> > Is there some type of security audit I can run that reset registry
    >> >> > settings
    >> >> > to the defaults (e.g., secedit)
    >> >> >
    >> >> > I tried including the log files but there is a little to the size of
    >> >> > an
    >> >> > email you can post. Is it possible I can email you the files? my
    >> >> > email
    >> >> > is
    >> >> >     steve.romankiw@gmail.com.
    >> >> >
    >> >> > Thanks.
    >> >> >
    >> >> > Steve
    >> >> >
    >> >> > PS. I appreciate the time and effort
    >> >> >
    >> >> >
    >> >> >
    >> >> > "Jabez Gan [MVP]" wrote:
    >> >> >
    >> >> >> Hey Steve,
    >> >> >>
    >> >> >> Please stop the service Automatic update and rename the
    >> >> >> SoftwareDistribution
    >> >> >> folder, and re-start the Automatic Update service.
    >> >> >>
    >> >> >> If it still fails, try rebootign to safe mode and see if you can do
    >> >> >> the
    >> >> >> installation there... If it fails, post the latest 2 log files [​IMG]
    >> >> >>
    >> >> >> --
    >> >> >> Jabez Gan
    >> >> >> Microsoft MVP: Windows Server - File Storage
    >> >> >> "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    >> >> >> news:112A1681-E668-4C99-8C00-16998EA8ADB3@microsoft.com...
    >> >> >> > Jabez,
    >> >> >> >
    >> >> >> > i am running the sp2 update as a member of the local
    >> >> >> > adminstrators
    >> >> >> > group.
    >> >> >> > I
    >> >> >> > have even tried to run under the administrator username but this
    >> >> >> > did
    >> >> >> > not
    >> >> >> > work
    >> >> >> > either.
    >> >> >> >
    >> >> >> > I tried your suggestion of renaming SoftwareDistibution.
    >> >> >> > Unforatunately,
    >> >> >> > something had a lock on this folder. I checked permissions and
    >> >> >> > administrators had full-access. So, I renamed each of the
    >> >> >> > sub-folders
    >> >> >> > within
    >> >> >> > SD. For example, DataStore became DataStore_.
    >> >> >> >
    >> >> >> > This update still failed.
    >> >> >> >
    >> >> >> > This time I have a different error message.
    >> >> >> >
    >> >> >> > 1186.062: Starting process: C:WINNTsystem32rundll32.exe
    >> >> >> > C:WINNTsystem32sysdm.cpl,EnableExecuteProtectionSupport
    >> >> >> > 1188.172: Return Code = 0
    >> >> >> > 1188.172: Num Ticks for Copying files : 491203
    >> >> >> > 1188.172: Starting process: C:WINNTuddisp.exe install
    >> >> >> > "c:22bc4df21616c092ee65fci386"
    >> >> >> > 1189.172: Return Code = 0
    >> >> >> > 1189.422: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
    >> >> >> > ProductInstall.GlobalRegistryChanges.Install error: 0x5
    >> >> >> > 1189.422: INF_REGISTRY Failed
    >> >> >> > 1189.422: DoInstallation:DoRegistryUpdates failed
    >> >> >> > 1211.406: Unregistration of sprecovr successful
    >> >> >> > 1211.656: Access is denied.
    >> >> >> > 1321.281: Message displayed to the user: Access is denied.
    >> >> >> > 1321.281: User Input: OK
    >> >> >> > 1321.312: Service Pack 2 installation did not complete.
    >> >> >> >
    >> >> >> > Select 'OK' to undo the changes that have been made.
    >> >> >> > 1326.703: Message displayed to the user: Service Pack 2
    >> >> >> > installation
    >> >> >> > did
    >> >> >> > not
    >> >> >> > complete.
    >> >> >> >
    >> >> >> > Select 'OK' to undo the changes that have been made.
    >> >> >> > 1326.703: User Input: OK
    >> >> >> > 1326.719: Starting process:
    >> >> >> > C:WINNT$NtServicePackUninstall$spuninstspuninst.exe /~ -u -z
    >> >> >> > 1873.047: Software Update Rollback has completed with return code
    >> >> >> > 0xbc2.
    >> >> >> > This rollback requires a reboot.
    >> >> >> > 1873.047: Service Pack 2 installation did not complete.
    >> >> >> >
    >> >> >> >
    >> >> >> > What can I do to get more information? I have read on the web
    >> >> >> > that
    >> >> >> > by
    >> >> >> > setting the LogLevel to xFFFF you can get more detail
    >> >> >> > information.
    >> >> >> > All
    >> >> >> > these
    >> >> >> > tips referred to XP. This does not seem to work for WS 2003.
    >> >> >> >
    >> >> >> > Thanks again for your help.
    >> >> >> >
    >> >> >> > Steve
    >> >> >> >
    >> >> >> > "Jabez Gan [MVP]" wrote:
    >> >> >> >
    >> >> >> >> Hey Steve,
    >> >> >> >>
    >> >> >> >> Hmm... What permission does the user account has? Have you tried
    >> >> >> >> using
    >> >> >> >> the
    >> >> >> >> built in Administrator account to do the installation?
    >> >> >> >>
    >> >> >> >> Also try renaming the softwaredistribution folder to
    >> >> >> >> softwaredistribution_
    >> >> >> >> and re-run the installer...
    >> >> >> >>
    >> >> >> >> --
    >> >> >> >> Jabez Gan
    >> >> >> >> Microsoft MVP: Windows Server - File Storage
    >> >> >> >> "SteveR" <SteveR@discussions.microsoft.com> wrote in message
    >> >> >> >> news:CC597F90-EC11-47CC-B7F1-974FC077C656@microsoft.com...
    >> >> >> >> > Dear Community,
    >> >> >> >> >
    >> >> >> >> > I have search high and low for any anwswer to my Windows
    >> >> >> >> > Server
    >> >> >> >> > 2003
    >> >> >> >> > SP2
    >> >> >> >> > upgrade, but I have not been able to find an answer.
    >> >> >> >> >
    >> >> >> >> > I am trying to upgrade my server from RTM to SP2. Each time I
    >> >> >> >> > try
    >> >> >> >> > to
    >> >> >> >> > apply
    >> >> >> >> > SP2 it fails with 'Access is Denied'. Then the system rolls
    >> >> >> >> > back
    >> >> >> >> > its
    >> >> >> >> > changes.
    >> >> >> >> >
    >> >> >> >> > I have reviewed the svcpack.log file. Here is a copy of the
    >> >> >> >> > tail
    >> >> >> >> > end
    >> >> >> >> > of
    >> >> >> >> > the
    >> >> >> >> > file.
    >> >> >> >> >
    >> >> >> >> > 1030.390: Starting process: C:WINNTsystem32rundll32.exe
    >> >> >> >> > C:WINNTsystem32sysdm.cpl,EnableExecuteProtectionSupport
    >> >> >> >> > 1031.937: Return Code = 0
    >> >> >> >> > 1031.937: Num Ticks for Copying files : 417797
    >> >> >> >> > 1031.937: Starting process: C:WINNTuddisp.exe install
    >> >> >> >> > "c:winntsoftwaredistributiondownload997d565a9b554014a4a76b1acff3b71di386"
    >> >> >> >> > 1032.609: Return Code = 0
    >> >> >> >> > 1032.953: DoRegistryUpdates:UpdSpInstallFromInfSection Failed
    >> >> >> >> > for
    >> >> >> >> > ProductInstall.GlobalRegistryChanges.Install error: 0x5
    >> >> >> >> > 1032.953: INF_REGISTRY Failed
    >> >> >> >> > 1032.953: DoInstallation:DoRegistryUpdates failed
    >> >> >> >> > 1053.125: Unregistration of sprecovr successful
    >> >> >> >> > 1053.359: Access is denied.
    >> >> >> >> > 31416.718: Message displayed to the user: Access is denied.
    >> >> >> >> > 31416.718: User Input: OK
    >> >> >> >> > 31416.734: Service Pack 2 installation did not complete.
    >> >> >> >> >
    >> >> >> >> > Select 'OK' to undo the changes that have been made.
    >> >> >> >> > 31417.390: Message displayed to the user: Service Pack 2
    >> >> >> >> > installation
    >> >> >> >> > did
    >> >> >> >> > not complete.
    >> >> >> >> >
    >> >> >> >> > Select 'OK' to undo the changes that have been made.
    >> >> >> >> > 31417.390: User Input: OK
    >> >> >> >> > 31417.390: Starting process:
    >> >> >> >> > C:WINNT$NtServicePackUninstall$spuninstspuninst.exe
    >> >> >> >> > /~ -u -z
    >> >> >> >> > 31919.500: Software Update Rollback has completed with return
    >> >> >> >> > code
    >> >> >> >> > 0xbc2.
    >> >> >> >> > This rollback requires a reboot.
    >> >> >> >> > 31919.515: Service Pack 2 installation did not complete.
    >> >> >> >> >
    >> >> >> >> >
    >> >> >> >> > As you can see, it is not very helpful.
    >> >> >> >> >
    >> >> >> >> > I then tried modifying the
    >> >> >> >> > HKLMSOFTWAREMicrosoftWindowsCurrentVersionSetupLogLevel
    >> >> >> >> > entry.
    >> >> >> >> > I
    >> >> >> >> > tried
    >> >> >> >> > changing this value to xFFFF in order to get more versbose
    >> >> >> >> > information
    >> >> >> >> > in
    >> >> >> >> > the
    >> >> >> >> > setupapi.log file, but nothing help appeared in this file. In
    >> >> >> >> > fact,
    >> >> >> >> > prior
    >> >> >> >> > to
    >> >> >> >> > starting the SP2 upgrade, the value of LogLevel was xFFFF.
    >> >> >> >> > After
    >> >> >> >> > starting
    >> >> >> >> > the SP2 upgrade, LogLevel was changed to x200000000. This
    >> >> >> >> > overrides
    >> >> >> >> > my
    >> >> >> >> > xFFFF.
    >> >> >> >> >
    >> >> >> >> > I am at a loss, any help would be appreciated.
    >> >> >> >> >
    >> >> >> >> > Thanks.
    >> >> >> >> >
    >> >> >> >> > Steve
    >> >> >> >> >
    >> >> >> >> >
    >> >> >> >> >
    >> >> >> >>
    >> >> >> >>
    >> >> >>
    >> >> >>
    >> >>
    >> >><!--colorc--><!--/colorc-->
    >> <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
     
    Jabez Gan [MVP], Dec 9, 2007
    #11
  13. Alan Hardisty

    Alan Hardisty Guest

    Windows 2003 Server - SP2 Error Access Denied Message

    I had a similar problem (for the first time ever updating a customers server) and found the following microsoft KB article, which I followed and it resolved my problem.

    The KB article is KB873148 () and I completed the section below:

    Method 2: Reset your operating system back to the default settings

    To reset your operating system back to original installation default security settings, follow these steps:1. Click Start, click Run, type cmd, and then press ENTER.

    2. Type secedit /configure /cfg %windir%\repair\secsetup.inf /db secsetup.sdb /verbose, and then press ENTER.

    You receive a "Task is completed" message, and a warning message that something could not be done. You can safely ignore this message. For more information about this message, view the %windir%\Security\Logs\Scesrv.log file.

    SP2 happily installed after this.

    Hope it helps.

    Best wishes

    Alan


    EggHeadCafe - .NET Developer Portal of Choice
     
    Alan Hardisty, Dec 12, 2007
    #12
  14. Borland

    Borland Guest

    Hi,

    I have seen this problem and found out it was because the local
    administrator account was renamed, screwing with registry
    permissions...

    Thanks
    Borland IT


    --
    Borland
    ------------------------------------------------------------------------
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    View this thread:

     
    Borland, Jul 18, 2008
    #13
  15. methos04

    methos04 Guest

    It's your registry. The account your using to install the service pack
    doesn't have permission to certain keys. The long way to fix this is to
    enable verbose (microsoft has an article on how to do this) reinstall
    the pack, then read the logs and see which keys are failing. Then goto
    those keys highlight the key, right click select permissions and make
    sure the account your using has full rights.

    Or the easy way and fastest is to just open regedit, highlight every
    root key, select permissions and give your account full permissions to
    every hive. I did this and it worked. Once complete. undo what you
    did.

    good luck.

    E


    --
    methos04
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    methos04, Oct 9, 2009
    #14

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