[Solved] Windows 7 shutting down with blue screeen

Please help, my faithful home-built four year old dual-boot Windows 7/XP computer suddenly shuts down after a blue screen of death. I took out the video card to re-seat it, changed the router cord, and used the Windows 7 disk to look for problems but so far no help. I can boot into XP and no blue screen occurs.

There seems to be no certain amount of time but usually only a few minutes, sometimes less, and the BSD. I cannot get onto the internet with W7 but XP can surf the web. I generally don't use XP but thought I might want it for some older equipment I had at the time but no longer own.

There is no new equipment or software, but I had just updated Glarysoft utilities which seems unlikely to affect anything, but I've since deleted it while attempting to get the system working again. I also deleted Avira anti-virus just in case it was affecting the computer. Both of those programs had been installed for several months but never seemed to bother anything.

Also, when I took out the video card I noticed several small heatsinks had detached themselves from the video card, falling onto the mother board so I took them out. The video card is an ECS GeForce 9600 GT

http://www.newegg.com/Product/Product.aspx?Item=N82E16814134040

I used this card from a newer build, the problem computer is more of a backup and entertainment machine.

I'm attaching a screenshot of the BSD I took with my phone, maybe it can help?

Thanks for any help.

 

Hi Can you switch to onboard graphics?
If the heatsinks fell off that old card may well be your problem. That renders the Graphics card Kaput.

 

There is a hot fix from Microsoft for the 0x00000050 stop error.
Download to your desktop and execute from there.

https://support.microsoft.com/en-us/kb/2719594

 

I switched to the onboard graphics, something I didn't think about, but the problem is still there. On my working computer, the computer I'm using right now, I downloaded the hot fix, transferred it to a flash drive but the corrupt computer cannot stay on long enough to install it before crashing.

I discoed the main hard drive and connected a backup drive made by Casper a couple of weeks ago, using the onboard graphics W7 works and I can connect to the internet, things seem to be working alright, however, I am a bit skeptical about feeling all is well.

If the backup drive works but the original hard drive doesn't could it mean the original drive has bit the dust? Does this sound like a virus? I've been using Malwarebytes, SuperAntiSpyware, and Avira regularly.

Thank you for your help!

 

I tried to install it, but the computer won't stay running long enough to finish. When I run the unzipped file from the flash drive it begins checking the computer for updates and then the BSD stops everything, I attempted the fix several times.

I moved about two weeks ago, but the computer has been running just fine everyday until yesterday. I will check to make the memory is seated correctly, but I'm at a loss.

 

Hi if you now have the backup drive connected and running, put it through some real work and see how it goes. It does indeed sound like the original drive was faulty. If you have a means of connecting the original drive to a working computer, you can firstly check the contents of the original drive and if you can access everything OK, also you can run one of the manufacturers drive checking utilities.
Let us know the make of the drive so we can find the best one for you.

Nev.

 

The backup drive seems to be working alright, it's a WDC WC7500AADS-OOL5B1 ATA Device. I connected the original drive via a USB port and it appears to have all the information on it, it's a Seagate ST310005 28AS ATA. Another drive inside the computer and connected, but with nothing at all on it is a Toshiba DTOIACA300 ATA Device (I have no idea why it was even in there). The motherboard is a ECS Elitegroup A780GM-A Black series.

Something else that isn't quite right, the backup drive seems to have all the files and information but not all the desktop icons are associated with their programs, mainly music and pdf files. Also, I can't switch desktops by pulling the mouse to the left or right. I recall some time back I couldn't tell the difference between the original and the backup drives, that might have more to do with the backup than this problem, another reminder to always check the backup.

The computer is not Blue Screening on me with the backup drive as the main drive, it didn't Blue Screen while the original drive was connected via USB port. If I install the hotfix it will go to the good backup which is working fine.

I'm starting to go bonkers here trying to figure this thing, maybe I should just retire this system and order some new components keeping it a low budget backup, entertainment, and general use computer. I've put about 6 hours in it already.

 

Here's a thought, maybe now would be a good time to upgrade to Windows 10, not change any equipment? I understand all the files and programs remain and I can revert back within so many days.

 

Hi thanks for the information, if you wish to go further in checking the now suspect original drive, considering you tell us it is a Seagate drive, there are two types of diagnostics that can be performed on the drive, they are Seatools for DOS, which means burning a bootable disk and running the computer off that disk to check the drive, or Seatools for Windows which is an installable application and runs from within Windows, you just need to direct it to scan and diagnose the drive connected via USB.
The two downloads are on this page :-

http://www.seagate.com/gb/en/support/downloads/seatools/

Whichever you choose, be sure to read the associated guide to understand how to use the tool.

If the tools show that there is nothing wrong with the drive, then it has to be a software problem, either a corrupted operating system or some other problem with perhaps drivers or other software conflicts.

Nev.

 

A thought.
If you have the Hot Fix downloaded I can't see why installing in safe mode wouldn't work.
Disconnect from the internet and all Peripherals
If there is a serious driver conflict or the like that would cancel it out temp.
Maybe it wouldn't BSOD so quickly or not at all.
Worth a try I would think.

 

Alright, I will give that link a look to see if I can follow it well enough to do what it wants.

 

The computer runs fine in safe mode, but when I try to install the unzipped file a window pops up saying it can't run the program in safe mode. Thanks for the suggestion.

Just for the heck of it I booted the boned computer with my working computers' backup drive (different hardware in the working computer) and it behaved pretty much the same as it does with its own backup drive with the exception of loading drivers because of the difference between hardware and the Ultimate and Professional editions of W7. I'm still processing if that means anything or not, but it is interesting, no BSD either.

 

I believe I will just upgrade, how do these components look for a middle of the road computer? I will be installing W7 again.

http://www.amazon.com/gp/product/B0...rue&ref_=ox_sc_act_title_3&smid=ATVPDKIKX0DER

http://www.amazon.com/gp/product/B0...rue&ref_=ox_sc_act_title_2&smid=ATVPDKIKX0DER

http://www.amazon.com/gp/product/B0...rue&ref_=ox_sc_act_title_1&smid=ATVPDKIKX0DER

I will be using the same power supply and memory.

I always ask about components because others usually have more experience than myself. I do like AMD so would like to stay with them.

 

It's on the way.

 

Hi I have two of those ASUS Motherboards. Liked that board so much I bought a second one. Good choice.
I also have the FX6300 in one build. For normal processing it does the job.
Good Graphics card choice also for normal computing.
You have selected well for a midle of the road Computer performance.

 

Thanks for the confirmation on the components! I felt good about the choices, but a confirmation makes me feel better.

I felt upgrading from what I have would be the best bet and just leaving the problem behind would save me time which is worth a lot in $. The new stuff should be here in a couple of days. I will post back when it's done.

Thank you all for making this computer forum the best!

 

Alright, I was waiting for the new Ram, which came today, I bought Corsair which has always worked well for me.

I assembled the new unit, plugged it in and nothing! The fan spins on the power supply, video card , and cpu cooler but no beeps and nothing on the monitor.

What I noticed about this board, an ASUS M5A99FX PRO R2.0, it has a CPU red led, and it's staying lit constantly, indicating a problem with the CPU or motherboard. I've taken the motherboard out of the case and placed it on a piece of cardboard, plugged it in with only the CPU and CPU cooler installed and I still get the constant CPU red light. I also tried it with one stick of Ram but no change. I reseated the CPU, all the pins appear good, but still the CPU light is constantly lit.

Any ideas? I think I received a bad component but not sure how to decipher which, the CPU or motherboard. Thanks for any help.

I dread this kind of thing when receiving new components for a new build. Everything is from Amazon.com so I hope I can get some help through them if its necessary.

 

I would remove the CPU again and check the cpu pins with a magnifying glass. Did you apply the correct amount of heatsink paste?
Did you release the lever on the Mobo before trying to fit the CPU chip and then lock the little lever down again before fitting the heatsink?
Make sure you haven't any heatsink paste anywhere near the chip pins.
The chip only goes in one way and should fall into place with no pressure applied.
I need to ask these questions as I can't see what your doing.
I would download the manual for that board and it gives an excellent guide with images on how to corrrectly fit everything.
Page 56 illustrates the correct fitting the CPU chip.

http://images10.newegg.com/UploadFi...ce/ASUS/E7472_M5A99FX_PRO_R21401484751352.pdf