win2k8 how to install 32 and 64 bit printer drivers

Hi all,

We have a x64 Windows 2008 server with printer drivers installed for 64 bit
clients. I see instructions how to install the 32 bit counterpart that you
have to connect with a client and install from there. Seems kinda
convoluted but I followed the instructions regardless. I am using my
Windows 2008 32 bit computer to connect to the 64 bit server. I add the
printer then go into Properties and select Additional drivers under Sharing.
I try to check the x86 box but I get the error "Unable to install HP
LaserJKet 4250 PCL5, x86, Type 3 - User Mode driver. This operation is not
supported." I didn't think it was right that to install a printer driver
you have to use a completely different computer but I couldn't find any
direct instructions how to install both drivers. How do I accomplish this?

Thanks
Pete

 

I am assuming you are using the drivers included in Server 2008?


You do not have to use a 32 bit machine to install the 32 bit inbox drivers
but it is easier for most people since you will not be prompted for the
drivers.


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Peter Dickason" <n_o_s_p_a_mGuruPeter@AOL.COM> wrote in message
news:Og6VlcZzJHA.1716@TK2MSFTNGP03.phx.gbl...
> Hi all,
>
> We have a x64 Windows 2008 server with printer drivers installed for 64
> bit clients. I see instructions how to install the 32 bit counterpart
> that you have to connect with a client and install from there. Seems
> kinda convoluted but I followed the instructions regardless. I am using
> my Windows 2008 32 bit computer to connect to the 64 bit server. I add
> the printer then go into Properties and select Additional drivers under
> Sharing. I try to check the x86 box but I get the error "Unable to install
> HP LaserJKet 4250 PCL5, x86, Type 3 - User Mode driver. This operation is
> not supported." I didn't think it was right that to install a printer
> driver you have to use a completely different computer but I couldn't find
> any direct instructions how to install both drivers. How do I accomplish
> this?
>
> Thanks
> Pete
>

 

Hello Peter,

See here from another posting:

INSTALL additional drivers to 64 or 32bit systems.
--------------------------------------------------------------------------------
1). The driver names must match. HP Color LaserJet 9500 PCL6 driver is not
the same driver as HP Color LaserJet 9500 PCL 6. HP has figured this out
but I do know that they will release a Universal driver for a device on x64
just to have support. It will work for the device but it's not the same driver
as the HP Color LaserJet 3800.

2) Install the cross platform drivers for the print server OS. I know you
are looking for 32bit drivers for XP but install the 32bit drivers for Server
2003 or Server 2008. Most vendors have written install infs for a specific
operating system and quite frankly when we change things how drivers are
installed in the OS, those older infs cannot be used on the new OS.

3) Read the prompt for media dialogs. The first thing that is required is
the vendor inf, the next is the path to ntprint.inf of the OS architecture,
if unidrv.dll or pscript5.dll are in the same path great, if not , that's
the next path. If the driver inf is working correctly, the next path is the
first path for the driver files. If the driver files are in a different
directory, you will need to specify this path.
If you extract the complete file set to the same location, you can work
around the multiple prompts.
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1


This posting is provided "AS IS" with no warranties, and confers no rights.



Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.
** Please do NOT email, only reply to Newsgroups
** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm


> Hi all,
>
> We have a x64 Windows 2008 server with printer drivers installed for
> 64 bit clients. I see instructions how to install the 32 bit
> counterpart that you have to connect with a client and install from
> there. Seems kinda convoluted but I followed the instructions
> regardless. I am using my Windows 2008 32 bit computer to connect to
> the 64 bit server. I add the printer then go into Properties and
> select Additional drivers under Sharing. I try to check the x86 box
> but I get the error "Unable to install HP LaserJKet 4250 PCL5, x86,
> Type 3 - User Mode driver. This operation is not supported." I
> didn't think it was right that to install a printer driver you have to
> use a completely different computer but I couldn't find any direct
> instructions how to install both drivers. How do I accomplish this?
>
> Thanks
> Pete

 

> I am assuming you are using the drivers included in Server 2008?
>

Yes

>
> You do not have to use a 32 bit machine to install the 32 bit inbox
> drivers but it is easier for most people since you will not be prompted
> for the drivers.
>

That's what I was trying to do but I was not successful in finding or
installing the drivers from the Win2k8 x32 DVD. If I knew where they were
located on the DVD I could just enter that path when installing the 32bit
driver. How is that done?

thx
Pete

 

> --------------------------------------------------------------------------------
> 1). The driver names must match. HP Color LaserJet 9500 PCL6 driver is not
> the same driver as HP Color LaserJet 9500 PCL 6. HP has figured this out
> but I do know that they will release a Universal driver for a device on
> x64 just to have support. It will work for the device but it's not the
> same driver as the HP Color LaserJet 3800.

The drivers I'm trying to install are the native drivers. I haven't gotten
to the third party drivers yet. I want to get the process down first.

>
> 2) Install the cross platform drivers for the print server OS. I know you
> are looking for 32bit drivers for XP but install the 32bit drivers for
> Server 2003 or Server 2008. Most vendors have written install infs for a
> specific operating system and quite frankly when we change things how
> drivers are installed in the OS, those older infs cannot be used on the
> new OS.

How?


> 3) Read the prompt for media dialogs. The first thing that is required is
> the vendor inf, the next is the path to ntprint.inf of the OS
> architecture, if unidrv.dll or pscript5.dll are in the same path great, if
> not , that's the next path. If the driver inf is working correctly, the
> next path is the first path for the driver files. If the driver files are
> in a different directory, you will need to specify this path.

Where is the driver path on the Win2k8 DVD?

Thanks
Pete

 

Hello Peter,

Some printer drivers are not included in windows, you have to use the vendor
drivers. After installing windows all river files a re on the local machine,
so no need to add the installation disk, if windows doesn't find drivers
you have to use the original ones.

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.
** Please do NOT email, only reply to Newsgroups
** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm


>> ---------------------------------------------------------------------
>> -----------
>> 1). The driver names must match. HP Color LaserJet 9500 PCL6 driver
>> is not
>> the same driver as HP Color LaserJet 9500 PCL 6. HP has figured this
>> out
>> but I do know that they will release a Universal driver for a device
>> on
>> x64 just to have support. It will work for the device but it's not
>> the
>> same driver as the HP Color LaserJet 3800.
> The drivers I'm trying to install are the native drivers. I haven't
> gotten to the third party drivers yet. I want to get the process down
> first.
>
>> 2) Install the cross platform drivers for the print server OS. I know
>> you are looking for 32bit drivers for XP but install the 32bit
>> drivers for Server 2003 or Server 2008. Most vendors have written
>> install infs for a specific operating system and quite frankly when
>> we change things how drivers are installed in the OS, those older
>> infs cannot be used on the new OS.
>>
> How?
>
>> 3) Read the prompt for media dialogs. The first thing that is
>> required is the vendor inf, the next is the path to ntprint.inf of
>> the OS architecture, if unidrv.dll or pscript5.dll are in the same
>> path great, if not , that's the next path. If the driver inf is
>> working correctly, the next path is the first path for the driver
>> files. If the driver files are in a different directory, you will
>> need to specify this path.
>>
> Where is the driver path on the Win2k8 DVD?
>
> Thanks
> Pete

 

I don't understand. What do you mean I have to use the original ones?

I'm trying to install a HP LaserJet 4250 PCL 5 which I selected fron the
list of native drivers. It installs the 64 bit driver and I have a printer.
So I go to the Sharing tab of the printer and select "Additional Drivers..."
Then I place a check by "x86 Type 3 - User Mode" which it states for
installed as "No". I click OK and a dialog box comes up asking Please
provide a printer driver. I insert the Windows 2008 32-bit version DVD and
tell it to copy files from D:\ but it is not successful. I receive the
message "There is no printer driver for the requested environment at 'D:\'.
What am I doing wrong?

thx
Pete

 

Now I understand the issue.

The drivers are not included on the DVD in a format that the setup functions
can use. You must install the driver from a machine running 32bit Vista or
Server 2008. When the OS is installed, all the driver included in the OS
are staged to the driver store. These files are located in
\windows\system32\driverstore\filerepository. I normally share out this
directory for my x64 print servers. The print driver files are in the
prn??01.xxxxxxx directories (?? is a two letter abbreviation for the vendor,
HP CA, BR ....). You will also need to point to ntprintxxxx located in the
same path.

When using a 32bit Vista machine, the spooler will query the local driver
store for the files and you should never be prompted for a file location
since the files are sitting on the hard drive.





--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Peter Dickason" <n_o_s_p_a_mGuruPeter@AOL.COM> wrote in message
news:uqeQa7mzJHA.140@TK2MSFTNGP03.phx.gbl...
>I don't understand. What do you mean I have to use the original ones?
>
> I'm trying to install a HP LaserJet 4250 PCL 5 which I selected fron the
> list of native drivers. It installs the 64 bit driver and I have a
> printer. So I go to the Sharing tab of the printer and select "Additional
> Drivers..." Then I place a check by "x86 Type 3 - User Mode" which it
> states for installed as "No". I click OK and a dialog box comes up asking
> Please provide a printer driver. I insert the Windows 2008 32-bit version
> DVD and tell it to copy files from D:\ but it is not successful. I
> receive the message "There is no printer driver for the requested
> environment at 'D:\'. What am I doing wrong?
>
> thx
> Pete
>

 

most drivers for any kind of device are not included in flat file format on
the DVD

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Peter Dickason" <n_o_s_p_a_mGuruPeter@AOL.COM> wrote in message
news:eGBmEYkzJHA.1424@TK2MSFTNGP02.phx.gbl...
>
>> I am assuming you are using the drivers included in Server 2008?
>>
>
> Yes
>
>>
>> You do not have to use a 32 bit machine to install the 32 bit inbox
>> drivers but it is easier for most people since you will not be prompted
>> for the drivers.
>>
>
> That's what I was trying to do but I was not successful in finding or
> installing the drivers from the Win2k8 x32 DVD. If I knew where they were
> located on the DVD I could just enter that path when installing the 32bit
> driver. How is that done?
>
> thx
> Pete
>
>
>

 

Thanks. I have no vista computers so I will copy it from my x32 Windows
2008 server.

I have two problems now. First is this new convoluted explorer doesn't
provide me with the correct subdirectory format in the address bar. It just
brings up a bunch of nicey nicey junk which I cannot copy from and is
unusable. How do I correct the address bar to show the correct subdirectory
format.

Second problem I ran into because of the first problem. In the "Please
provide a printer driver" dialog box, I enter
\\ip.of.32bitserver\filerepository\ and click Browse. It only brings me
into the local computer's \SYSTEM32 directory. I could not get it to browse
that remote share. I'm guessing this is some sort of new security thing so
how do I get rid of that too?

> When using a 32bit Vista machine, the spooler will query the local driver
> store for the files and you should never be prompted for a file location
> since the files are sitting on the hard drive.
>

That's what I was trying to do originally but only with a 32 bit Win2k8
server. (see first post) I received the message "Unable to install HP
LaserJet 4250 PCL5, x86, Type 3 - User Mode driver. This operation is not
supported."


Thanks for all of your help.

Pete

 

Ok got around the second problem and was finally able to browse the remote
computer for the driver and got it installed. I didn't think I was typing
anything in wrong but must have. So now I'm happy.

But how do I revert back to the real address line in explorer? And how come
when I do a net use from the command prompt, that the drive does not show up
in exeplorer. I type in net use and the only mapped drive I see is the one
I mapped manually. Not all the ones I have mapped and can see from
Explorer? Is that a 64-bit thing, or a Windows 2008 thing? Is there any
way to fix that too? I can map a drive much faster with a command prompt
faster than I can through the wizard so that's my process of choice.

As you can tell this is our first Win2k8 experience.

thanks
Pete

 

It's why I actually like Server Core, most stuff is faster at the command
line. I am not expert for shell questions

That said check the Folder Options to change settings.

Start
Run
C:\ [ENTER]
<ALT>t
Folder Options


How many print queues on the server?

How many clients will be using the server?

How many print drivers do you have installed?


SP2 is out you need to be running this build. If you cannot due to company
policies there are at least 3 hotfixes you should apply to the print server.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Peter Dickason" <n_o_s_p_a_mGuruPeter@AOL.COM> wrote in message
news:O15gVTozJHA.5528@TK2MSFTNGP03.phx.gbl...
> Ok got around the second problem and was finally able to browse the remote
> computer for the driver and got it installed. I didn't think I was typing
> anything in wrong but must have. So now I'm happy.
>
> But how do I revert back to the real address line in explorer? And how
> come when I do a net use from the command prompt, that the drive does not
> show up in exeplorer. I type in net use and the only mapped drive I see
> is the one I mapped manually. Not all the ones I have mapped and can see
> from Explorer? Is that a 64-bit thing, or a Windows 2008 thing? Is there
> any way to fix that too? I can map a drive much faster with a command
> prompt faster than I can through the wizard so that's my process of
> choice.
>
> As you can tell this is our first Win2k8 experience.
>
> thanks
> Pete
>