VSS errors

I have a no of servers with Symantec Backup Exec and System Recovery Option
installed.
Both of these appear to have the option to choose the VSS service i.e either
SYmantec or MS providers.
I have recently installed Diskeeper Server2008 and the Application log is
filled with errors from the VSS and DK services. It appears that DK is
picking the Symantec provider (system default?) as that is the guid in the
event log entry and that cannot enumerate the VSS status of the disk DK is
defragging.
Vssadmin list writers shows everything is OK and NTbackup system state
recovery backups using VSS work fine.

Event Type: Error
Event Source: Diskeeper
Event Category: NoneEvent Type: Error
Event Source: VSS
Event Category: None
Event ID: 12293
Date: 13/05/2009
Time: 10:59:41
User: N/A
Computer: xxxxxxxx Description:
Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy
Provider {262b716e-bb23-41b5-aaef-e2c15e767167}. Routine details Cannot ask
provider {262b716e-bb23-41b5-aaef-e2c15e767167} if volume is snapshotted.
[0x80004005] [hr = 0x80004005].

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2d 20 43 6f 64 65 3a 20 - Code:
0008: 43 4f 52 43 4f 4f 52 43 CORCOORC
0010: 30 30 30 30 32 31 33 36 00002136
0018: 2d 20 43 61 6c 6c 3a 20 - Call:
0020: 43 4f 52 43 4f 4f 52 43 CORCOORC
0028: 30 30 30 30 32 30 33 37 00002037
0030: 2d 20 50 49 44 3a 20 20 - PID:
0038: 30 30 30 30 36 35 30 34 00006504
0040: 2d 20 54 49 44 3a 20 20 - TID:
0048: 30 30 30 30 35 35 36 38 00005568
0050: 2d 20 43 4d 44 3a 20 20 - CMD:
0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
0060: 57 53 5c 53 79 73 74 65 WS\Syste
0068: 6d 33 32 5c 76 73 73 76 m32\vssv
0070: 63 2e 65 78 65 20 20 20 c.exe
0078: 2d 20 55 73 65 72 3a 20 - User:
0080: 4e 54 20 41 55 54 48 4f NT AUTHO
0088: 52 49 54 59 5c 53 59 53 RITY\SYS
0090: 54 45 4d 20 20 20 20 20 TEM
0098: 2d 20 53 69 64 3a 20 20 - Sid:
00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18

Event ID: 6
Date: 13/05/2009
Time: 10:59:41
User: N/A
Computer:xxxxxxx Description:
Diskeeper Control Center - ERROR Unable to check the VSS Shadow Copy status
for volume L:\ .

 

One thing that has helped me with VSS problems on 3rd party backup solutions
is to install KB940349-v3, which is the current VSS hotfix rollup, which
should get installed by AU. KB934016 is COM+ rollup 12, which is not public.
We use Tivoli Storage Manager and IBM considers even the non-public rollup
as a requirement.

"gjb" wrote:

> I have a no of servers with Symantec Backup Exec and System Recovery Option
> installed.
> Both of these appear to have the option to choose the VSS service i.e either
> SYmantec or MS providers.
> I have recently installed Diskeeper Server2008 and the Application log is
> filled with errors from the VSS and DK services. It appears that DK is
> picking the Symantec provider (system default?) as that is the guid in the
> event log entry and that cannot enumerate the VSS status of the disk DK is
> defragging.
> Vssadmin list writers shows everything is OK and NTbackup system state
> recovery backups using VSS work fine.
>
> Event Type: Error
> Event Source: Diskeeper
> Event Category: NoneEvent Type: Error
> Event Source: VSS
> Event Category: None
> Event ID: 12293
> Date: 13/05/2009
> Time: 10:59:41
> User: N/A
> Computer: xxxxxxxx Description:
> Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy
> Provider {262b716e-bb23-41b5-aaef-e2c15e767167}. Routine details Cannot ask
> provider {262b716e-bb23-41b5-aaef-e2c15e767167} if volume is snapshotted.
> [0x80004005] [hr = 0x80004005].
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 2d 20 43 6f 64 65 3a 20 - Code:
> 0008: 43 4f 52 43 4f 4f 52 43 CORCOORC
> 0010: 30 30 30 30 32 31 33 36 00002136
> 0018: 2d 20 43 61 6c 6c 3a 20 - Call:
> 0020: 43 4f 52 43 4f 4f 52 43 CORCOORC
> 0028: 30 30 30 30 32 30 33 37 00002037
> 0030: 2d 20 50 49 44 3a 20 20 - PID:
> 0038: 30 30 30 30 36 35 30 34 00006504
> 0040: 2d 20 54 49 44 3a 20 20 - TID:
> 0048: 30 30 30 30 35 35 36 38 00005568
> 0050: 2d 20 43 4d 44 3a 20 20 - CMD:
> 0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
> 0060: 57 53 5c 53 79 73 74 65 WS\Syste
> 0068: 6d 33 32 5c 76 73 73 76 m32\vssv
> 0070: 63 2e 65 78 65 20 20 20 c.exe
> 0078: 2d 20 55 73 65 72 3a 20 - User:
> 0080: 4e 54 20 41 55 54 48 4f NT AUTHO
> 0088: 52 49 54 59 5c 53 59 53 RITY\SYS
> 0090: 54 45 4d 20 20 20 20 20 TEM
> 0098: 2d 20 53 69 64 3a 20 20 - Sid:
> 00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18
>
> Event ID: 6
> Date: 13/05/2009
> Time: 10:59:41
> User: N/A
> Computer:xxxxxxx Description:
> Diskeeper Control Center - ERROR Unable to check the VSS Shadow Copy status
> for volume L:\ .
>
>
>