Vista - Windows Firewall blocks Windows Update

Hi,
My Father In laws PC hasn't been getting windows updates since christmas.
After investigation I have found that disabling Windows Firewall solves the
problem. (turn it on and I can't get updates, turn it off and updates start
working again).
If I look in Update Log I can see errors;
0x8024402c & 80072ee7.
but none of the pages I found seem to rectify the error.
Don't want firewall off as a permanent solution. What exception is needed to
allow windows update? I can only assume father in law clicked "block" at some
point but I have no idea how to undo.
Regards,
Cameron.

 

This suggests a third-party firewall is installed. If so, you only want one
(1) firewall enabled at any given time.

Camsaway wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Hi,
> My Father In laws PC hasn't been getting windows updates since christmas.
> After investigation I have found that disabling Windows Firewall solves
> the
> problem. (turn it on and I can't get updates, turn it off and updates
> start
> working again).
> If I look in Update Log I can see errors;
> 0x8024402c & 80072ee7.
> but none of the pages I found seem to rectify the error.
> Don't want firewall off as a permanent solution. What exception is needed
> to
> allow windows update? I can only assume father in law clicked "block" at
> some point but I have no idea how to undo.
> Regards,
> Cameron. <!--colorc--><!--/colorc-->

 

no 3PT F/W. Any ideas? Anyway to see what windows F/W is doing with the
requests? How do I see what has been selected as "Block" in Win Firewall?

"PA Bear [MS MVP]" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> This suggests a third-party firewall is installed. If so, you only want one
> (1) firewall enabled at any given time.
>
> Camsaway wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
> > Hi,
> > My Father In laws PC hasn't been getting windows updates since christmas.
> > After investigation I have found that disabling Windows Firewall solves
> > the
> > problem. (turn it on and I can't get updates, turn it off and updates
> > start
> > working again).
> > If I look in Update Log I can see errors;
> > 0x8024402c & 80072ee7.
> > but none of the pages I found seem to rectify the error.
> > Don't want firewall off as a permanent solution. What exception is needed
> > to
> > allow windows update? I can only assume father in law clicked "block" at
> > some point but I have no idea how to undo.
> > Regards,
> > Cameron. <!--colorc--><!--/colorc-->
>
> <!--colorc--><!--/colorc-->

 

First, please make certain that Automatic Updates is enabled (cf.
).

With its default settings, Windows Firewall should *not* be interfering
here. To restore the defaults, click on/open Start | Control Panel |
Security | Windows Firewall | Allow a program through Windows Firewall |
Advanced (tab): click on the Restore Defaults button here, OK your way out &
test.

What anti-virus application or security suite is installed and is the
subscription current?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when the computer was
purchased)?

Additional references:

Understanding Windows Firewall settings


Allow a program to communicate through Windows Firewall


Firewall: frequently asked questions

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Camsaway wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> no 3PT F/W. Any ideas? Anyway to see what windows F/W is doing with the
> requests? How do I see what has been selected as "Block" in Win Firewall?
>
> "PA Bear [MS MVP]" wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
>> This suggests a third-party firewall is installed. If so, you only want
>> one (1) firewall enabled at any given time.
>>
>> Camsaway wrote:<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>>> Hi,
>>> My Father In laws PC hasn't been getting windows updates since
>>> christmas.
>>> After investigation I have found that disabling Windows Firewall solves
>>> the
>>> problem. (turn it on and I can't get updates, turn it off and updates
>>> start
>>> working again).
>>> If I look in Update Log I can see errors;
>>> 0x8024402c & 80072ee7.
>>> but none of the pages I found seem to rectify the error.
>>> Don't want firewall off as a permanent solution. What exception is
>>> needed
>>> to
>>> allow windows update? I can only assume father in law clicked "block" at
>>> some point but I have no idea how to undo.
>>> Regards,
>>> Cameron. <!--colorc--><!--/colorc--><!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->

 

Thanks. Will check all that when I'm there again in a couple of days.

PC did have Norton pre-installed but we removed that. AVAST anti-virus is
running. Nothing else.

NOTE: Everything was working fine through Oct, Nov, Dec - According to
winupdate it started failed on 27-Dec so somethign must have changed at that
point.

Will get back to you.
Cam.

=====================

"PA Bear [MS MVP]" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> First, please make certain that Automatic Updates is enabled (cf.
> ).
>
> With its default settings, Windows Firewall should *not* be interfering
> here. To restore the defaults, click on/open Start | Control Panel |
> Security | Windows Firewall | Allow a program through Windows Firewall |
> Advanced (tab): click on the Restore Defaults button here, OK your way out &
> test.
>
> What anti-virus application or security suite is installed and is the
> subscription current?
>
> Has a Norton or McAfee application ever been installed on this machine
> (e.g., a free-trial version that came preinstalled when the computer was
> purchased)?
>
> Additional references:
>
> Understanding Windows Firewall settings
>
>
> Allow a program to communicate through Windows Firewall
>
>
> Firewall: frequently asked questions
>
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> Camsaway wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
> > no 3PT F/W. Any ideas? Anyway to see what windows F/W is doing with the
> > requests? How do I see what has been selected as "Block" in Win Firewall?
> >
> > "PA Bear [MS MVP]" wrote:<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
> >> This suggests a third-party firewall is installed. If so, you only want
> >> one (1) firewall enabled at any given time.
> >>
> >> Camsaway wrote:
> >>> Hi,
> >>> My Father In laws PC hasn't been getting windows updates since
> >>> christmas.
> >>> After investigation I have found that disabling Windows Firewall solves
> >>> the
> >>> problem. (turn it on and I can't get updates, turn it off and updates
> >>> start
> >>> working again).
> >>> If I look in Update Log I can see errors;
> >>> 0x8024402c & 80072ee7.
> >>> but none of the pages I found seem to rectify the error.
> >>> Don't want firewall off as a permanent solution. What exception is
> >>> needed
> >>> to
> >>> allow windows update? I can only assume father in law clicked "block" at
> >>> some point but I have no idea how to undo.
> >>> Regards,
> >>> Cameron. <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
>
> <!--colorc--><!--/colorc-->

 

> PC did have Norton pre-installed but we removed that. AVAST anti-virus is<!--coloro:blue--><span style="color:blue <!--/coloro-->
> running. Nothing else.<!--colorc--><!--/colorc-->

1. Uninstall any remaining Norton software (including LiveUpdate and any
Norton Add-ons) via Control Panel | Programs | Uninstall a program (or
Control Panel | Programs and Features, if using Classic view).

2. Download the Norton Removal Tool to your desktop:


3. Right-click on the saved download and select Run as Administrator.

4. Reboot.
--
~PA Bear


Camsaway wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Thanks. Will check all that when I'm there again in a couple of days.
>
> PC did have Norton pre-installed but we removed that. AVAST anti-virus is
> running. Nothing else.
>
> NOTE: Everything was working fine through Oct, Nov, Dec - According to
> winupdate it started failed on 27-Dec so somethign must have changed at
> that
> point.
>
> Will get back to you.
> Cam.
>
> =====================
>
> "PA Bear [MS MVP]" wrote:
><!--coloro:green--><span style="color:green <!--/coloro-->
>> First, please make certain that Automatic Updates is enabled (cf.
>> ).
>>
>> With its default settings, Windows Firewall should *not* be interfering
>> here. To restore the defaults, click on/open Start | Control Panel |
>> Security | Windows Firewall | Allow a program through Windows Firewall |
>> Advanced (tab): click on the Restore Defaults button here, OK your way
>> out
>> & test.
>>
>> What anti-virus application or security suite is installed and is the
>> subscription current?
>>
>> Has a Norton or McAfee application ever been installed on this machine
>> (e.g., a free-trial version that came preinstalled when the computer was
>> purchased)?
>>
>> Additional references:
>>
>> Understanding Windows Firewall settings
>>
>>
>> Allow a program to communicate through Windows Firewall
>>
>>
>> Firewall: frequently asked questions
>>
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> Camsaway wrote:<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>>> no 3PT F/W. Any ideas? Anyway to see what windows F/W is doing with the
>>> requests? How do I see what has been selected as "Block" in Win
>>> Firewall?
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> This suggests a third-party firewall is installed. If so, you only
>>>> want
>>>> one (1) firewall enabled at any given time.
>>>>
>>>> Camsaway wrote:
>>>>> Hi,
>>>>> My Father In laws PC hasn't been getting windows updates since
>>>>> christmas.
>>>>> After investigation I have found that disabling Windows Firewall
>>>>> solves
>>>>> the
>>>>> problem. (turn it on and I can't get updates, turn it off and updates
>>>>> start
>>>>> working again).
>>>>> If I look in Update Log I can see errors;
>>>>> 0x8024402c & 80072ee7.
>>>>> but none of the pages I found seem to rectify the error.
>>>>> Don't want firewall off as a permanent solution. What exception is
>>>>> needed
>>>>> to
>>>>> allow windows update? I can only assume father in law clicked "block"
>>>>> at
>>>>> some point but I have no idea how to undo.
>>>>> Regards,
>>>>> Cameron. <!--colorc--><!--/colorc--><!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->

 

I have exactly the same problem.

I did a clean build of Vista Home Premium on top of an old XP machine
(custom ew install rather than upgrade).

Windows Activation, Windows Genuine Validation, and Windows Update are all
blocked by Windows Firewall.

There is no other AV or Firewall software on the machine (although the
previous build did have) and the only way that I can check for updates is to
turn off Windows Firewall.

Any ideas?


"PA Bear [MS MVP]" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro--><!--coloro:green--><span style="color:green <!--/coloro-->
> > PC did have Norton pre-installed but we removed that. AVAST anti-virus is
> > running. Nothing else.<!--colorc--><!--/colorc-->
>
> 1. Uninstall any remaining Norton software (including LiveUpdate and any
> Norton Add-ons) via Control Panel | Programs | Uninstall a program (or
> Control Panel | Programs and Features, if using Classic view).
>
> 2. Download the Norton Removal Tool to your desktop:
>
>
> 3. Right-click on the saved download and select Run as Administrator.
>
> 4. Reboot.
> --
> ~PA Bear
>
>
> Camsaway wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
> > Thanks. Will check all that when I'm there again in a couple of days.
> >
> > PC did have Norton pre-installed but we removed that. AVAST anti-virus is
> > running. Nothing else.
> >
> > NOTE: Everything was working fine through Oct, Nov, Dec - According to
> > winupdate it started failed on 27-Dec so somethign must have changed at
> > that
> > point.
> >
> > Will get back to you.
> > Cam.
> >
> > =====================
> >
> > "PA Bear [MS MVP]" wrote:
> ><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
> >> First, please make certain that Automatic Updates is enabled (cf.
> >> ).
> >>
> >> With its default settings, Windows Firewall should *not* be interfering
> >> here. To restore the defaults, click on/open Start | Control Panel |
> >> Security | Windows Firewall | Allow a program through Windows Firewall |
> >> Advanced (tab): click on the Restore Defaults button here, OK your way
> >> out
> >> & test.
> >>
> >> What anti-virus application or security suite is installed and is the
> >> subscription current?
> >>
> >> Has a Norton or McAfee application ever been installed on this machine
> >> (e.g., a free-trial version that came preinstalled when the computer was
> >> purchased)?
> >>
> >> Additional references:
> >>
> >> Understanding Windows Firewall settings
> >>
> >>
> >> Allow a program to communicate through Windows Firewall
> >>
> >>
> >> Firewall: frequently asked questions
> >>
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>
> >>
> >> Camsaway wrote:
> >>> no 3PT F/W. Any ideas? Anyway to see what windows F/W is doing with the
> >>> requests? How do I see what has been selected as "Block" in Win
> >>> Firewall?
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> This suggests a third-party firewall is installed. If so, you only
> >>>> want
> >>>> one (1) firewall enabled at any given time.
> >>>>
> >>>> Camsaway wrote:
> >>>>> Hi,
> >>>>> My Father In laws PC hasn't been getting windows updates since
> >>>>> christmas.
> >>>>> After investigation I have found that disabling Windows Firewall
> >>>>> solves
> >>>>> the
> >>>>> problem. (turn it on and I can't get updates, turn it off and updates
> >>>>> start
> >>>>> working again).
> >>>>> If I look in Update Log I can see errors;
> >>>>> 0x8024402c & 80072ee7.
> >>>>> but none of the pages I found seem to rectify the error.
> >>>>> Don't want firewall off as a permanent solution. What exception is
> >>>>> needed
> >>>>> to
> >>>>> allow windows update? I can only assume father in law clicked "block"
> >>>>> at
> >>>>> some point but I have no idea how to undo.
> >>>>> Regards,
> >>>>> Cameron. <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
>
> <!--colorc--><!--/colorc-->

 

To avoid confusion, please begin a new thread about your specific problems.
State your IE version and full Windows version (e.g., WinXP SP3; Vista SP2)
in your first post.

Jon HK wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> I have exactly the same problem.
>
> I did a clean build of Vista Home Premium on top of an old XP machine
> (custom ew install rather than upgrade).
>
> Windows Activation, Windows Genuine Validation, and Windows Update are all
> blocked by Windows Firewall.
>
> There is no other AV or Firewall software on the machine (although the
> previous build did have) and the only way that I can check for updates is
> to
> turn off Windows Firewall.
>
> Any ideas?<!--colorc--><!--/colorc-->
<snip hijacked thread from Apr-09>