Vista constantly rebooting after this week's updates - "Configuring updates stage 3 of 3"

ronaldkaplan@gmail.com · Feb 23, 2008

Re: Vista constantly rebooting after this week's updates - "Config

On Feb 21, 6:01 pm, Darre...@online.microsoft.com ("Darrell
Gorter[MSFT]") wrote:
> Hello,
> We have published a knowledgebase article on this issue:
>
> 949358 Updates do not install successfully and your computer is continually
> restarting when you try to install updates from Windows Update on a Windows
> Vista computer.
>
> Thanks,
> Darrell Gorter[MSFT]
>
> This posting is provided "AS IS" with no warranties, and confers no rights
> --------------------
> X-Tomcat-ID: 35019231
> References: <qsydnaeNWvFL5CnanZ2dnUVZ8vednZ2d@pipex.net>
> <96D925F4-D2E1-4BBB-A469-06F3A2144...@microsoft.com>
> <ua74wxTcIHA.4...@TK2MSFTNGP06.phx.gbl>
> <qPSc8odcIHA.6...@TK2MSFTNGHUB02.phx.gbl>
> <A1FE5448-5D98-4136-B1AD-90E0E5135...@microsoft.com>
> MIME-Version: 1.0
> Content-Type: multipart/alternative; boundary="----=_NextPart_0001_3883CF27"
> Content-Transfer-Encoding: 7bit
> From: Darre...@online.microsoft.com ("Darrell Gorter[MSFT]")
> Organization: Microsoft
> Date: Tue, 19 Feb 2008 03:45:45 GMT
> Subject: Re: Vista constantly rebooting after this week's updates - "Config
> X-Tomcat-NG: microsoft.public.windowsupdate
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> Newsgroups: microsoft.public.windowsupdate
> Lines: 288
> Path: TK2MSFTNGHUB02.phx.gbl
> Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsupdate:42310
> NNTP-Posting-Host: tk5tomimport2.phx.gbl 10.201.218.20
>
> Hello John,
> Trying to find another solution. We have not locked down completely yet on
> the other solution.
> There have been some posting with other solutions, but there are issues
> that need to happen for them to work correctly.
> Right now, system restore is the answer.
> Thanks,
> Darrell Gorter[MSFT]
>
> This posting is provided "AS IS" with no warranties, and confers no rights
> --------------------
> Thread-Topic: Vista constantly rebooting after this week's updates - "Config
> thread-index: AchynqC9fPDGICnPR0G3uTlNWOwdjA==
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> From: =?Utf-8?B?Sm9obg==?= <J...@discussions.microsoft.com>
> References: <qsydnaeNWvFL5CnanZ2dnUVZ8vednZ2d@pipex.net>
> <96D925F4-D2E1-4BBB-A469-06F3A2144...@microsoft.com>
> <ua74wxTcIHA.4...@TK2MSFTNGP06.phx.gbl>
> <qPSc8odcIHA.6...@TK2MSFTNGHUB02.phx.gbl>
> Subject: Re: Vista constantly rebooting after this week's updates - "Config
> Date: Mon, 18 Feb 2008 18:25:00 -0800
> Lines: 97
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> NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
> X-Tomcat-NG: microsoft.public.windowsupdate
>
> Darrell,
> I'm one of those unlucky ones with no system restore on the recovery disks
> and/or F8 safe mode.
> Please post a work around if it looks like there will be one. If not, let
> us know if a new install is the only way to fix the issue.
> Thanks for your support on this issue.
>
> John
>
>
>
>
>
> ""Darrell Gorter[MSFT]"" wrote:
> > Hello,
> > Just an update on this thread.
> > I have gotten five sets of logs that are currently being investigated.
> > Thanks for the logs I have recieved to date.
> > If the machine came with Windows Vista Pre-installed try using F8 safe
> mode
> > options.
> > They may have installed the repair scenariossystem restore option onto
> the
> > hard disk as a Safe Mode option.
> > You may be able to do system restore from those scenarios. Your options
> in
> > Safe Mode may be different depending on the vendor you got your machine
> > from.
> > System Restore is best solution right now.
> > We are still looking for other workaround other than using System Restore
> > if your machine doesn't have any restore points available.
> > Thanks,
> > Darrell Gorter[MSFT]
>
> > This posting is provided "AS IS" with no warranties, and confers no rights
> > --------------------
> > Reply-To: "PA Bear [MS MVP]" <moc.liamg@PVMraeBAP>
> > From: "PA Bear [MS MVP]" <PABear...@gmail.com>
> > References: <qsydnaeNWvFL5CnanZ2dnUVZ8vedn...@pipex.net>
> > <96D925F4-D2E1-4BBB-A469-06F3A2144...@microsoft.com>
> > Subject: Re: Vista constantly rebooting after this week's updates -
> > "Configurin
> > Date: Sun, 17 Feb 2008 03:05:15 -0500
> > Lines: 41
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> > format=flowed;
> > charset="Windows-1252";
> > reply-type=original
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> > Newsgroups: microsoft.public.windowsupdate
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> > Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
> > Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsupdate:42029
> > X-Tomcat-NG: microsoft.public.windowsupdate
>
> > Have you contacted Microsoft about the problem?
>
> > Seehttp://www.anguas.com/?p=47
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> > AumHa VSOP & Adminhttp://aumha.net
> > DTS-Lhttp://dts-l.net/
>
> > sharlou wrote:
> > > I am having the same problem. Microsoft has been of no help whatsover.
>
> > > "Tom Walker" wrote:
>
> > >> My son (away at university) has just installed this week's Microsoft
> > >> updates and now is unable to get his laptop re-started (it's an Acer
> > >> Aspire 5633 about a year old).
>
> > >> It says "Configuring Updates. Stage 3 of 3 0% Complete.
> > >> Then it says "Shutting Down" and restarts the whole cycle. This goes
> on
> > >> and on....
>
> > >> He has tried to get it into Safe Mode but it won't, just goes back
> into
> > >> the
> > >> cycle described above.
>
> > >> I've searched on Google and come up with only one hit - that described
> > >> identical symptoms and was posted in a blog about three hours ago. 
> There
> > >> are some references to the same message related to SP1 installation
> but
> > >> my
> > >> son is just using the standard Microsoft Update service - not gone near
> > >> SP1.
>
> > >> Is anyone else getting this symptom and has anyone any ideas how to
> get
> > >> out
> > >> of it without wiping the whole machine?
>
> > >> Many thanks for any help.
>
> > >> Tom Walker- Hide quoted text -
>
> - Show quoted text -

Just got off the phone with a microsoft advanced tech. He had me
rename c:\windows\winsxs\pending.xml to c:\windows\winsxs\pending.old.
I used a Windows Vista reinstallation DVD from another system to boot
my problem PC. Then I tried unsucessfully to get Vista to either
correct the problem or go back to a previous working state. When these
options did not work the tech had me go to a COMMAND prompt and rename
the pending.xml file. Once this file was renamed I was able to get to
my desktop, however since we know from the message displayed
"configuring updates: stage 3 or 3" my machine has already been
through 2 stages and therefore I have aborted a partially completed
process. It is anyone guess what consequences will result from having
part of this service pack installed/configured. So I will proceed with
my use of this now "working" machine cautiously and I advise you do
the same. Clearly, more must be done to complete this "FIX."

PA Bear [MS MVP] · Feb 23, 2008

Re: Vista constantly rebooting after this week's updates - "Config

ronaldkaplan@gmail.com wrote:
<snip>
> Just got off the phone with a microsoft advanced tech. He had me
> rename c:windowswinsxspending.xml to c:windowswinsxspending.old.
> I used a Windows Vista reinstallation DVD from another system to boot
> my problem PC. Then I tried unsucessfully to get Vista to either
> correct the problem or go back to a previous working state. When these
> options did not work the tech had me go to a COMMAND prompt and rename
> the pending.xml file. Once this file was renamed I was able to get to
> my desktop, however since we know from the message displayed
> "configuring updates: stage 3 or 3" my machine has already been
> through 2 stages and therefore I have aborted a partially completed
> process. It is anyone guess what consequences will result from having
> part of this service pack installed/configured. So I will proceed with
> my use of this now "working" machine cautiously and I advise you do
> the same. Clearly, more must be done to complete this "FIX."

Nobody said the problem was fixed. KB949358 merely offers a resolution to
the "reboot loop" issue caused by "the problem".
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin
DTS-L

CroftersR@googlemail.com · Feb 24, 2008

Re: Vista constantly rebooting after this week's updates - "Config

On Feb 14, 7:00 pm, Kenneth <Kenn...@discussions.microsoft.com> wrote:
> Same here, tried all the options from the "safe boot" options. Cant get out
> of the cycle. And its also at the stage 3 of 3 im hanging at. Computer was
> just fine untill the update ran and did an automated reboot to install the
> changes
>
>
>
> "Christian Brockman" wrote:
> > I am having the exact same problem. I can't even get into Vista to try to
> > change directories as has been suggested elsewhere in this forum. I have
> > tried booting in safe mode and jumping back to system save point. Neither
> > work (as I still get the step 3 of 3 and then another reboot). I really
> > don't want to have to reinstall vista. Help please!
>
> > Christian Brockman
>
> > "Tom Walker" wrote:
>
> > > My son (away at university) has just installed this week's Microsoft updates
> > > and now is unable to get his laptop re-started (it's an Acer Aspire 5633
> > > about a year old).
>
> > > It says "Configuring Updates. Stage 3 of 3 0% Complete.
> > > Then it says "Shutting Down" and restarts the whole cycle. This goes on and
> > > on....
>
> > > He has tried to get it into Safe Mode but it won't, just goes back into the
> > > cycle described above.
>
> > > I've searched on Google and come up with only one hit - that described
> > > identical symptoms and was posted in a blog about three hours ago. There
> > > are some references to the same message related to SP1 installation but my
> > > son is just using the standard Microsoft Update service - not gone near SP1.
>
> > > Is anyone else getting this symptom and has anyone any ideas how to get out
> > > of it without wiping the whole machine?
>
> > > Many thanks for any help.
>
> > > Tom Walker- Hide quoted text -
>
> - Show quoted text -

Did you get anywhere with this problem. I have exactly the same
problem and it is so frustrating...........what do I do?
Carole

PalofAl · Feb 24, 2008

Re: Vista constantly rebooting after this week's updates - "Config

"PA Bear [MS MVP]" wrote:

> PSS = Product Support Services
>
> Start a free Windows Update support incident request:
>
>
> Support for Windows Update:
>
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB123456).
>
> If your problem relates to a Cumulative Security Update for IE, call the
> above number and ask to be transferred to the Consumer IE7 queue (which is
> 47830).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site:
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
>
> Don wrote:
> > I am having the recycle reboot problem as well. It is on a laptop, but a
> > Dell model.
> >
> > What is Microsoft's PSS???
> >
> > Don Chapman
> >
> > "MowGreen [MVP]" wrote:
> >
> >> Tom, Kenneth, and Christian ...
> >> Are all 3 affected systems Acer laptops ?
> >>
> >> STRONGLY suggest that you all phone this in to Microsoft's PSS. Tell
> >> them ***specifically*** that this was caused by a Security update.
> >> Perhaps it was
> >>
> >> Microsoft Security Bulletin MS08-004 Ã¢â‚¬â€œ Important
> >> Vulnerability in Windows TCP/IP Could Allow Denial of Service (946456)
> >>
> >> that caused this issue. Or it could have been
> >>
> >> Microsoft Security Bulletin MS08-007 Ã¢â‚¬â€œ Critical
> >> Vulnerability in WebDAV Mini-Redirector Could Allow Remote Code
> >> Execution (946026)
> >>
> >> There is no-charge support for issues with Security updates:
> >>
> >>> Support
> >>> Ã¢â‚¬Â¢ Customers in the U.S. and Canada can receive technical support from
> >>> Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge
> >>> for support calls that are associated with
> >>> security updates.
> >>> Ã¢â‚¬Â¢ International customers can receive support from their local
> >>> Microsoft subsidiaries. There is no charge for support that is
> >>> associated
> >>> with security updates. For more information about how to contact
> >>> Microsoft for support issues, visit the International Support Web site.
> >>>
> >>
> >> Make them troubleshoot just which update is causing the rebooting. After
> >> all, it was their update
> >> that caused this issue <w>
> >>
> >> MowGreen [MVP 2003-2008]
> >> ===============
> >> *-343-* FDNY
> >> Never Forgotten
> >> ===============
> >>
> >>
> >>
> >>
> >> Kenneth wrote:
> >>
> >>> Same here, tried all the options from the "safe boot" options. Cant get
> >>> out
> >>> of the cycle. And its also at the stage 3 of 3 im hanging at. Computer
> >>> was
> >>> just fine untill the update ran and did an automated reboot to install
> >>> the
> >>> changes
> >>>
> >>> "Christian Brockman" wrote:
> >>>
> >>>
> >>>> I am having the exact same problem. I can't even get into Vista to try
> >>>> to change directories as has been suggested elsewhere in this forum. I
> >>>> have tried booting in safe mode and jumping back to system save point.
> >>>> Neither work (as I still get the step 3 of 3 and then another reboot).
> >>>> I really don't want to have to reinstall vista. Help please!
> >>>>
> >>>> Christian Brockman
> >>>>
> >>>> "Tom Walker" wrote:
> >>>>
> >>>>
> >>>>> My son (away at university) has just installed this week's Microsoft
> >>>>> updates and now is unable to get his laptop re-started (it's an Acer
> >>>>> Aspire 5633 about a year old).
> >>>>>
> >>>>> It says "Configuring Updates. Stage 3 of 3 0% Complete.
> >>>>> Then it says "Shutting Down" and restarts the whole cycle. This goes
> >>>>> on and on....
> >>>>>
> >>>>> He has tried to get it into Safe Mode but it won't, just goes back
> >>>>> into
> >>>>> the cycle described above.
> >>>>>
> >>>>> I've searched on Google and come up with only one hit - that described
> >>>>> identical symptoms and was posted in a blog about three hours ago.
> >>>>> There are some references to the same message related to SP1
> >>>>> installation but my son is just using the standard Microsoft Update
> >>>>> service - not gone near SP1.
> >>>>>
> >>>>> Is anyone else getting this symptom and has anyone any ideas how to
> >>>>> get
> >>>>> out of it without wiping the whole machine?
> >>>>>
> >>>>> Many thanks for any help.
> >>>>>
> >>>>> Tom Walker 
>
>

PalofAl · Feb 24, 2008

Re: Vista constantly rebooting after this week's updates - "Config

Thank you PA Bear (and all) for the guidance and direction.

Today I called the PCSAFETY number and a MS tech worked through a number of
attempts to get Vista booted, to no avail. The reason was that, as a Dell
Customer that purchased in Dec, 06, I had no Vista DVD, but instead had the a
Dell "Upgrade Assistant" DVD which did NOT have Vista on it, but instead
assisted me with the download of Vista online. Further, it provided drivers,
et al.

After failing to get the OS booted, the PCSAFETY tech told me to call a MS
number and, with my case #, they'll send me a DVD of Vista Home Premium.

Cross your fingers for me, and again, thanks for being there.

"PA Bear [MS MVP]" wrote:

> PSS = Product Support Services
>
> Start a free Windows Update support incident request:
>
>
> Support for Windows Update:
>
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB123456).
>
> If your problem relates to a Cumulative Security Update for IE, call the
> above number and ask to be transferred to the Consumer IE7 queue (which is
> 47830).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site:
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
>
> Don wrote:
> > I am having the recycle reboot problem as well. It is on a laptop, but a
> > Dell model.
> >
> > What is Microsoft's PSS???
> >
> > Don Chapman
> >
> > "MowGreen [MVP]" wrote:
> >
> >> Tom, Kenneth, and Christian ...
> >> Are all 3 affected systems Acer laptops ?
> >>
> >> STRONGLY suggest that you all phone this in to Microsoft's PSS. Tell
> >> them ***specifically*** that this was caused by a Security update.
> >> Perhaps it was
> >>
> >> Microsoft Security Bulletin MS08-004 Ã¢â‚¬â€œ Important
> >> Vulnerability in Windows TCP/IP Could Allow Denial of Service (946456)
> >>
> >> that caused this issue. Or it could have been
> >>
> >> Microsoft Security Bulletin MS08-007 Ã¢â‚¬â€œ Critical
> >> Vulnerability in WebDAV Mini-Redirector Could Allow Remote Code
> >> Execution (946026)
> >>
> >> There is no-charge support for issues with Security updates:
> >>
> >>> Support
> >>> Ã¢â‚¬Â¢ Customers in the U.S. and Canada can receive technical support from
> >>> Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge
> >>> for support calls that are associated with
> >>> security updates.
> >>> Ã¢â‚¬Â¢ International customers can receive support from their local
> >>> Microsoft subsidiaries. There is no charge for support that is
> >>> associated
> >>> with security updates. For more information about how to contact
> >>> Microsoft for support issues, visit the International Support Web site.
> >>>
> >>
> >> Make them troubleshoot just which update is causing the rebooting. After
> >> all, it was their update
> >> that caused this issue <w>
> >>
> >> MowGreen [MVP 2003-2008]
> >> ===============
> >> *-343-* FDNY
> >> Never Forgotten
> >> ===============
> >>
> >>
> >>
> >>
> >> Kenneth wrote:
> >>
> >>> Same here, tried all the options from the "safe boot" options. Cant get
> >>> out
> >>> of the cycle. And its also at the stage 3 of 3 im hanging at. Computer
> >>> was
> >>> just fine untill the update ran and did an automated reboot to install
> >>> the
> >>> changes
> >>>
> >>> "Christian Brockman" wrote:
> >>>
> >>>
> >>>> I am having the exact same problem. I can't even get into Vista to try
> >>>> to change directories as has been suggested elsewhere in this forum. I
> >>>> have tried booting in safe mode and jumping back to system save point.
> >>>> Neither work (as I still get the step 3 of 3 and then another reboot).
> >>>> I really don't want to have to reinstall vista. Help please!
> >>>>
> >>>> Christian Brockman
> >>>>
> >>>> "Tom Walker" wrote:
> >>>>
> >>>>
> >>>>> My son (away at university) has just installed this week's Microsoft
> >>>>> updates and now is unable to get his laptop re-started (it's an Acer
> >>>>> Aspire 5633 about a year old).
> >>>>>
> >>>>> It says "Configuring Updates. Stage 3 of 3 0% Complete.
> >>>>> Then it says "Shutting Down" and restarts the whole cycle. This goes
> >>>>> on and on....
> >>>>>
> >>>>> He has tried to get it into Safe Mode but it won't, just goes back
> >>>>> into
> >>>>> the cycle described above.
> >>>>>
> >>>>> I've searched on Google and come up with only one hit - that described
> >>>>> identical symptoms and was posted in a blog about three hours ago.
> >>>>> There are some references to the same message related to SP1
> >>>>> installation but my son is just using the standard Microsoft Update
> >>>>> service - not gone near SP1.
> >>>>>
> >>>>> Is anyone else getting this symptom and has anyone any ideas how to
> >>>>> get
> >>>>> out of it without wiping the whole machine?
> >>>>>
> >>>>> Many thanks for any help.
> >>>>>
> >>>>> Tom Walker 
>
>

Raphael J. · Feb 25, 2008

RE: Vista constantly rebooting after this week's updates - "Configurin

I had the same problem after the "12FEB08 Security update", after which my
computer was so secure that it went into the endles restarting loop.

After letting it run all night; after all it said: "Do not turn off
computer" and we do as we are told; I went on the internet using a Windows XP
computer (FORTUNATELY it has not been replaced by VVVVIIIISSSSTTTTTAAAA; the
sssllllooowwweeesssstttt Windows ever; the 'This program does not respond'
operating system; even slower than my old Pentium 1 166MMX) only to find out
that a lot of people had (and still have) the same problem.

Quickly it was obvious that it had to do with automatic updates and that I
had to find out what update caused the problem and: when!

Reading dozens of messages like yours it became obvious that the infamous
update happened on 12FEB08.

After going on to the Microsoft site and having read about the update and
all the wonderfull stuff that was now going to be solved; (as far as I
gathered they are only covering up security issues and probably fixing
problems that they were unable to foresee when writing the code...) it was
not obvious which one of the 'updates' caused the 'stage 3 of 3' problem.

So; to get the computer started again, I put in the installation DVD,
selected a restore point to a date older than 12FEB08; got the machine back
in business and SWITCHED OFF (very important!!!!) the automatic updates. (It
was stupid to leave it on in the first place)

Then I wrote an email to techsupport explaining the problem, got an answer a
few days later telling me that since I live in Europe they would not be
responsible for such problems (LOL) and I should contact the 'local'
Micisoft; which I did:

I basically asked them if they were aware of the described problem and if
they could tell me which update was likely to have caused the described
problem.

Today almost 2 weeks later, I still have no answer.

But this is probably due to the fact that all their computers are stuck in
the 'configuring updates: stage 3 of 3 (96%). Do not turn off computer' and
they come to work everyday and watch their computers starting up over and
over again and having the time of their live....

In fact, thinking about it, I can now understand why Bill Gates retired...

PA Bear [MS MVP] · Feb 25, 2008

Re: Vista constantly rebooting after this week's updates - "Config

YW & thanks for your feedback.

IIRC, when you download Vista or Office, there is a further option to
download an ISO of the application which can be used to burn a DVD.

When we first saw that Vista, Office, et al. was going to be offered for
online purchase and download, we figured we'd eventually see issues such as
yours. Guess we were spot on.
--
~PA Bear

PalofAl wrote:
> Thank you PA Bear (and all) for the guidance and direction.
>
> Today I called the PCSAFETY number and a MS tech worked through a number
> of
> attempts to get Vista booted, to no avail. The reason was that, as a Dell
> Customer that purchased in Dec, 06, I had no Vista DVD, but instead had
> the
> a Dell "Upgrade Assistant" DVD which did NOT have Vista on it, but instead
> assisted me with the download of Vista online. Further, it provided
> drivers, et al.
>
> After failing to get the OS booted, the PCSAFETY tech told me to call a MS
> number and, with my case #, they'll send me a DVD of Vista Home Premium.
>
> Cross your fingers for me, and again, thanks for being there.
>
> "PA Bear [MS MVP]" wrote:
>
>> PSS = Product Support Services
>>
>> Start a free Windows Update support incident request:
>>
>>
>> Support for Windows Update:
>>
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates. When you call, clearly state that your problem is
>> related to a Security Update and cite the update's KB number (e.g.,
>> KB123456).
>>
>> If your problem relates to a Cumulative Security Update for IE, call the
>> above number and ask to be transferred to the Consumer IE7 queue (which
>> is
>> 47830).
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site:
>>
>> For enterprise customers, support for security updates is available
>> through
>> your usual support contacts.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.net
>>
>>
>> Don wrote:
>>> I am having the recycle reboot problem as well. It is on a laptop, but
>>> a
>>> Dell model.
>>>
>>> What is Microsoft's PSS???
>>>
>>> Don Chapman
>>>
>>> "MowGreen [MVP]" wrote:
>>>
>>>> Tom, Kenneth, and Christian ...
>>>> Are all 3 affected systems Acer laptops ?
>>>>
>>>> STRONGLY suggest that you all phone this in to Microsoft's PSS. Tell
>>>> them ***specifically*** that this was caused by a Security update.
>>>> Perhaps it was
>>>>
>>>> Microsoft Security Bulletin MS08-004 Ã¢â‚¬â€œ Important
>>>> Vulnerability in Windows TCP/IP Could Allow Denial of Service (946456)
>>>>
>>>> that caused this issue. Or it could have been
>>>>
>>>> Microsoft Security Bulletin MS08-007 Ã¢â‚¬â€œ Critical
>>>> Vulnerability in WebDAV Mini-Redirector Could Allow Remote Code
>>>> Execution (946026)
>>>>
>>>> There is no-charge support for issues with Security updates:
>>>>
>>>>> Support
>>>>> Ã¢â‚¬Â¢ Customers in the U.S. and Canada can receive technical support
>>>>> from Microsoft Product Support Services at 1-866-PCSAFETY. There is no
>>>>> charge for support calls that are associated with
>>>>> security updates.
>>>>> Ã¢â‚¬Â¢ International customers can receive support from their local
>>>>> Microsoft subsidiaries. There is no charge for support that is
>>>>> associated
>>>>> with security updates. For more information about how to contact
>>>>> Microsoft for support issues, visit the International Support Web
>>>>> site.
>>>>>
>>>>
>>>> Make them troubleshoot just which update is causing the rebooting.
>>>> After
>>>> all, it was their update
>>>> that caused this issue <w>
>>>>
>>>> MowGreen [MVP 2003-2008]
>>>> ===============
>>>> *-343-* FDNY
>>>> Never Forgotten
>>>> ===============
>>>>
>>>>
>>>>
>>>>
>>>> Kenneth wrote:
>>>>
>>>>> Same here, tried all the options from the "safe boot" options. Cant
>>>>> get
>>>>> out
>>>>> of the cycle. And its also at the stage 3 of 3 im hanging at. Computer
>>>>> was
>>>>> just fine untill the update ran and did an automated reboot to install
>>>>> the
>>>>> changes
>>>>>
>>>>> "Christian Brockman" wrote:
>>>>>
>>>>>
>>>>>> I am having the exact same problem. I can't even get into Vista to
>>>>>> try
>>>>>> to change directories as has been suggested elsewhere in this forum.
>>>>>> I
>>>>>> have tried booting in safe mode and jumping back to system save
>>>>>> point.
>>>>>> Neither work (as I still get the step 3 of 3 and then another
>>>>>> reboot).
>>>>>> I really don't want to have to reinstall vista. Help please!
>>>>>>
>>>>>> Christian Brockman
>>>>>>
>>>>>> "Tom Walker" wrote:
>>>>>>
>>>>>>
>>>>>>> My son (away at university) has just installed this week's Microsoft
>>>>>>> updates and now is unable to get his laptop re-started (it's an Acer
>>>>>>> Aspire 5633 about a year old).
>>>>>>>
>>>>>>> It says "Configuring Updates. Stage 3 of 3 0% Complete.
>>>>>>> Then it says "Shutting Down" and restarts the whole cycle. This
>>>>>>> goes
>>>>>>> on and on....
>>>>>>>
>>>>>>> He has tried to get it into Safe Mode but it won't, just goes back
>>>>>>> into
>>>>>>> the cycle described above.
>>>>>>>
>>>>>>> I've searched on Google and come up with only one hit - that
>>>>>>> described
>>>>>>> identical symptoms and was posted in a blog about three hours ago.
>>>>>>> There are some references to the same message related to SP1
>>>>>>> installation but my son is just using the standard Microsoft Update
>>>>>>> service - not gone near SP1.
>>>>>>>
>>>>>>> Is anyone else getting this symptom and has anyone any ideas how to
>>>>>>> get
>>>>>>> out of it without wiping the whole machine?
>>>>>>>
>>>>>>> Many thanks for any help.
>>>>>>>
>>>>>>> Tom Walker

clive · Mar 14, 2008

RE: Vista constantly rebooting after this week's updates - "Configurin

"Tom Walker" wrote:

> My son (away at university) has just installed this week's Microsoft updates
> and now is unable to get his laptop re-started (it's an Acer Aspire 5633
> about a year old).
>
> It says "Configuring Updates. Stage 3 of 3 0% Complete.
> Then it says "Shutting Down" and restarts the whole cycle. This goes on and
> on....
>
> He has tried to get it into Safe Mode but it won't, just goes back into the
> cycle described above.
>
> I've searched on Google and come up with only one hit - that described
> identical symptoms and was posted in a blog about three hours ago. There
> are some references to the same message related to SP1 installation but my
> son is just using the standard Microsoft Update service - not gone near SP1.
>
> Is anyone else getting this symptom and has anyone any ideas how to get out
> of it without wiping the whole machine?
>
> Many thanks for any help.
>
> Tom Walker
>
>

clive · Mar 14, 2008

RE: Vista constantly rebooting after this week's updates - "Config

"Kenneth" wrote:

> Same here, tried all the options from the "safe boot" options. Cant get out
> of the cycle. And its also at the stage 3 of 3 im hanging at. Computer was
> just fine untill the update ran and did an automated reboot to install the
> changes
>
> "Christian Brockman" wrote:
> 
> > I am having the exact same problem. I can't even get into Vista to try to
> > change directories as has been suggested elsewhere in this forum. I have
> > tried booting in safe mode and jumping back to system save point. Neither
> > work (as I still get the step 3 of 3 and then another reboot). I really
> > don't want to have to reinstall vista. Help please!
> >
> > Christian Brockman
> >
> > "Tom Walker" wrote:
> > 
> > > My son (away at university) has just installed this week's Microsoft updates
> > > and now is unable to get his laptop re-started (it's an Acer Aspire 5633
> > > about a year old).
> > >
> > > It says "Configuring Updates. Stage 3 of 3 0% Complete.
> > > Then it says "Shutting Down" and restarts the whole cycle. This goes on and
> > > on....
> > >
> > > He has tried to get it into Safe Mode but it won't, just goes back into the
> > > cycle described above.
> > >
> > > I've searched on Google and come up with only one hit - that described
> > > identical symptoms and was posted in a blog about three hours ago. There
> > > are some references to the same message related to SP1 installation but my
> > > son is just using the standard Microsoft Update service - not gone near SP1.
> > >
> > > Is anyone else getting this symptom and has anyone any ideas how to get out
> > > of it without wiping the whole machine?
> > >
> > > Many thanks for any help.
> > >
> > > Tom Walker
> > >
> > > I had the same problem, I am sick of vista and after this fiasco I hit f1 and did a recovery and re-installed windows Xp from back-up discs I had recorded 3.years ago.(I recently did an upgrade to premium).
Perhaps microsoft will get its act to-gether eventually.

CLIVE

Elucreh · May 17, 2008

Re: Vista constantly rebooting after this week's updates - "Config

I have a Toshiba and it's doing the same damn thing. Did any of those of you
who got through to tech support happen to get the number of the update so I
can talk to them about it?

Steve Oston · Jun 16, 2008

Re: Vista constantly rebooting after this week's updates - "Config

uI have the exact same problem, with my Acer E571, after the last Vista
upgrade, it hung and then would not reboot past first page. When I finally
got it to bring up the Restore options, it stated that NO restore points were
found, Strange, NOT even the eAcer back-up on the D: drive.. After contacting
Acer Supoort, the assistant said to reboot while holding down the ALT key and
continue to press the F10 key, as this may actually help reset everything,
but it didnt help. Any suggestions please.

"MowGreen [MVP]" wrote:

> Tom, Kenneth, and Christian ...
> Are all 3 affected systems Acer laptops ?
>
> STRONGLY suggest that you all phone this in to Microsoft's PSS. Tell
> them ***specifically*** that this was caused by a Security update.
> Perhaps it was
>
> Microsoft Security Bulletin MS08-004 â€“ Important
> Vulnerability in Windows TCP/IP Could Allow Denial of Service (946456)
>
> that caused this issue. Or it could have been
>
> Microsoft Security Bulletin MS08-007 â€“ Critical
> Vulnerability in WebDAV Mini-Redirector Could Allow Remote Code
> Execution (946026)
>
> There is no-charge support for issues with Security updates:
> 
> > Support
> > â€¢ Customers in the U.S. and Canada can receive technical support from Microsoft Product Support
> > Services at 1-866-PCSAFETY. There is no charge for support calls that are associated with
> > security updates.
> > â€¢ International customers can receive support from their local Microsoft subsidiaries. There is no
> > charge for support that is associated with security updates. For more information about how to
> > contact Microsoft for support issues, visit the International Support Web site.
> > 
>
> Make them troubleshoot just which update is causing the rebooting. After
> all, it was their update
> that caused this issue <w>
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
>
> Kenneth wrote:
> 
> > Same here, tried all the options from the "safe boot" options. Cant get out
> > of the cycle. And its also at the stage 3 of 3 im hanging at. Computer was
> > just fine untill the update ran and did an automated reboot to install the
> > changes
> >
> > "Christian Brockman" wrote:
> >
> > 
> >>I am having the exact same problem. I can't even get into Vista to try to
> >>change directories as has been suggested elsewhere in this forum. I have
> >>tried booting in safe mode and jumping back to system save point. Neither
> >>work (as I still get the step 3 of 3 and then another reboot). I really
> >>don't want to have to reinstall vista. Help please!
> >>
> >>Christian Brockman
> >>
> >>"Tom Walker" wrote:
> >>
> >>
> >>>My son (away at university) has just installed this week's Microsoft updates
> >>>and now is unable to get his laptop re-started (it's an Acer Aspire 5633
> >>>about a year old).
> >>>
> >>>It says "Configuring Updates. Stage 3 of 3 0% Complete.
> >>>Then it says "Shutting Down" and restarts the whole cycle. This goes on and
> >>>on....
> >>>
> >>>He has tried to get it into Safe Mode but it won't, just goes back into the
> >>>cycle described above.
> >>>
> >>>I've searched on Google and come up with only one hit - that described
> >>>identical symptoms and was posted in a blog about three hours ago. There
> >>>are some references to the same message related to SP1 installation but my
> >>>son is just using the standard Microsoft Update service - not gone near SP1.
> >>>
> >>>Is anyone else getting this symptom and has anyone any ideas how to get out
> >>>of it without wiping the whole machine?
> >>>
> >>>Many thanks for any help.
> >>>
> >>>Tom Walker
> >>>
> >>>
>

silver bullet · Sep 10, 2008

RE: Vista constantly rebooting after this week's updates - "Config

"clive" wrote:

>
>
> "Tom Walker" wrote:
> 
> > My son (away at university) has just installed this week's Microsoft updates
> > and now is unable to get his laptop re-started (it's an Acer Aspire 5633
> > about a year old).
> >
> > It says "Configuring Updates. Stage 3 of 3 0% Complete.
> > Then it says "Shutting Down" and restarts the whole cycle. This goes on and
> > on....
> >
> > He has tried to get it into Safe Mode but it won't, just goes back into the
> > cycle described above.
> >
> > I've searched on Google and come up with only one hit - that described
> > identical symptoms and was posted in a blog about three hours ago. There
> > are some references to the same message related to SP1 installation but my
> > son is just using the standard Microsoft Update service - not gone near SP1.
> >
> > Is anyone else getting this symptom and has anyone any ideas how to get out
> > of it without wiping the whole machine?
> >
> > Many thanks for any help.
> >
> > Tom Walker
> >
> >

silver bullet · Sep 10, 2008

RE: Vista constantly rebooting after this week's updates - "Config

What luck, my daughter just got the update 7 months later. Has anyone figured
out how to fix it if you don't have a install disc???

Deana Rex · Nov 10, 2008

Re: Vista constantly rebooting after this week's updates - "Config

My desktop is also stuck in the "reboot loop" caused by an update gone awry.
Will using the system restore fix it?

duke48 · Jan 1, 2009

RE: Vista constantly rebooting after this week's updates - "Configurin

today is January 1, 2009 and I am having the same problem you have.... it's
been going on for 5 days now.... how did you get this problem fixed? I'm
asked and received a few ideas but none have worked.... is it a microsoft
problem and should they fix it????

"Tom Walker" wrote:

> My son (away at university) has just installed this week's Microsoft updates
> and now is unable to get his laptop re-started (it's an Acer Aspire 5633
> about a year old).
>
> It says "Configuring Updates. Stage 3 of 3 0% Complete.
> Then it says "Shutting Down" and restarts the whole cycle. This goes on and
> on....
>
> He has tried to get it into Safe Mode but it won't, just goes back into the
> cycle described above.
>
> I've searched on Google and come up with only one hit - that described
> identical symptoms and was posted in a blog about three hours ago. There
> are some references to the same message related to SP1 installation but my
> son is just using the standard Microsoft Update service - not gone near SP1.
>
> Is anyone else getting this symptom and has anyone any ideas how to get out
> of it without wiping the whole machine?
>
> Many thanks for any help.
>
> Tom Walker
>
>

Scotty boy · Feb 20, 2009

RE: Vista constantly rebooting after this week's updates - "Config

Duke, On the 20th February 2009 I am now experiencing the same issue. Any
help you can give me to fix this would be greatly appreciated. Thanks, Scott

"duke48" wrote:

> today is January 1, 2009 and I am having the same problem you have.... it's
> been going on for 5 days now.... how did you get this problem fixed? I'm
> asked and received a few ideas but none have worked.... is it a microsoft
> problem and should they fix it????
>
> "Tom Walker" wrote:
> 
> > My son (away at university) has just installed this week's Microsoft updates
> > and now is unable to get his laptop re-started (it's an Acer Aspire 5633
> > about a year old).
> >
> > It says "Configuring Updates. Stage 3 of 3 0% Complete.
> > Then it says "Shutting Down" and restarts the whole cycle. This goes on and
> > on....
> >
> > He has tried to get it into Safe Mode but it won't, just goes back into the
> > cycle described above.
> >
> > I've searched on Google and come up with only one hit - that described
> > identical symptoms and was posted in a blog about three hours ago. There
> > are some references to the same message related to SP1 installation but my
> > son is just using the standard Microsoft Update service - not gone near SP1.
> >
> > Is anyone else getting this symptom and has anyone any ideas how to get out
> > of it without wiping the whole machine?
> >
> > Many thanks for any help.
> >
> > Tom Walker
> >
> >

Scotty boy · Feb 20, 2009

Re: Vista constantly rebooting after this week's updates - "Config

Please help... I am now (February 2009!) experiencing the Vista Reboot Cycle
mentioned below. As my version of Windows was pre-installed on my (MESH) PC I
do not have a DVD so have no idea how to fix this. I live in the UK so don't
seem to have the same level of support that US Customers do. Any ideas on how
I can get this fixed? Do I need to buy another copy/version of Vista? Any
help you can give would be greatly appreciated.
Regards,
Scott

"PA Bear [MS MVP]" wrote:

> PSS = Product Support Services
>
> Start a free Windows Update support incident request:
>
>
> Support for Windows Update:
>
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB123456).
>
> If your problem relates to a Cumulative Security Update for IE, call the
> above number and ask to be transferred to the Consumer IE7 queue (which is
> 47830).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site:
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
>
> Don wrote:
> > I am having the recycle reboot problem as well. It is on a laptop, but a
> > Dell model.
> >
> > What is Microsoft's PSS???
> >
> > Don Chapman
> >
> > "MowGreen [MVP]" wrote:
> >
> >> Tom, Kenneth, and Christian ...
> >> Are all 3 affected systems Acer laptops ?
> >>
> >> STRONGLY suggest that you all phone this in to Microsoft's PSS. Tell
> >> them ***specifically*** that this was caused by a Security update.
> >> Perhaps it was
> >>
> >> Microsoft Security Bulletin MS08-004 Ã¢â‚¬â€œ Important
> >> Vulnerability in Windows TCP/IP Could Allow Denial of Service (946456)
> >>
> >> that caused this issue. Or it could have been
> >>
> >> Microsoft Security Bulletin MS08-007 Ã¢â‚¬â€œ Critical
> >> Vulnerability in WebDAV Mini-Redirector Could Allow Remote Code
> >> Execution (946026)
> >>
> >> There is no-charge support for issues with Security updates:
> >>
> >>> Support
> >>> Ã¢â‚¬Â¢ Customers in the U.S. and Canada can receive technical support from
> >>> Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge
> >>> for support calls that are associated with
> >>> security updates.
> >>> Ã¢â‚¬Â¢ International customers can receive support from their local
> >>> Microsoft subsidiaries. There is no charge for support that is
> >>> associated
> >>> with security updates. For more information about how to contact
> >>> Microsoft for support issues, visit the International Support Web site.
> >>>
> >>
> >> Make them troubleshoot just which update is causing the rebooting. After
> >> all, it was their update
> >> that caused this issue <w>
> >>
> >> MowGreen [MVP 2003-2008]
> >> ===============
> >> *-343-* FDNY
> >> Never Forgotten
> >> ===============
> >>
> >>
> >>
> >>
> >> Kenneth wrote:
> >>
> >>> Same here, tried all the options from the "safe boot" options. Cant get
> >>> out
> >>> of the cycle. And its also at the stage 3 of 3 im hanging at. Computer
> >>> was
> >>> just fine untill the update ran and did an automated reboot to install
> >>> the
> >>> changes
> >>>
> >>> "Christian Brockman" wrote:
> >>>
> >>>
> >>>> I am having the exact same problem. I can't even get into Vista to try
> >>>> to change directories as has been suggested elsewhere in this forum. I
> >>>> have tried booting in safe mode and jumping back to system save point.
> >>>> Neither work (as I still get the step 3 of 3 and then another reboot).
> >>>> I really don't want to have to reinstall vista. Help please!
> >>>>
> >>>> Christian Brockman
> >>>>
> >>>> "Tom Walker" wrote:
> >>>>
> >>>>
> >>>>> My son (away at university) has just installed this week's Microsoft
> >>>>> updates and now is unable to get his laptop re-started (it's an Acer
> >>>>> Aspire 5633 about a year old).
> >>>>>
> >>>>> It says "Configuring Updates. Stage 3 of 3 0% Complete.
> >>>>> Then it says "Shutting Down" and restarts the whole cycle. This goes
> >>>>> on and on....
> >>>>>
> >>>>> He has tried to get it into Safe Mode but it won't, just goes back
> >>>>> into
> >>>>> the cycle described above.
> >>>>>
> >>>>> I've searched on Google and come up with only one hit - that described
> >>>>> identical symptoms and was posted in a blog about three hours ago.
> >>>>> There are some references to the same message related to SP1
> >>>>> installation but my son is just using the standard Microsoft Update
> >>>>> service - not gone near SP1.
> >>>>>
> >>>>> Is anyone else getting this symptom and has anyone any ideas how to
> >>>>> get
> >>>>> out of it without wiping the whole machine?
> >>>>>
> >>>>> Many thanks for any help.
> >>>>>
> >>>>> Tom Walker 
>
>

robert.arnold@juno.com · Feb 20, 2009

Re: Vista constantly rebooting after this week's updates - "Config

Yes, it has struck again. Something happen to my wife's computer this
morning. Unfortunately she's on the road and doesn't have access to
restore DVDs.

The current suggestion is:
During reboot black screen hit F5
Then F8 and select "restore my computer"
This opens "recovery options"
pick English
Enter Name and password
Select System Restore
wait for window to open (a few minutes)
Choose a date prior to the download
PC reboot

Now you have to disable the download
Start
Security
Windows Update
click on All history update
Check that the last update is a failure or Check for Uppdates and
uncheck the last one.

I haven't had a chance to test this but it is said to work.

On Feb 20, 7:23 am, Scotty boy <Scotty...@discussions.microsoft.com>
wrote:
> Please help... I am now (February 2009!) experiencing the Vista Reboot Cycle
> mentioned below. As my version of Windows was pre-installed on my (MESH) PC I
> do not have a DVD so have no idea how to fix this. I live in the UK so don't
> seem to have the same level of support that US Customers do. Any ideas on how
> I can get this fixed? Do I need to buy another copy/version of Vista? Any
> help you can give would be greatly appreciated.
> Regards,
> Scott
>
> "PA Bear [MS MVP]" wrote:
>
>
>
> > PSS = Product Support Services
>
> > Start a free Windows Update support incident request:
> >
>
> > Support for Windows Update:
> >
>
> > For home users, no-charge support is available by calling 1-866-PCSAFETY in
> > the United States and in Canada or by contacting your local Microsoft
> > subsidiary. There is no-charge for support calls that are associated with
> > security updates. When you call, clearly state that your problem is related
> > to a Security Update and cite the update's KB number (e.g., KB123456).
>
> > If your problem relates to a Cumulative Security Update for IE, call the
> > above number and ask to be transferred to the Consumer IE7 queue (which is
> > 47830).
>
> > For more information about how to contact your local Microsoft subsidiary
> > for security update support issues, visit the International Support Web
> > site:
>
> > For enterprise customers, support for security updates is available through
> > your usual support contacts.
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE, OE, Security, Shell/User)
> > AumHa VSOP & Admin; DTS-L.net
>
> > Don wrote:
> > > I am having the recycle reboot problem as well. It is on a laptop, but a
> > > Dell model.
>
> > > What is Microsoft's PSS???
>
> > > Don Chapman
>
> > > "MowGreen [MVP]" wrote:
>
> > >> Tom, Kenneth, and Christian ...
> > >> Are all 3 affected systems Acer laptops ?
>
> > >> STRONGLY suggest that you all phone this in to Microsoft's PSS. Tell
> > >> them ***specifically*** that this was caused by a Security update.
> > >> Perhaps it was
>
> > >> Microsoft Security Bulletin MS08-004 â€“ Important
> > >> Vulnerability in Windows TCP/IP Could Allow Denial of Service (946456)
>
> > >> that caused this issue. Or it could have been
>
> > >> Microsoft Security Bulletin MS08-007 â€“ Critical
> > >> Vulnerability in WebDAV Mini-Redirector Could Allow Remote Code
> > >> Execution (946026)
>
> > >> There is no-charge support for issues with Security updates:
>
> > >>> Support
> > >>> â€¢ Customers in the U.S. and Canada can receive technical support from
> > >>> Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge
> > >>> for support calls that are associated with
> > >>> security updates.
> > >>> â€¢ International customers can receive support from their local
> > >>> Microsoft subsidiaries. There is no charge for support that is
> > >>> associated
> > >>> with security updates. For more information about how to contact
> > >>> Microsoft for support issues, visit the International Support Web site.
> > >>>
>
> > >> Make them troubleshoot just which update is causing the rebooting. After
> > >> all, it was their update
> > >> that caused this issue <w>
>
> > >> MowGreen [MVP 2003-2008]
> > >> ===============
> > >> *-343-* FDNY
> > >> Never Forgotten
> > >> ===============
>
> > >> Kenneth wrote:
>
> > >>> Same here, tried all the options from the "safe boot" options. Cant get
> > >>> out
> > >>> of the cycle. And its also at the stage 3 of 3 im hanging at. Computer
> > >>> was
> > >>> just fine untill the update ran and did an automated reboot to install
> > >>> the
> > >>> changes 
>
> > >>> "Christian Brockman" wrote:
>
> > >>>> I am having the exact same problem. I can't even get into Vista to try
> > >>>> to change directories as has been suggested elsewhere in this forum. I
> > >>>> have tried booting in safe mode and jumping back to system save point.
> > >>>> Neither work (as I still get the step 3 of 3 and then another reboot).
> > >>>> I really don't want to have to reinstall vista. Help please!
>
> > >>>> Christian Brockman
>
> > >>>> "Tom Walker" wrote:
>
> > >>>>> My son (away at university) has just installed this week's Microsoft
> > >>>>> updates and now is unable to get his laptop re-started (it's an Acer
> > >>>>> Aspire 5633 about a year old).
>
> > >>>>> It says "Configuring Updates. Stage 3 of 3 0% Complete.
> > >>>>> Then it says "Shutting Down" and restarts the whole cycle. This goes
> > >>>>> on and on....
>
> > >>>>> He has tried to get it into Safe Mode but it won't, just goes back
> > >>>>> into
> > >>>>> the cycle described above.
>
> > >>>>> I've searched on Google and come up with only one hit - that described
> > >>>>> identical symptoms and was posted in a blog about three hours ago..
> > >>>>> There are some references to the same message related to SP1
> > >>>>> installation but my son is just using the standard Microsoft Update
> > >>>>> service - not gone near SP1.
>
> > >>>>> Is anyone else getting this symptom and has anyone any ideas how to
> > >>>>> get
> > >>>>> out of it without wiping the whole machine?
>
> > >>>>> Many thanks for any help.
>
> > >>>>> Tom Walker- Hide quoted text -
>
> - Show quoted text -

robert.arnold@juno.com · Feb 20, 2009

Re: Vista constantly rebooting after this week's updates - "Config

Yes, it has struck again. Same thing happen to my wife's computer
this
morning. Unfortunately she's on the road and doesn't have access to
restore DVDs.

The current suggestion is:
During reboot black screen hit F5
Then F8 and select "restore my computer"
This opens "recovery options"
pick English
Enter Name and password
Select System Restore
wait for window to open (a few minutes)
Choose a date prior to the download
PC reboot

Now you have to disable the download
Start
Security
Windows Update
click on All history update
Check that the last update is a failure or Check for Uppdates and
uncheck the last one.

I haven't had a chance to test this but it is said to work.

Scotty boy · Mar 11, 2009

Re: Vista constantly rebooting after this week's updates - "Config

Robert, Sorry, should have sent this earlier. You're advice was very helpful
and my machine is now working again. Cheers, Scott

"robert.arnold@juno.com" wrote:

> Yes, it has struck again. Something happen to my wife's computer this
> morning. Unfortunately she's on the road and doesn't have access to
> restore DVDs.
>
> The current suggestion is:
> During reboot black screen hit F5
> Then F8 and select "restore my computer"
> This opens "recovery options"
> pick English
> Enter Name and password
> Select System Restore
> wait for window to open (a few minutes)
> Choose a date prior to the download
> PC reboot
>
> Now you have to disable the download
> Start
> Security
> Windows Update
> click on All history update
> Check that the last update is a failure or Check for Uppdates and
> uncheck the last one.
>
> I haven't had a chance to test this but it is said to work.
>
> On Feb 20, 7:23 am, Scotty boy <Scotty...@discussions.microsoft.com>
> wrote:
> > Please help... I am now (February 2009!) experiencing the Vista Reboot Cycle
> > mentioned below. As my version of Windows was pre-installed on my (MESH) PC I
> > do not have a DVD so have no idea how to fix this. I live in the UK so don't
> > seem to have the same level of support that US Customers do. Any ideas on how
> > I can get this fixed? Do I need to buy another copy/version of Vista? Any
> > help you can give would be greatly appreciated.
> > Regards,
> > Scott
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >
> >
> > > PSS = Product Support Services
> >
> > > Start a free Windows Update support incident request:
> > >
> >
> > > Support for Windows Update:
> > >
> >
> > > For home users, no-charge support is available by calling 1-866-PCSAFETY in
> > > the United States and in Canada or by contacting your local Microsoft
> > > subsidiary. There is no-charge for support calls that are associated with
> > > security updates. When you call, clearly state that your problem is related
> > > to a Security Update and cite the update's KB number (e.g., KB123456).
> >
> > > If your problem relates to a Cumulative Security Update for IE, call the
> > > above number and ask to be transferred to the Consumer IE7 queue (which is
> > > 47830).
> >
> > > For more information about how to contact your local Microsoft subsidiary
> > > for security update support issues, visit the International Support Web
> > > site:
> >
> > > For enterprise customers, support for security updates is available through
> > > your usual support contacts.
> > > --
> > > ~Robear Dyer (PA Bear)
> > > MS MVP-Windows (IE, OE, Security, Shell/User)
> > > AumHa VSOP & Admin; DTS-L.net
> >
> > > Don wrote:
> > > > I am having the recycle reboot problem as well. It is on a laptop, but a
> > > > Dell model.
> >
> > > > What is Microsoft's PSS???
> >
> > > > Don Chapman
> >
> > > > "MowGreen [MVP]" wrote:
> >
> > > >> Tom, Kenneth, and Christian ...
> > > >> Are all 3 affected systems Acer laptops ?
> >
> > > >> STRONGLY suggest that you all phone this in to Microsoft's PSS. Tell
> > > >> them ***specifically*** that this was caused by a Security update.
> > > >> Perhaps it was
> >
> > > >> Microsoft Security Bulletin MS08-004 Ã¢â‚¬â€œ Important
> > > >> Vulnerability in Windows TCP/IP Could Allow Denial of Service (946456)
> >
> > > >> that caused this issue. Or it could have been
> >
> > > >> Microsoft Security Bulletin MS08-007 Ã¢â‚¬â€œ Critical
> > > >> Vulnerability in WebDAV Mini-Redirector Could Allow Remote Code
> > > >> Execution (946026)
> >
> > > >> There is no-charge support for issues with Security updates:
> >
> > > >>> Support
> > > >>> Ã¢â‚¬Â¢ Customers in the U.S. and Canada can receive technical support from
> > > >>> Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge
> > > >>> for support calls that are associated with
> > > >>> security updates.
> > > >>> Ã¢â‚¬Â¢ International customers can receive support from their local
> > > >>> Microsoft subsidiaries. There is no charge for support that is
> > > >>> associated
> > > >>> with security updates. For more information about how to contact
> > > >>> Microsoft for support issues, visit the International Support Web site.
> > > >>>
> >
> > > >> Make them troubleshoot just which update is causing the rebooting. After
> > > >> all, it was their update
> > > >> that caused this issue <w>
> >
> > > >> MowGreen [MVP 2003-2008]
> > > >> ===============
> > > >> *-343-* FDNY
> > > >> Never Forgotten
> > > >> ===============
> >
> > > >> Kenneth wrote:
> >
> > > >>> Same here, tried all the options from the "safe boot" options. Cant get
> > > >>> out
> > > >>> of the cycle. And its also at the stage 3 of 3 im hanging at. Computer
> > > >>> was
> > > >>> just fine untill the update ran and did an automated reboot to install
> > > >>> the
> > > >>> changes 
> >
> > > >>> "Christian Brockman" wrote:
> >
> > > >>>> I am having the exact same problem. I can't even get into Vista to try
> > > >>>> to change directories as has been suggested elsewhere in this forum. I
> > > >>>> have tried booting in safe mode and jumping back to system save point.
> > > >>>> Neither work (as I still get the step 3 of 3 and then another reboot).
> > > >>>> I really don't want to have to reinstall vista. Help please!
> >
> > > >>>> Christian Brockman
> >
> > > >>>> "Tom Walker" wrote:
> >
> > > >>>>> My son (away at university) has just installed this week's Microsoft
> > > >>>>> updates and now is unable to get his laptop re-started (it's an Acer
> > > >>>>> Aspire 5633 about a year old).
> >
> > > >>>>> It says "Configuring Updates. Stage 3 of 3 0% Complete.
> > > >>>>> Then it says "Shutting Down" and restarts the whole cycle. This goes
> > > >>>>> on and on....
> >
> > > >>>>> He has tried to get it into Safe Mode but it won't, just goes back
> > > >>>>> into
> > > >>>>> the cycle described above.
> >
> > > >>>>> I've searched on Google and come up with only one hit - that described
> > > >>>>> identical symptoms and was posted in a blog about three hours ago..
> > > >>>>> There are some references to the same message related to SP1
> > > >>>>> installation but my son is just using the standard Microsoft Update
> > > >>>>> service - not gone near SP1.
> >
> > > >>>>> Is anyone else getting this symptom and has anyone any ideas how to
> > > >>>>> get
> > > >>>>> out of it without wiping the whole machine?
> >
> > > >>>>> Many thanks for any help.
> >
> > > >>>>> Tom Walker- Hide quoted text -
> >
> > - Show quoted text -
>
>

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Vista constantly rebooting after this week's updates - "Configuring updates stage 3 of 3"

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