Vista constantly rebooting after this week's updates - "Configuring updates stage 3 of 3"

Thanks for all the comments - have now tried several things:

1. Disconnected all networks and re-boot - no change

2. Select "Last known good configuration" in boot options - no change

3. Select boot normally with vga 640x480 - no change.

Going to try and contact Microsoft in the UK and am also posting re-install
CDs/DVDs today as a last resort!

Tom Walker

"Bob" <nowhere@nowhere.net> wrote in message
news:M4KdnRXJItpmPinanZ2dnUVZ_rqlnZ2d@comcast.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Have your son try Last Known Good Configuration.
>
>
>
> "Tom Walker" <NoSpam@email.com> wrote in message
> news:qsydnaeNWvFL5CnanZ2dnUVZ8vednZ2d@pipex.net...<!--coloro:green--><span style="color:green <!--/coloro-->
>> My son (away at university) has just installed this week's Microsoft
>> updates and now is unable to get his laptop re-started (it's an Acer
>> Aspire 5633 about a year old).
>>
>> It says "Configuring Updates. Stage 3 of 3 0% Complete.
>> Then it says "Shutting Down" and restarts the whole cycle. This goes on
>> and on....
>>
>> He has tried to get it into Safe Mode but it won't, just goes back into
>> the cycle described above.
>>
>> I've searched on Google and come up with only one hit - that described
>> identical symptoms and was posted in a blog about three hours ago. There
>> are some references to the same message related to SP1 installation but
>> my son is just using the standard Microsoft Update service - not gone
>> near SP1.
>>
>> Is anyone else getting this symptom and has anyone any ideas how to get
>> out of it without wiping the whole machine?
>>
>> Many thanks for any help.
>>
>> Tom Walker<!--colorc--><!--/colorc-->
> <!--colorc--><!--/colorc-->

 

Just got an email response back from Microsoft in the UK - see below. For
non-UK folk, 0870 numbers cost more than standard land-line calls and a
proportion of this charge gets paid to Microsoft!

You couldn't make it up.

------------------
"Dear Sir/Madam,

Thank you for your email about issues with Microsoft® Windows® Updates.

To enable us to help you resolve this issue, may I suggest on one of the
following:

A useful resource is the Knowledge Base on our website, where we have
published a large collection of articles and FAQs about our products. You
can access it by going to our website at:



You can also go online and visit our UK newsgroups to exchange ideas and
information with other Microsoft product users. There is also the chance to
talk to our Most Valued Professional (MVP).



If you do not find the answer you are looking for and wish to discuss your
alternative support options, please call our Customer Support team on 0870
60 10 100. The lines are open from 8am to 6pm, Monday to Friday, excluding
public holidays.

Thank you again for getting in touch.

Kind Regards,

PARASHIVA MURTHY
Customer Service Professional
Microsoft Customer Services"
------------------------------




"Tom Walker" <NoSpam@email.com> wrote in message
news:TOednbZPRaebESjanZ2dnUVZ8vmdnZ2d@pipex.net...<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Thanks for all the comments - have now tried several things:
>
> 1. Disconnected all networks and re-boot - no change
>
> 2. Select "Last known good configuration" in boot options - no change
>
> 3. Select boot normally with vga 640x480 - no change.
>
> Going to try and contact Microsoft in the UK and am also posting
> re-install CDs/DVDs today as a last resort!
>
> Tom Walker
>
> "Bob" <nowhere@nowhere.net> wrote in message
> news:M4KdnRXJItpmPinanZ2dnUVZ_rqlnZ2d@comcast.com...<!--coloro:green--><span style="color:green <!--/coloro-->
>> Have your son try Last Known Good Configuration.
>>
>>
>>
>> "Tom Walker" <NoSpam@email.com> wrote in message
>> news:qsydnaeNWvFL5CnanZ2dnUVZ8vednZ2d@pipex.net...<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>>> My son (away at university) has just installed this week's Microsoft
>>> updates and now is unable to get his laptop re-started (it's an Acer
>>> Aspire 5633 about a year old).
>>>
>>> It says "Configuring Updates. Stage 3 of 3 0% Complete.
>>> Then it says "Shutting Down" and restarts the whole cycle. This goes on
>>> and on....
>>>
>>> He has tried to get it into Safe Mode but it won't, just goes back into
>>> the cycle described above.
>>>
>>> I've searched on Google and come up with only one hit - that described
>>> identical symptoms and was posted in a blog about three hours ago.
>>> There are some references to the same message related to SP1
>>> installation but my son is just using the standard Microsoft Update
>>> service - not gone near SP1.
>>>
>>> Is anyone else getting this symptom and has anyone any ideas how to get
>>> out of it without wiping the whole machine?
>>>
>>> Many thanks for any help.
>>>
>>> Tom Walker<!--colorc--><!--/colorc-->
>><!--colorc--><!--/colorc-->
> <!--colorc--><!--/colorc-->

 

Skype


"Tom Walker" <NoSpam@email.com> wrote in message
news:WNOdnSDmgKe9XSjanZ2dnUVZ8uqdnZ2d@pipex.net...<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Just got an email response back from Microsoft in the UK - see below. For
> non-UK folk, 0870 numbers cost more than standard land-line calls and a
> proportion of this charge gets paid to Microsoft!
>
> You couldn't make it up.
>
> ------------------
> "Dear Sir/Madam,
>
> Thank you for your email about issues with Microsoft® Windows® Updates.
>
> To enable us to help you resolve this issue, may I suggest on one of the
> following:
>
> A useful resource is the Knowledge Base on our website, where we have
> published a large collection of articles and FAQs about our products. You
> can access it by going to our website at:
>
>
>
> You can also go online and visit our UK newsgroups to exchange ideas and
> information with other Microsoft product users. There is also the chance
> to talk to our Most Valued Professional (MVP).
>
>
>
> If you do not find the answer you are looking for and wish to discuss your
> alternative support options, please call our Customer Support team on 0870
> 60 10 100. The lines are open from 8am to 6pm, Monday to Friday, excluding
> public holidays.
>
> Thank you again for getting in touch.
>
> Kind Regards,
>
> PARASHIVA MURTHY
> Customer Service Professional
> Microsoft Customer Services"
> ------------------------------
>
>
>
>
> "Tom Walker" <NoSpam@email.com> wrote in message
> news:TOednbZPRaebESjanZ2dnUVZ8vmdnZ2d@pipex.net...<!--coloro:green--><span style="color:green <!--/coloro-->
>> Thanks for all the comments - have now tried several things:
>>
>> 1. Disconnected all networks and re-boot - no change
>>
>> 2. Select "Last known good configuration" in boot options - no change
>>
>> 3. Select boot normally with vga 640x480 - no change.
>>
>> Going to try and contact Microsoft in the UK and am also posting
>> re-install CDs/DVDs today as a last resort!
>>
>> Tom Walker
>>
>> "Bob" <nowhere@nowhere.net> wrote in message
>> news:M4KdnRXJItpmPinanZ2dnUVZ_rqlnZ2d@comcast.com...<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>>> Have your son try Last Known Good Configuration.
>>>
>>>
>>>
>>> "Tom Walker" <NoSpam@email.com> wrote in message
>>> news:qsydnaeNWvFL5CnanZ2dnUVZ8vednZ2d@pipex.net...
>>>> My son (away at university) has just installed this week's Microsoft
>>>> updates and now is unable to get his laptop re-started (it's an Acer
>>>> Aspire 5633 about a year old).
>>>>
>>>> It says "Configuring Updates. Stage 3 of 3 0% Complete.
>>>> Then it says "Shutting Down" and restarts the whole cycle. This goes
>>>> on and on....
>>>>
>>>> He has tried to get it into Safe Mode but it won't, just goes back into
>>>> the cycle described above.
>>>>
>>>> I've searched on Google and come up with only one hit - that described
>>>> identical symptoms and was posted in a blog about three hours ago.
>>>> There are some references to the same message related to SP1
>>>> installation but my son is just using the standard Microsoft Update
>>>> service - not gone near SP1.
>>>>
>>>> Is anyone else getting this symptom and has anyone any ideas how to get
>>>> out of it without wiping the whole machine?
>>>>
>>>> Many thanks for any help.
>>>>
>>>> Tom Walker
>>><!--colorc--><!--/colorc-->
>><!--colorc--><!--/colorc-->
> <!--colorc--><!--/colorc-->

 

Start a free Windows Update support incident request:


Support for Windows Update:


For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).

If your problem relates to a Cumulative Security Update for IE, call the
above number (or the toll-free number for your locale) and ask to be
transferred to the Consumer IE7 queue (which is 47830).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


Tom Walker wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Just got an email response back from Microsoft in the UK - see below. For
> non-UK folk, 0870 numbers cost more than standard land-line calls and a
> proportion of this charge gets paid to Microsoft!
>
> You couldn't make it up.
>
> ------------------
> "Dear Sir/Madam,
>
> Thank you for your email about issues with Microsoft® Windows® Updates.
>
> To enable us to help you resolve this issue, may I suggest on one of the
> following:
>
> A useful resource is the Knowledge Base on our website, where we have
> published a large collection of articles and FAQs about our products. You
> can access it by going to our website at:
>
>
>
> You can also go online and visit our UK newsgroups to exchange ideas and
> information with other Microsoft product users. There is also the chance
> to
> talk to our Most Valued Professional (MVP).
>
>
>
> If you do not find the answer you are looking for and wish to discuss your
> alternative support options, please call our Customer Support team on 0870
> 60 10 100. The lines are open from 8am to 6pm, Monday to Friday, excluding
> public holidays.
>
> Thank you again for getting in touch.
>
> Kind Regards,
>
> PARASHIVA MURTHY
> Customer Service Professional
> Microsoft Customer Services"
> ------------------------------
>
>
>
>
> "Tom Walker" <NoSpam@email.com> wrote in message
> news:TOednbZPRaebESjanZ2dnUVZ8vmdnZ2d@pipex.net...<!--coloro:green--><span style="color:green <!--/coloro-->
>> Thanks for all the comments - have now tried several things:
>>
>> 1. Disconnected all networks and re-boot - no change
>>
>> 2. Select "Last known good configuration" in boot options - no change
>>
>> 3. Select boot normally with vga 640x480 - no change.
>>
>> Going to try and contact Microsoft in the UK and am also posting
>> re-install CDs/DVDs today as a last resort!
>>
>> Tom Walker
>>
>> "Bob" <nowhere@nowhere.net> wrote in message
>> news:M4KdnRXJItpmPinanZ2dnUVZ_rqlnZ2d@comcast.com...<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>>> Have your son try Last Known Good Configuration.
>>>
>>>
>>>
>>> "Tom Walker" <NoSpam@email.com> wrote in message
>>> news:qsydnaeNWvFL5CnanZ2dnUVZ8vednZ2d@pipex.net...
>>>> My son (away at university) has just installed this week's Microsoft
>>>> updates and now is unable to get his laptop re-started (it's an Acer
>>>> Aspire 5633 about a year old).
>>>>
>>>> It says "Configuring Updates. Stage 3 of 3 0% Complete.
>>>> Then it says "Shutting Down" and restarts the whole cycle. This goes
>>>> on
>>>> and on....
>>>>
>>>> He has tried to get it into Safe Mode but it won't, just goes back into
>>>> the cycle described above.
>>>>
>>>> I've searched on Google and come up with only one hit - that described
>>>> identical symptoms and was posted in a blog about three hours ago.
>>>> There are some references to the same message related to SP1
>>>> installation but my son is just using the standard Microsoft Update
>>>> service - not gone near SP1.
>>>>
>>>> Is anyone else getting this symptom and has anyone any ideas how to get
>>>> out of it without wiping the whole machine?
>>>>
>>>> Many thanks for any help.
>>>>
>>>> Tom Walker <!--colorc--><!--/colorc--><!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->

 

Thanks, Bob - there's also a "saynoto0870" website in the UK that gives
standard number alternatives to 0870 numbers.

I've seen a couple of posts now where people have managed to get in to the
Repair My Computer area in the advanced boot menu and have been able to
restore back to before the updates. Can also be done with a bootable Vista
DVD.

The text below comes from other forums I've found with Google during the
day.

I've mailed various startup disks to my son in the hope that he can wind it
back without having to wipe it.

Tom Walker

-------
I was able to get this resolved temporarily by booting from the Vista DVD,
choosing the repair option and running system restore back to the 13th. I
will have to disable automatic updates until I can figure out what is
happening with the updates.


Not to jump into the middle of this conversation...but I just got off the
phone with MS Tech Support with my Stage 3 of 3: 0% problem...

My Vista HPrem laptop downloaded updates from 2/12/2008 and got stuck in a
reboot loop.
None of the adv. reboot options worked (Safe Mode, etc.)

The MS support guy had me boot to my Vista CD, and run startup repair. This
process had me "Restore' and after a reboot I was back into my desktop.

Apparently, so MS says ( ;-) ), my machine was restarted thinking it had
downloaded an update, but really the update hadn't been downloaded. So,
upon reboot, it couldn't find the update and Vista kept trying to install it
endlessly.

So, after renaming some update related folders in safe mode, now I'm trying
to install the updates again.


"Bob" <nowhere@nowhere.net> wrote in message
news:dbCdnZa63IegXijanZ2dnUVZ_sSlnZ2d@comcast.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Skype
>
>
> "Tom Walker" <NoSpam@email.com> wrote in message
> news:WNOdnSDmgKe9XSjanZ2dnUVZ8uqdnZ2d@pipex.net...<!--coloro:green--><span style="color:green <!--/coloro-->
>> Just got an email response back from Microsoft in the UK - see below.
>> For non-UK folk, 0870 numbers cost more than standard land-line calls and
>> a proportion of this charge gets paid to Microsoft!
>>
>> You couldn't make it up.
>>
>> ------------------
>> "Dear Sir/Madam,
>>
>> Thank you for your email about issues with Microsoft® Windows® Updates.
>>
>> To enable us to help you resolve this issue, may I suggest on one of the
>> following:
>>
>> A useful resource is the Knowledge Base on our website, where we have
>> published a large collection of articles and FAQs about our products. You
>> can access it by going to our website at:
>>
>>
>>
>> You can also go online and visit our UK newsgroups to exchange ideas and
>> information with other Microsoft product users. There is also the chance
>> to talk to our Most Valued Professional (MVP).
>>
>>
>>
>> If you do not find the answer you are looking for and wish to discuss
>> your alternative support options, please call our Customer Support team
>> on 0870 60 10 100. The lines are open from 8am to 6pm, Monday to Friday,
>> excluding public holidays.
>>
>> Thank you again for getting in touch.
>>
>> Kind Regards,
>>
>> PARASHIVA MURTHY
>> Customer Service Professional
>> Microsoft Customer Services"
>> ------------------------------
>>
>>
>>
>>
>> "Tom Walker" <NoSpam@email.com> wrote in message
>> news:TOednbZPRaebESjanZ2dnUVZ8vmdnZ2d@pipex.net...<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>>> Thanks for all the comments - have now tried several things:
>>>
>>> 1. Disconnected all networks and re-boot - no change
>>>
>>> 2. Select "Last known good configuration" in boot options - no change
>>>
>>> 3. Select boot normally with vga 640x480 - no change.
>>>
>>> Going to try and contact Microsoft in the UK and am also posting
>>> re-install CDs/DVDs today as a last resort!
>>>
>>> Tom Walker
>>>
>>> "Bob" <nowhere@nowhere.net> wrote in message
>>> news:M4KdnRXJItpmPinanZ2dnUVZ_rqlnZ2d@comcast.com...
>>>> Have your son try Last Known Good Configuration.
>>>>
>>>>
>>>>
>>>> "Tom Walker" <NoSpam@email.com> wrote in message
>>>> news:qsydnaeNWvFL5CnanZ2dnUVZ8vednZ2d@pipex.net...
>>>>> My son (away at university) has just installed this week's Microsoft
>>>>> updates and now is unable to get his laptop re-started (it's an Acer
>>>>> Aspire 5633 about a year old).
>>>>>
>>>>> It says "Configuring Updates. Stage 3 of 3 0% Complete.
>>>>> Then it says "Shutting Down" and restarts the whole cycle. This goes
>>>>> on and on....
>>>>>
>>>>> He has tried to get it into Safe Mode but it won't, just goes back
>>>>> into the cycle described above.
>>>>>
>>>>> I've searched on Google and come up with only one hit - that described
>>>>> identical symptoms and was posted in a blog about three hours ago.
>>>>> There are some references to the same message related to SP1
>>>>> installation but my son is just using the standard Microsoft Update
>>>>> service - not gone near SP1.
>>>>>
>>>>> Is anyone else getting this symptom and has anyone any ideas how to
>>>>> get out of it without wiping the whole machine?
>>>>>
>>>>> Many thanks for any help.
>>>>>
>>>>> Tom Walker
>>>>
>>><!--colorc--><!--/colorc-->
>><!--colorc--><!--/colorc-->
> <!--colorc--><!--/colorc-->

 

That's what I did in Microsoft's UK site to generate the "helpful" response
I displayed in my previous post.

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:eBu9hU$bIHA.4436@TK2MSFTNGP05.phx.gbl...<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Start a free Windows Update support incident request:
>
>
> Support for Windows Update:
>
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> in the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is
> related to a Security Update and cite the update's KB number (e.g.,
> KB123456).
>
> If your problem relates to a Cumulative Security Update for IE, call the
> above number (or the toll-free number for your locale) and ask to be
> transferred to the Consumer IE7 queue (which is 47830).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site:
>
> For enterprise customers, support for security updates is available
> through your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
>
> Tom Walker wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
>> Just got an email response back from Microsoft in the UK - see below.
>> For
>> non-UK folk, 0870 numbers cost more than standard land-line calls and a
>> proportion of this charge gets paid to Microsoft!
>>
>> You couldn't make it up.
>>
>> ------------------
>> "Dear Sir/Madam,
>>
>> Thank you for your email about issues with Microsoft® Windows® Updates.
>>
>> To enable us to help you resolve this issue, may I suggest on one of the
>> following:
>>
>> A useful resource is the Knowledge Base on our website, where we have
>> published a large collection of articles and FAQs about our products. You
>> can access it by going to our website at:
>>
>>
>>
>> You can also go online and visit our UK newsgroups to exchange ideas and
>> information with other Microsoft product users. There is also the chance
>> to
>> talk to our Most Valued Professional (MVP).
>>
>>
>>
>> If you do not find the answer you are looking for and wish to discuss
>> your
>> alternative support options, please call our Customer Support team on
>> 0870
>> 60 10 100. The lines are open from 8am to 6pm, Monday to Friday,
>> excluding
>> public holidays.
>>
>> Thank you again for getting in touch.
>>
>> Kind Regards,
>>
>> PARASHIVA MURTHY
>> Customer Service Professional
>> Microsoft Customer Services"
>> ------------------------------
>>
>>
>>
>>
>> "Tom Walker" <NoSpam@email.com> wrote in message
>> news:TOednbZPRaebESjanZ2dnUVZ8vmdnZ2d@pipex.net...<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>>> Thanks for all the comments - have now tried several things:
>>>
>>> 1. Disconnected all networks and re-boot - no change
>>>
>>> 2. Select "Last known good configuration" in boot options - no change
>>>
>>> 3. Select boot normally with vga 640x480 - no change.
>>>
>>> Going to try and contact Microsoft in the UK and am also posting
>>> re-install CDs/DVDs today as a last resort!
>>>
>>> Tom Walker
>>>
>>> "Bob" <nowhere@nowhere.net> wrote in message
>>> news:M4KdnRXJItpmPinanZ2dnUVZ_rqlnZ2d@comcast.com...
>>>> Have your son try Last Known Good Configuration.
>>>>
>>>>
>>>>
>>>> "Tom Walker" <NoSpam@email.com> wrote in message
>>>> news:qsydnaeNWvFL5CnanZ2dnUVZ8vednZ2d@pipex.net...
>>>>> My son (away at university) has just installed this week's Microsoft
>>>>> updates and now is unable to get his laptop re-started (it's an Acer
>>>>> Aspire 5633 about a year old).
>>>>>
>>>>> It says "Configuring Updates. Stage 3 of 3 0% Complete.
>>>>> Then it says "Shutting Down" and restarts the whole cycle. This goes
>>>>> on
>>>>> and on....
>>>>>
>>>>> He has tried to get it into Safe Mode but it won't, just goes back
>>>>> into
>>>>> the cycle described above.
>>>>>
>>>>> I've searched on Google and come up with only one hit - that described
>>>>> identical symptoms and was posted in a blog about three hours ago.
>>>>> There are some references to the same message related to SP1
>>>>> installation but my son is just using the standard Microsoft Update
>>>>> service - not gone near SP1.
>>>>>
>>>>> Is anyone else getting this symptom and has anyone any ideas how to
>>>>> get
>>>>> out of it without wiping the whole machine?
>>>>>
>>>>> Many thanks for any help.
>>>>>
>>>>> Tom Walker<!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
> <!--colorc--><!--/colorc-->

 

Re: Vista constantly rebooting after this week's updates - "Configuringupdates stage 3 of 3"

Tom Walker wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Thanks for all the comments - have now tried several things:
>
> 1. Disconnected all networks and re-boot - no change
>
> 2. Select "Last known good configuration" in boot options - no change
>
> 3. Select boot normally with vga 640x480 - no change.
>
> Going to try and contact Microsoft in the UK and am also posting
> re-install CDs/DVDs today as a last resort!
>
> Tom Walker
> <!--colorc--><!--/colorc-->

And thank you for the detailed list of steps you attempted, Tom.
Frankly, issues such as these should *never* occur as folks will
continue losing Trust in Microsoft and then they'll Disable automtic
updating altogether.
One does not have to have too vivid an imagination to realize what the
impact of a major vulnerability combined with a lack of installing
Security updates on a significant proportion of systems will lead to.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

 

I have disabled automatic updates and I'm sure I'm not the only one.
My approach is to download the updates and install them one at a time. If
after a reasonable period of time I'm not having a problem I then install
the next update. Additionally if an update (other than security updates)
does not refer to an issue I'm having a ignore it.

"MowGreen [MVP]" <mowgreen@nowandzen.com> wrote in message
news:%23gHGTJAcIHA.5768@TK2MSFTNGP03.phx.gbl...<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Tom Walker wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
>> Thanks for all the comments - have now tried several things:
>>
>> 1. Disconnected all networks and re-boot - no change
>>
>> 2. Select "Last known good configuration" in boot options - no change
>>
>> 3. Select boot normally with vga 640x480 - no change.
>>
>> Going to try and contact Microsoft in the UK and am also posting
>> re-install CDs/DVDs today as a last resort!
>>
>> Tom Walker
>><!--colorc--><!--/colorc-->
>
> And thank you for the detailed list of steps you attempted, Tom. Frankly,
> issues such as these should *never* occur as folks will continue losing
> Trust in Microsoft and then they'll Disable automtic updating altogether.
> One does not have to have too vivid an imagination to realize what the
> impact of a major vulnerability combined with a lack of installing
> Security updates on a significant proportion of systems will lead to.
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> =============== <!--colorc--><!--/colorc-->

 

Hello Tom,
Can you send me some of the log files from the system?
%windir%\logs\cbs\*.*
%windir%\WindowsUpdate*.log
%windir%\inf\setupapi.dev.log
%windir%\winsxs\poqexec.log (if exists)
%windir%\winsxs\pending.* (if exists)
%windir%\Performance\WinSAT\Datastore\*.*
%windir%\System32\winevt\Logs\application.evtx
Try booting to the Windows Vista DVD, choose the repair option in the lower
left-hand corner.
Choose to boot to a CMD prompt, copy the log files to a temp folder (or
onto removable media if available)

while in the repair more after copying the files to a temp location, you
should be able to choose the system restore option.
This should get you back operational.
Then send me the log file.
Remove the online the email darrellg@online.microsoft.com.
Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------
NNTP-Posting-Date: Thu, 14 Feb 2008 11:26:46 -0600
From: "Tom Walker" <NoSpam@email.com>
Newsgroups: microsoft.public.windowsupdate,microsoft.public.windows.vista
Subject: Vista constantly rebooting after this week's updates -
"Configuring updates stage 3 of 3"
Date: Thu, 14 Feb 2008 17:26:29 -0000
MIME-Version: 1.0
Content-Type: text/plain;
format=flowed;
charset="iso-8859-1";
reply-type=original
Content-Transfer-Encoding: 7bit
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My son (away at university) has just installed this week's Microsoft
updates
and now is unable to get his laptop re-started (it's an Acer Aspire 5633
about a year old).

It says "Configuring Updates. Stage 3 of 3 0% Complete.
Then it says "Shutting Down" and restarts the whole cycle. This goes on
and
on....

He has tried to get it into Safe Mode but it won't, just goes back into the
cycle described above.

I've searched on Google and come up with only one hit - that described
identical symptoms and was posted in a blog about three hours ago. There
are some references to the same message related to SP1 installation but my
son is just using the standard Microsoft Update service - not gone near SP1.

Is anyone else getting this symptom and has anyone any ideas how to get out
of it without wiping the whole machine?

Many thanks for any help.

Tom Walker

 

RE: Vista constantly rebooting after this week's updates - "Configurin

Hello Christian,
Can you send me some of the log files from the system?
%windir%\logs\cbs\*.*
%windir%\WindowsUpdate*.log
%windir%\inf\setupapi.dev.log
%windir%\winsxs\poqexec.log (if exists)
%windir%\winsxs\pending.* (if exists)
%windir%\Performance\WinSAT\Datastore\*.*
%windir%\System32\winevt\Logs\application.evtx
Try booting to the Windows Vista DVD, choose the repair option in the lower
left-hand corner.
Choose to boot to a CMD prompt, copy the log files to a temp folder (or
onto removable media if available)

while in the repair more after copying the files to a temp location, you
should be able to choose the system restore option.
This should get you back operational.
Then send me the log file.
Remove the online the email darrellg@online.microsoft.com.
Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------
Thread-Topic: Vista constantly rebooting after this week's updates -
"Configurin
thread-index: AchvN3f3nG5hqTRsRpqok4PHsAP8FA==
X-WBNR-Posting-Host: 128.135.103.220
From: =?Utf-8?B?Q2hyaXN0aWFuIEJyb2NrbWFu?= <Christian
Brockman@discussions.microsoft.com>
References: <qsydnaeNWvFL5CnanZ2dnUVZ8vednZ2d@pipex.net>
Subject: RE: Vista constantly rebooting after this week's updates -
"Configurin
Date: Thu, 14 Feb 2008 10:29:00 -0800
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X-Tomcat-NG: microsoft.public.windowsupdate

I am having the exact same problem. I can't even get into Vista to try to
change directories as has been suggested elsewhere in this forum. I have
tried booting in safe mode and jumping back to system save point. Neither
work (as I still get the step 3 of 3 and then another reboot). I really
don't want to have to reinstall vista. Help please!

Christian Brockman

"Tom Walker" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> My son (away at university) has just installed this week's Microsoft <!--colorc--><!--/colorc-->
updates <!--coloro:blue--><span style="color:blue <!--/coloro-->
> and now is unable to get his laptop re-started (it's an Acer Aspire 5633
> about a year old).
>
> It says "Configuring Updates. Stage 3 of 3 0% Complete.
> Then it says "Shutting Down" and restarts the whole cycle. This goes on <!--colorc--><!--/colorc-->
and <!--coloro:blue--><span style="color:blue <!--/coloro-->
> on....
>
> He has tried to get it into Safe Mode but it won't, just goes back into <!--colorc--><!--/colorc-->
the <!--coloro:blue--><span style="color:blue <!--/coloro-->
> cycle described above.
>
> I've searched on Google and come up with only one hit - that described
> identical symptoms and was posted in a blog about three hours ago. There
> are some references to the same message related to SP1 installation but <!--colorc--><!--/colorc-->
my <!--coloro:blue--><span style="color:blue <!--/coloro-->
> son is just using the standard Microsoft Update service - not gone near <!--colorc--><!--/colorc-->
SP1.<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
> Is anyone else getting this symptom and has anyone any ideas how to get <!--colorc--><!--/colorc-->
out <!--coloro:blue--><span style="color:blue <!--/coloro-->
> of it without wiping the whole machine?
>
> Many thanks for any help.
>
> Tom Walker
>
> <!--colorc--><!--/colorc-->

 

RE: Vista constantly rebooting after this week's updates - "Config

Hello Kenneth,
Can you send me some of the log files from the system?
%windir%\logs\cbs\*.*
%windir%\WindowsUpdate*.log
%windir%\inf\setupapi.dev.log
%windir%\winsxs\poqexec.log (if exists)
%windir%\winsxs\pending.* (if exists)
%windir%\Performance\WinSAT\Datastore\*.*
%windir%\System32\winevt\Logs\application.evtx
Try booting to the Windows Vista DVD, choose the repair option in the lower
left-hand corner.
Choose to boot to a CMD prompt, copy the log files to a temp folder (or
onto removable media if available)

while in the repair more after copying the files to a temp location, you
should be able to choose the system restore option.
This should get you back operational.
Then send me the log file.
Remove the online the email darrellg@online.microsoft.com.
Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------
Thread-Topic: Vista constantly rebooting after this week's updates - "Config
thread-index: AchvO8yfQTn6M53BTpWedbmf3aVMIQ==
X-WBNR-Posting-Host: 83.88.203.11
From: =?Utf-8?B?S2VubmV0aA==?= <Kenneth@discussions.microsoft.com>
References: <qsydnaeNWvFL5CnanZ2dnUVZ8vednZ2d@pipex.net>
<01E8F46B-77B7-4BC8-94A1-07C1FE139FF3@microsoft.com>
Subject: RE: Vista constantly rebooting after this week's updates - "Config
Date: Thu, 14 Feb 2008 11:00:00 -0800
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X-Tomcat-NG: microsoft.public.windowsupdate

Same here, tried all the options from the "safe boot" options. Cant get out
of the cycle. And its also at the stage 3 of 3 im hanging at. Computer was
just fine untill the update ran and did an automated reboot to install the
changes

"Christian Brockman" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> I am having the exact same problem. I can't even get into Vista to try <!--colorc--><!--/colorc-->
to <!--coloro:blue--><span style="color:blue <!--/coloro-->
> change directories as has been suggested elsewhere in this forum. I have
> tried booting in safe mode and jumping back to system save point. <!--colorc--><!--/colorc-->
Neither <!--coloro:blue--><span style="color:blue <!--/coloro-->
> work (as I still get the step 3 of 3 and then another reboot). I really
> don't want to have to reinstall vista. Help please!
>
> Christian Brockman
>
> "Tom Walker" wrote:
> <!--coloro:green--><span style="color:green <!--/coloro-->
> > My son (away at university) has just installed this week's Microsoft <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
updates <!--coloro:blue--><span style="color:blue <!--/coloro--><!--coloro:green--><span style="color:green <!--/coloro-->
> > and now is unable to get his laptop re-started (it's an Acer Aspire <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
5633 <!--coloro:blue--><span style="color:blue <!--/coloro--><!--coloro:green--><span style="color:green <!--/coloro-->
> > about a year old).
> >
> > It says "Configuring Updates. Stage 3 of 3 0% Complete.
> > Then it says "Shutting Down" and restarts the whole cycle. This goes <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
on and <!--coloro:blue--><span style="color:blue <!--/coloro--><!--coloro:green--><span style="color:green <!--/coloro-->
> > on....
> >
> > He has tried to get it into Safe Mode but it won't, just goes back into <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
the <!--coloro:blue--><span style="color:blue <!--/coloro--><!--coloro:green--><span style="color:green <!--/coloro-->
> > cycle described above.
> >
> > I've searched on Google and come up with only one hit - that described
> > identical symptoms and was posted in a blog about three hours ago. <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
There <!--coloro:blue--><span style="color:blue <!--/coloro--><!--coloro:green--><span style="color:green <!--/coloro-->
> > are some references to the same message related to SP1 installation but <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
my <!--coloro:blue--><span style="color:blue <!--/coloro--><!--coloro:green--><span style="color:green <!--/coloro-->
> > son is just using the standard Microsoft Update service - not gone near <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
SP1.<!--coloro:blue--><span style="color:blue <!--/coloro--><!--coloro:green--><span style="color:green <!--/coloro-->
> >
> > Is anyone else getting this symptom and has anyone any ideas how to get <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
out <!--coloro:blue--><span style="color:blue <!--/coloro--><!--coloro:green--><span style="color:green <!--/coloro-->
> > of it without wiping the whole machine?
> >
> > Many thanks for any help.
> >
> > Tom Walker
> >
> > <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->

 

Re: Vista constantly rebooting after this week's updates - "Config

i.e., send your email to darrellg[AT]microsoft.com
--
~PA Bear

"Darrell Gorter[MSFT]" wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Hello Kenneth,
> Can you send me some of the log files from the system?
> %windir%logscbs*.*
> %windir%WindowsUpdate*.log
> %windir%infsetupapi.dev.log
> %windir%winsxspoqexec.log (if exists)
> %windir%winsxspending.* (if exists)
> %windir%PerformanceWinSATDatastore*.*
> %windir%System32winevtLogsapplication.evtx
> Try booting to the Windows Vista DVD, choose the repair option in the
> lower
> left-hand corner.
> Choose to boot to a CMD prompt, copy the log files to a temp folder (or
> onto removable media if available)
>
> while in the repair more after copying the files to a temp location, you
> should be able to choose the system restore option.
> This should get you back operational.
> Then send me the log file.
> Remove the online the email darrellg@online.microsoft.com.
> Thanks,
> Darrell Gorter[MSFT]
>
> This posting is provided "AS IS" with no warranties, and confers no rights
> --------------------
> Thread-Topic: Vista constantly rebooting after this week's updates -
> "Config
> thread-index: AchvO8yfQTn6M53BTpWedbmf3aVMIQ==
> X-WBNR-Posting-Host: 83.88.203.11
> From: =?Utf-8?B?S2VubmV0aA==?= <Kenneth@discussions.microsoft.com>
> References: <qsydnaeNWvFL5CnanZ2dnUVZ8vednZ2d@pipex.net>
> <01E8F46B-77B7-4BC8-94A1-07C1FE139FF3@microsoft.com>
> Subject: RE: Vista constantly rebooting after this week's updates -
> "Config
> Date: Thu, 14 Feb 2008 11:00:00 -0800
> Lines: 41
> Message-ID: <41A0B43E-A71F-43E9-B06F-D1E0F1CADCF2@microsoft.com>
> MIME-Version: 1.0
> Content-Type: text/plain;
> charset="Utf-8"
> Content-Transfer-Encoding: 7bit
> X-Newsreader: Microsoft CDO for Windows 2000
> Content-Class: urn:content-classes:message
> Importance: normal
> Priority: normal
> X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
> Newsgroups: microsoft.public.windowsupdate
> Path: TK2MSFTNGHUB02.phx.gbl
> Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsupdate:41560
> NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
> X-Tomcat-NG: microsoft.public.windowsupdate
>
> Same here, tried all the options from the "safe boot" options. Cant get
> out
> of the cycle. And its also at the stage 3 of 3 im hanging at. Computer was
> just fine untill the update ran and did an automated reboot to install the
> changes
>
> "Christian Brockman" wrote:
><!--coloro:green--><span style="color:green <!--/coloro-->
>> I am having the exact same problem. I can't even get into Vista to try<!--colorc--><!--/colorc-->
> to<!--coloro:green--><span style="color:green <!--/coloro-->
>> change directories as has been suggested elsewhere in this forum. I have
>> tried booting in safe mode and jumping back to system save point.<!--colorc--><!--/colorc-->
> Neither<!--coloro:green--><span style="color:green <!--/coloro-->
>> work (as I still get the step 3 of 3 and then another reboot). I really
>> don't want to have to reinstall vista. Help please!
>>
>> Christian Brockman
>>
>> "Tom Walker" wrote:
>><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>>> My son (away at university) has just installed this week's Microsoft
>>> updates and now is unable to get his laptop re-started (it's an Acer
>>> Aspire<!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
> 5633<!--coloro:green--><span style="color:green <!--/coloro--><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>>> about a year old).
>>>
>>> It says "Configuring Updates. Stage 3 of 3 0% Complete.
>>> Then it says "Shutting Down" and restarts the whole cycle. This goes<!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
> on and<!--coloro:green--><span style="color:green <!--/coloro--><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>>> on....
>>>
>>> He has tried to get it into Safe Mode but it won't, just goes back into
>>> the cycle described above.
>>>
>>> I've searched on Google and come up with only one hit - that described
>>> identical symptoms and was posted in a blog about three hours ago.<!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
> There<!--coloro:green--><span style="color:green <!--/coloro--><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>>> are some references to the same message related to SP1 installation but
>>> my
>>> son is just using the standard Microsoft Update service - not gone near
>>> SP1.
>>>
>>> Is anyone else getting this symptom and has anyone any ideas how to get
>>> out of it without wiping the whole machine?
>>>
>>> Many thanks for any help.
>>>
>>> Tom Walker <!--colorc--><!--/colorc--><!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->

 

Re: Vista constantly rebooting after this week's updates - "Configurin

i.e., send your email to darrellg[AT]microsoft.com
--
~PA Bear


"Darrell Gorter[MSFT]" wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Hello Christian,
> Can you send me some of the log files from the system?
> %windir%logscbs*.*
> %windir%WindowsUpdate*.log
> %windir%infsetupapi.dev.log
> %windir%winsxspoqexec.log (if exists)
> %windir%winsxspending.* (if exists)
> %windir%PerformanceWinSATDatastore*.*
> %windir%System32winevtLogsapplication.evtx
> Try booting to the Windows Vista DVD, choose the repair option in the
> lower
> left-hand corner.
> Choose to boot to a CMD prompt, copy the log files to a temp folder (or
> onto removable media if available)
>
> while in the repair more after copying the files to a temp location, you
> should be able to choose the system restore option.
> This should get you back operational.
> Then send me the log file.
> Remove the online the email darrellg@online.microsoft.com.
> Thanks,
> Darrell Gorter[MSFT]
>
> This posting is provided "AS IS" with no warranties, and confers no rights
> --------------------
> Thread-Topic: Vista constantly rebooting after this week's updates -
> "Configurin
> thread-index: AchvN3f3nG5hqTRsRpqok4PHsAP8FA==
> X-WBNR-Posting-Host: 128.135.103.220
> From: =?Utf-8?B?Q2hyaXN0aWFuIEJyb2NrbWFu?= <Christian
> Brockman@discussions.microsoft.com>
> References: <qsydnaeNWvFL5CnanZ2dnUVZ8vednZ2d@pipex.net>
> Subject: RE: Vista constantly rebooting after this week's updates -
> "Configurin
> Date: Thu, 14 Feb 2008 10:29:00 -0800
> Lines: 34
> Message-ID: <01E8F46B-77B7-4BC8-94A1-07C1FE139FF3@microsoft.com>
> MIME-Version: 1.0
> Content-Type: text/plain;
> charset="Utf-8"
> Content-Transfer-Encoding: 7bit
> X-Newsreader: Microsoft CDO for Windows 2000
> Content-Class: urn:content-classes:message
> Importance: normal
> Priority: normal
> X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
> Newsgroups: microsoft.public.windowsupdate
> Path: TK2MSFTNGHUB02.phx.gbl
> Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsupdate:41553
> NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
> X-Tomcat-NG: microsoft.public.windowsupdate
>
> I am having the exact same problem. I can't even get into Vista to try to
> change directories as has been suggested elsewhere in this forum. I have
> tried booting in safe mode and jumping back to system save point. Neither
> work (as I still get the step 3 of 3 and then another reboot). I really
> don't want to have to reinstall vista. Help please!
>
> Christian Brockman
>
> "Tom Walker" wrote:
><!--coloro:green--><span style="color:green <!--/coloro-->
>> My son (away at university) has just installed this week's Microsoft
>> updates and now is unable to get his laptop re-started (it's an Acer
>> Aspire 5633 about a year old).
>>
>> It says "Configuring Updates. Stage 3 of 3 0% Complete.
>> Then it says "Shutting Down" and restarts the whole cycle. This goes on
>> and on....
>>
>> He has tried to get it into Safe Mode but it won't, just goes back into
>> the
>> cycle described above.
>>
>> I've searched on Google and come up with only one hit - that described
>> identical symptoms and was posted in a blog about three hours ago. There
>> are some references to the same message related to SP1 installation but
>> my
>> son is just using the standard Microsoft Update service - not gone near
>> SP1.
>>
>> Is anyone else getting this symptom and has anyone any ideas how to get
>> out
>> of it without wiping the whole machine?
>>
>> Many thanks for any help.
>>
>> Tom Walker <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->

 

i.e., attach the logs to an email to darrellg[AT]microsoft.com
--
~PA Bear

"Darrell Gorter[MSFT]" wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Hello Tom,
> Can you send me some of the log files from the system?
> %windir%logscbs*.*
> %windir%WindowsUpdate*.log
> %windir%infsetupapi.dev.log
> %windir%winsxspoqexec.log (if exists)
> %windir%winsxspending.* (if exists)
> %windir%PerformanceWinSATDatastore*.*
> %windir%System32winevtLogsapplication.evtx
> Try booting to the Windows Vista DVD, choose the repair option in the
> lower
> left-hand corner.
> Choose to boot to a CMD prompt, copy the log files to a temp folder (or
> onto removable media if available)
>
> while in the repair more after copying the files to a temp location, you
> should be able to choose the system restore option.
> This should get you back operational.
> Then send me the log file.
> Remove the online the email darrellg@online.microsoft.com.
> Thanks,
> Darrell Gorter[MSFT]
>
> This posting is provided "AS IS" with no warranties, and confers no rights
> --------------------
> NNTP-Posting-Date: Thu, 14 Feb 2008 11:26:46 -0600
> From: "Tom Walker" <NoSpam@email.com>
> Newsgroups: microsoft.public.windowsupdate,microsoft.public.windows.vista
> Subject: Vista constantly rebooting after this week's updates -
> "Configuring updates stage 3 of 3"
> Date: Thu, 14 Feb 2008 17:26:29 -0000
> MIME-Version: 1.0
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> !news.pipex.net.POSTED!not-for-mail
> Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsupdate:41544
> X-Tomcat-NG: microsoft.public.windowsupdate
>
> My son (away at university) has just installed this week's Microsoft
> updates
> and now is unable to get his laptop re-started (it's an Acer Aspire 5633
> about a year old).
>
> It says "Configuring Updates. Stage 3 of 3 0% Complete.
> Then it says "Shutting Down" and restarts the whole cycle. This goes on
> and
> on....
>
> He has tried to get it into Safe Mode but it won't, just goes back into
> the
> cycle described above.
>
> I've searched on Google and come up with only one hit - that described
> identical symptoms and was posted in a blog about three hours ago. There
> are some references to the same message related to SP1 installation but my
> son is just using the standard Microsoft Update service - not gone near
> SP1.
>
> Is anyone else getting this symptom and has anyone any ideas how to get
> out
> of it without wiping the whole machine?
>
> Many thanks for any help.
>
> Tom Walker <!--colorc--><!--/colorc-->

 

Re: Vista constantly rebooting after this week's updates - "Configuringupdates stage 3 of 3"

Darrell,

You must have missed this part -

Tom Walker wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> My son (away at university) has just installed this week's Microsoft updates and now is unable
> to get his laptop re-started (it's an Acer Aspire 5633 about a year old).<!--colorc--><!--/colorc-->

and, he wrote in today's post at 4:56 AM PST:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Going to try and contact Microsoft in the UK and am also posting re-install CDs/DVDs today as a
> last resort! <!--colorc--><!--/colorc-->

Doubt Tom's son will be interested in looking for log files while he's
trying to resuscitate his laptop. Perhaps afterwards Tom can have his
son send them directly to you.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Darrell Gorter[MSFT] wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Hello Tom,
> Can you send me some of the log files from the system?
> %windir%logscbs*.*
> %windir%WindowsUpdate*.log
> %windir%infsetupapi.dev.log
> %windir%winsxspoqexec.log (if exists)
> %windir%winsxspending.* (if exists)
> %windir%PerformanceWinSATDatastore*.*
> %windir%System32winevtLogsapplication.evtx
> Try booting to the Windows Vista DVD, choose the repair option in the lower
> left-hand corner.
> Choose to boot to a CMD prompt, copy the log files to a temp folder (or
> onto removable media if available)
>
> while in the repair more after copying the files to a temp location, you
> should be able to choose the system restore option.
> This should get you back operational.
> Then send me the log file.
> Remove the online the email darrellg@online.microsoft.com.
> Thanks,
> Darrell Gorter[MSFT]
>
> This posting is provided "AS IS" with no warranties, and confers no rights
> --------------------<!--colorc--><!--/colorc-->
Tom Walker wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
> My son (away at university) has just installed this week's Microsoft
> updates
> and now is unable to get his laptop re-started (it's an Acer Aspire 5633
> about a year old).
>
> It says "Configuring Updates. Stage 3 of 3 0% Complete.
> Then it says "Shutting Down" and restarts the whole cycle. This goes on
> and
> on....
>
> He has tried to get it into Safe Mode but it won't, just goes back into the
> cycle described above.
>
> I've searched on Google and come up with only one hit - that described
> identical symptoms and was posted in a blog about three hours ago. There
> are some references to the same message related to SP1 installation but my
> son is just using the standard Microsoft Update service - not gone near SP1.
>
> Is anyone else getting this symptom and has anyone any ideas how to get out
> of it without wiping the whole machine?
>
> Many thanks for any help.
>
> Tom Walker
>
> <!--colorc--><!--/colorc-->

 

Hello,
I was hoping the log files could have been saved prior to reinstalling or
restoring.
I don't need the log files after the machine has been rebuilt or restored.
I was asking for the logs to see if we could figure out a potential cause
for the issue.
If we know the cause, we may be able to figure out a resolution, but
without the logs it's pretty hard to determine what is happening with this
situation.
I was asking in case the logs were still available. If they can be saved
off prior to the rebuild or restoration, that would be great.
Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------
Date: Fri, 15 Feb 2008 13:57:12 -0800
From: "MowGreen [MVP]" <mowgreen@nowandzen.com>
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.2)
Gecko/20040804 Netscape/7.2 (ax)
X-Accept-Language: en-us, en
MIME-Version: 1.0
Subject: Re: Vista constantly rebooting after this week's updates -
"Configuring
updates stage 3 of 3"
References: <qsydnaeNWvFL5CnanZ2dnUVZ8vednZ2d@pipex.net>
<9HLZYfBcIHA.5204@TK2MSFTNGHUB02.phx.gbl>
In-Reply-To: <9HLZYfBcIHA.5204@TK2MSFTNGHUB02.phx.gbl>
Content-Type: text/plain; charset=us-ascii; format=flowed
Content-Transfer-Encoding: 7bit
Message-ID: <OTC412BcIHA.2000@TK2MSFTNGP05.phx.gbl>
Newsgroups: microsoft.public.windowsupdate
NNTP-Posting-Host: c-69-181-225-36.hsd1.ca.comcast.net 69.181.225.36
Lines: 1
Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsupdate:41769
X-Tomcat-NG: microsoft.public.windowsupdate

Darrell,

You must have missed this part -

Tom Walker wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> My son (away at university) has just installed this week's Microsoft <!--colorc--><!--/colorc-->
updates and now is unable <!--coloro:blue--><span style="color:blue <!--/coloro-->
> to get his laptop re-started (it's an Acer Aspire 5633 about a year old).<!--colorc--><!--/colorc-->

and, he wrote in today's post at 4:56 AM PST:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Going to try and contact Microsoft in the UK and am also posting <!--colorc--><!--/colorc-->
re-install CDs/DVDs today as a <!--coloro:blue--><span style="color:blue <!--/coloro-->
> last resort! <!--colorc--><!--/colorc-->

Doubt Tom's son will be interested in looking for log files while he's
trying to resuscitate his laptop. Perhaps afterwards Tom can have his
son send them directly to you.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Darrell Gorter[MSFT] wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Hello Tom,
> Can you send me some of the log files from the system?
> %windir%logscbs*.*
> %windir%WindowsUpdate*.log
> %windir%infsetupapi.dev.log
> %windir%winsxspoqexec.log (if exists)
> %windir%winsxspending.* (if exists)
> %windir%PerformanceWinSATDatastore*.*
> %windir%System32winevtLogsapplication.evtx
> Try booting to the Windows Vista DVD, choose the repair option in the <!--colorc--><!--/colorc-->
lower <!--coloro:blue--><span style="color:blue <!--/coloro-->
> left-hand corner.
> Choose to boot to a CMD prompt, copy the log files to a temp folder (or
> onto removable media if available)
>
> while in the repair more after copying the files to a temp location, you
> should be able to choose the system restore option.
> This should get you back operational.
> Then send me the log file.
> Remove the online the email darrellg@online.microsoft.com.
> Thanks,
> Darrell Gorter[MSFT]
>
> This posting is provided "AS IS" with no warranties, and confers no rights
> --------------------<!--colorc--><!--/colorc-->
Tom Walker wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
> My son (away at university) has just installed this week's Microsoft
> updates
> and now is unable to get his laptop re-started (it's an Acer Aspire 5633
> about a year old).
>
> It says "Configuring Updates. Stage 3 of 3 0% Complete.
> Then it says "Shutting Down" and restarts the whole cycle. This goes on
> and
> on....
>
> He has tried to get it into Safe Mode but it won't, just goes back into <!--colorc--><!--/colorc-->
the <!--coloro:blue--><span style="color:blue <!--/coloro-->
> cycle described above.
>
> I've searched on Google and come up with only one hit - that described
> identical symptoms and was posted in a blog about three hours ago. There
> are some references to the same message related to SP1 installation but <!--colorc--><!--/colorc-->
my <!--coloro:blue--><span style="color:blue <!--/coloro-->
> son is just using the standard Microsoft Update service - not gone near <!--colorc--><!--/colorc-->
SP1.<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
> Is anyone else getting this symptom and has anyone any ideas how to get <!--colorc--><!--/colorc-->
out <!--coloro:blue--><span style="color:blue <!--/coloro-->
> of it without wiping the whole machine?
>
> Many thanks for any help.
>
> Tom Walker
>
> <!--colorc--><!--/colorc-->

 

Re: Vista constantly rebooting after this week's updates - "Config

Darrell,

I have the same issue on a HP DV8000. I have saved the files you
requested.. (what a pain) and will be emailing them to you as soon as the
system restore is complete..

Regards,

""Darrell Gorter[MSFT]"" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Hello,
> I was hoping the log files could have been saved prior to reinstalling or
> restoring.
> I don't need the log files after the machine has been rebuilt or restored.
> I was asking for the logs to see if we could figure out a potential cause
> for the issue.
> If we know the cause, we may be able to figure out a resolution, but
> without the logs it's pretty hard to determine what is happening with this
> situation.
> I was asking in case the logs were still available. If they can be saved
> off prior to the rebuild or restoration, that would be great.
> Thanks,
> Darrell Gorter[MSFT]
>
> This posting is provided "AS IS" with no warranties, and confers no rights
> --------------------
> Date: Fri, 15 Feb 2008 13:57:12 -0800
> From: "MowGreen [MVP]" <mowgreen@nowandzen.com>
> User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.2)
> Gecko/20040804 Netscape/7.2 (ax)
> X-Accept-Language: en-us, en
> MIME-Version: 1.0
> Subject: Re: Vista constantly rebooting after this week's updates -
> "Configuring
> updates stage 3 of 3"
> References: <qsydnaeNWvFL5CnanZ2dnUVZ8vednZ2d@pipex.net>
> <9HLZYfBcIHA.5204@TK2MSFTNGHUB02.phx.gbl>
> In-Reply-To: <9HLZYfBcIHA.5204@TK2MSFTNGHUB02.phx.gbl>
> Content-Type: text/plain; charset=us-ascii; format=flowed
> Content-Transfer-Encoding: 7bit
> Message-ID: <OTC412BcIHA.2000@TK2MSFTNGP05.phx.gbl>
> Newsgroups: microsoft.public.windowsupdate
> NNTP-Posting-Host: c-69-181-225-36.hsd1.ca.comcast.net 69.181.225.36
> Lines: 1
> Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
> Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsupdate:41769
> X-Tomcat-NG: microsoft.public.windowsupdate
>
> Darrell,
>
> You must have missed this part -
>
> Tom Walker wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
> > My son (away at university) has just installed this week's Microsoft <!--colorc--><!--/colorc-->
> updates and now is unable <!--coloro:green--><span style="color:green <!--/coloro-->
> > to get his laptop re-started (it's an Acer Aspire 5633 about a year old).<!--colorc--><!--/colorc-->
>
> and, he wrote in today's post at 4:56 AM PST:
> <!--coloro:green--><span style="color:green <!--/coloro-->
> > Going to try and contact Microsoft in the UK and am also posting <!--colorc--><!--/colorc-->
> re-install CDs/DVDs today as a <!--coloro:green--><span style="color:green <!--/coloro-->
> > last resort! <!--colorc--><!--/colorc-->
>
> Doubt Tom's son will be interested in looking for log files while he's
> trying to resuscitate his laptop. Perhaps afterwards Tom can have his
> son send them directly to you.
>
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Darrell Gorter[MSFT] wrote:
> <!--coloro:green--><span style="color:green <!--/coloro-->
> > Hello Tom,
> > Can you send me some of the log files from the system?
> > %windir%logscbs*.*
> > %windir%WindowsUpdate*.log
> > %windir%infsetupapi.dev.log
> > %windir%winsxspoqexec.log (if exists)
> > %windir%winsxspending.* (if exists)
> > %windir%PerformanceWinSATDatastore*.*
> > %windir%System32winevtLogsapplication.evtx
> > Try booting to the Windows Vista DVD, choose the repair option in the <!--colorc--><!--/colorc-->
> lower <!--coloro:green--><span style="color:green <!--/coloro-->
> > left-hand corner.
> > Choose to boot to a CMD prompt, copy the log files to a temp folder (or
> > onto removable media if available)
> >
> > while in the repair more after copying the files to a temp location, you
> > should be able to choose the system restore option.
> > This should get you back operational.
> > Then send me the log file.
> > Remove the online the email darrellg@online.microsoft.com.
> > Thanks,
> > Darrell Gorter[MSFT]
> >
> > This posting is provided "AS IS" with no warranties, and confers no rights
> > --------------------<!--colorc--><!--/colorc-->
> Tom Walker wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
> >
> > My son (away at university) has just installed this week's Microsoft
> > updates
> > and now is unable to get his laptop re-started (it's an Acer Aspire 5633
> > about a year old).
> >
> > It says "Configuring Updates. Stage 3 of 3 0% Complete.
> > Then it says "Shutting Down" and restarts the whole cycle. This goes on
> > and
> > on....
> >
> > He has tried to get it into Safe Mode but it won't, just goes back into <!--colorc--><!--/colorc-->
> the <!--coloro:green--><span style="color:green <!--/coloro-->
> > cycle described above.
> >
> > I've searched on Google and come up with only one hit - that described
> > identical symptoms and was posted in a blog about three hours ago. There
> > are some references to the same message related to SP1 installation but <!--colorc--><!--/colorc-->
> my <!--coloro:green--><span style="color:green <!--/coloro-->
> > son is just using the standard Microsoft Update service - not gone near <!--colorc--><!--/colorc-->
> SP1.<!--coloro:green--><span style="color:green <!--/coloro-->
> >
> > Is anyone else getting this symptom and has anyone any ideas how to get <!--colorc--><!--/colorc-->
> out <!--coloro:green--><span style="color:green <!--/coloro-->
> > of it without wiping the whole machine?
> >
> > Many thanks for any help.
> >
> > Tom Walker
> >
> > <!--colorc--><!--/colorc-->
> <!--colorc--><!--/colorc-->

 

Re: Vista constantly rebooting after this week's updates - "Config

Well, I have 2 computers running Vista, one Vista Home Premium on a 5 year
old Dell that will NOT complete the update, (says 3 of 3 at 0% then reboots)
which was a security update concerning the Window Media Center part of Vista.
On my Vista Ultimate system the update took just fine, so I am able to use
that computer.

It's somewhat comforting to know that many are having problems with this,
but now we are all locked out our computers because MS put out a bad update.
This is not good.


"MowGreen [MVP]" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Tom, Kenneth, and Christian ...
> Are all 3 affected systems Acer laptops ?
>
> STRONGLY suggest that you all phone this in to Microsoft's PSS. Tell
> them ***specifically*** that this was caused by a Security update.
> Perhaps it was
>
> Microsoft Security Bulletin MS08-004 – Important
> Vulnerability in Windows TCP/IP Could Allow Denial of Service (946456)
>
> that caused this issue. Or it could have been
>
> Microsoft Security Bulletin MS08-007 – Critical
> Vulnerability in WebDAV Mini-Redirector Could Allow Remote Code
> Execution (946026)
>
> There is no-charge support for issues with Security updates:
> <!--coloro:green--><span style="color:green <!--/coloro-->
> > Support
> > • Customers in the U.S. and Canada can receive technical support from Microsoft Product Support
> > Services at 1-866-PCSAFETY. There is no charge for support calls that are associated with
> > security updates.
> > • International customers can receive support from their local Microsoft subsidiaries. There is no
> > charge for support that is associated with security updates. For more information about how to
> > contact Microsoft for support issues, visit the International Support Web site.
> > <!--colorc--><!--/colorc-->
>
> Make them troubleshoot just which update is causing the rebooting. After
> all, it was their update
> that caused this issue <w>
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============<!--colorc--><!--/colorc-->

 

RE: Vista constantly rebooting after this week's updates - "Config

I did this and it didn't do anything - Vista STILL wants to try to complete
the update after reboot, which shows "3 of 3 at 0%" for a few minutes then
just shuts down and restarts. The cycle is endless.

Same thing when going into ANY Safe Mode - endless shutdown, restart,
shutdown, restart cycle.

According to my Vista Ultimate machine, which did the update okay, it's the
update that has to do with the 14 February 2008, Windows Media Center part of
Vista. It was listed as an "important" update. How we, as users, can get
back to normal without completely re-installing Vista because of Microsoft's
sloppy update process is unknown so far as I have seen.

""Darrell Gorter[MSFT]"" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Hello Kenneth,
> Can you send me some of the log files from the system?
> %windir%logscbs*.*
> %windir%WindowsUpdate*.log
> %windir%infsetupapi.dev.log
> %windir%winsxspoqexec.log (if exists)
> %windir%winsxspending.* (if exists)
> %windir%PerformanceWinSATDatastore*.*
> %windir%System32winevtLogsapplication.evtx
> Try booting to the Windows Vista DVD, choose the repair option in the lower
> left-hand corner.
> Choose to boot to a CMD prompt, copy the log files to a temp folder (or
> onto removable media if available)
>
> while in the repair more after copying the files to a temp location, you
> should be able to choose the system restore option.
> This should get you back operational.
> Then send me the log file.
> Remove the online the email darrellg@online.microsoft.com.
> Thanks,
> Darrell Gorter[MSFT]
>
> This posting is provided "AS IS" with no warranties, and confers no rights
> --------------------
> Thread-Topic: Vista constantly rebooting after this week's updates - "Config
> thread-index: AchvO8yfQTn6M53BTpWedbmf3aVMIQ==
> X-WBNR-Posting-Host: 83.88.203.11
> From: =?Utf-8?B?S2VubmV0aA==?= <Kenneth@discussions.microsoft.com>
> References: <qsydnaeNWvFL5CnanZ2dnUVZ8vednZ2d@pipex.net>
> <01E8F46B-77B7-4BC8-94A1-07C1FE139FF3@microsoft.com>
> Subject: RE: Vista constantly rebooting after this week's updates - "Config
> Date: Thu, 14 Feb 2008 11:00:00 -0800
> Lines: 41
> Message-ID: <41A0B43E-A71F-43E9-B06F-D1E0F1CADCF2@microsoft.com>
> MIME-Version: 1.0
> Content-Type: text/plain;
> charset="Utf-8"
> Content-Transfer-Encoding: 7bit
> X-Newsreader: Microsoft CDO for Windows 2000
> Content-Class: urn:content-classes:message
> Importance: normal
> Priority: normal
> X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
> Newsgroups: microsoft.public.windowsupdate
> Path: TK2MSFTNGHUB02.phx.gbl
> Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsupdate:41560
> NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
> X-Tomcat-NG: microsoft.public.windowsupdate
>
> Same here, tried all the options from the "safe boot" options. Cant get out
> of the cycle. And its also at the stage 3 of 3 im hanging at. Computer was
> just fine untill the update ran and did an automated reboot to install the
> changes
>
> "Christian Brockman" wrote:
> <!--coloro:green--><span style="color:green <!--/coloro-->
> > I am having the exact same problem. I can't even get into Vista to try <!--colorc--><!--/colorc-->
> to <!--coloro:green--><span style="color:green <!--/coloro-->
> > change directories as has been suggested elsewhere in this forum. I have
> > tried booting in safe mode and jumping back to system save point. <!--colorc--><!--/colorc-->
> Neither <!--coloro:green--><span style="color:green <!--/coloro-->
> > work (as I still get the step 3 of 3 and then another reboot). I really
> > don't want to have to reinstall vista. Help please!
> >
> > Christian Brockman
> >
> > "Tom Walker" wrote:
> > <!--coloro:darkred--><span style="color:darkred <!--/coloro-->
> > > My son (away at university) has just installed this week's Microsoft <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
> updates <!--coloro:green--><span style="color:green <!--/coloro--><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
> > > and now is unable to get his laptop re-started (it's an Acer Aspire <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
> 5633 <!--coloro:green--><span style="color:green <!--/coloro--><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
> > > about a year old).
> > >
> > > It says "Configuring Updates. Stage 3 of 3 0% Complete.
> > > Then it says "Shutting Down" and restarts the whole cycle. This goes <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
> on and <!--coloro:green--><span style="color:green <!--/coloro--><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
> > > on....
> > >
> > > He has tried to get it into Safe Mode but it won't, just goes back into <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
> the <!--coloro:green--><span style="color:green <!--/coloro--><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
> > > cycle described above.
> > >
> > > I've searched on Google and come up with only one hit - that described
> > > identical symptoms and was posted in a blog about three hours ago. <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
> There <!--coloro:green--><span style="color:green <!--/coloro--><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
> > > are some references to the same message related to SP1 installation but <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
> my <!--coloro:green--><span style="color:green <!--/coloro--><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
> > > son is just using the standard Microsoft Update service - not gone near <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
> SP1.<!--coloro:green--><span style="color:green <!--/coloro--><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
> > >
> > > Is anyone else getting this symptom and has anyone any ideas how to get <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
> out <!--coloro:green--><span style="color:green <!--/coloro--><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
> > > of it without wiping the whole machine?
> > >
> > > Many thanks for any help.
> > >
> > > Tom Walker
> > >
> > > <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
> <!--colorc--><!--/colorc-->

 

Re: Vista constantly rebooting after this week's updates - "Config

Didn't work for me.

"Bob" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Have your son try Last Known Good Configuration.
>
>
>
> "Tom Walker" <NoSpam@email.com> wrote in message
> news:qsydnaeNWvFL5CnanZ2dnUVZ8vednZ2d@pipex.net...<!--coloro:green--><span style="color:green <!--/coloro-->
> > My son (away at university) has just installed this week's Microsoft
> > updates and now is unable to get his laptop re-started (it's an Acer
> > Aspire 5633 about a year old).
> >
> > It says "Configuring Updates. Stage 3 of 3 0% Complete.
> > Then it says "Shutting Down" and restarts the whole cycle. This goes on
> > and on....
> >
> > He has tried to get it into Safe Mode but it won't, just goes back into
> > the cycle described above.
> >
> > I've searched on Google and come up with only one hit - that described
> > identical symptoms and was posted in a blog about three hours ago. There
> > are some references to the same message related to SP1 installation but my
> > son is just using the standard Microsoft Update service - not gone near
> > SP1.
> >
> > Is anyone else getting this symptom and has anyone any ideas how to get
> > out of it without wiping the whole machine?
> >
> > Many thanks for any help.
> >
> > Tom Walker <!--colorc--><!--/colorc-->
>
> <!--colorc--><!--/colorc-->