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Video Hardware Error!

Discussion in 'Graphics - GPU' started by Ezohx, Oct 4, 2012.

  1. Ezohx

    Ezohx

    Joined:
    Oct 4, 2012
    Messages:
    2
    Location:
    Finland
    Operating System:
    Windows 8
    Hello!

    I have a serious problem with my computer. Everytime I play a game for a while my graphic card suddenly stops working and the computer crashes!

    This is not becouse of bad computer, I have a brand new computer and no lag what so ever, only problem is the video hardware error

    SPECS:
    Intel i5 3570k (factory turbo, no oc)
    12gb ram Kingston hyperx 1600
    AMD Radeon HD 7850, sapphire 975hz OC version
    Gigabyte Z77-DS3H (bios vers F3)
    OCZ Fatality 750W power supply
    Kingston SSD HyperX 120gb harddrive

    WHO CRASHED REPORT
    On Tue 3.7.2012 14:20:33 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\WD-20120703-1720.dmp
    This was probably caused by the following module: atikmpag.sys (atikmpag+0x8768)
    Bugcheck code: 0x117 (0xFFFFFA8009F124E0, 0xFFFFF88006A86768, 0x0, 0x0)
    Error: VIDEO_TDR_TIMEOUT_DETECTED
    file path: C:\Windows\system32\drivers\atikmpag.sysproduct: AMD drivercompany: Advanced Micro Devices, Inc.
    description: AMD multi-vendor Miniport DriverBug check description: This indicates that the
    [size=3]display driver failed to respond in a timely fashion. A third party driver [/size]
    [font=Verdana][size=3]was identified as the probable root cause of this system error. It is suggested [/size] [/font]
    [color=#3C3B3B][font=Verdana][size=3]you look for an update for the following driver: atikmpag.sys (AMD multi-vendor [/size] [/font][/color][font=Verdana]
    [color=#3C3B3B][font=Verdana][size=3]Miniport Driver, Advanced Micro Devices, Inc.). Google query: atikmpag.sys Advanced Micro Devices, Inc. [/size] [/font][/color][font=Verdana]
    [color=#3C3B3B][font=Verdana][size=3]VIDEO_TDR_TIMEOUT_DETECTED [/size] [/font][/color][font=Verdana]


    [color=#3C3B3B][font=Verdana][size=3]4 crash dumps have been found [/size] [/font][/color][font=Verdana]
    [color=#3C3B3B][font=Verdana][size=3]and analyzed. A third party driver has been identified to be causing system [/size] [/font][/color][font=Verdana]
    [color=#3C3B3B][font=Verdana][size=3]crashes on your computer. It is strongly suggested that you check for updates [/size] [/font][/color][font=Verdana]
    [color=#3C3B3B][font=Verdana][size=3]for these drivers on their company websites. Click on the links below to search [/size] [/font][/color][font=Verdana]
    [color=#3C3B3B][font=Verdana][size=3]with Google for updates for these drivers: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro [/size] [/font][/color][font=Verdana]
    [color=#3C3B3B][font=Verdana][size=3]Devices, Inc.) [/size] [/font][/color][font=Verdana]


    [color=#3C3B3B][font=Verdana][size=3]The problem is NOT overheating! [/size] [/font][/color][font=Verdana]
    [color=#3C3B3B][font=Verdana][size=3]latest DRIVERS are installed! [/size] [/font][/color][font=Verdana]

    [color=#3C3B3B][font=Verdana][size=3]PLEASE HELP![/size] [/font][/color][font=Verdana]

    [color=#3C3B3B][font=Verdana][size=3]Attached PCHF Details![/size] [/font][/color][font=Verdana][/font][/font][/font][/font][/font][/font][/font][/font][/font][/font][/font][/font][/font]
     
  2. BeeCeeBee

    BeeCeeBee ADMINISTRATOR IN MEMORY

    Joined:
    Apr 20, 2009
    Messages:
    7,201
    Location:
    New Jersey "Stronger than the Storm"
    Operating System:
    Windows 7
    If you want to post your logs or other details copy and paste the results directly on the post. We cannot allow .zip files unless they come from a staff member or someone who we know well. Please do not take that personally as it is not a reflection on you. We simply have no way of knowing and that is tantamount to opening an email attachment from an unknown source. The attachment has been deleted. Sorry!
     
  3. Ezohx

    Ezohx

    Joined:
    Oct 4, 2012
    Messages:
    2
    Location:
    Finland
    Operating System:
    Windows 8
    Code:
    *******************************************************************************
    *																			 *
    *					    Bugcheck Analysis								    *
    *																			 *
    *******************************************************************************
    VIDEO_TDR_TIMEOUT_DETECTED (117)
    The display driver failed to respond in timely fashion.
    (This code can never be used for real bugcheck).
    Arguments:
    Arg1: fffffa800c1892d0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff88006a2e768, The pointer into responsible device driver module (e.g owner tag).
    Arg3: 0000000000000000, The secondary driver specific bucketing key.
    Arg4: 0000000000000000, Optional internal context dependent data.
    Debugging Details:
    ------------------
    
    FAULTING_IP:
    atikmpag+8768
    fffff880`06a2e768 ??			  ???
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT
    TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b
    
    BUGCHECK_STR:  0x117
    PROCESS_NAME:  System
    CURRENT_IRQL:  0
    STACK_TEXT: 
    fffff880`03ee04f0 fffff880`06c6d5f7 : fffffa80`0c1892d0 fffff880`06cb9ec4 fffffa80`0c1892d0 fffff880`06c3b807 : watchdog!WdDbgReportRecreate+0xa3
    fffff880`03ee0a10 fffff880`06c6e2bc : fffff8a0`0c47c270 fffff8a0`0c47c270 00000000`00000080 fffffa80`0c1892d0 : dxgkrnl!TdrUpdateDbgReport+0xcb
    fffff880`03ee0a60 fffff880`06c426b3 : 00000000`00000001 fffffa80`0ae3e000 00000000`00000000 fffff880`06d111cc : dxgkrnl!TdrCollectDbgInfoStage2+0x220
    fffff880`03ee0a90 fffff880`06c6ee0f : 00000000`00000000 fffff800`00b96080 fffffa80`0c1892d0 fffff880`06d3ddc0 : dxgkrnl!DXGADAPTER::Reset+0xef
    fffff880`03ee0b40 fffff880`06d3dec1 : fffffa80`09aa5430 00000000`00000080 00000000`00000000 fffffa80`0ae3d010 : dxgkrnl!TdrResetFromTimeout+0x23
    fffff880`03ee0bc0 fffff800`0336ae6a : 00000000`fffffc32 fffffa80`0ac428b0 fffffa80`0970d040 fffffa80`0ac428b0 : dxgmms1!VidSchiWorkerThread+0x101
    fffff880`03ee0c00 fffff800`030c4ec6 : fffff800`03246e80 fffffa80`0ac428b0 fffff800`03254cc0 00000008`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`03ee0c40 00000000`00000000 : fffff880`03ee1000 fffff880`03edb000 fffff880`0dc53d70 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    STACK_COMMAND:  .bugcheck ; kb
    FOLLOWUP_IP:
    atikmpag+8768
    fffff880`06a2e768 ??			  ???
    SYMBOL_NAME:  atikmpag+8768
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: atikmpag
    IMAGE_NAME:  atikmpag.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4f7e4294
    FAILURE_BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys
    BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys
    Followup: MachineOwner
    ---------
    
    here might be some useful link to other of my forum posts and failed attempts to solve this issue of mine
    http://www.tomshardware.co.uk/forum/372125-15-video-hardware-error
    http://www.pchelpforum.com/xf/threads/video-hardware-error.139397/
     
  4. woodyblade

    woodyblade Inactive Staff Member

    Joined:
    Dec 20, 2009
    Messages:
    720
    Operating System:
    Windows 8
    I notice you had uninstalled & reinstalled the drivers a number of times, was this always the latest drivers currently available (12.8 WHQL or 12.9 Beta)?

    I had a similar problem a couple of months ago where the 12.6 drivers were fine and the 12.7 drivers would always crash as yours are doing, I would try going back through a few driver releases, try 12.6 to start with and see if you still get the problem (don't worry if it says Vista 64bit in the link, that's where the Win 7 archive links to) - http://support.amd.c...iw_vista64.aspx
     

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