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Unable to remove program from Windows Control Panel

Discussion in 'Microsoft Windows' started by notageek, Jun 28, 2008.

  1. notageek

    notageek Junior Member

    Joined:
    Jun 28, 2008
    Messages:
    2
    My first post on the Forum. I have repeatedly and unsucessfully tried to remove a program named [B IncrediMail XE [/B] from Windows Control Panel. After clicking on remove, a message filling much of the screen appears and offers three choices to me.
    Repair
    Upgrade
    Uninstall
    Other words appear after each these choices but for brevity's sake I leave them out.
    When I UNINSTALL nothing happens or sometimes the screen locks down. This has never happened to me and I hope that someone can come up with a solution. When I click on the Support on the Control Panel, there is no information. The program is still there.
    Help please.
     
    notageek, Jun 28, 2008
    #1
  3. BSchwarz

    BSchwarz Guest

    You might want to try a repair or reinstall first. Then uninstall. It sounds like some of the information added to the programs registry is missing causing the uninstall to fail. A repair or reinstall should fix it.
     
    BSchwarz, Jun 29, 2008
    #2
  4. notageek

    notageek Junior Member

    Joined:
    Jun 28, 2008
    Messages:
    2
    I did a repair of "Incredimail XE",then I was successful in uninstalling it from the Control Panel.
    Thanks for the advice. Very impressive to have the problem solved so soon after posting.
     
    notageek, Jun 29, 2008
    #3
  5. BSchwarz

    BSchwarz Guest

    You're welcome.
     
    BSchwarz, Jun 30, 2008
    #4

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