This Microsoft help page comes with a warning: 'this process requires patience'

I may have accidentally stumbled into the purgatory of Microsoft online services. It all happened innocently enough: if you're anything like me, you probably set up your Xbox Live account many years ago. Maybe you were even a child or a teenager. And when you were forced to tie your Gamertag to an email address, you probably didn't give it a second thought.

The Hotmail email address I chose that fateful day nearly a decade ago has since become a relic of another time, utterly swamped with spam emails and hindered by an embarrassing account name. It's with good reason, then, that I hoped to switch my Gamertag over to my primary Microsoft account, the email address that now ties together everything from my email and calendar to Microsoft...

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