Support Scammer To Victim: You Have Problems, The Cpu Is Running At Only 3%

snoopy · Jul 5, 2012

July 4th, 2012, 13:31 GMT · By Eduard Kovacs
Support Scammer to Victim: You Have Problems, the CPU Is Running at Only 3%

Scammers have started using the charts and the numbers presented by the Windows Task Manager to dupe users into believing that there’s something seriously wrong with their device. Computer support scams are not uncommon. Con artists call up individuals and convince them to install all sorts of software and pay various amounts for “repair” services. However, as it turns out, some fraudsters have given up installing sophisticated remote administration applications and malware to trick a potential victim into thinking that there’s a problem with the machine.

According to ESET experts, they simply rely on the activity charts in the Windows Task Manager. In one situation, the crooks called up a woman and told her to access the Task Manager. They asked her to tell them the CPU usage and when she said that it was at 3%, they said that it was clearly a problem since it should have been at 80%.

In reality, the fact that the usage of the central processing unit (CPU) stays at a low level simply means that the component has nothing to “do,” but it certainly doesn’t indicate the presence of malware. On the contrary, malicious elements usually eat up a lot of system resources, including memory and computational power. In any case, the bottom line is that if someone calls and tells you that there’s a problem with your computer based on activity from the Task Manager, it’s most likely a scam.
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