Server 2003 R2 (32bit and 64bit- Random reboots, running Citrix PS

I've got some servers that are Citrix Ap servers that appear to be randomly
rebooting. It can go three weeks just fine, and then reboot three times in a
week.

I've read there could be some issues with the version of my win32k.sys file
(currently 5.2.3790.4033) and maybe I should try v4.0.2198.1, but I can't
seem to find this particular version. There is perhaps a conflict with the
win32k.sys and wdica.sys that Citrix uses, but can't find a definitive fix or
solution that pertains percisely to the versions of software I am using (or
even the file versions that could possibly help for that matter).

One odd thing that I notice is that often in the Event Viewer it will log,
for example, at 12:00pm on 11/12 and say that "The previous system shutdown
at 1:24:51 PM on 11/12/ was unexpected." 1:24 pm hasn't even happened yet.
The time by the clock is correct, so not sure where EV is getting this time.
It's never exactly an hour off or anything, which rules out possible UT or
DST issues.

I also get different STOP codes (but usually its the first one):
0x0000001e
0x805000f
0x0000007e
0x0000003b

Running debugger on memory.dmp files will generally come up as w32k.sys as
being the probably cause. Although on the 2003 64bit servers, it comes up
inconclusive (have symbols installed for both versions).

There hasn't been any new software installed recently and no major Service
packs or anything that I can think of. It mainly just started happening
about 2 months ago. We're a non-profit hospital so just forking out the
money for support is really a big deal. I've posted on Citrix forums, but no
one really had any ideas. So here I am.

Any and all suggestions or ideas are welcomed.

 

Hello B_Reed,

Did you phone MS support for the newer version?

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.
** Please do NOT email, only reply to Newsgroups
** HELP us help YOU!!!

<!--coloro:blue--><span style="color:blue <!--/coloro-->
> I've got some servers that are Citrix Ap servers that appear to be
> randomly rebooting. It can go three weeks just fine, and then reboot
> three times in a week.
>
> I've read there could be some issues with the version of my win32k.sys
> file (currently 5.2.3790.4033) and maybe I should try v4.0.2198.1, but
> I can't seem to find this particular version. There is perhaps a
> conflict with the win32k.sys and wdica.sys that Citrix uses, but can't
> find a definitive fix or solution that pertains percisely to the
> versions of software I am using (or even the file versions that could
> possibly help for that matter).
>
> One odd thing that I notice is that often in the Event Viewer it will
> log, for example, at 12:00pm on 11/12 and say that "The previous
> system shutdown at 1:24:51 PM on 11/12/ was unexpected." 1:24 pm
> hasn't even happened yet. The time by the clock is correct, so not
> sure where EV is getting this time. It's never exactly an hour off or
> anything, which rules out possible UT or DST issues.
>
> I also get different STOP codes (but usually its the first one):
> 0x0000001e
> 0x805000f
> 0x0000007e
> 0x0000003b
> Running debugger on memory.dmp files will generally come up as
> w32k.sys as being the probably cause. Although on the 2003 64bit
> servers, it comes up inconclusive (have symbols installed for both
> versions).
>
> There hasn't been any new software installed recently and no major
> Service packs or anything that I can think of. It mainly just started
> happening about 2 months ago. We're a non-profit hospital so just
> forking out the money for support is really a big deal. I've posted
> on Citrix forums, but no one really had any ideas. So here I am.
>
> Any and all suggestions or ideas are welcomed.
> <!--colorc--><!--/colorc-->

 

Re: Server 2003 R2 (32bit and 64bit- Random reboots, running Citri

Thank you for your reply Meinolf. Well, it's actually an older version of
the file that was suggested being used. And no, I did not phone MS because
when I was looking at their support site, it just went on and on about costs
of opening a case and such. And while for a bigger company, that's really no
big deal, but for a small non(no)-profit hospital that has a budget smaller
than most people's bank accounts, it's tough for them to understand the
reasoning behind paying for support.

I am hoping that someone might have had a similar problem and could remember
the cause. I'm truly at a loss and continue to research it, but I'm at the
point of grasping straws.



"Meinolf Weber" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Hello B_Reed,
>
> Did you phone MS support for the newer version?
>
> Best regards
>
> Meinolf Weber<!--colorc--><!--/colorc-->

 

Re: Server 2003 R2 (32bit and 64bit- Random reboots, running Citri

Hello B_Reed,

Well, sometimes they also help without collecting money. The questions are
always free.

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.
** Please do NOT email, only reply to Newsgroups
** HELP us help YOU!!!

<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Thank you for your reply Meinolf. Well, it's actually an older
> version of the file that was suggested being used. And no, I did not
> phone MS because when I was looking at their support site, it just
> went on and on about costs of opening a case and such. And while for
> a bigger company, that's really no big deal, but for a small
> non(no)-profit hospital that has a budget smaller than most people's
> bank accounts, it's tough for them to understand the reasoning behind
> paying for support.
>
> I am hoping that someone might have had a similar problem and could
> remember the cause. I'm truly at a loss and continue to research it,
> but I'm at the point of grasping straws.
>
> "Meinolf Weber" wrote:
> <!--coloro:green--><span style="color:green <!--/coloro-->
>> Hello B_Reed,
>>
>> Did you phone MS support for the newer version?
>>
>> Best regards
>>
>> Meinolf Weber
>> <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->

 

Re: Server 2003 R2 (32bit and 64bit- Random reboots, running Citri

Where do you see the stop code. We have an HP Ml Proliant 350 that started
rebooting randomly like yours, but I haven't see the stop code, but came
across a possible fix. See below.......................

A computer that is running an x64-based version of Windows Server 2003, of
Windows Vista, or of Windows Server 2008 randomly restarts and then generates
a Stop error. The Stop error code may be 0x0000001E, 0x000000D1, or another
Stop error code.

This problem occurs after you install update 932596 on the computer.

For more information, click the following article number to view the article
in the Microsoft Knowledge Base:
932596 ( ) Microsoft Security
Advisory: Update to improve Kernel Patch Protection
Back to the top
RESOLUTIONHotfix information for Windows Server 2003A supported hotfix is
available from M...Hotfix information for Windows Server 2003
A supported hotfix is available from Microsoft. However, this hotfix is
intended to correct only the problem that is described in this article. Apply
this hotfix only to systems that are experiencing this specific problem. This
hotfix might receive additional testing. Therefore, if you are not severely
affected by this problem, we recommend that you wait for the next software
update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download
available" section at the top of this Knowledge Base article. If this section
does not appear, contact Microsoft Customer Service and Support to obtain the
hotfix.

Note If additional issues occur or if any troubleshooting is required, you
might have to create a separate service request. The usual support costs will
apply to additional support questions and issues that do not qualify for this
specific hotfix. For a complete list of Microsoft Customer Service and
Support telephone numbers or to create a separate service request, visit the
following Microsoft Web site:

()
Note The "Hotfix download available" form displays the languages for which
the hotfix is available. If you do not see your language, it is because a
hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must have Windows Server 2003 Service Pack 2
installed.
Restart requirement
You must restart the computer after you apply this hotfix.

"Meinolf Weber" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Hello B_Reed,
>
> Well, sometimes they also help without collecting money. The questions are
> always free.
>
> Best regards
>
> Meinolf Weber
> Disclaimer: This posting is provided "AS IS" with no warranties, and confers
> no rights.
> ** Please do NOT email, only reply to Newsgroups
> ** HELP us help YOU!!!
>
> <!--coloro:green--><span style="color:green <!--/coloro-->
> > Thank you for your reply Meinolf. Well, it's actually an older
> > version of the file that was suggested being used. And no, I did not
> > phone MS because when I was looking at their support site, it just
> > went on and on about costs of opening a case and such. And while for
> > a bigger company, that's really no big deal, but for a small
> > non(no)-profit hospital that has a budget smaller than most people's
> > bank accounts, it's tough for them to understand the reasoning behind
> > paying for support.
> >
> > I am hoping that someone might have had a similar problem and could
> > remember the cause. I'm truly at a loss and continue to research it,
> > but I'm at the point of grasping straws.
> >
> > "Meinolf Weber" wrote:
> > <!--coloro:darkred--><span style="color:darkred <!--/coloro-->
> >> Hello B_Reed,
> >>
> >> Did you phone MS support for the newer version?
> >>
> >> Best regards
> >>
> >> Meinolf Weber
> >> <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
>
>
> <!--colorc--><!--/colorc-->

 

Server 2003 R2 (32bit and 64bit- Random reboots, running Citri

Hello,

Did you find an answer / solution for your problem? I have the same problem here. Running 2003 x64 & Citrix XenApp 4.5 FR4 and the Terminal-Server are rebooting randomly.

Because of the different stop - erros MS said that this are different errors and they can't support this.

KB 932596 isn't installed on our servers.

I would be very happy if you post your experiences to this problem.

Thanks and greets.



norli wrote:

Re: Server 2003 R2 (32bit and 64bit- Random reboots, running Citri
10-Dez-08

Where do you see the stop code. We have an HP Ml Proliant 350 that started
rebooting randomly like yours, but I haven't see the stop code, but came
across a possible fix. See below.......................

A computer that is running an x64-based version of Windows Server 2003, of
Windows Vista, or of Windows Server 2008 randomly restarts and then generates
a Stop error. The Stop error code may be 0x0000001E, 0x000000D1, or another
Stop error code.

This problem occurs after you install update 932596 on the computer.

For more information, click the following article number to view the article
in the Microsoft Knowledge Base:
932596 ( ) Microsoft Security
Advisory: Update to improve Kernel Patch Protection
Back to the top
RESOLUTIONHotfix information for Windows Server 2003A supported hotfix is
available from M...Hotfix information for Windows Server 2003
A supported hotfix is available from Microsoft. However, this hotfix is
intended to correct only the problem that is described in this article. Apply
this hotfix only to systems that are experiencing this specific problem. This
hotfix might receive additional testing. Therefore, if you are not severely
affected by this problem, we recommend that you wait for the next software
update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download
available" section at the top of this Knowledge Base article. If this section
does not appear, contact Microsoft Customer Service and Support to obtain the
hotfix.

Note If additional issues occur or if any troubleshooting is required, you
might have to create a separate service request. The usual support costs will
apply to additional support questions and issues that do not qualify for this
specific hotfix. For a complete list of Microsoft Customer Service and
Support telephone numbers or to create a separate service request, visit the
following Microsoft Web site:

()
Note The "Hotfix download available" form displays the languages for which
the hotfix is available. If you do not see your language, it is because a
hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must have Windows Server 2003 Service Pack 2
installed.
Restart requirement
You must restart the computer after you apply this hotfix.

"Meinolf Weber" wrote:

EggHeadCafe - Software Developer Portal of Choice
Useful Vista Tweaks