remote control crashes

Hi All,

I am running WS08 Terminal Services.

1) On client one, I fired up Quick Books 2009 as
an .rdp over the TS.

2) On a second client, as a user with Administrator
rights, I fired up Terminal Services Manager (TSM).

3) On TSM, I located the first client and clicked
on "Remote Control".

4) The first client got a prompt that someone was
trying to remote control them.

5) the first client clicked "yes" and the following
happened:
a) the first client's program disappeared from
the screen (vanished)

the second client TSM vanished from his
screen as well.


I repeated this twice. I checked the WS08 server's
logs and found nothing about this problem.

What am I doing wrong?

Many thanks,
-T

 

can you please try with Remote control commnad line Shadow.exe to see if you
still get the same issue?
Thanks
Soo Kuan


--
This posting is provided "AS IS" with no warranties, and confers no rights.

"ToddAndMargo" <ToddAndMargo@invalid.com> wrote in message
news:%23bhjWSPLKHA.4300@TK2MSFTNGP04.phx.gbl...<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Hi All,
>
> I am running WS08 Terminal Services.
>
> 1) On client one, I fired up Quick Books 2009 as
> an .rdp over the TS.
>
> 2) On a second client, as a user with Administrator
> rights, I fired up Terminal Services Manager (TSM).
>
> 3) On TSM, I located the first client and clicked
> on "Remote Control".
>
> 4) The first client got a prompt that someone was
> trying to remote control them.
>
> 5) the first client clicked "yes" and the following
> happened:
> a) the first client's program disappeared from
> the screen (vanished)
>
> the second client TSM vanished from his
> screen as well.
>
>
> I repeated this twice. I checked the WS08 server's
> logs and found nothing about this problem.
>
> What am I doing wrong?
>
> Many thanks,
> -T <!--colorc--><!--/colorc-->

 

Soo Kuan Teo [MSFT] wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> can you please try with Remote control commnad line Shadow.exe to see if
> you still get the same issue?
> Thanks
> Soo Kuan<!--colorc--><!--/colorc-->

How do I use this command?

 

open a elevated command shell, run the following:
Shadow.exe <session id> /Server:<RemoteServerName>

you can use Qwinsta.exe or TSManager to get the session id of the session
you want to remote control
for more info on Shadow.exe:

Qwinsta.exe:



Thanks
Soo Kuan


--
This posting is provided "AS IS" with no warranties, and confers no rights.

"ToddAndMargo" <ToddAndMargo@invalid.com> wrote in message
news:4AA13856.30308@invalid.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Soo Kuan Teo [MSFT] wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
>> can you please try with Remote control commnad line Shadow.exe to see if
>> you still get the same issue?
>> Thanks
>> Soo Kuan<!--colorc--><!--/colorc-->
>
> How do I use this command? <!--colorc--><!--/colorc-->

 

Soo Kuan Teo [MSFT] wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> open a elevated command shell, run the following:
> Shadow.exe <session id> /Server:<RemoteServerName>
>
> you can use Qwinsta.exe or TSManager to get the session id of the
> session you want to remote control
> for more info on Shadow.exe:
>
> Qwinsta.exe:
>
>
>
> Thanks
> Soo Kuan
>
> <!--colorc--><!--/colorc-->
Thank you!