RE: when my sister runs Mcafee it tells her she has GenericPuP.z!i

"smiles_ny" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> It says to send it into Mcafee but we dont really understand how to do
> that,question is,is this a virus that could hurt her computer or invade her
> personal information or is this something we really dont need to worry and
> just leave it alone ? We hit the fix button and it cant fix it.....she has
> Vista<!--colorc--><!--/colorc-->

 

SORRY,i forgot to put in the message part,that its GenericPuP.z!i that keeps
coming up in Mcafee,,is this harmful ???
"smiles_ny" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
>
> "smiles_ny" wrote:
> <!--coloro:green--><span style="color:green <!--/coloro-->
> > It says to send it into Mcafee but we dont really understand how to do
> > that,question is,is this a virus that could hurt her computer or invade her
> > personal information or is this something we really dont need to worry and
> > just leave it alone ? We hit the fix button and it cant fix it.....she has
> > Vista<!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->

 

smiles_ny wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
><!--colorc--><!--/colorc-->

smiles_ny wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> It says to send it into Mcafee but we dont really understand how
> to do that,question is,is this a virus that could hurt her
> computer or invade her personal information or is this something
> we really dont need to worry and just leave it alone ? We hit the
> fix button and it cant fix it.....she has Vista<!--colorc--><!--/colorc-->

First - why is your subject "RE:"?

Did you tack onto another post or just make a mistake?

Second - Google.


It could be a false positive - but here is what I suggest your sister should
do:

Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
winver
--> Click OK.

The picture at the top of the window that opens will give you the general
(Operating System name and edition) while the line starting with the word
"version" will give you the rest of the story.

Post _both_ in response to this message verbatim. ;-)

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware


MalwareBytes


After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Download and run the MSRT manually:


Reboot.

Uninstall McAfee completely:


Reboot.

Download/Install/Use Avira Antivirus (Free):


Come back - let everyone here know how your sisters cleanup goes.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way