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Re: free disk space is decreasing

Discussion in 'Windows Security' started by PA Bear [MS MVP], May 28, 2009.

  1. [Crosspost to Vista Security newsgroup]

    You are seeing the effects of a hijackware infection, one that disabled the
    McAfee app and which didn't allow the Kaspersky app to install properly!

    NB: If your McAfee subscription had expired *when the machine first got
    infected* and/or your subscription has since expired and/or the machine's
    not been kept fully-patched at Windows Update, don't waste your time with
    any of the below: Format & reinstall Windows. A Repair Install will NOT
    help!

    1. See if you can download/run the MSRT manually:


    NB: Run the FULL scan, not the QUICK scan! You may need to download the
    MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    machine and rename it to SCAN.EXE before running it.

    2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
    (only!) in Safe Mode with Networking, if need be:


    3. Run a /thorough/ check for hijackware, including posting the requested
    logs in an appropriate forum, not here.

    Checking for/Help with Hijackware







    **Seek expert assistance in
    ,
    ,
    ,
    or other appropriate forums.**

    If these procedures look too complex - and there is no shame in admitting
    this isn't your cup of tea - take the machine to another local, reputable
    and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002


    Rui wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > I've got a HP pc with vista sp1 and had Mcaffee av installed, but the pc
    > got
    > infected. I 've asked for experienced support at a local store and after
    > checking the disk with several av's, Kaspersky found an infection and
    > desinfected the pc. Now I have Kaspersky installed which in the reports
    > area
    > tells me that "The protection is not working", and the free disk space
    > keeps
    > decreasing every second (around 1 Gb per day). I asked againg for the
    > store
    > support, but the av's don't find anything. Nobody can give me an answer of
    > what is going on, not even Kaspersky online support. Can anyone give me a
    > clue, tell me a program I should try, anything... please!<!--colorc--><!--/colorc-->
     

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