Problems With Clean Install

Been there, done that:



harlemnocturn wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> I just posted to the Internet Explorer General Questions Forum, so please
> look for it. Epson has been in touch with me, so I will give them a
> chance
> to correct the problem there before I post to your forums about it. My
> UPS
> came with battery monitoring software that I uninstalled yesterday when
> the
> manufacturer stated that it is not applicable for laptops.
>
> "PA Bear [MS MVP]" wrote:
><!--coloro:green--><span style="color:green <!--/coloro-->
>> With all due respect, we're wandering way off-topic now, at least for
>> this
>> Windows Update-specific newsgroup.
>>
>> => IN RE the "blue screen" errors (and perhaps all of your other
>> problems):
>>
>> <QP>
>> 0x0000007A: KERNEL_DATA_INPAGE_ERROR
>> A page of kernel data was not found in the pagefile and could not be read
>> into memory. This might be due to incompatible disk or controller
>> drivers,
>> firmware, or hardware.
>> </QP>
>> Source:
>>
>> Translation: Your Toshiba computer might be on its last legs or you might
>> be seeing the effects of a hijackware infection. If you need further
>> assistance, start a new thread in microsoft.public.windowsxp.general
>> newsgroup.
>>
>> => IN RE the printer problem:
>>
>> See above, wait for Epson Support's response, and/or begin a new thread
>> in
>> microsoft.public.windowsxp.print_fax newsgroup.
>>
>> => IN RE getting IE7 installed:
>>
>> Sandi's Installation Tips for IE7 <= Steps #1-8, #10 & #11; take note of
>> #12, then STOP!
>>
>> (ignore any references to Vista)
>>
>> IE7 will not be offered via Windows Update. You can download the
>> installer
>> here:
>>
>>
>> Save the installer to your desktop, do not Run it. Then double-click on
>> the saved file when you're ready to install IE7.
>>
>> Make *certain* that you check in at
>> immediately after installing IE7, select the CUSTOM option & scan.
>> Install
>> any critical security updates offered. If Optional Updates category
>> offers
>> a Root Certificates update, install it to take full advantage of IE7's
>> additional security.
>>
>> NB: A new Root Certificates update is scheduled to be released on 22
>> September 2009.
>>
>> NB: DO NOT INSTALL IE8! Uncheck it then "hide" it.
>>
>> About IE7 (and IE8) Installation and Anti-Malware Applications
>>
>>
>> About IE7 (and IE8) and Windows XP Service Pack 3
>>
>>
>> If you need further assistance getting IE7 installed, please begin a new
>> thread in microsoft.public.internetexplorer.general newsgroup. I'm sure
>> I'll notice it.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>>
>> harlemnocturn wrote:<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>>> Have you reviewed the error messages I got after my "blue screen"
>>> incident
>>> earlier? Additionally, though I do not know have significant this
>>> occurrence is, upon new hard and soft boots, the New Hardware Wizard
>>> comes
>>> up. The device it tries to install is the Epson Perfection 1670
>>> Scanner.
>>> Currently, I am awaiting a Technical Support message from Epson. I do
>>> not
>>> know if this driver problem interferes with my inability to install IE7.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> OK...
>>>>
>>>> harlemnocturn wrote:
>>>>> I no longer have the "Administrators only" problem. As result of a
>>>>> telephone call to my ISP, Comcast, I had to download Adobe Flash
>>>>> Player.
>>>>> Doing so corrected that and other problems. My main concern now is
>>>>> reinstalling IE7. Now, I just enabled Automatic Update. Next, I will
>>>>> reboot.<!--colorc--><!--/colorc-->
>> <paste><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>>> I must correct my answer to your Question 7. After I transmitted my
>>> answer
>>> to you, I lost my Internet connection. I then closed out of my Windows.
>>> Then I brought up Disk Cleanup. While that was going I had the first
>>> "blue
>>> screen" since the Recovery process last Wednesday. Here is the
>>> information
>>> in the error report:
>>> COCUME~1LOUISP~1LOCALS~1TempWER462c.dir00Mini092009-01.dmp
>>> COCUME~1LOUISP~1LOCALS~1TempWER462c.dir00sysdata.xml. Before
>>> shutting off the computer, I wrote down the codes. Usually, I do not
>>> send
>>> such reports to Microsoft about such problems, but this time I will make
>>> an
>>> exception. Here is the error signature: BCCode : 7a BCP1 :
>>> E1DBD660
>>> BCP2 : C000009A BCP3 : BF988569
>>> BCP4 : 0880D860 OSVer : 5_1_2600 SP : 3_0 Product : 256_1
>>> </paste>
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>> So your answer to my #1 would be No. (If you're running IE6, which
>>>>>> you
>>>>>> are, IE won't be listed at all in Add/Remove Programs.)
>>>>>>
>>>>>> Now, back to your original, real problem (i.e., when you go to
>>>>>> Windows
>>>>>> Update website, you get an "Administrators only" error message/prompt
>>>>>> even
>>>>>> though you're either logged-on as the Administrator or with Admin
>>>>>> privileges).
>>>>>>
>>>>>> Is Automatic Updates enabled? If not, can you enable it, reboot, and
>>>>>> find
>>>>>> that it's still enabled?
>>>>>>
>>>>>> You receive an "Administrators only" error message when you try to
>>>>>> visit
>>>>>> the Windows Update Web site or the Microsoft Update Web site
>>>>>>
>>>>>>
>>>>>> Tip: Start with Resolution Methods #1 and then #2; if no joy, skip to
>>>>>> Method #5; if still no joy, try Method #6.
>>>>>>
>>>>>>
>>>>>> harlemnocturn wrote:
>>>>>>> To answer your questions:
>>>>>>>
>>>>>>> 2) On IE Help, About IE, the Version is
>>>>>>> 6.09.2900.5512.xpsp_xp3_gdr.090206-1234
>>>>>>>
>>>>>>> 3) I downloaded and ran the McAfee Removal Tool before I installed
>>>>>>> my
>>>>>>> Avira
>>>>>>> and Online Armor, though I can still run it again.
>>>>>>>
>>>>>>> 4) IE7 was the last update I tried to install, so SP3 was already
>>>>>>> installed.
>>>>>>>
>>>>>>> 5) Yes, Threat Fire, Avira and Online Armor were running in the
>>>>>>> background
>>>>>>> before I attempted to install SP3 and IE7
>>>>>>>
>>>>>>> 6) Your statement 6 is correct.
>>>>>>>
>>>>>>> 7) No, I am not getting "blue screen" since using Recovery Disk.
>>>>>>> Prior
>>>>>>> to
>>>>>>> the Recovery process, there was an occasion after I powered up
>>>>>>> following
>>>>>>> a
>>>>>>> "blue screen" where my computer went into CheckDisk.
>>>>>>>
>>>>>>> To answers your first question with a question, would IE be listed
>>>>>>> under
>>>>>>> I,
>>>>>>> or would it be under either Windows or Microsoft? IE is not listed
>>>>>>> anywhere
>>>>>>> under Add/Remove Programs
>>>>>>>
>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>> [I'm having a very difficult time keeping track of what you did,
>>>>>>>> when,
>>>>>>>> and
>>>>>>>> how you did it so please bear with me.]
>>>>>>>>
>>>>>>>> Reference:
>>>>>>>>
>>>>>>>> (your previous thread about Windows Update from early August 2009)
>>>>>>>>
>>>>>>>> I need you to answer all of the questions in my last post. Please
>>>>>>>> answer
>>>>>>>> the following questions by number in your reply:
>>>>>>>>
>>>>>>>> 1. Is "Windows Internet Explorer 7" currently listed in Add/Remove
>>>>>>>> Programs? [yes o]
>>>>>>>>
>>>>>>>> 2. When you click on IE Help | About, is IE6 is listed here (e.g.,
>>>>>>>> v6.0.2900.9999) or is it IE7 (e.g., b7.0.5731.9999)?
>>>>>>>>
>>>>>>>> 3. When you used the Recovery Disk to reinstall Windows, there's a
>>>>>>>> very
>>>>>>>> good chance that the McAfee free-trial reinstalled, too (cf. your
>>>>>>>> Aug-09
>>>>>>>> thread). Of course, it would be invalid. If such was, in fact, the
>>>>>>>> case,
>>>>>>>> did you (a) uninstall the McAfee application and then ( run the
>>>>>>>> McAfee
>>>>>>>> removal tool again © before you installed Avira and Online Armor?
>>>>>>>>
>>>>>>>> 4. When you last attempted to install IE7 (i.e., since you'd
>>>>>>>> reinstalled
>>>>>>>> Windows), had SP3 been installed already?
>>>>>>>>
>>>>>>>> 5. Were Avira, Threatfire, and Online Armor running in the
>>>>>>>> background
>>>>>>>> when
>>>>>>>> (a) you installed SP3 and/or ( attempted to install IE7?
>>>>>>>>
>>>>>>>> 6. Please confirm the following statement: When you last attempted
>>>>>>>> to
>>>>>>>> install IE7, encountered "an error message with a red X," rebooted
>>>>>>>> and
>>>>>>>> found that IE7 opened and then immediately closed, you did not
>>>>>>>> uninstall
>>>>>>>> IE7 via Add/Remove Programs but instead used System Restore to
>>>>>>>> "undo"
>>>>>>>> the
>>>>>>>> install of IE7. [yes o]
>>>>>>>>
>>>>>>>> 7. Last but not least, in your first post you mentioned getting
>>>>>>>> "blue
>>>>>>>> screens" before you used the Recovery Disk to reinstall Windows.
>>>>>>>> Are
>>>>>>>> you
>>>>>>>> still getting these "blue screens"?
>>>>>>>> --
>>>>>>>> ~PA Bear
>>>>>>>>
>>>>>>>>
>>>>>>>> harlemnocturn wrote:
>>>>>>>>> Originally, the computer came with XP SP2, but with subsequent
>>>>>>>>> updates,
>>>>>>>>> it
>>>>>>>>> is now SP3. No, I did not use Add/Remove Programs to remove IE7.
>>>>>>>>> I
>>>>>>>>> never
>>>>>>>>> tried to install IE8. In fact, four months ago you assisted me in
>>>>>>>>> rolling
>>>>>>>>> back to IE7 from IE8, and I had your previous instructions out for
>>>>>>>>> me
>>>>>>>>> to
>>>>>>>>> read. IE7 still came up on Update because IE6 was in the original
>>>>>>>>> system,
>>>>>>>>> to which my Recovery Disk restored. My security software is
>>>>>>>>> Threat
>>>>>>>>> Fire,
>>>>>>>>> Avira and Online Armor. Usually, I have Spybot and Spyware
>>>>>>>>> Blaster,
>>>>>>>>> but
>>>>>>>>> since the Recovery, I have not yet reinstalled these last two.
>>>>>>>>>
>>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>> Please reconfirm that you're running WinXP SP2, not SP3.
>>>>>>>>>>
>>>>>>>>>>> ...After I installed IE7, the window would open
>>>>>>>>>>> for a second without populating.
>>>>>>>>>>
>>>>>>>>>> Did you uninstall "Windows Internet Explorer 7" via Add/Remove
>>>>>>>>>> Programs
>>>>>>>>>> prior to using System Restore?
>>>>>>>>>>
>>>>>>>>>> Is "Windows Internet Explorer 7" currently listed in Add/Remove
>>>>>>>>>> Programs?
>>>>>>>>>>
>>>>>>>>>> Are you certain that you attempted to install IE7, not IE8? (IE7
>>>>>>>>>> would
>>>>>>>>>> not
>>>>>>>>>> have been offered by Windows Update.)
>>>>>>>>>>
>>>>>>>>>> What anti-virus application or security suite is installed and is
>>>>>>>>>> your
>>>>>>>>>> subscription current? What anti-spyware applications (other than
>>>>>>>>>> Defender)? What third-party firewall (if any)? Were any of these
>>>>>>>>>> applications running in the background when you installed IE7?
>>>>>>>>>>
>>>>>>>>>> Has a(another) Norton or McAfee application ever been installed
>>>>>>>>>> on
>>>>>>>>>> this
>>>>>>>>>> machine (e.g., a free-trial version that came preinstalled when
>>>>>>>>>> you
>>>>>>>>>> bought
>>>>>>>>>> it and which may have been reinstalled, but invalid, when you
>>>>>>>>>> used
>>>>>>>>>> the
>>>>>>>>>> Recovery Disk)?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> harlemnocturn wrote:
>>>>>>>>>>> No, I had to back up my data files. Third party applications,
>>>>>>>>>>> including
>>>>>>>>>>> production programs by Corel and MS were not available and were
>>>>>>>>>>> uninstalled.
>>>>>>>>>>> On the first installation of IE7 I received an error message
>>>>>>>>>>> with
>>>>>>>>>>> a
>>>>>>>>>>> red
>>>>>>>>>>> X.
>>>>>>>>>>> I think it required a restart. After I installed IE7, the
>>>>>>>>>>> window
>>>>>>>>>>> would
>>>>>>>>>>> open
>>>>>>>>>>> for a second without populating.
>>>>>>>>>>>
>>>>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>>>> After you used the Recovery Disk, was all of your data (e.g.,
>>>>>>>>>>>> My
>>>>>>>>>>>> Documents;
>>>>>>>>>>>> messages that had been downloaded into your Mail Client) still
>>>>>>>>>>>> available
>>>>>>>>>>>> and were all of your third-party applications still installed?
>>>>>>>>>>>>
>>>>>>>>>>>> If IE7 truly "did not install," you would've received an error
>>>>>>>>>>>> message
>>>>>>>>>>>> to
>>>>>>>>>>>> that effect and you'd still be running IE6...so there'd be no
>>>>>>>>>>>> need
>>>>>>>>>>>> to
>>>>>>>>>>>> use
>>>>>>>>>>>> System Restore.
>>>>>>>>>>>>
>>>>>>>>>>>> Tip: Never, EVER use System Restore to "undo" the install of an
>>>>>>>>>>>> update,
>>>>>>>>>>>> a
>>>>>>>>>>>> Windows Service Pack, or an IE upgrade without having first
>>>>>>>>>>>> uninstalled
>>>>>>>>>>>> the
>>>>>>>>>>>> update in question. <!--colorc--><!--/colorc--><!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->

 

In accordance with your advice, I just now started a new post regarding the
Epson scanner. I hope someone locates it quickly. This one kept me up most
of the night.

"PA Bear [MS MVP]" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Been there, done that:
>
>
>
> harlemnocturn wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
> > I just posted to the Internet Explorer General Questions Forum, so please
> > look for it. Epson has been in touch with me, so I will give them a
> > chance
> > to correct the problem there before I post to your forums about it. My
> > UPS
> > came with battery monitoring software that I uninstalled yesterday when
> > the
> > manufacturer stated that it is not applicable for laptops.
> >
> > "PA Bear [MS MVP]" wrote:
> ><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
> >> With all due respect, we're wandering way off-topic now, at least for
> >> this
> >> Windows Update-specific newsgroup.
> >>
> >> => IN RE the "blue screen" errors (and perhaps all of your other
> >> problems):
> >>
> >> <QP>
> >> 0x0000007A: KERNEL_DATA_INPAGE_ERROR
> >> A page of kernel data was not found in the pagefile and could not be read
> >> into memory. This might be due to incompatible disk or controller
> >> drivers,
> >> firmware, or hardware.
> >> </QP>
> >> Source:
> >>
> >> Translation: Your Toshiba computer might be on its last legs or you might
> >> be seeing the effects of a hijackware infection. If you need further
> >> assistance, start a new thread in microsoft.public.windowsxp.general
> >> newsgroup.
> >>
> >> => IN RE the printer problem:
> >>
> >> See above, wait for Epson Support's response, and/or begin a new thread
> >> in
> >> microsoft.public.windowsxp.print_fax newsgroup.
> >>
> >> => IN RE getting IE7 installed:
> >>
> >> Sandi's Installation Tips for IE7 <= Steps #1-8, #10 & #11; take note of
> >> #12, then STOP!
> >>
> >> (ignore any references to Vista)
> >>
> >> IE7 will not be offered via Windows Update. You can download the
> >> installer
> >> here:
> >>
> >>
> >> Save the installer to your desktop, do not Run it. Then double-click on
> >> the saved file when you're ready to install IE7.
> >>
> >> Make *certain* that you check in at
> >> immediately after installing IE7, select the CUSTOM option & scan.
> >> Install
> >> any critical security updates offered. If Optional Updates category
> >> offers
> >> a Root Certificates update, install it to take full advantage of IE7's
> >> additional security.
> >>
> >> NB: A new Root Certificates update is scheduled to be released on 22
> >> September 2009.
> >>
> >> NB: DO NOT INSTALL IE8! Uncheck it then "hide" it.
> >>
> >> About IE7 (and IE8) Installation and Anti-Malware Applications
> >>
> >>
> >> About IE7 (and IE8) and Windows XP Service Pack 3
> >>
> >>
> >> If you need further assistance getting IE7 installed, please begin a new
> >> thread in microsoft.public.internetexplorer.general newsgroup. I'm sure
> >> I'll notice it.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>
> >>
> >>
> >> harlemnocturn wrote:
> >>> Have you reviewed the error messages I got after my "blue screen"
> >>> incident
> >>> earlier? Additionally, though I do not know have significant this
> >>> occurrence is, upon new hard and soft boots, the New Hardware Wizard
> >>> comes
> >>> up. The device it tries to install is the Epson Perfection 1670
> >>> Scanner.
> >>> Currently, I am awaiting a Technical Support message from Epson. I do
> >>> not
> >>> know if this driver problem interferes with my inability to install IE7.
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> OK...
> >>>>
> >>>> harlemnocturn wrote:
> >>>>> I no longer have the "Administrators only" problem. As result of a
> >>>>> telephone call to my ISP, Comcast, I had to download Adobe Flash
> >>>>> Player.
> >>>>> Doing so corrected that and other problems. My main concern now is
> >>>>> reinstalling IE7. Now, I just enabled Automatic Update. Next, I will
> >>>>> reboot.
> >> <paste>
> >>> I must correct my answer to your Question 7. After I transmitted my
> >>> answer
> >>> to you, I lost my Internet connection. I then closed out of my Windows.
> >>> Then I brought up Disk Cleanup. While that was going I had the first
> >>> "blue
> >>> screen" since the Recovery process last Wednesday. Here is the
> >>> information
> >>> in the error report:
> >>> COCUME~1LOUISP~1LOCALS~1TempWER462c.dir00Mini092009-01.dmp
> >>> COCUME~1LOUISP~1LOCALS~1TempWER462c.dir00sysdata.xml. Before
> >>> shutting off the computer, I wrote down the codes. Usually, I do not
> >>> send
> >>> such reports to Microsoft about such problems, but this time I will make
> >>> an
> >>> exception. Here is the error signature: BCCode : 7a BCP1 :
> >>> E1DBD660
> >>> BCP2 : C000009A BCP3 : BF988569
> >>> BCP4 : 0880D860 OSVer : 5_1_2600 SP : 3_0 Product : 256_1
> >>> </paste>
> >>>>>
> >>>>> "PA Bear [MS MVP]" wrote:
> >>>>>> So your answer to my #1 would be No. (If you're running IE6, which
> >>>>>> you
> >>>>>> are, IE won't be listed at all in Add/Remove Programs.)
> >>>>>>
> >>>>>> Now, back to your original, real problem (i.e., when you go to
> >>>>>> Windows
> >>>>>> Update website, you get an "Administrators only" error message/prompt
> >>>>>> even
> >>>>>> though you're either logged-on as the Administrator or with Admin
> >>>>>> privileges).
> >>>>>>
> >>>>>> Is Automatic Updates enabled? If not, can you enable it, reboot, and
> >>>>>> find
> >>>>>> that it's still enabled?
> >>>>>>
> >>>>>> You receive an "Administrators only" error message when you try to
> >>>>>> visit
> >>>>>> the Windows Update Web site or the Microsoft Update Web site
> >>>>>>
> >>>>>>
> >>>>>> Tip: Start with Resolution Methods #1 and then #2; if no joy, skip to
> >>>>>> Method #5; if still no joy, try Method #6.
> >>>>>>
> >>>>>>
> >>>>>> harlemnocturn wrote:
> >>>>>>> To answer your questions:
> >>>>>>>
> >>>>>>> 2) On IE Help, About IE, the Version is
> >>>>>>> 6.09.2900.5512.xpsp_xp3_gdr.090206-1234
> >>>>>>>
> >>>>>>> 3) I downloaded and ran the McAfee Removal Tool before I installed
> >>>>>>> my
> >>>>>>> Avira
> >>>>>>> and Online Armor, though I can still run it again.
> >>>>>>>
> >>>>>>> 4) IE7 was the last update I tried to install, so SP3 was already
> >>>>>>> installed.
> >>>>>>>
> >>>>>>> 5) Yes, Threat Fire, Avira and Online Armor were running in the
> >>>>>>> background
> >>>>>>> before I attempted to install SP3 and IE7
> >>>>>>>
> >>>>>>> 6) Your statement 6 is correct.
> >>>>>>>
> >>>>>>> 7) No, I am not getting "blue screen" since using Recovery Disk.
> >>>>>>> Prior
> >>>>>>> to
> >>>>>>> the Recovery process, there was an occasion after I powered up
> >>>>>>> following
> >>>>>>> a
> >>>>>>> "blue screen" where my computer went into CheckDisk.
> >>>>>>>
> >>>>>>> To answers your first question with a question, would IE be listed
> >>>>>>> under
> >>>>>>> I,
> >>>>>>> or would it be under either Windows or Microsoft? IE is not listed
> >>>>>>> anywhere
> >>>>>>> under Add/Remove Programs
> >>>>>>>
> >>>>>>> "PA Bear [MS MVP]" wrote:
> >>>>>>>> [I'm having a very difficult time keeping track of what you did,
> >>>>>>>> when,
> >>>>>>>> and
> >>>>>>>> how you did it so please bear with me.]
> >>>>>>>>
> >>>>>>>> Reference:
> >>>>>>>>
> >>>>>>>> (your previous thread about Windows Update from early August 2009)
> >>>>>>>>
> >>>>>>>> I need you to answer all of the questions in my last post. Please
> >>>>>>>> answer
> >>>>>>>> the following questions by number in your reply:
> >>>>>>>>
> >>>>>>>> 1. Is "Windows Internet Explorer 7" currently listed in Add/Remove
> >>>>>>>> Programs? [yes o]
> >>>>>>>>
> >>>>>>>> 2. When you click on IE Help | About, is IE6 is listed here (e.g.,
> >>>>>>>> v6.0.2900.9999) or is it IE7 (e.g., b7.0.5731.9999)?
> >>>>>>>>
> >>>>>>>> 3. When you used the Recovery Disk to reinstall Windows, there's a
> >>>>>>>> very
> >>>>>>>> good chance that the McAfee free-trial reinstalled, too (cf. your
> >>>>>>>> Aug-09
> >>>>>>>> thread). Of course, it would be invalid. If such was, in fact, the
> >>>>>>>> case,
> >>>>>>>> did you (a) uninstall the McAfee application and then ( run the
> >>>>>>>> McAfee
> >>>>>>>> removal tool again © before you installed Avira and Online Armor?
> >>>>>>>>
> >>>>>>>> 4. When you last attempted to install IE7 (i.e., since you'd
> >>>>>>>> reinstalled
> >>>>>>>> Windows), had SP3 been installed already?
> >>>>>>>>
> >>>>>>>> 5. Were Avira, Threatfire, and Online Armor running in the
> >>>>>>>> background
> >>>>>>>> when
> >>>>>>>> (a) you installed SP3 and/or ( attempted to install IE7?
> >>>>>>>>
> >>>>>>>> 6. Please confirm the following statement: When you last attempted
> >>>>>>>> to
> >>>>>>>> install IE7, encountered "an error message with a red X," rebooted
> >>>>>>>> and
> >>>>>>>> found that IE7 opened and then immediately closed, you did not
> >>>>>>>> uninstall
> >>>>>>>> IE7 via Add/Remove Programs but instead used System Restore to
> >>>>>>>> "undo"
> >>>>>>>> the
> >>>>>>>> install of IE7. [yes o]
> >>>>>>>>
> >>>>>>>> 7. Last but not least, in your first post you mentioned getting
> >>>>>>>> "blue
> >>>>>>>> screens" before you used the Recovery Disk to reinstall Windows.
> >>>>>>>> Are
> >>>>>>>> you
> >>>>>>>> still getting these "blue screens"?
> >>>>>>>> --
> >>>>>>>> ~PA Bear
> >>>>>>>>
> >>>>>>>>
> >>>>>>>> harlemnocturn wrote:
> >>>>>>>>> Originally, the computer came with XP SP2, but with subsequent
> >>>>>>>>> updates,
> >>>>>>>>> it
> >>>>>>>>> is now SP3. No, I did not use Add/Remove Programs to remove IE7.
> >>>>>>>>> I
> >>>>>>>>> never
> >>>>>>>>> tried to install IE8. In fact, four months ago you assisted me in
> >>>>>>>>> rolling
> >>>>>>>>> back to IE7 from IE8, and I had your previous instructions out for
> >>>>>>>>> me
> >>>>>>>>> to
> >>>>>>>>> read. IE7 still came up on Update because IE6 was in the original
> >>>>>>>>> system,
> >>>>>>>>> to which my Recovery Disk restored. My security software is
> >>>>>>>>> Threat
> >>>>>>>>> Fire,
> >>>>>>>>> Avira and Online Armor. Usually, I have Spybot and Spyware
> >>>>>>>>> Blaster,
> >>>>>>>>> but
> >>>>>>>>> since the Recovery, I have not yet reinstalled these last two.
> >>>>>>>>>
> >>>>>>>>> "PA Bear [MS MVP]" wrote:
> >>>>>>>>>> Please reconfirm that you're running WinXP SP2, not SP3.
> >>>>>>>>>>
> >>>>>>>>>>> ...After I installed IE7, the window would open
> >>>>>>>>>>> for a second without populating.
> >>>>>>>>>>
> >>>>>>>>>> Did you uninstall "Windows Internet Explorer 7" via Add/Remove
> >>>>>>>>>> Programs
> >>>>>>>>>> prior to using System Restore?
> >>>>>>>>>>
> >>>>>>>>>> Is "Windows Internet Explorer 7" currently listed in Add/Remove
> >>>>>>>>>> Programs?
> >>>>>>>>>>
> >>>>>>>>>> Are you certain that you attempted to install IE7, not IE8? (IE7
> >>>>>>>>>> would
> >>>>>>>>>> not
> >>>>>>>>>> have been offered by Windows Update.)
> >>>>>>>>>>
> >>>>>>>>>> What anti-virus application or security suite is installed and is
> >>>>>>>>>> your
> >>>>>>>>>> subscription current? What anti-spyware applications (other than
> >>>>>>>>>> Defender)? What third-party firewall (if any)? Were any of these
> >>>>>>>>>> applications running in the background when you installed IE7?
> >>>>>>>>>>
> >>>>>>>>>> Has a(another) Norton or McAfee application ever been installed
> >>>>>>>>>> on
> >>>>>>>>>> this
> >>>>>>>>>> machine (e.g., a free-trial version that came preinstalled when
> >>>>>>>>>> you<!--colorc--><!--/colorc--><!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->

 

You never posted anything further to your thread in IE General: Did you get
IE7 installed OK?

harlemnocturn wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> In accordance with your advice, I just now started a new post regarding
> the
> Epson scanner. I hope someone locates it quickly. This one kept me up
> most
> of the night.
>
> "PA Bear [MS MVP]" wrote:
><!--coloro:green--><span style="color:green <!--/coloro-->
>> Been there, done that:
>>
>>
>>
>> harlemnocturn wrote:<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>>> I just posted to the Internet Explorer General Questions Forum, so
>>> please
>>> look for it. Epson has been in touch with me, so I will give them a
>>> chance
>>> to correct the problem there before I post to your forums about it. My
>>> UPS
>>> came with battery monitoring software that I uninstalled yesterday when
>>> the
>>> manufacturer stated that it is not applicable for laptops.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> With all due respect, we're wandering way off-topic now, at least for
>>>> this
>>>> Windows Update-specific newsgroup.
>>>>
>>>> => IN RE the "blue screen" errors (and perhaps all of your other
>>>> problems):
>>>>
>>>> <QP>
>>>> 0x0000007A: KERNEL_DATA_INPAGE_ERROR
>>>> A page of kernel data was not found in the pagefile and could not be
>>>> read
>>>> into memory. This might be due to incompatible disk or controller
>>>> drivers,
>>>> firmware, or hardware.
>>>> </QP>
>>>> Source:
>>>>
>>>> Translation: Your Toshiba computer might be on its last legs or you
>>>> might
>>>> be seeing the effects of a hijackware infection. If you need further
>>>> assistance, start a new thread in microsoft.public.windowsxp.general
>>>> newsgroup.
>>>>
>>>> => IN RE the printer problem:
>>>>
>>>> See above, wait for Epson Support's response, and/or begin a new thread
>>>> in
>>>> microsoft.public.windowsxp.print_fax newsgroup.
>>>>
>>>> => IN RE getting IE7 installed:
>>>>
>>>> Sandi's Installation Tips for IE7 <= Steps #1-8, #10 & #11; take note
>>>> of
>>>> #12, then STOP!
>>>>
>>>> (ignore any references to Vista)
>>>>
>>>> IE7 will not be offered via Windows Update. You can download the
>>>> installer
>>>> here:
>>>>
>>>>
>>>> Save the installer to your desktop, do not Run it. Then double-click
>>>> on
>>>> the saved file when you're ready to install IE7.
>>>>
>>>> Make *certain* that you check in at
>>>> immediately after installing IE7, select the CUSTOM option & scan.
>>>> Install
>>>> any critical security updates offered. If Optional Updates category
>>>> offers
>>>> a Root Certificates update, install it to take full advantage of IE7's
>>>> additional security.
>>>>
>>>> NB: A new Root Certificates update is scheduled to be released on 22
>>>> September 2009.
>>>>
>>>> NB: DO NOT INSTALL IE8! Uncheck it then "hide" it.
>>>>
>>>> About IE7 (and IE8) Installation and Anti-Malware Applications
>>>>
>>>>
>>>> About IE7 (and IE8) and Windows XP Service Pack 3
>>>>
>>>>
>>>> If you need further assistance getting IE7 installed, please begin a
>>>> new
>>>> thread in microsoft.public.internetexplorer.general newsgroup. I'm
>>>> sure
>>>> I'll notice it.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>
>>>>
>>>>
>>>> harlemnocturn wrote:
>>>>> Have you reviewed the error messages I got after my "blue screen"
>>>>> incident
>>>>> earlier? Additionally, though I do not know have significant this
>>>>> occurrence is, upon new hard and soft boots, the New Hardware Wizard
>>>>> comes
>>>>> up. The device it tries to install is the Epson Perfection 1670
>>>>> Scanner.
>>>>> Currently, I am awaiting a Technical Support message from Epson. I do
>>>>> not
>>>>> know if this driver problem interferes with my inability to install
>>>>> IE7.
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>> OK...
>>>>>>
>>>>>> harlemnocturn wrote:
>>>>>>> I no longer have the "Administrators only" problem. As result of a
>>>>>>> telephone call to my ISP, Comcast, I had to download Adobe Flash
>>>>>>> Player.
>>>>>>> Doing so corrected that and other problems. My main concern now is
>>>>>>> reinstalling IE7. Now, I just enabled Automatic Update. Next, I
>>>>>>> will
>>>>>>> reboot.
>>>> <paste>
>>>>> I must correct my answer to your Question 7. After I transmitted my
>>>>> answer
>>>>> to you, I lost my Internet connection. I then closed out of my
>>>>> Windows.
>>>>> Then I brought up Disk Cleanup. While that was going I had the first
>>>>> "blue
>>>>> screen" since the Recovery process last Wednesday. Here is the
>>>>> information
>>>>> in the error report:
>>>>> COCUME~1LOUISP~1LOCALS~1TempWER462c.dir00Mini092009-01.dmp
>>>>> COCUME~1LOUISP~1LOCALS~1TempWER462c.dir00sysdata.xml. Before
>>>>> shutting off the computer, I wrote down the codes. Usually, I do not
>>>>> send
>>>>> such reports to Microsoft about such problems, but this time I will
>>>>> make
>>>>> an
>>>>> exception. Here is the error signature: BCCode : 7a BCP1 :
>>>>> E1DBD660
>>>>> BCP2 : C000009A BCP3 : BF988569
>>>>> BCP4 : 0880D860 OSVer : 5_1_2600 SP : 3_0 Product : 256_1
>>>>> </paste>
>>>>>>>
>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>> So your answer to my #1 would be No. (If you're running IE6, which
>>>>>>>> you
>>>>>>>> are, IE won't be listed at all in Add/Remove Programs.)
>>>>>>>>
>>>>>>>> Now, back to your original, real problem (i.e., when you go to
>>>>>>>> Windows
>>>>>>>> Update website, you get an "Administrators only" error
>>>>>>>> message/prompt
>>>>>>>> even
>>>>>>>> though you're either logged-on as the Administrator or with Admin
>>>>>>>> privileges).
>>>>>>>>
>>>>>>>> Is Automatic Updates enabled? If not, can you enable it, reboot,
>>>>>>>> and
>>>>>>>> find
>>>>>>>> that it's still enabled?
>>>>>>>>
>>>>>>>> You receive an "Administrators only" error message when you try to
>>>>>>>> visit
>>>>>>>> the Windows Update Web site or the Microsoft Update Web site
>>>>>>>>
>>>>>>>>
>>>>>>>> Tip: Start with Resolution Methods #1 and then #2; if no joy, skip
>>>>>>>> to
>>>>>>>> Method #5; if still no joy, try Method #6.
>>>>>>>>
>>>>>>>>
>>>>>>>> harlemnocturn wrote:
>>>>>>>>> To answer your questions:
>>>>>>>>>
>>>>>>>>> 2) On IE Help, About IE, the Version is
>>>>>>>>> 6.09.2900.5512.xpsp_xp3_gdr.090206-1234
>>>>>>>>>
>>>>>>>>> 3) I downloaded and ran the McAfee Removal Tool before I installed
>>>>>>>>> my
>>>>>>>>> Avira
>>>>>>>>> and Online Armor, though I can still run it again.
>>>>>>>>>
>>>>>>>>> 4) IE7 was the last update I tried to install, so SP3 was already
>>>>>>>>> installed.
>>>>>>>>>
>>>>>>>>> 5) Yes, Threat Fire, Avira and Online Armor were running in the
>>>>>>>>> background
>>>>>>>>> before I attempted to install SP3 and IE7
>>>>>>>>>
>>>>>>>>> 6) Your statement 6 is correct.
>>>>>>>>>
>>>>>>>>> 7) No, I am not getting "blue screen" since using Recovery Disk.
>>>>>>>>> Prior
>>>>>>>>> to
>>>>>>>>> the Recovery process, there was an occasion after I powered up
>>>>>>>>> following
>>>>>>>>> a
>>>>>>>>> "blue screen" where my computer went into CheckDisk.
>>>>>>>>>
>>>>>>>>> To answers your first question with a question, would IE be listed
>>>>>>>>> under
>>>>>>>>> I,
>>>>>>>>> or would it be under either Windows or Microsoft? IE is not
>>>>>>>>> listed
>>>>>>>>> anywhere
>>>>>>>>> under Add/Remove Programs
>>>>>>>>>
>>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>> [I'm having a very difficult time keeping track of what you did,
>>>>>>>>>> when,
>>>>>>>>>> and
>>>>>>>>>> how you did it so please bear with me.]
>>>>>>>>>>
>>>>>>>>>> Reference:
>>>>>>>>>>
>>>>>>>>>> (your previous thread about Windows Update from early August
>>>>>>>>>> 2009)
>>>>>>>>>>
>>>>>>>>>> I need you to answer all of the questions in my last post.
>>>>>>>>>> Please
>>>>>>>>>> answer
>>>>>>>>>> the following questions by number in your reply:
>>>>>>>>>>
>>>>>>>>>> 1. Is "Windows Internet Explorer 7" currently listed in
>>>>>>>>>> Add/Remove
>>>>>>>>>> Programs? [yes o]
>>>>>>>>>>
>>>>>>>>>> 2. When you click on IE Help | About, is IE6 is listed here
>>>>>>>>>> (e.g.,
>>>>>>>>>> v6.0.2900.9999) or is it IE7 (e.g., b7.0.5731.9999)?
>>>>>>>>>>
>>>>>>>>>> 3. When you used the Recovery Disk to reinstall Windows, there's
>>>>>>>>>> a
>>>>>>>>>> very
>>>>>>>>>> good chance that the McAfee free-trial reinstalled, too (cf. your
>>>>>>>>>> Aug-09
>>>>>>>>>> thread). Of course, it would be invalid. If such was, in fact,
>>>>>>>>>> the
>>>>>>>>>> case,
>>>>>>>>>> did you (a) uninstall the McAfee application and then ( run the
>>>>>>>>>> McAfee
>>>>>>>>>> removal tool again © before you installed Avira and Online
>>>>>>>>>> Armor?
>>>>>>>>>>
>>>>>>>>>> 4. When you last attempted to install IE7 (i.e., since you'd
>>>>>>>>>> reinstalled
>>>>>>>>>> Windows), had SP3 been installed already?
>>>>>>>>>>
>>>>>>>>>> 5. Were Avira, Threatfire, and Online Armor running in the
>>>>>>>>>> background
>>>>>>>>>> when
>>>>>>>>>> (a) you installed SP3 and/or ( attempted to install IE7?
>>>>>>>>>>
>>>>>>>>>> 6. Please confirm the following statement: When you last
>>>>>>>>>> attempted
>>>>>>>>>> to
>>>>>>>>>> install IE7, encountered "an error message with a red X,"
>>>>>>>>>> rebooted
>>>>>>>>>> and
>>>>>>>>>> found that IE7 opened and then immediately closed, you did not
>>>>>>>>>> uninstall
>>>>>>>>>> IE7 via Add/Remove Programs but instead used System Restore to
>>>>>>>>>> "undo"
>>>>>>>>>> the
>>>>>>>>>> install of IE7. [yes o]
>>>>>>>>>>
>>>>>>>>>> 7. Last but not least, in your first post you mentioned getting
>>>>>>>>>> "blue
>>>>>>>>>> screens" before you used the Recovery Disk to reinstall Windows.
>>>>>>>>>> Are
>>>>>>>>>> you
>>>>>>>>>> still getting these "blue screens"?
>>>>>>>>>> --
>>>>>>>>>> ~PA Bear
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> harlemnocturn wrote:
>>>>>>>>>>> Originally, the computer came with XP SP2, but with subsequent
>>>>>>>>>>> updates,
>>>>>>>>>>> it
>>>>>>>>>>> is now SP3. No, I did not use Add/Remove Programs to remove
>>>>>>>>>>> IE7.
>>>>>>>>>>> I
>>>>>>>>>>> never
>>>>>>>>>>> tried to install IE8. In fact, four months ago you assisted me
>>>>>>>>>>> in
>>>>>>>>>>> rolling
>>>>>>>>>>> back to IE7 from IE8, and I had your previous instructions out
>>>>>>>>>>> for
>>>>>>>>>>> me
>>>>>>>>>>> to
>>>>>>>>>>> read. IE7 still came up on Update because IE6 was in the
>>>>>>>>>>> original
>>>>>>>>>>> system,
>>>>>>>>>>> to which my Recovery Disk restored. My security software is
>>>>>>>>>>> Threat
>>>>>>>>>>> Fire,
>>>>>>>>>>> Avira and Online Armor. Usually, I have Spybot and Spyware
>>>>>>>>>>> Blaster,
>>>>>>>>>>> but
>>>>>>>>>>> since the Recovery, I have not yet reinstalled these last two.
>>>>>>>>>>>
>>>>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>>>> Please reconfirm that you're running WinXP SP2, not SP3.
>>>>>>>>>>>>
>>>>>>>>>>>>> ...After I installed IE7, the window would open
>>>>>>>>>>>>> for a second without populating.
>>>>>>>>>>>>
>>>>>>>>>>>> Did you uninstall "Windows Internet Explorer 7" via Add/Remove
>>>>>>>>>>>> Programs
>>>>>>>>>>>> prior to using System Restore?
>>>>>>>>>>>>
>>>>>>>>>>>> Is "Windows Internet Explorer 7" currently listed in Add/Remove
>>>>>>>>>>>> Programs?
>>>>>>>>>>>>
>>>>>>>>>>>> Are you certain that you attempted to install IE7, not IE8?
>>>>>>>>>>>> (IE7
>>>>>>>>>>>> would
>>>>>>>>>>>> not
>>>>>>>>>>>> have been offered by Windows Update.)
>>>>>>>>>>>>
>>>>>>>>>>>> What anti-virus application or security suite is installed and
>>>>>>>>>>>> is
>>>>>>>>>>>> your
>>>>>>>>>>>> subscription current? What anti-spyware applications (other
>>>>>>>>>>>> than
>>>>>>>>>>>> Defender)? What third-party firewall (if any)? Were any of
>>>>>>>>>>>> these
>>>>>>>>>>>> applications running in the background when you installed IE7?
>>>>>>>>>>>>
>>>>>>>>>>>> Has a(another) Norton or McAfee application ever been installed
>>>>>>>>>>>> on
>>>>>>>>>>>> this
>>>>>>>>>>>> machine (e.g., a free-trial version that came preinstalled when
>>>>>>>>>>>> you <!--colorc--><!--/colorc--><!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->

 

Not yet, with school conflicts. I will try tonight. It was difficult for me
to make time with two graduate level classes going in an accelerated term.

"PA Bear [MS MVP]" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> You never posted anything further to your thread in IE General: Did you get
> IE7 installed OK?
>
> harlemnocturn wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
> > In accordance with your advice, I just now started a new post regarding
> > the
> > Epson scanner. I hope someone locates it quickly. This one kept me up
> > most
> > of the night.
> >
> > "PA Bear [MS MVP]" wrote:
> ><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
> >> Been there, done that:
> >>
> >>
> >>
> >> harlemnocturn wrote:
> >>> I just posted to the Internet Explorer General Questions Forum, so
> >>> please
> >>> look for it. Epson has been in touch with me, so I will give them a
> >>> chance
> >>> to correct the problem there before I post to your forums about it. My
> >>> UPS
> >>> came with battery monitoring software that I uninstalled yesterday when
> >>> the
> >>> manufacturer stated that it is not applicable for laptops.
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>
> >>>> With all due respect, we're wandering way off-topic now, at least for
> >>>> this
> >>>> Windows Update-specific newsgroup.
> >>>>
> >>>> => IN RE the "blue screen" errors (and perhaps all of your other
> >>>> problems):
> >>>>
> >>>> <QP>
> >>>> 0x0000007A: KERNEL_DATA_INPAGE_ERROR
> >>>> A page of kernel data was not found in the pagefile and could not be
> >>>> read
> >>>> into memory. This might be due to incompatible disk or controller
> >>>> drivers,
> >>>> firmware, or hardware.
> >>>> </QP>
> >>>> Source:
> >>>>
> >>>> Translation: Your Toshiba computer might be on its last legs or you
> >>>> might
> >>>> be seeing the effects of a hijackware infection. If you need further
> >>>> assistance, start a new thread in microsoft.public.windowsxp.general
> >>>> newsgroup.
> >>>>
> >>>> => IN RE the printer problem:
> >>>>
> >>>> See above, wait for Epson Support's response, and/or begin a new thread
> >>>> in
> >>>> microsoft.public.windowsxp.print_fax newsgroup.
> >>>>
> >>>> => IN RE getting IE7 installed:
> >>>>
> >>>> Sandi's Installation Tips for IE7 <= Steps #1-8, #10 & #11; take note
> >>>> of
> >>>> #12, then STOP!
> >>>>
> >>>> (ignore any references to Vista)
> >>>>
> >>>> IE7 will not be offered via Windows Update. You can download the
> >>>> installer
> >>>> here:
> >>>>
> >>>>
> >>>> Save the installer to your desktop, do not Run it. Then double-click
> >>>> on
> >>>> the saved file when you're ready to install IE7.
> >>>>
> >>>> Make *certain* that you check in at
> >>>> immediately after installing IE7, select the CUSTOM option & scan.
> >>>> Install
> >>>> any critical security updates offered. If Optional Updates category
> >>>> offers
> >>>> a Root Certificates update, install it to take full advantage of IE7's
> >>>> additional security.
> >>>>
> >>>> NB: A new Root Certificates update is scheduled to be released on 22
> >>>> September 2009.
> >>>>
> >>>> NB: DO NOT INSTALL IE8! Uncheck it then "hide" it.
> >>>>
> >>>> About IE7 (and IE8) Installation and Anti-Malware Applications
> >>>>
> >>>>
> >>>> About IE7 (and IE8) and Windows XP Service Pack 3
> >>>>
> >>>>
> >>>> If you need further assistance getting IE7 installed, please begin a
> >>>> new
> >>>> thread in microsoft.public.internetexplorer.general newsgroup. I'm
> >>>> sure
> >>>> I'll notice it.
> >>>> --
> >>>> ~Robear Dyer (PA Bear)
> >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>>>
> >>>>
> >>>>
> >>>> harlemnocturn wrote:
> >>>>> Have you reviewed the error messages I got after my "blue screen"
> >>>>> incident
> >>>>> earlier? Additionally, though I do not know have significant this
> >>>>> occurrence is, upon new hard and soft boots, the New Hardware Wizard
> >>>>> comes
> >>>>> up. The device it tries to install is the Epson Perfection 1670
> >>>>> Scanner.
> >>>>> Currently, I am awaiting a Technical Support message from Epson. I do
> >>>>> not
> >>>>> know if this driver problem interferes with my inability to install
> >>>>> IE7.
> >>>>>
> >>>>> "PA Bear [MS MVP]" wrote:
> >>>>>> OK...
> >>>>>>
> >>>>>> harlemnocturn wrote:
> >>>>>>> I no longer have the "Administrators only" problem. As result of a
> >>>>>>> telephone call to my ISP, Comcast, I had to download Adobe Flash
> >>>>>>> Player.
> >>>>>>> Doing so corrected that and other problems. My main concern now is
> >>>>>>> reinstalling IE7. Now, I just enabled Automatic Update. Next, I
> >>>>>>> will
> >>>>>>> reboot.
> >>>> <paste>
> >>>>> I must correct my answer to your Question 7. After I transmitted my
> >>>>> answer
> >>>>> to you, I lost my Internet connection. I then closed out of my
> >>>>> Windows.
> >>>>> Then I brought up Disk Cleanup. While that was going I had the first
> >>>>> "blue
> >>>>> screen" since the Recovery process last Wednesday. Here is the
> >>>>> information
> >>>>> in the error report:
> >>>>> COCUME~1LOUISP~1LOCALS~1TempWER462c.dir00Mini092009-01.dmp
> >>>>> COCUME~1LOUISP~1LOCALS~1TempWER462c.dir00sysdata.xml. Before
> >>>>> shutting off the computer, I wrote down the codes. Usually, I do not
> >>>>> send
> >>>>> such reports to Microsoft about such problems, but this time I will
> >>>>> make
> >>>>> an
> >>>>> exception. Here is the error signature: BCCode : 7a BCP1 :
> >>>>> E1DBD660
> >>>>> BCP2 : C000009A BCP3 : BF988569
> >>>>> BCP4 : 0880D860 OSVer : 5_1_2600 SP : 3_0 Product : 256_1
> >>>>> </paste>
> >>>>>>>
> >>>>>>> "PA Bear [MS MVP]" wrote:
> >>>>>>>> So your answer to my #1 would be No. (If you're running IE6, which
> >>>>>>>> you
> >>>>>>>> are, IE won't be listed at all in Add/Remove Programs.)
> >>>>>>>>
> >>>>>>>> Now, back to your original, real problem (i.e., when you go to
> >>>>>>>> Windows
> >>>>>>>> Update website, you get an "Administrators only" error
> >>>>>>>> message/prompt
> >>>>>>>> even
> >>>>>>>> though you're either logged-on as the Administrator or with Admin
> >>>>>>>> privileges).
> >>>>>>>>
> >>>>>>>> Is Automatic Updates enabled? If not, can you enable it, reboot,
> >>>>>>>> and
> >>>>>>>> find
> >>>>>>>> that it's still enabled?
> >>>>>>>>
> >>>>>>>> You receive an "Administrators only" error message when you try to
> >>>>>>>> visit
> >>>>>>>> the Windows Update Web site or the Microsoft Update Web site
> >>>>>>>>
> >>>>>>>>
> >>>>>>>> Tip: Start with Resolution Methods #1 and then #2; if no joy, skip
> >>>>>>>> to
> >>>>>>>> Method #5; if still no joy, try Method #6.
> >>>>>>>>
> >>>>>>>>
> >>>>>>>> harlemnocturn wrote:
> >>>>>>>>> To answer your questions:
> >>>>>>>>>
> >>>>>>>>> 2) On IE Help, About IE, the Version is
> >>>>>>>>> 6.09.2900.5512.xpsp_xp3_gdr.090206-1234
> >>>>>>>>>
> >>>>>>>>> 3) I downloaded and ran the McAfee Removal Tool before I installed
> >>>>>>>>> my
> >>>>>>>>> Avira
> >>>>>>>>> and Online Armor, though I can still run it again.
> >>>>>>>>>
> >>>>>>>>> 4) IE7 was the last update I tried to install, so SP3 was already
> >>>>>>>>> installed.
> >>>>>>>>>
> >>>>>>>>> 5) Yes, Threat Fire, Avira and Online Armor were running in the
> >>>>>>>>> background
> >>>>>>>>> before I attempted to install SP3 and IE7
> >>>>>>>>>
> >>>>>>>>> 6) Your statement 6 is correct.
> >>>>>>>>>
> >>>>>>>>> 7) No, I am not getting "blue screen" since using Recovery Disk.
> >>>>>>>>> Prior
> >>>>>>>>> to
> >>>>>>>>> the Recovery process, there was an occasion after I powered up
> >>>>>>>>> following
> >>>>>>>>> a
> >>>>>>>>> "blue screen" where my computer went into CheckDisk.
> >>>>>>>>>
> >>>>>>>>> To answers your first question with a question, would IE be listed
> >>>>>>>>> under
> >>>>>>>>> I,
> >>>>>>>>> or would it be under either Windows or Microsoft? IE is not
> >>>>>>>>> listed
> >>>>>>>>> anywhere
> >>>>>>>>> under Add/Remove Programs
> >>>>>>>>>
> >>>>>>>>> "PA Bear [MS MVP]" wrote:
> >>>>>>>>>> [I'm having a very difficult time keeping track of what you did,
> >>>>>>>>>> when,
> >>>>>>>>>> and
> >>>>>>>>>> how you did it so please bear with me.]
> >>>>>>>>>>
> >>>>>>>>>> Reference:
> >>>>>>>>>>
> >>>>>>>>>> (your previous thread about Windows Update from early August
> >>>>>>>>>> 2009)
> >>>>>>>>>>
> >>>>>>>>>> I need you to answer all of the questions in my last post.
> >>>>>>>>>> Please
> >>>>>>>>>> answer
> >>>>>>>>>> the following questions by number in your reply:
> >>>>>>>>>>
> >>>>>>>>>> 1. Is "Windows Internet Explorer 7" currently listed in
> >>>>>>>>>> Add/Remove
> >>>>>>>>>> Programs? [yes o]
> >>>>>>>>>>
> >>>>>>>>>> 2. When you click on IE Help | About, is IE6 is listed here
> >>>>>>>>>> (e.g.,
> >>>>>>>>>> v6.0.2900.9999) or is it IE7 (e.g., b7.0.5731.9999)?
> >>>>>>>>>>
> >>>>>>>>>> 3. When you used the Recovery Disk to reinstall Windows, there's
> >>>>>>>>>> a
> >>>>>>>>>> very
> >>>>>>>>>> good chance that the McAfee free-trial reinstalled, too (cf. your
> >>>>>>>>>> Aug-09
> >>>>>>>>>> thread). Of course, it would be invalid. If such was, in fact,
> >>>>>>>>>> the
> >>>>>>>>>> case,
> >>>>>>>>>> did you (a) uninstall the McAfee application and then ( run the
> >>>>>>>>>> McAfee
> >>>>>>>>>> removal tool again © before you installed Avira and Online
> >>>>>>>>>> Armor?
> >>>>>>>>>>
> >>>>>>>>>> 4. When you last attempted to install IE7 (i.e., since you'd
> >>>>>>>>>> reinstalled
> >>>>>>>>>> Windows), had SP3 been installed already?
> >>>>>>>>>>
> >>>>>>>>>> 5. Were Avira, Threatfire, and Online Armor running in the
> >>>>>>>>>> background
> >>>>>>>>>> when
> >>>>>>>>>> (a) you installed SP3 and/or ( attempted to install IE7?
> >>>>>>>>>>
> >>>>>>>>>> 6. Please confirm the following statement: When you last
> >>>>>>>>>> attempted
> >>>>>>>>>> to
> >>>>>>>>>> install IE7, encountered "an error message with a red X,"
> >>>>>>>>>> rebooted
> >>>>>>>>>> and
> >>>>>>>>>> found that IE7 opened and then immediately closed, you did not
> >>>>>>>>>> uninstall
> >>>>>>>>>> IE7 via Add/Remove Programs but instead used System Restore to
> >>>>>>>>>> "undo"
> >>>>>>>>>> the
> >>>>>>>>>> install of IE7. [yes o]
> >>>>>>>>>>
> >>>>>>>>>> 7. Last but not least, in your first post you mentioned getting
> >>>>>>>>>> "blue
> >>>>>>>>>> screens" before you used the Recovery Disk to reinstall Windows.
> >>>>>>>>>> Are
> >>>>>>>>>> you
> >>>>>>>>>> still getting these "blue screens"?
> >>>>>>>>>> --
> >>>>>>>>>> ~PA Bear
> >>>>>>>>>>
> >>>>>>>>>>
> >>>>>>>>>> harlemnocturn wrote:
> >>>>>>>>>>> Originally, the computer came with XP SP2, but with subsequent
> >>>>>>>>>>> updates,
> >>>>>>>>>>> it
> >>>>>>>>>>> is now SP3. No, I did not use Add/Remove Programs to remove
> >>>>>>>>>>> IE7.
> >>>>>>>>>>> I
> >>>>>>>>>>> never
> >>>>>>>>>>> tried to install IE8. In fact, four months ago you assisted me
> >>>>>>>>>>> in
> >>>>>>>>>>> rolling
> >>>>>>>>>>> back to IE7 from IE8, and I had your previous instructions out
> >>>>>>>>>>> for
> >>>>>>>>>>> me
> >>>>>>>>>>> to<!--colorc--><!--/colorc--><!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->

 

Tip: Get IE7 installed and the computer fully-patched at Windows Update
before messing around with the printer business.

harlemnocturn wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Not yet, with school conflicts. I will try tonight. It was difficult for
> me to make time with two graduate level classes going in an accelerated
> term.
>
> "PA Bear [MS MVP]" wrote:
><!--coloro:green--><span style="color:green <!--/coloro-->
>> You never posted anything further to your thread in IE General: Did you
>> get
>> IE7 installed OK?
>>
>> harlemnocturn wrote:<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>>> In accordance with your advice, I just now started a new post regarding
>>> the
>>> Epson scanner. I hope someone locates it quickly. This one kept me up
>>> most
>>> of the night.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> Been there, done that:
>>>>
>>>>
>>>>
>>>> harlemnocturn wrote:
>>>>> I just posted to the Internet Explorer General Questions Forum, so
>>>>> please
>>>>> look for it. Epson has been in touch with me, so I will give them a
>>>>> chance
>>>>> to correct the problem there before I post to your forums about it.
>>>>> My
>>>>> UPS
>>>>> came with battery monitoring software that I uninstalled yesterday
>>>>> when
>>>>> the
>>>>> manufacturer stated that it is not applicable for laptops.
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>
>>>>>> With all due respect, we're wandering way off-topic now, at least for
>>>>>> this
>>>>>> Windows Update-specific newsgroup.
>>>>>>
>>>>>> => IN RE the "blue screen" errors (and perhaps all of your other
>>>>>> problems):
>>>>>>
>>>>>> <QP>
>>>>>> 0x0000007A: KERNEL_DATA_INPAGE_ERROR
>>>>>> A page of kernel data was not found in the pagefile and could not be
>>>>>> read
>>>>>> into memory. This might be due to incompatible disk or controller
>>>>>> drivers,
>>>>>> firmware, or hardware.
>>>>>> </QP>
>>>>>> Source:
>>>>>>
>>>>>> Translation: Your Toshiba computer might be on its last legs or you
>>>>>> might
>>>>>> be seeing the effects of a hijackware infection. If you need further
>>>>>> assistance, start a new thread in microsoft.public.windowsxp.general
>>>>>> newsgroup.
>>>>>>
>>>>>> => IN RE the printer problem:
>>>>>>
>>>>>> See above, wait for Epson Support's response, and/or begin a new
>>>>>> thread
>>>>>> in
>>>>>> microsoft.public.windowsxp.print_fax newsgroup.
>>>>>>
>>>>>> => IN RE getting IE7 installed:
>>>>>>
>>>>>> Sandi's Installation Tips for IE7 <= Steps #1-8, #10 & #11; take note
>>>>>> of
>>>>>> #12, then STOP!
>>>>>>
>>>>>> (ignore any references to Vista)
>>>>>>
>>>>>> IE7 will not be offered via Windows Update. You can download the
>>>>>> installer
>>>>>> here:
>>>>>>
>>>>>>
>>>>>> Save the installer to your desktop, do not Run it. Then double-click
>>>>>> on
>>>>>> the saved file when you're ready to install IE7.
>>>>>>
>>>>>> Make *certain* that you check in at
>>>>>>
>>>>>> immediately after installing IE7, select the CUSTOM option & scan.
>>>>>> Install
>>>>>> any critical security updates offered. If Optional Updates category
>>>>>> offers
>>>>>> a Root Certificates update, install it to take full advantage of
>>>>>> IE7's
>>>>>> additional security.
>>>>>>
>>>>>> NB: A new Root Certificates update is scheduled to be released on 22
>>>>>> September 2009.
>>>>>>
>>>>>> NB: DO NOT INSTALL IE8! Uncheck it then "hide" it.
>>>>>>
>>>>>> About IE7 (and IE8) Installation and Anti-Malware Applications
>>>>>>
>>>>>>
>>>>>> About IE7 (and IE8) and Windows XP Service Pack 3
>>>>>>
>>>>>>
>>>>>> If you need further assistance getting IE7 installed, please begin a
>>>>>> new
>>>>>> thread in microsoft.public.internetexplorer.general newsgroup. I'm
>>>>>> sure
>>>>>> I'll notice it.
>>>>>> --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>>>
>>>>>>
>>>>>>
>>>>>> harlemnocturn wrote:
>>>>>>> Have you reviewed the error messages I got after my "blue screen"
>>>>>>> incident
>>>>>>> earlier? Additionally, though I do not know have significant this
>>>>>>> occurrence is, upon new hard and soft boots, the New Hardware Wizard
>>>>>>> comes
>>>>>>> up. The device it tries to install is the Epson Perfection 1670
>>>>>>> Scanner.
>>>>>>> Currently, I am awaiting a Technical Support message from Epson. I
>>>>>>> do
>>>>>>> not
>>>>>>> know if this driver problem interferes with my inability to install
>>>>>>> IE7.
>>>>>>>
>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>> OK...
>>>>>>>>
>>>>>>>> harlemnocturn wrote:
>>>>>>>>> I no longer have the "Administrators only" problem. As result of
>>>>>>>>> a
>>>>>>>>> telephone call to my ISP, Comcast, I had to download Adobe Flash
>>>>>>>>> Player.
>>>>>>>>> Doing so corrected that and other problems. My main concern now
>>>>>>>>> is
>>>>>>>>> reinstalling IE7. Now, I just enabled Automatic Update. Next, I
>>>>>>>>> will
>>>>>>>>> reboot.
>>>>>> <paste>
>>>>>>> I must correct my answer to your Question 7. After I transmitted my
>>>>>>> answer
>>>>>>> to you, I lost my Internet connection. I then closed out of my
>>>>>>> Windows.
>>>>>>> Then I brought up Disk Cleanup. While that was going I had the
>>>>>>> first
>>>>>>> "blue
>>>>>>> screen" since the Recovery process last Wednesday. Here is the
>>>>>>> information
>>>>>>> in the error report:
>>>>>>> COCUME~1LOUISP~1LOCALS~1TempWER462c.dir00Mini092009-01.dmp
>>>>>>> COCUME~1LOUISP~1LOCALS~1TempWER462c.dir00sysdata.xml.
>>>>>>> Before
>>>>>>> shutting off the computer, I wrote down the codes. Usually, I do
>>>>>>> not
>>>>>>> send
>>>>>>> such reports to Microsoft about such problems, but this time I will
>>>>>>> make
>>>>>>> an
>>>>>>> exception. Here is the error signature: BCCode : 7a BCP1 :
>>>>>>> E1DBD660
>>>>>>> BCP2 : C000009A BCP3 : BF988569
>>>>>>> BCP4 : 0880D860 OSVer : 5_1_2600 SP : 3_0 Product :
>>>>>>> 256_1
>>>>>>> </paste>
>>>>>>>>>
>>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>> So your answer to my #1 would be No. (If you're running IE6,
>>>>>>>>>> which
>>>>>>>>>> you
>>>>>>>>>> are, IE won't be listed at all in Add/Remove Programs.)
>>>>>>>>>>
>>>>>>>>>> Now, back to your original, real problem (i.e., when you go to
>>>>>>>>>> Windows
>>>>>>>>>> Update website, you get an "Administrators only" error
>>>>>>>>>> message/prompt
>>>>>>>>>> even
>>>>>>>>>> though you're either logged-on as the Administrator or with Admin
>>>>>>>>>> privileges).
>>>>>>>>>>
>>>>>>>>>> Is Automatic Updates enabled? If not, can you enable it, reboot,
>>>>>>>>>> and
>>>>>>>>>> find
>>>>>>>>>> that it's still enabled?
>>>>>>>>>>
>>>>>>>>>> You receive an "Administrators only" error message when you try
>>>>>>>>>> to
>>>>>>>>>> visit
>>>>>>>>>> the Windows Update Web site or the Microsoft Update Web site
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Tip: Start with Resolution Methods #1 and then #2; if no joy,
>>>>>>>>>> skip
>>>>>>>>>> to
>>>>>>>>>> Method #5; if still no joy, try Method #6.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> harlemnocturn wrote:
>>>>>>>>>>> To answer your questions:
>>>>>>>>>>>
>>>>>>>>>>> 2) On IE Help, About IE, the Version is
>>>>>>>>>>> 6.09.2900.5512.xpsp_xp3_gdr.090206-1234
>>>>>>>>>>>
>>>>>>>>>>> 3) I downloaded and ran the McAfee Removal Tool before I
>>>>>>>>>>> installed
>>>>>>>>>>> my
>>>>>>>>>>> Avira
>>>>>>>>>>> and Online Armor, though I can still run it again.
>>>>>>>>>>>
>>>>>>>>>>> 4) IE7 was the last update I tried to install, so SP3 was
>>>>>>>>>>> already
>>>>>>>>>>> installed.
>>>>>>>>>>>
>>>>>>>>>>> 5) Yes, Threat Fire, Avira and Online Armor were running in the
>>>>>>>>>>> background
>>>>>>>>>>> before I attempted to install SP3 and IE7
>>>>>>>>>>>
>>>>>>>>>>> 6) Your statement 6 is correct.
>>>>>>>>>>>
>>>>>>>>>>> 7) No, I am not getting "blue screen" since using Recovery Disk.
>>>>>>>>>>> Prior
>>>>>>>>>>> to
>>>>>>>>>>> the Recovery process, there was an occasion after I powered up
>>>>>>>>>>> following
>>>>>>>>>>> a
>>>>>>>>>>> "blue screen" where my computer went into CheckDisk.
>>>>>>>>>>>
>>>>>>>>>>> To answers your first question with a question, would IE be
>>>>>>>>>>> listed
>>>>>>>>>>> under
>>>>>>>>>>> I,
>>>>>>>>>>> or would it be under either Windows or Microsoft? IE is not
>>>>>>>>>>> listed
>>>>>>>>>>> anywhere
>>>>>>>>>>> under Add/Remove Programs
>>>>>>>>>>>
>>>>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>>>> [I'm having a very difficult time keeping track of what you
>>>>>>>>>>>> did,
>>>>>>>>>>>> when,
>>>>>>>>>>>> and
>>>>>>>>>>>> how you did it so please bear with me.]
>>>>>>>>>>>>
>>>>>>>>>>>> Reference:
>>>>>>>>>>>>
>>>>>>>>>>>> (your previous thread about Windows Update from early August
>>>>>>>>>>>> 2009)
>>>>>>>>>>>>
>>>>>>>>>>>> I need you to answer all of the questions in my last post.
>>>>>>>>>>>> Please
>>>>>>>>>>>> answer
>>>>>>>>>>>> the following questions by number in your reply:
>>>>>>>>>>>>
>>>>>>>>>>>> 1. Is "Windows Internet Explorer 7" currently listed in
>>>>>>>>>>>> Add/Remove
>>>>>>>>>>>> Programs? [yes o]
>>>>>>>>>>>>
>>>>>>>>>>>> 2. When you click on IE Help | About, is IE6 is listed here
>>>>>>>>>>>> (e.g.,
>>>>>>>>>>>> v6.0.2900.9999) or is it IE7 (e.g., b7.0.5731.9999)?
>>>>>>>>>>>>
>>>>>>>>>>>> 3. When you used the Recovery Disk to reinstall Windows,
>>>>>>>>>>>> there's
>>>>>>>>>>>> a
>>>>>>>>>>>> very
>>>>>>>>>>>> good chance that the McAfee free-trial reinstalled, too (cf.
>>>>>>>>>>>> your
>>>>>>>>>>>> Aug-09
>>>>>>>>>>>> thread). Of course, it would be invalid. If such was, in fact,
>>>>>>>>>>>> the
>>>>>>>>>>>> case,
>>>>>>>>>>>> did you (a) uninstall the McAfee application and then ( run
>>>>>>>>>>>> the
>>>>>>>>>>>> McAfee
>>>>>>>>>>>> removal tool again © before you installed Avira and Online
>>>>>>>>>>>> Armor?
>>>>>>>>>>>>
>>>>>>>>>>>> 4. When you last attempted to install IE7 (i.e., since you'd
>>>>>>>>>>>> reinstalled
>>>>>>>>>>>> Windows), had SP3 been installed already?
>>>>>>>>>>>>
>>>>>>>>>>>> 5. Were Avira, Threatfire, and Online Armor running in the
>>>>>>>>>>>> background
>>>>>>>>>>>> when
>>>>>>>>>>>> (a) you installed SP3 and/or ( attempted to install IE7?
>>>>>>>>>>>>
>>>>>>>>>>>> 6. Please confirm the following statement: When you last
>>>>>>>>>>>> attempted
>>>>>>>>>>>> to
>>>>>>>>>>>> install IE7, encountered "an error message with a red X,"
>>>>>>>>>>>> rebooted
>>>>>>>>>>>> and
>>>>>>>>>>>> found that IE7 opened and then immediately closed, you did not
>>>>>>>>>>>> uninstall
>>>>>>>>>>>> IE7 via Add/Remove Programs but instead used System Restore to
>>>>>>>>>>>> "undo"
>>>>>>>>>>>> the
>>>>>>>>>>>> install of IE7. [yes o]
>>>>>>>>>>>>
>>>>>>>>>>>> 7. Last but not least, in your first post you mentioned getting
>>>>>>>>>>>> "blue
>>>>>>>>>>>> screens" before you used the Recovery Disk to reinstall
>>>>>>>>>>>> Windows.
>>>>>>>>>>>> Are
>>>>>>>>>>>> you
>>>>>>>>>>>> still getting these "blue screens"?
>>>>>>>>>>>> --
>>>>>>>>>>>> ~PA Bear
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> harlemnocturn wrote:
>>>>>>>>>>>>> Originally, the computer came with XP SP2, but with subsequent
>>>>>>>>>>>>> updates,
>>>>>>>>>>>>> it
>>>>>>>>>>>>> is now SP3. No, I did not use Add/Remove Programs to remove
>>>>>>>>>>>>> IE7.
>>>>>>>>>>>>> I
>>>>>>>>>>>>> never
>>>>>>>>>>>>> tried to install IE8. In fact, four months ago you assisted
>>>>>>>>>>>>> me
>>>>>>>>>>>>> in
>>>>>>>>>>>>> rolling
>>>>>>>>>>>>> back to IE7 from IE8, and I had your previous instructions out
>>>>>>>>>>>>> for
>>>>>>>>>>>>> me
>>>>>>>>>>>>> to <!--colorc--><!--/colorc--><!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->