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Please Help : Thanks In Advance !

Discussion in 'Malware Removal Help' started by scottyd2k9, Feb 11, 2012.

  1. scottyd2k9

    scottyd2k9 Registered Members

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    No i mean the folders with the shortcut arrows over them, there slightly faded

    Anyway thanks for all your help an your time !
     
  2. starbuck

    starbuck Rest In Peace Pete Administrator

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    It's not easy to see everything clearly in the pic, but they look like added shortcuts.
    Is there a corresponding folder without the arrows?
    Please explain what happens when you click on these.
     
  3. scottyd2k9

    scottyd2k9 Registered Members

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    Actually never mind, it's probably nothing, i just thought they might of been something since they went like that since i lost my files..

    Thanks Again !
     
  4. starbuck

    starbuck Rest In Peace Pete Administrator

    Joined:
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    Messages:
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    Windows 10
    CPU:
    AMD Athlon II x2 250 Processor 3.00GHz
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    Ok.
    We should remove the tools we've used and finish the cleaning up now.

    Step 1
    Restart MBAM.
    Click on the Quarantine tab
    If there are items in quarantine.....
    Make sure everything is selected and then click Delete All.
    Close MBAM.

    Step 2
    Please uninstall ComboFix by
    Clicking on Start ...then run ... and type in combofix /uninstall (don't forget there's is a gap between x and /) Then press Ok
    .

    This action will uninstall Combofix and also perform a few cleanup measures



    Step 3
    • Please double-click OTL.exe to run it.
    • You should see a CleanUp! button, press that button,

      [​IMG]
    • This will cleanup an assortment of tools used during malware removal, plus itself

    Note:
    MBAM will not be removed


    Step 4
    Now you should set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

    Click on Start... Control Panel... System and Maintenance... System
    Click on System Protection in the left-hand task list.
    Uncheck the checkboxes next to each hard drive listed under the Create restore points automatically on the selected disks: section.

    When you uncheck a disk you will be presented with a screen.
    You should click on the Turn System Protection Off button.
    Click Apply and then OK.

    Reboot your computer.

    Now:
    Click on Start... Control Panel... System and Maintenance... System
    Click on System Protection in the left-hand task list.
    Put a checkmark in the checkboxes next to each hard drive listed under the Create restore points automatically on the selected disks: section.
    Click Apply and then OK.

    Your System restore will now be active again... starting with a new restore point.

    To find out how you may have been infected....read this topic:
    How did i get infected?

    Not all of the following information will be applicable to you, but it's still best to read it all.

    Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
    • Use an AntiVirus Software
      Note*:
      Avira now includes the Ask.com Toolbar unless you choose not to install it. This means it is pre-checked by default and it is recommended that you uncheck that option during installation.

      Note**:
      Upon installation MS Security Essentials will check that your OS is a legal copy.

      Only install one AntiVirus program
    • Update your AntiVirus Software regularly
    • Use a 3rd party Firewall NOTE: If choosing Zone Alarm be aware that the free version also installs ZoneAlarm Spy Blocker. It is recommended however that you UNcheck this option.

      Only install one software Firewall

      Some 3rd party Firewalls will turn off the windows firewall when they are installed.
      It's always best to check that the Windows Firewall is turned off:

      How to turn off Windows Firewall:
      Start ... Control Panel ...click on 'Classic View'.
      now select Windows Firewall.
      When the Windows Firewall box opens, put a tick against .. Off (not recommended) and then click Ok
    • Scan regularly with a 'Stand Alone' Anti-Malware scanner:
      Installing another scanner that you can run once or twice a week is always beneficial.
      Something like:
      Malwarebytes Anti-Malware
      SUPERAntiSypware
      Remember to update these programs each time before running.
      You can install more than one of these if you only run them as stand alone programs.
    • Use an alternative browser:
      Some excellent alternatives to MS Internet Explorer are:

      Firefox
      For added security, add the NoScript extension to this browser:
      Allow active content to run only from sites you trust, and protect yourself against XSS and Clickjacking attacks
      also consider adding:
      WOT - Safe Browsing Tool

      Web of Trust warns you about risky sites that cheat customers, deliver malware or send spam. Millions of members of the WOT community rate sites based on their experience, giving you an extra layer of protection when browsing or searching the Web.
      Btw: you don't have to make a contribution.

      Opera

      They offer better security, more stability, and better speed.
    • Keep a backup of your registry
      Keeping a regular backup of your registry will help when something goes wrong.
      Use a program like:
      Erunt

      A full tutorial on how to set up and use Erunt can be found here:
      Erunt tutorial
    • Keep your system clean of temp files etc, using a 'Cleaner':

      Cleaners are programs that will help to clean out your:
      Windows temp files
      Current user temp files
      Cookies
      Temporary Internet flies
      Browser history
      Recycle bin
      Etc.......
      In other words.... all the rubbish that you accumalate over the course of your browsing and day to day usage of your pc.
      Programs like:
      TFC by OldTimer
      ATF Cleaner
    • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.

    • Update all your 'Security' programs regularly - Without regular updates you WILL NOT be protected when new malicious programs are released.
    Follow this list and your potential for being infected again will reduce dramatically.

    Glad I was able to help.

    Safe surfing. [​IMG]
     
    Last edited by a moderator: Feb 4, 2014

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