Not able to connect to Terminal Server - TS License not applicable

I have windows 2003 Server SP2 with Terminal Services installed.
Connected to windows 2008 Server domain controller ( PDC ), and there are
two other BDC.
Before couple of month we installed windows 2008 and moved DC 5 roles from
windows 2000 Server domain controller to new 2008 Server
Before couple of days, we experienced a problem that two users are not able
to connect to the server using Remote desktop.
One of them experience an error :
Windows can’t connect to the domain, either because the domain controller is
down or otherwise unavailable, or because your computer account was not
found. Please try again later. If this message continues to appear, contact
your system administrator for assistance
One user, access is denied, couples of them are able to connect but not able
to able to access the map drive. ( if we used IP address, we are able to
connect to shared folders ).
Others connected without any problem.

After hours of investigation, I found something strange on Terminal service
Licensing, I found “NOT Applicable” ( Issued Column ) beside windows 2003
Server – Terminal Server Per User CAL Token.
I am not sure who to fix this issue, users are still complaining about above
issues.
BTW, the users are able to connect to other servers without any problem,
also I have Symantec End point installed on the server for a long time
Could someone help me with that.

 

Hi,

The reason you are getting 'Not Applicable' for Per User licensing is by
design.
So, I don't think so that the issue is on licensing front.

Can you please check the Events on the TS and license server?

Thanks
Silvia

"Kal" <Kal@discussions.microsoft.com> wrote in message
news:72120F0B-E8C2-4626-8792-BD5FB7E7910A@microsoft.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
> I have windows 2003 Server SP2 with Terminal Services installed.
> Connected to windows 2008 Server domain controller ( PDC ), and there are
> two other BDC.
> Before couple of month we installed windows 2008 and moved DC 5 roles from
> windows 2000 Server domain controller to new 2008 Server
> Before couple of days, we experienced a problem that two users are not
> able
> to connect to the server using Remote desktop.
> One of them experience an error :
> Windows can’t connect to the domain, either because the domain controller
> is
> down or otherwise unavailable, or because your computer account was not
> found. Please try again later. If this message continues to appear,
> contact
> your system administrator for assistance
> One user, access is denied, couples of them are able to connect but not
> able
> to able to access the map drive. ( if we used IP address, we are able to
> connect to shared folders ).
> Others connected without any problem.
>
> After hours of investigation, I found something strange on Terminal
> service
> Licensing, I found “NOT Applicable” ( Issued Column ) beside windows 2003
> Server – Terminal Server Per User CAL Token.
> I am not sure who to fix this issue, users are still complaining about
> above
> issues.
> BTW, the users are able to connect to other servers without any problem,
> also I have Symantec End point installed on the server for a long time
> Could someone help me with that.
>
> <!--colorc--><!--/colorc-->