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New Google AI Services Bring Automation to Customer Service

Discussion in 'Microsoft News' started by Paul Thurrott's, Jul 20, 2016.

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    Jack Clark | Bloomberg
    Google is trying to use its artificial intelligence know-how to tempt businesses onto its cloud and away from dominant services run by Amazon.com Inc. and Microsoft Corp. The latest lure: Use Google computers to automatically handle irate customer calls.

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    Paul Thurrott's, Jul 20, 2016
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