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New Build Red Pixelated Freeze

Discussion in 'New Build and/or New Hardware' started by tyroine, Apr 11, 2012.

  1. tyroine

    tyroine

    Joined:
    Apr 11, 2012
    Messages:
    3
    Location:
    Home
    Operating System:
    Windows 8
    It screen locks with a pixelated red texture over the last image, that fully freezes with another mouse click. Only a picture can do it justice.




    It's a new build with all new parts running windows 7 64 bit. It's a little over a week old and this is only the third time it's happened(now fourth), i think all 3 times not in a game but during a video but haven't logged too many game hours, maybe 10. and the computers been on about 100.


    Asus p8z68-v pro board
    intel 2550k i5
    16gb 1600 razor something
    120gb mushkin ssd
    560 gtx evga geforce
    750w ocz with good ratings
    coolermaster h212
    Fully upgraded bios, 3000 something, most recent nvidia drivers and all drivers working except for a 3.0 usb enhanced. i have also run nemerous temp records and the cpu rarely passes 30c. was gonna oc but not in this condition.

    wondering if it's obvious what's wrong before i start sytematically trying some other parts i have, problem is it only happens every 2-3 days and never during the few hours of stress tests i put it through. i figure start with a ram check overnight, followed by trying my old gpu to test the mobo/chip/gpu, needs a gpu because of the 2550k. no other power supply to try, and i guess i could boot it off my old hard drive to test the ssd, wasn't sure how realiably they support the os without a hdd even with current drivers, intel ones. so any tips or ideas would be appreciated in case i should send something back, got some of these parts a couple weeks ago and am a little worried about rma, though i believe all but 1 part to be in working order. thanks for your time.


    edit: I should add i also already disconnected and reconnected all the connectors on the entire board and power supply making sure they were in well and correct after the first occurrence.


    __________________
    EDIT. DSTM. Removed live link to another tech help site.
     
  2. DSTM (Dougie)

    DSTM (Dougie) Registered Members

    Joined:
    May 3, 2009
    Messages:
    8,270
    Location:
    SYDNEY AUSTRALIA
    Operating System:
    Windows 7
    Hi tyroine. Welcome to Computer Help Forums.
    Please upload Image directly from your Hard Drive to CHF.
    A Techy should be along shortly to give you advice on the above issue.
     
  3. tyroine

    tyroine

    Joined:
    Apr 11, 2012
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    Location:
    Home
    Operating System:
    Windows 8
    Picture 4.jpg

    sorry about that other link, thanks for the reply.
     
  4. BeeCeeBee

    BeeCeeBee ADMINISTRATOR IN MEMORY

    Joined:
    Apr 20, 2009
    Messages:
    7,201
    Location:
    New Jersey "Stronger than the Storm"
    Operating System:
    Windows 7
    OK I m not a hardware expert and someone else is sure to look at this but from the picture alone it looks as if it may be the monitor itself. Have you tried duplicating the result with a different monitor before trying to isolate issues with the graphics card or drivers. I would suggest trying a different monitor and different cable. If you do not run into problems then the issue is partially solved. All that is left is to isolate the problem between a faulty cable and a faulty monitor.

    Otherwise it seems to point to a faulty graphics card. You mentioned the CPU temperature but have you also been checking the graphics temp as well?
     
  5. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

    Joined:
    Jun 11, 2009
    Messages:
    10,620
    Location:
    Pennsylvania
    Operating System:
    Windows 10
    Computer Brand or Motherboard:
    ASUS M4A77TD AM3 AMD 770 ATX AMD
    CPU:
    AMD Phenom II X6 1090T-Thuban 3.2GHz
    Memory:
    Crucial-DDR3 SDRAM 1333-8GB
    Hard Drive:
    WD Caviar Black SE HDD 640 GB - WD Caviar Black SE HDD 500 GB
    Graphics Card:
    Sapphire Radeon HD-7870 2GB
    Power Supply:
    CORSAIR CMPSU-750W
    I would, of course, first test your monitor but it honestly looks to me like GPU artifacts. They are usually heat related
    and can often be solved by reducing the GPU temperature. If your video card has a fan then its main job is to cool your
    GPU. You should check to make sure that it's spinning. You can also try running the computer with the case open and aiming
    a desk fan at the video card. As BeeCeeBee suggested, you need to check the temps on the GPU while running a full load.
     
  6. tyroine

    tyroine

    Joined:
    Apr 11, 2012
    Messages:
    3
    Location:
    Home
    Operating System:
    Windows 8
    much appreciated for the tips. I tested the monitor and cable and know they are not at fault. It definitely felt like the gpu to me, not sure why i haven't been recording those temps, dumb on my part cause you guys are probably right. The actual case has great airflow so i'm guessing at this point, until i can prove it, that the gpu has some type of cooling malfunction(fan still does spin though). I'll post back in a couple of days with what i did. rebates due in like 2 days.......and i have to work this weekend and my moms visiting, ahhh!
     
  7. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

    Joined:
    Jun 11, 2009
    Messages:
    10,620
    Location:
    Pennsylvania
    Operating System:
    Windows 10
    Computer Brand or Motherboard:
    ASUS M4A77TD AM3 AMD 770 ATX AMD
    CPU:
    AMD Phenom II X6 1090T-Thuban 3.2GHz
    Memory:
    Crucial-DDR3 SDRAM 1333-8GB
    Hard Drive:
    WD Caviar Black SE HDD 640 GB - WD Caviar Black SE HDD 500 GB
    Graphics Card:
    Sapphire Radeon HD-7870 2GB
    Power Supply:
    CORSAIR CMPSU-750W
    Upon further research with Evga I found that you may need to apply the Evga firmware update and fan speed unlocker.
    The unlocker allows you to adjust you card fan speed from 30 - 100% for greater flexibility in fan control.

    http://www.evga.com/....aspx?m=1034790 Scroll down the page past installation and select your video card.

    Download the correct zip file for your graphics card and extract the files to a location on the disk.
    Close all programs and double click the update.exe file. Press "Y" to begin the update. Do not power
    off your computer until update is complete. Be sure to restart your computer when finished.
     

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