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Microsoft investigating significant Surface Pro 3 battery issues

Discussion in 'Microsoft News' started by Tom Warren, Jul 26, 2016.

  1. Tom Warren

    Tom Warren Guest

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    Microsoft is investigating widespread reports of battery issues with its line of Surface Pro 3 devices. Reports of Surface Pro 3 battery drain originated back in May, and some users are now reporting that their devices only last up to an hour after a full charge. It's not clear exactly what's causing the issues, but most Surface Pro 3 users who are experiencing the problems have SIMPLO batteries installed in their devices. Microsoft used SIMPLO and LG to manufacture batteries for the Surface Pro 3, and it appears that the SIMPLO ones are affected by capacity issues.

    "We are aware of some customers reporting a scenario with their Surface Pro 3 batteries in which the system is reporting lower battery capacity than expected," says a...

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