[Solved] Malware check plz

oh ic...well I did reinstall it anyhow. was wondering what could be wrong since I paid for the program.
thanks anyhow

 

Hi, sorry for the delay...I thought I had an alert set up but didn't. Every day when I looked manually, I never saw your name listed on the response when I scanned due to other's replies.

That error image you posted is for a Sony program that came with your computer. No need to worry about it if you are planning on restoring to factory settings...is that still your plan?

Sometimes it can get corrupted, but that's not the root cause here for anything...lots of different scans coming up clean. Updating SAS is a moot point if you were still going to restore to factory settings. Let me know how you want to proceed!

-etavares

 

yes my plans are still to put back to factory settings. I can't do it at this time due to my back. I have a long way to go yet before I can sit at the desk to be able to do it. its only been 2 wks since the surgery and get very sore sitting over 10 minutes. so as soon as I am ready I will come back to this topic and let you know.
until then I would like to thank you once again for you help. talk to you soon as all is well at this end.
have a wonderful weekend

 

Hi, I hope you heal pretty quick from surgery; that does not sound fun, but hopefully you'll end up at a better end state. Just keep me posted if you have any questions. We can disable that error if you'd like in the interim so it's less annoying. That program doesn't need to start up.

To do that, save the attached fixlist.txt to the same folder you have FRST saved to. Then, launch FRST, click Fix just once and it will remove that task.

If you do that, please do post the fixlog.txt that will appear.

-etavares

 

hi I am back to ask a question. in the scans that we ran...did you find the ask toobar? I was just online with Avast Virus Protector and he did a search in my machine and said that its its in my computer. he also told me that if he was to fix it up for me it was going to cost me $175.00. forget that I am not paying that kind of money. I asked him why doesn't my virus protector pick it up and send it to the vault and he didn't know what to say.
is there any scan we can run to see if the toolbar is in my comp?
all the programs that you had me install I deleted so we would have to start from the beginning again. sorry about this. I just read your message above.
tyvm

 

Hi,

Those scans (and several of the scans we ran) would have shown the Ask toolbar, but it was not present. It's considered a potentially unwanted program since it often installs itself without asking. It wouldn't have caused the issues earlier however. It's quite possible it was installed since we last ran scans. Did you restore to factory settings at some point before this? Or update any software? Are you stil having the same issues as before?

If you'd like, please answer those questions and follow these instructions and we can see if anything has changed.
http://computerhelpforums.net/threa...-help-winxp-vista-win7-win8-and-win8-1.41927/

-etavares

 

just installed and ran malware bytes and found nothing. I am still getting the pop up pages now and then. I have noticed that my paint shop pro freezes up on me and doesn't co-operate at times. I am attaching a screen shot of one of the pages that avast rep had brought up while he was in my pc and you will see just below the scale or whatever it is that the WD Drive Service and Paint Shop Pro are not responding.
I have not even thought of starting to set back to factory settings yet. so much to back up with my psp and that is alot of work to set it all back up with all the plug ins etc.
ty

 

OK, helpful. Please follow the prep guide and we'll take another look. There's obviously something wrong that's well hidden.

-etavares

 

I ran a scan with ad




Then when I got up this morning I got this message on my desktop screen. I didn't fix anything I just took the screen shots to show you.

http://i1280.photobucket.com/albums/a490/lmp1956/adwcleaner/Image3.jpg

 

Hi,

adwCleaner found a bad add-on for Chrome. Since your popups were in more than just Chrome, that's not the root cause, but it's good it was found and removed.

Based on your previous posting, those exceptions are unfortunately common.

Please do follow the prep guide, we can take another look. The system is clearly unstable.

-etavares

 

here is the Malwarebytes scan results
now on to the next

 

the FRST results are attached
now I will run the AdwCleaner

 

results from the AdwCleaner


# AdwCleaner v4.203 - Logfile created 07/05/2015 at 20:12:14
# Updated 30/04/2015 by Xplode
# Database : 2015-05-05.1 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Lila - LILA-VAIO
# Running from : C:\Users\Lila\Desktop\adwcleaner_4.203.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Data Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings [ProxyOverride] - *.local

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17728


-\\ Mozilla Firefox v37.0.1 (x86 en-US)


-\\ Google Chrome v42.0.2311.135


*************************

AdwCleaner[R0].txt - [1038 bytes] - [07/05/2015 19:13:39]
AdwCleaner[R1].txt - [824 bytes] - [07/05/2015 20:12:14]
AdwCleaner[S0].txt - [1100 bytes] - [07/05/2015 19:15:28]

########## EOF - C:\AdwCleaner\AdwCleaner[R1].txt - [941 bytes] ##########

 

Nothing in the log looks like malware, at least one that would explain those issues (popups in multiple browsers, system instability). So, there are two things we will do. First, we'll rule out viruses/malware with a second opinion from an antivirus (Malwarebytes' and adwCleaner are antimalware, slight difference).

• Click here to download Emsisoft Emergency Kit. The download will automatically start after a moment.
• Save EmsisoftEmergencyKit.exe to your Desktop.
• Double click on EmsisoftEmergencyKit.exe (Windows Vista/7/8 users: Accept UAC warning if it is enabled). A screen like this will appear:
  
• Leave everything as it is, then click Extract. This will unpack Emsisoft Emergency Kit to the EEK folder located in the root drive (usually C:\).
• Once the extraction is done, an icon will appear on your Desktop. Double click it to start Emsisoft Emergency Kit.
• Wait for Emsisoft Emergency Kit to finish loading signatures. A screen like this should appear:
  
• Choose Yes, then wait for EEK to finish updating.
• Choose Smart Scan under the Scan button. When EEK asks to activate PUP detection, choose Yes.
• Wait for the scan to finish.
  
• If EEK detects something, all detected items will be displayed. Place a checkmark before everything, then choose Quarantine Selected.
• If Emsisoft Emergency Kit asks to reboot, please do so immediately.
• The scan log is located in Logs -> Scan Logs. Click on the entry of the latest scan, choose Export and save the report on your Desktop.
  
• Please Copy and Paste the contents of the scan log in your next reply.

Next, we'll run one other one after this that is a bit different. If both are clean, there are signs the hard drive is corrupted and it could be hardware. We'll dig into that later.

-etavares

 

here is what came up with the scan. what it found I quarantined, but they are not showing on the scan report

Emsisoft Emergency Kit - Version 9.0
Scan log

Date Scan Method Objects Scanned Objects Detected Duration Type
05/11/2015 6:00:20 AM Smart 202631 4 0:46:41 Manual scan

 

OK, one more scan, then let me know how it is running, please.

Download RogueKiller and save it to your desktop.

• Close all running processes (security programs etc )
• Double click RogueKiller icon to run the program
  Vista/Win7/Win8 users should right click the icon and select Run as Administrator.
• Wait for the Prescan to finish.
• Now click the Scan button.
• Please copy and paste the report in your next reply.

-etavares

 

just a couple of questions here first. can I delete Emsisoft and the log files?

now about this RogueKiller...which one do I download? there are two in there. I had downloaded the 54 bit and it ran for a couple of minutes and seems to me it froze up at 40% cause it stayed at 40% for well over an hour. I did as you said to save to desktop and run as admin. so does this scan take forever? lol
I will wait to hear from you before I begin to scan again...tyvm

 

Yes, you can delete EmiSoft and the los. As for RogueKiller, the 64 bit is the version you need. Did you disable all your antivirus/antimalware programs? They can block it.

-etavares

 

yes I did disable my virus protector and superantispyware. will give it a go again. I will just let it run. I am too sore to sit at the pc and do anything else anyway LOL
will get back to you as soon as its done...tyvm