KB973869

I have Xp x64 and KB973869 will not install. I tried safemod and tried to
manually install the update. The updates exits with out error or stating it
is completed. Windows updates keep offering the update even after it says it
has installed it. I tried system restore but the system will not restore
before the last patch tuesday.

Any suggestions.

 

"Howard" <Howard@discussions.microsoft.com> schrieb:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> I have Xp x64 and KB973869 will not install.<!--colorc--><!--/colorc-->

This seems to be a widespreaded issue running x64 versions, at least
for Windows XP Professional 64bit and Windows Server 2003 64bit systems.
*Please* get in contact with Microsoft Security Support (the call etc.
should be free of charge) and open a case with them. Thanks!

While opening the support case, you may have a look into the "KB973869.log"
file residing in the "Windows" folder for any errors and check the file
version of the "dhtlmed.ocx" (and/or "wdhtlmed.ocx") on your system.

Bye,
Freudi

 

See the "How to obtain help" section of


=====================

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:


1. See the "Need more help? Tell us what problem you are having" section of


2. You cannot install some updates or programs


3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.

How to read the WindowsUpdate.log file


3b. Compare errors to those listed here:

and/or go to > click on Help and Support
link in left pane > Solve problems on your own.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Howard wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> I have Xp x64 and KB973869 will not install. I tried safemod and tried to
> manually install the update. The updates exits with out error or stating
> it
> is completed. Windows updates keep offering the update even after it says
> it has installed it. I tried system restore but the system will not
> restore
> before the last patch tuesday.
>
> Any suggestions. <!--colorc--><!--/colorc-->

 

I run the Windows Update / review History and it tells me it has been
sucessfully installed 7 times! But it still keeps asking me to update.

Regards,
David

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:uwVJ5H%23GKHA.4376@TK2MSFTNGP03.phx.gbl...<!--coloro:blue--><span style="color:blue <!--/coloro-->
> See the "How to obtain help" section of
>
>
> =====================
>
> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
> Update Services installation issues:
>
>
> 1. See the "Need more help? Tell us what problem you are having" section
> of
>
> 2. You cannot install some updates or programs
>
>
> 3a. Check your WindowsUpdate.log (%windir%WindowsUpdate.log) for errors
> associated with the download/install.
>
> How to read the WindowsUpdate.log file
>
>
> 3b. Compare errors to those listed here:
>
> and/or go to > click on Help and
> Support link in left pane > Solve problems on your own.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> Howard wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
>> I have Xp x64 and KB973869 will not install. I tried safemod and tried
>> to
>> manually install the update. The updates exits with out error or stating
>> it
>> is completed. Windows updates keep offering the update even after it
>> says
>> it has installed it. I tried system restore but the system will not
>> restore
>> before the last patch tuesday.
>>
>> Any suggestions.<!--colorc--><!--/colorc-->
> <!--colorc--><!--/colorc-->

 

"Squeezy99" <david.cunningham@free.fr> wrote in message news:u4jqYtBHKHA.1488@TK2MSFTNGP03.phx.gbl...<!--coloro:blue--><span style="color:blue <!--/coloro-->
>I run the Windows Update / review History and it tells me it has been sucessfully installed 7 times! But it still keeps asking me
>to update.<!--colorc--><!--/colorc-->


Please do *all* of what Freudi asked.


---

<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
> Regards,
> David
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message news:uwVJ5H%23GKHA.4376@TK2MSFTNGP03.phx.gbl...<!--coloro:green--><span style="color:green <!--/coloro-->
>> See the "How to obtain help" section of
>>
>> =====================
>>
>> How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues:
>>
>>
>> 1. See the "Need more help? Tell us what problem you are having" section of
>>
>> 2. You cannot install some updates or programs
>>
>>
>> 3a. Check your WindowsUpdate.log (%windir%WindowsUpdate.log) for errors associated with the download/install.
>>
>> How to read the WindowsUpdate.log file
>>
>>
>> 3b. Compare errors to those listed here: and/or go to
>> > click on Help and Support link in left pane > Solve problems on your own.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> Howard wrote:<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>>> I have Xp x64 and KB973869 will not install. I tried safemod and tried to
>>> manually install the update. The updates exits with out error or stating it
>>> is completed. Windows updates keep offering the update even after it says
>>> it has installed it. I tried system restore but the system will not restore
>>> before the last patch tuesday.
>>>
>>> Any suggestions.<!--colorc--><!--/colorc-->
>><!--colorc--><!--/colorc-->
>
> <!--colorc--><!--/colorc-->

 

"Squeezy99" <david.cunningham@free.fr> wrote in message news:u4jqYtBHKHA.1488@TK2MSFTNGP03.phx.gbl...<!--coloro:blue--><span style="color:blue <!--/coloro-->
>I run the Windows Update / review History and it tells me
> it has been sucessfully installed 7 times! But it still keeps asking me
>to update.<!--colorc--><!--/colorc-->


Please do *all* that both Freudi and Robear asked.


---

<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
> Regards,
> David
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message news:uwVJ5H%23GKHA.4376@TK2MSFTNGP03.phx.gbl...<!--coloro:green--><span style="color:green <!--/coloro-->
>> See the "How to obtain help" section of
>>
>> =====================
>>
>> How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues:
>>
>>
>> 1. See the "Need more help? Tell us what problem you are having" section of
>>
>> 2. You cannot install some updates or programs
>>
>>
>> 3a. Check your WindowsUpdate.log (%windir%WindowsUpdate.log) for errors associated with the download/install.
>>
>> How to read the WindowsUpdate.log file
>>
>>
>> 3b. Compare errors to those listed here: and/or go to
>> > click on Help and Support link in left pane > Solve problems on your own.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> Howard wrote:<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>>> I have Xp x64 and KB973869 will not install. I tried safemod and tried to
>>> manually install the update. The updates exits with out error or stating it
>>> is completed. Windows updates keep offering the update even after it says
>>> it has installed it. I tried system restore but the system will not restore
>>> before the last patch tuesday.
>>>
>>> Any suggestions.<!--colorc--><!--/colorc-->
>><!--colorc--><!--/colorc-->
>
><!--colorc--><!--/colorc-->

 

To avoid confusion, please begin a new thread about your specific problems.
State your IE version and full Windows version (e.g., WinXP SP3; Vista SP2)
in your first post.

Squeezy99 wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> I run the Windows Update / review History and it tells me it has been
> sucessfully installed 7 times! But it still keeps asking me to update.<!--colorc--><!--/colorc-->
<snip hijacked conversation>

 

"Howard" <Howard@discussions.microsoft.com> schrieb:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> I have Xp x64 and KB973869 will not install. I tried safemod and tried to
> manually install the update. The updates exits with out error or stating it
> is completed. Windows updates keep offering the update even after it says it
> has installed it. <!--colorc--><!--/colorc-->

That's considered to be fixed now. According to
it has been an error in
the WU/AU/WSUS detection logic causing the reoffering.

Could you confirm it's fixed?

Bye,
Freudi

 

"Squeezy99" <david.cunningham@free.fr> schrieb:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> I run the Windows Update / review History and it tells me it has been
> sucessfully installed 7 times! But it still keeps asking me to update.<!--colorc--><!--/colorc-->

Is that still the case? It should have been fixed in the meantime
(WU/AU/WSUS detection logic error).

Bye,
Freudi

 

Ottmar Freudenberger wrote:<!--coloro:blue--><span style="color:blue <!--/coloro--><!--coloro:green--><span style="color:green <!--/coloro-->
>> I have Xp x64 and KB973869 will not install. I tried safemod and tried
>> to
>> manually install the update. The updates exits with out error or stating
>> it is completed. Windows updates keep offering the update even after it
>> says it has installed it.<!--colorc--><!--/colorc-->
>
> That's considered to be fixed now. According to
> it has been an error in
> the WU/AU/WSUS detection logic causing the reoffering.
>
> Could you confirm it's fixed?<!--colorc--><!--/colorc-->

[Expect a "detection logic" fix sometime on Mon., 17 Aug-09]

 

[Crosspost to Win64bit General]

Follow-up:

Re-offer reports confirmed for KB973869
<QP>
We have investigated reports that the KB973869 (MS09-037) update is
re-offered through Automatic Updates and Windows Update on some x64 systems,
after it has already been installed. We have identified some limited
scenarios where this is occurring with Windows Server 2003 x64, Windows XP
x64, and Windows Server 2003 for Itanium-based systems. No systems are
left unsecure due to this behavior. A revision to the update detection
logic will be published shortly to prevent this update from being re-offered
after it has been installed, and to ensure clients accurately describe the
updates' installed status. If you have installed this update, you do not
need to re-install the revision.

We apologize for this inconvenience,

The MU Team
</QP>
Source:

--
~PA Bear



On 12 Aug-09, Howard wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> I have Xp x64 and KB973869 will not install. I tried safemod and tried to
> manually install the update. The updates exits with out error or stating
> it
> is completed. Windows updates keep offering the update even after it says
> it has installed it. I tried system restore but the system will not
> restore
> before the last patch tuesday. <!--colorc--><!--/colorc-->

 

No, it's not fixed for us until today (WSUS 3.0 SP2, reoffer to Win 2003
Standard SP2 x64).


--
artemiosv
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