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I Have An Icon In My Task Bar That Does Not Work, And I Don't Know What Program It Is Associated Wit

Discussion in 'Malware Removal Help' started by johnthomasc3, Aug 23, 2010.

  1. starbuck

    starbuck Rest In Peace Pete Administrator

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    Hi John,

    i see that you ran Combofix today...
    can you let me have the combofix.txt that will have been saved here:
    C:\ComboFix.txt
     
  2. johnthomasc3

    johnthomasc3 Registered Members

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    Here you go
     

    Attached Files:

  3. johnthomasc3

    johnthomasc3 Registered Members

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    Starbuck .....I just noticed that the mysterious icon has disappeared completely. I am not sure if Combo Fix killed it or what happened, but it does not show up in the current icons list as it used to. Now if I can get System Restore back and clean up some of these missing files.
     
  4. starbuck

    starbuck Rest In Peace Pete Administrator

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    Hi John,

    I've moved your thread to the malware removal forum.

    looks like CF did a nice job:

    Let's see what else there maybe:

    Step 1
    Double click on OTL.exe to run it.
    Copy the lines in bold below. (make sure that :Otl is on the first line )

    :Otl
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - No CLSID value found.
    O2 - BHO: (Google Toolbar Notifier BHO) - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - Reg Error: Value error. File not found
    O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - No CLSID value found.
    [2010/08/10 22:03:45 | 000,042,496 | ---- | M] () -- C:\Documents and Settings\User\Local Settings\Application Data\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
    @Alternate Data Stream - 109 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:4B7BEAFF

    :commands
    [emptytemp]
    [purity]
    [RESETHOSTS]
    [EMPTYFLASH]


    • Return to OTL,
    • right click in the Custom Scans/Fixes window (under the blue bar) and choose Paste.

      .
    • Click the red Run Fix button.

      [​IMG]
    • OTL will reboot your system once the fix has completed.
    • After the reboot, you may need to double click OTL to launch the program and retrieve the log.

    Copy and paste the contents of the OTL log that comes up after the fix in your next reply.

    if you lose the report, there will be a copy here:
    C:\_OTL\MovedFiles

    Step 2
    I'd like you to do an ESET OnlineScan

    You may find it beneficial to close your resident AV program before running the scan.
    • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
      ESET OnlineScan
    • Click the [​IMG] button.
    • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
      • Click on [​IMG] to download the ESET Smart Installer.
        Save it to your desktop.
      • Double click on the [​IMG] icon on your desktop.
    • Check [​IMG]
    • Click the [​IMG] button.
    • Accept any security warnings from your browser.
    • Check [​IMG]
    • Click the Start button.
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, push [​IMG]
    • Click [​IMG], and save the file to your desktop using a unique name, such as ESETScan.
      Include the contents of this report in your next reply.
    • Click the Back button.
    • Click Finish
    A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

    Step 3
    Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. A malicious site could render Java content under older, vulnerable versions of Sun's software if the user has not removed them. Please follow these steps to remove older version Java components and update:
    • Download the latest version of Java Runtime Environment (JRE) 6 Update 21 and save it to your desktop.
    • Scroll down to where it says "JDK 6 Update 21 (JDK or JRE).
    • Click the "Download JRE" button to the right.
    • select 'Windows' from the Platform down arrow.
    • Read the License Agreement and then check the box that says: "Accept License Agreement".
    • Click Continue.
    • The page will refresh.
    • Click on the link to download Windows Offline Installation and save the file to your desktop.
    • Close any programs you may have running - especially your web browser.
    • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
    • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.

      in your case:
      J2SE Runtime Environment 5.0 Update 11
      Java™ SE Runtime Environment 6 Update 1
      Java™ 6 Update 2

    • Click the Remove or Change/Remove button.
    • Repeat as many times as necessary to remove each Java versions.
    • Reboot your computer once all Java components are removed.
    • Then from your desktop double-click on jre-6u21-windows-i586-p.exe to install the newest version.

    In your next reply, please submit:
    Otl fix report
    Eset scan report


    Thanks.
     
    Last edited by a moderator: Feb 3, 2014
  5. johnthomasc3

    johnthomasc3 Registered Members

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    I spoke too soon. When I rebooted.............It's.........BACK....anyway...I will start on the new stuff.
     
    Last edited by a moderator: Feb 3, 2014
  6. johnthomasc3

    johnthomasc3 Registered Members

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    Starbuck. I found the program that made the icon. It is called Deep Freeze. I believe it was a program that Best Buy had on this computer and never took it off correctly. I am going thru the registry now and deleting all the keys that go with this program. Well that definitely got rid of the icon for Deep Freeze.
     
  7. johnthomasc3

    johnthomasc3 Registered Members

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    Ok...here are the reports you asked for.

    OTL fix report and the Eset Scan. Do any of these things have anything to to do with the fact I have lost my System Restore?
     

    Attached Files:

  8. BeeCeeBee

    BeeCeeBee ADMINISTRATOR IN MEMORY

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    Nice Catch JohnThomas!! I had a look at it and it looks like something that should Never be put on a home computer unless you are trying to make sure that you are the only one that can fix anything. (Which may be the only reason anyone would go back to the Geek Squad.

    Sorry guys, back to the malware issues.
     
  9. johnthomasc3

    johnthomasc3 Registered Members

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    Thanks, I am now repairing Windows......when I rebooted. The computer would go to the main desktop screen but the mouse was frozen in the center. It would not work in Safe mode either. Hopefully the XP repair will solve this problem, and hopefully system restore will work again as well.
     
  10. kojak

    kojak Inactive

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    Your concern with spelling has been addressed. :)
     
  11. johnthomasc3

    johnthomasc3 Registered Members

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    Thank you Kojak. Well I have learned alot today. When I repaired XP, I forgot that it took me back to SP1. Microsoft no longer supports Automatic Updates on systems lower than SP3! I have had to load SP2 and SP3 on Flash drives because SP1 was unstable and crashing. I am guessing because most of my programs were working with SP3. In any event, SP3 is loading now and hopefully I will get the computer back and running. The good news is that I no longer have the Icon in the task bar, and I no longer am missing System Restore. I cannot thank you all for your help and I guess my issue is resolved. When I have problems again, I will return.
     
  12. kojak

    kojak Inactive

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    You're welcome. We'll leave the light on... ;)
     
  13. starbuck

    starbuck Rest In Peace Pete Administrator

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    Hi John,

    Ok, thanks for letting us know.
    If you have any problems in the future.... you know where we are.

    Safe surfing. [​IMG]
     

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