[Solved] Help getting vista back to good

Doug. I need to run and I'll be back before 6, Try to update windows and go to Microsoft site for this. If it can't update..... Please post the message as to why not. also an update on your system. To save time as I'll be away... can you do the following


there are signs of errors with your hard drive, so we need to check this out:
.
Check Disk

• Press the + R on your keyboard at the same time. Type cmd and click OK.
• Copy/Enter the command below and press Enter:
• Code:

  chkdsk C: /r

• You should get a message to schedule Check Disk at next system restart. Please type Y and press Enter.
• All you should do now is to restart your PC and let the Check Disk process finish uninterrupted.

Check Disk report:

• Press the + R on your keyboard at the same time. Type eventvwr and click OK.
• In the left panel, expand Windows Logs and then click on Application.
• Now, on the right side, click on Filter Current Log.
• Under Event Sources, check only Wininit and click OK.
• Now you'll be presented with one or multiple Wininit logs.
• Click on an entry corresponding to the date and time of the disk check.
• On the top main menu, click Action > Copy > Copy Details as Text.
• Paste the contents into your next reply and also an update on your system.

 

I did the update and shutdown. i restarted it and back to black screen with the pointer. i did try +R but nothing happened. take your time and do what you got to do.

 

Malware (before you did a system restore) can change critical system files and break Windows services and replace drivers with the same name. Black Screen of Death came back afterwards. If this was malware related. lets get a bigger hammer and see..nothing is hiding

Download and Run RKill

• Please download RKill by Grinler from one of the 4 links below and save it to your desktop.
  
  
  Link 1
  Link 2
  Link 3
• Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
• Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
• A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
• If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.

Next


Do not run ComboFix on your own!

Referring to this instruction, please download ComboFix by sUBs and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on icon and select Run as Administrator to start the tool.
• Accept the disclaimer and agree if prompted to install Recovery Console.
• Do not take any actions while ComboFix goes through your System - it may cause it to stall!
• This scan may take some time!
• When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).

Include that log in your next reply.

If you'll encounter any issues with internet connection after running ComboFix, please visit this link.
If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.

In your post, please supply:
ComboFix.txt

 

Ok before i do this i just want to say that i need to do a system restore to it because its not working just black screen and pointer. is it ok for me to do that first?

 

No. This changes things, just run Combofix in Safe Mode with Networking

1. Immediately after the computer is powered on or restarted (usually after you hear your computer beep), tap the F8 key in 1 second intervals.
   
2. After your computer displays hardware information and runs a memory test, the Advanced Boot Options menu will appear.
   
3. Use the arrow keys to select Safe Mode with Networking and press ENTER.

Then following my instructions with Combofix

 

I added an image to my previous post.

 

report from combofix.

 

Your problem is not malware related. It is recommended to do a reformat and reinstall of your operating system. I don't like to recommend normally, Black screen issues are extremely tough to repair and any fix is usually on a hit or miss basis.Often using a restore point nor startup repair will have any effect. Or will be a temporary fix. One of the things you can do is to follow the steps at the site below.

https://blogs.technet.microsoft.com...to-a-black-screen-with-only-the-mouse-cursor/

 

Thank you for all your help. i'll look around for some spare storage so i can keep the things i need that's on there. the link isn't working but i'll google around and see what i can find. thank you again for your help.
i hope the OEM reinstall disk i have works.

 

I hope so too as it's the best thing to do...If you have any questions please let me know Doug. If you decide do repair your computer. Please do the following

Clean up of Malware Removal Tools
Now that we are through using these tools, let's clean them off your system so that should you ever need to have malware removed again (we hope not) fresh, updated copies will be downloaded.

• Download Delfix from here to your desktop and double click it to start the program
• Ensure Remove disinfection tools is ticked
  Also tick:
• Activate UAC
• Create registry backup
• Purge system restore
• Reset system settings
• 
• Click Run

You can delete any log files left on your desktop as these are no longer needed.

 

Great thanks Kenny94. i'm going through all my files and programs that i want to keep. i think i can save almost all but my raspberry stuff and my music. they are both over 15 gb but i can get most of the rpi stuff from the website and most of my music is from all the cd's i still have.
Thanks so much for all your help!

 

You're welcome! If this happens again, after you reinstall your operating system. Then it's a hardware issue like a video card or a hard drive issue, as with blue screens, there's information to find the cause, but black screens there is no information. Hopefully the cause is in the software itself. Speaking of software, here's a great site that will speed up things on installing software at
https://ninite.com/

"Ninite installs apps for you in the background. No clicking next. We say NO to toolbars or other junk"

 

WOW that's awesome i will check it out. i am having a problem with finding the wifi driver. i tried all the ones from dell but still can't get it working. know where one might be?

 

PCI Vendor is a good one, just enter the vendor id and device id at
http://pcidatabase.com/

another one is Magic Driver at
http://www.magicdriver.com/

and there's http://www.driverguide.com/