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[Solved] Error message popping up

Discussion in 'Windows 7' started by Just-Me, Sep 12, 2016.

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  1. Just-Me

    Just-Me Registered Members

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    I set my laptop back to factory settings and not long after I did that I got a virus from someplace and now I am getting the error message in the attached screen shot.
    Can you help me out with this plz? tyvm
     

    Attached Files:

    Just-Me, Sep 12, 2016
    #1
    Tony D likes this.
  3. DSTM (Dougie)

    DSTM (Dougie) Registered Members

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    Possible you have a corrupted Lexmark Printer Driver.
    Reinstall the correct Driver.

    LD.png
     
    DSTM (Dougie), Sep 12, 2016
    #2
  4. Just-Me

    Just-Me Registered Members

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    I tried installing again and I am still getting the same error message. any other ideas?
    tyvm
     
    Just-Me, Sep 13, 2016
    #3
  5. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

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    You are missing a .dll file that is related to your Lexmark printer.
    If you have the installation CD, you need to reinstall your printer software.
    If you do not have the installation media, let us know the model number of your Lexmark and we will find it for you.

    You will also want to remove your printer from startup.
    It isn't necessary for it to be there.
    If you don't know how to do that, we can assist you.
     
    allheart55 (Cindy E), Sep 13, 2016
    #4
    DSTM (Dougie) likes this.
  6. Just-Me

    Just-Me Registered Members

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    I did exactly what you said. I went into my control panel and to the devices and deleted the Lexmark 730 and then deleted it from my programs in control panel. I had to reboot, so I did.
    When the machine rebooted itself the first screen shot is what I saw and the next popped up. I didn't have anything in my laptop for the program to install.
    I have the software I am using when trying to install the Lexmark, but its just not working.
    Any other suggestions? tyvm
     
    Just-Me, Sep 14, 2016
    #5
  7. Just-Me

    Just-Me Registered Members

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    Sorry forgot to add the screen shots LOL
     

    Attached Files:

    • 730.jpg
      730.jpg
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      Views:
      37
    • 731.jpg
      731.jpg
      File size:
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      Views:
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    Just-Me, Sep 14, 2016
    #6
  8. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

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    In your screenshots, it shows that you are allowing Windows to find the correct driver.
    At this point, we don't want to do that.
    Do you have the Lexmark printer installation CD?
     
    allheart55 (Cindy E), Sep 14, 2016
    #7
  9. Just-Me

    Just-Me Registered Members

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    I don't let it find the correct driver. I stop it immediately because I have not even put the Lexmark CD into the correct spot. so I have no idea why that is doing that.
    I do have the original Sofware that came with the printer and that is what I am using to install the Lexmark 730
     
    Just-Me, Sep 14, 2016
    #8
  10. Rustys

    Rustys Registered Members

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    Disconnect the printer for the system then attach the printer when the install software instructs you to.
     
    Rustys, Sep 14, 2016
    #9
  11. Just-Me

    Just-Me Registered Members

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    did it as you said above and its still popping up with the error message
     
    Just-Me, Sep 14, 2016
    #10
  12. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

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    Unplug your printer from the computer.
    Go to Programs and Features and uninstall your printer software.
    Using your Lexmark CD, reinstall your printer software and when prompted, plug your printer back into the computer.
     
    allheart55 (Cindy E), Sep 14, 2016
    #11
  13. Just-Me

    Just-Me Registered Members

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    I already did that. I left a message that I did above yours.
     
    Just-Me, Sep 14, 2016
    #12
  14. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

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    Which error message? The first one or the last one?
     
    allheart55 (Cindy E), Sep 14, 2016
    #13
  15. Rustys

    Rustys Registered Members

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    Go into the Device Manager and is there any thing with a (!) or (X) near it or any other symbol.

    Click Start
    Right Click Computer
    Select Manage
    Select Device Manager

    Device.png
     
    Rustys, Sep 14, 2016
    #14
  16. Just-Me

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    the error message in the very first message at top.

    I tried right clicking on my computer and it won't open for me
     
    Just-Me, Sep 14, 2016
    #15
  17. Rustys

    Rustys Registered Members

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    When you click on computer using the secondary mouse button what does come up?
     
    Rustys, Sep 15, 2016
    #16
  18. Just-Me

    Just-Me Registered Members

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    When I used my secondary mouse and clicked on Manage I got nothing at all. I tried clicking on my Computer and opened up my Properties in the menu on the left side I saw Device Manager. I clicked on the Device Manager and got what is showing in the screen shot I am attaching here.
     

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    Just-Me, Sep 15, 2016
    #17
  19. Rustys

    Rustys Registered Members

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    Is your account the only user on there?
     
    Rustys, Sep 15, 2016
    #18
  20. Just-Me

    Just-Me Registered Members

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    no just lil ole me
     
    Just-Me, Sep 15, 2016
    #19
  21. Rustys

    Rustys Registered Members

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    Create another user on the system and install the software for the printer.

    When the software tells you to attach the printer attach the printer and turn on the printer.

    You said that you had a virus were you able to get it fully removed? There may be bit remaining that can be causing havoc on the system.
     
    Rustys, Sep 15, 2016
    #20
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